Costing indicator in Repair Service Order

Hi Gurus,
I am facing pblm in Repair Service order for component cost.
Actually the flow is creation of a Service Order automatically using Requirement type from a Return Sales Order.
Items returned in Return Sales Order are Non - valuated & hence appearing as non-valuated in my Service Order Component tab as well (Defaulted Parent Item -->" Not relavant to costing")
This is creating pblm to me. Whatever parts, materials I am issuing to Service order are not getting costed. Also the Costing indicator for all the components lines appearing as Not relavent to Costing.
How I can set it Relavent to Costing for the Child items. Is this control lies in Task List/BOM setting?
regards
Ravi

Spare components are not influenced in anyway by the actual repairable equipment. Pls check other settings.

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REQUIREMENT TO POPULATE PLANNER GROUP in REPAIR SERVICE ORDER

     Hi Gurus,
   We are using Standard repair process,
These are the Following Steps
1.Service Notification Creation.
2.Sale order Creation (RAS order type)
3.Returns Delivary
4.Posts Goods Receipt
5.Repair Service Order created in the Backend.
      Requirement is , to auto-populate the PlannerGroup field in order Header data tab of Repair service Order.
I am tried with maintaining Planner group in Organisation Tab ,Responsibilites Screen ,in the Equipment Master.Planner group is not populated in the Repair Service Order header .
With Regards
Lohith

Hi Maheswaran,
Thanks for the reply,
         But i all ready tried with updating the planner group in the task list,the Repair Service order is not carrying   planner group from the Service product task list.As per the above discussions, even i tried with updating in equipment Master, still not Populating in Repair Service order.
With Regards
Lohith

Production order w.r.to Repair/Service order

Dear all,
We r doing Modification/Rectification& Replacements....for our Customer Products...
Our All Products are Make to Order(So there is No Stock Maintenance).Once complaints comes to us...our Service Engg will check, if it works will add labor hours and spare parts..
If it not works...We need to Raise the Production order w.r.to Service order /Repair Order.and Run the MRP and As usual Process.
up to Service order iam creating .in Service order user will tell ..whether it is working or not....then i need to take decision to release Production order...(Re-work order)
Revert me back if you need more clarity...
Thanks in Advance
Regards,
raj.

Hi
You are raising a service/ repair order to the customer... you are processing the work etc..
but u dont have the materials needs to be send to the customer... at that time.. u need to produce the material... is this ur scenario....
Check with the PP guy...
As far as... you can create a sales order from repair / service order.. if u do service and u need to send some materials.. u can add those materials in service order...if u want to maintain in ur system..
I am not sure abt this...
then u need to create production order separately... and enter the order some where in the production order to get reports etc etc...
I dont think its possible to create a production order w.r.t. repair/ service order..
- Pithan

Issue in Triage codes in Reactive Repair Service order.

Hi,
I am working on service module of SAP CRM 5.0 system. When I create a service order for reactive repair, I am able to add a few triage codes for items.
when I try to create a confirmation order for the same reactive repair service order, the triage codes mentioned in Service order are not getting copied to the confirmation order.
If any one had experience on such kind of issues and could guide us through this, please respond back to me.
Waiting for your valuable suggestions.
Thanks,
Pavan

Hi,
I am working on service module of SAP CRM 5.0 system. When I create a service order for reactive repair, I am able to add a few triage codes for items.
when I try to create a confirmation order for the same reactive repair service order, the triage codes mentioned in Service order are not getting copied to the confirmation order.
If any one had experience on such kind of issues and could guide us through this, please respond back to me.
Waiting for your valuable suggestions.
Thanks,
Pavan

Costing for Maintenance- and Service Orders

hi
Can any one tell me the Configuration steps for Costing for Maintenance- and Service Orders.
Kindly please guide me.
regards,
R.Ramakrishnaraj

Hi,
Please go through below mentioned threads.
Re: Activity Costing
Re: PM order costing.
Re: Planned cost not getting displayed in Maintenance Order
Re: Costs not appearing in service order
There are many threads available for Costing. Please search in the threads.
Regards,
Maheswaran.

Cost Elements and Cost Centers in a service order

Hello Finance Friends....
I am inquiring about something that has been happening and I can not find the answer as to how. I spoke with the finance consultant and he seems to think it is the valuation class being changed but the valuation class has not been changed at all....so here is my problem as I am at a lost...it is an intermittent problem....
I have a service order for material to be repaired by the customer...lets say coming in for Ansi Calibration with repair.
The technician will issue material to the service order for repair....if the technician does not end up using the material for repair he will reverse the goods issue and then the material goes back to stock...
in my scenerio ....when the material is issued it is under GL account (cost elelment) 5XXXXXXX. When the reversal was done it went to 6XXXXXXXX. So when the DP90 transaction is done (billing request) it gives the error for cost center XXXX cost elelment 6XXXXXXX and can not complete the transaction DP90. The error is the Material combination for DP90....this works in others....these are just one offs that it is happening to and there seems to be no rhyme or reason to why it happens... I have tried reverse the transaction to put the material back to the service order and then manually reverse myself using the original GL account number it was issued on (5XXXXXX)...however when doing the DP90 it still reads the 6XXXXXXX cost element and cost center XXX. Keep in mind that the valuation class or material type has not been changed.
Where is the GL account and Cost center being derived from in the service order? What can I check?
Thanks in advance....

Hi,
Check in T030 table for OBYC assignments and TKA3A table for OKB9 settings.
Also check account assignment tab of PO.
Best Regards,
Madhu

Costs by operation in service order

Hello All,
Are there any report to show the costs of an order by operation, for instance, the total costs of an order is 200 EUR but for operation 0010 the cost is only 100 EUR. I want a report that show me only this cost.
Regards,
Rogério Reis

There is no hijacking here whatsoever. The question I asked is the same as the original, I am only looking for a solution different than paying the SAP.
edit ***
Function module PM_ORDER_DATA_READ will retrieve RESBD data, which holds costs. Combine with AFVGD data to get operation details. (NOTE: If used within a loop, or serialized in other ways, need to use CALL FUNCTION 'CO_EXT_ORDER_RESET' prior to execution of the FM)
*If applicable: The function module IOPOL_OL_DATA_FOR_OPR_GET may come in handy, too.
*If applicable: View VIQMEL has a lot of useful data.
Gather the above data, make a few SELECTs from COBK and COEP.
You can target COBK-REFBN, COEP-OBJNR, COEP-KSTAR, etc, to get values from COEP currency/quantity fields.
Kind regards,
SD
Edited by: Srdjan Danicic on Jun 27.

Calculation of planned costs in CS service order with 1 day = 8 hours

Dear experts!
What kind of possibilities do I have to calculate the planned costs in the CS service order (IW31) on the basis 1 day = 8 hours.
Right now, when I create the operation with "amount of work" = 5 days, the system calculates 120 hours * x u20AC. My requirement would be, that the system calculates 40 hours * x u20AC.
Do I have to change settings in transaction CUNI or can I use the work center to solve my problem? Or any other idea?
Kind regards,
Jens
Edited by: Jens Neßlage on Oct 28, 2009 6:28 PM

Jens,
You should be able to use the work center to solve this problem.Check the working hours in the operation work center and make sure its set to 8 hrs.This should solve your problem.
Regards
Narasimhan

Cost Report for service order

Hi All,
How to take out a cost report for a service order? like my requirement is how the cost of a Service Order is hitting to which cost center and profit center and company code and posting of the concerned GL along with the activity type.for example i have a service order where some activity is there with various hours all togather 25 hrs, how this is costed and posted in whic cost center and GL and Porfit center along with the rate.
Thanks,
Prasad

Please, try transaction KOB1. You also should be able to drill-down to line items with a partner object view.

Process for adding no cost item to Service Order and show on invoice SM

We want to put a non-cost item on a service order without having to put a $.01 value on them. We might purchase a box of bolts at a hardware store with a purchasing card and just expense items. We add the bolt as a line item on our Service Order to charge customer some amount. But we do not have a cost on the item. To put a bogus $.01 cost value on the item and have it show up in COPA and in the GL makes the data incorrect. It is our understanding that to pass an item on the service order through process related billing to the invoice it has to have a cost or it does not show up on invoice.   How do other folks deal with putting a no cost item on service order?

Hi,
I have tried everything, still its not working.
First I tried creating a Service Ticket and adding the line item at one go.Then I was getting status error:
System error: An attempt has been made to create a status object
with the object number DE20131333937DF180C5001372F65D25. However,
a status object with this number exists already.
Code sample given below:
CALL FUNCTION 'BAPI_BUSPROCESSND_CREATEMULTI'
    TABLES
      header          = itab_header
      item            = itab_item
      partner         = itab_partner
      status          = itab_status
      text            = itab_text
      return          = itab_return
      service_os      = itab_service
      input_fields    = itab_input_fields
      created_process = itab_created_process.
Then I tried creating a service ticket first and adding item later.Then there was no dump, but item details are not getting saved. Code sample given below:
CALL FUNCTION 'CRM_ORDER_MAINTAIN'
    EXPORTING
      it_product_i      = lt_product_i
    CHANGING
      ct_orderadm_i     = lt_orderadm_i
      ct_input_fields   = lt_input_fields
    EXCEPTIONS
      error_occurred    = 1
      document_locked   = 2
      no_change_allowed = 3
      no_authority      = 4
      OTHERS            = 5.
Can anybody please help me out on this? What is the correct approach?
Thanks and Regards,
Rohit

PIR Consumption - Sales Order & Service Order

All -
I've come across an issue in our system as it relates to PIR consumption. We create a PIR forecast which is designed to be consumed by orders. (MM strategy group 40, PIR consumption indicator 1). PIR is successfully consumed upon sales order creation.
In the same area of our business (aftermarket service and repair), we also require PIR consumption when component requirements are added to our repair service orders.
With the current setup (strat 40, CI 1), the PIR is not consumed after service order component addition. It adds to the total material requirements.
I've altered our settings across the board to account for both order types, however, i am hitting a wall as to if my new settings are a help or a hinderance.
New settings are (MM strat 40, MM mixed MRP mode 3, PIR CI 3).
Visually, i can see that my total PIR count is actively reduced via MD04 monitoring, however, when looking at the PIR directly, I see that the PIRs have not been consumed. Instead they are still active and the reqs are hidden.
I don't know if consumption of PIR is allowed for multiple order types. I know that strat 40 directly relates to sales order requirement planning. I do not know if there is a strategy that works similarly for both sales order AND service order types. I'm also very skeptical of using mixed MRP mode 3 to accomplish the PIR consumption.
Could anyone enlighten me on this? I can't find any information on this sort of order types with consumption. If it's not possible to combine order types with PIR consumption, so be it. I'd just like some info.
Thank you in advance,
Ehren

Sure thing. I'm running in our test client for the results, but my settings are identical:
Image 1 = MD04 result of addition of PIR using VSF with consumption indicator 3:
Image 2 = Addition of sales order requirement for the same part, VQTEST1. Successfully consumes qty 1 of PIR material:
Image 3 = Modification of service order to add qty 1 of component VQTEST1. Rather than consuming one of the remaining PIRs, the order created a new requirement above the PIR forecast:

Service order - components to be billed thru sales order?

Dear PMCS experts,
I have a requirement where service order-components are to be billed thru sales order (thru special stock indicator).
I am giving below the process flow:
1.Pr raised in notification-service order through components tab using as "Non stock Item), and the pr is converted to PO,
2.User does MIGO/GR for the same po. and after migo/gr, costs are booked in service order. movement type used is 101.
   My requirement, the migo/gr is to be using movement type 101 with special stock indicator, how this is possible, so that after
   migo/gr, the costs are booked to service order, and components quantities are appeared as special stock indicator (W or any
   other special stock indicator)
3.I raise sale order in notification and take the same components in sales order manually. after sales is created, the i wanted to
do pgi for the same components using using special stock indicator with storage location. Actually this stock is virtual stock
pgi thru vl01n.
Kindly help in customising settings in PMCS module, materials/components -account assignment settings, so that the service order after migo/gr, the special stock indicator is activated along with 101 movement type.
pl help
thanks in advance.
Regards
Srihari

Hi,
It seems that you are in need of Resource related billing (RRB) with external material.
1. Create Service notification
2.Create service order , plan your materials ( stock and / or non stock) ---> triggers PR for Nonstock items
3. Procure, GR and book the cost to the order.
4.Create Debit memo request (DP90), will generate sales document for consumed components.
5. Do the billing
If this meets out your requirement, create DIP profile setting and assign it the Service order. POST elaborately your requirement with an example for further clarifications.
BAB

Special process with the Repairs / Service

Hi Experts:
                I prepare to active the repaire/service process in our business model.
                As i knew,there is stk Repairs / Service order type RAS in std sap.
                So.i want to konw the std process in stk sap,such as sales,shipping...etc.
                 and in the IDES,i create sales order with RAS,but i cant't go continue after it..
                 pls give me some advice about the std process with    Repairs / Service order.
                     Thank you very much.

The following I cat group can be maintain with material master based on your business requirement:
LEIS: Service w/o Delivery
LEIC: Service w/o del.conf
NORM: Standard item
I Cat for the same can be:
IRRS : Rep. Serv. Resources
IRPA : Fixed Rate Repairs
IRAL      : Repaired Goods Del.
IRAT : Repairs Exchange
IRLB : Send Replacement
IRLA : Pickup Replacement
IRRE : Return for Repairs
IRGN : Repairs Credit Memo
IRIN : DynItems for BillDoc
IRLN : Repairs Debit Memo
IRNI : Statist. Dyn. Items
IRRA : Repair Costs
Her for understanding purpose, we will focus on I Cat IRRS & IRPA, primarily.
I Cat determination w.r.t I Cat IRRS & IRPA
I Cat - RAS
I cat Group LEIC
D I Cat: IRRS
M I Cat: IRPA
Similarly for LEIS I Cat group
Sch Line Determination w.r.t I Cat IRRS & IRPA:
CD: Without delivery for both I Cat IRRS & IRPA
Business Process Follow w.r.t I Cat IRRS & IRPA
> RAS - FR (Repair Invoice)
Hope it assist you.
Thanks & Regards

Service order - Error during account assignment - Avoid the transfer to ERP

Hello SAP Experts,
I am facing a problem in CRM when saving Service Orders. An error is coming from my ERP system because the system is trying to tranfer the cost from the CRM Service Order to R3.
This is the error: Orgfinder: No value found for Organizational Unit BILL_ORG
I don't need the transfer of costs to the ERP. Can anyone tell me how we can deactivate this option? The item category is relevant for pricing but it is not relevant for invoicing and costs.
Please help.
Thanks in advance and regards.

Hi Savan,
SAP CRM Status Management is a part of SAP CRM Basic or Base Customization and the link is available in the following path
IMG --> CRM --> Transactions --> Basic Settings --> Status Management --> Change Status Profile for User Status.
Here you can influence the status. You can also have a look at the status profile documentation here
[Status Profile|http://help.sap.com/saphelp_crm70/helpdata/en/92/8269126d1547578aab640f097de32c/frameset.htm]
Hope this will help.
Thanks,
Samantak.

Assiging wbs element as settlment receiver in service order settlement

Hi PM CS Experts.
We are using scenarios of creation of service order from sales order. So whatever cost we incurred for service order settling to sales order via settlement rule - settlment receiver is Sales order i.e. SDI. We are using settlement profie XX which have default object type for settling SDI. While releasing the service order the settlement rule created with settlement receiver is SDI.
Now for different business scenarios, we are settling service order cost to WBS. Now we want to create a settlemetn rule for WBS, settlement receiver will be WBS element, while saving the service order. What configuration, master data or processes we have to follow for this.
please reply on this.
regards
abhay

Sales Order line item have account assignment WBS element. From this sales order line, a service order will be created. So our idea is whatever cost booked to service order should be settled to wbs element instead of sales order.
also in location tab of service order, the wbs element from sales order is not inherrited in account assignment section. Why this we are not knowing. Have you have any idea for this.
regards
abhay

Costing indicator in Repair Service Order

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