Cracks at dock connector? Dust under screen?

I bought my iPhone about 11 months ago from the online store (as I live in Canberra, where there is no Apple retail store) and it has been pretty good, apart from a crack I noticed at the dock connector a few months ago. I haven't been able to go and get it checked out at the Genius bar as there isn't an Apple store in my area (nearest is 400km+ away).
My warranty is drawing to a close and I was wondering if anybody knows how I can get ahold of the Genius bar (or any sort of replacement/support) via email or phone - as I can't really just make a trip to Sydney to get a 15 appointment with a Genius.
I wasn't sure if the cracking was covered under warranty but several of my friends have told me it's a design flaw and that Apple will replace it under warranty.

Have you contacted Apple regarding your Problem?
If not give them a call on 1300321456 before your Warranty expires...

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Dead pixel or dust under screen

I purchased ipad mini at staples.ca recently and just realized the screen has small factory defect, either a dead pixel or dust under screen. Seems just passed staples.ca's refund exchange period. what can apple do?

athleticswallow wrote:
what can apple do?
I would bring it to your nearest apple store or AASP and have them look at it. We can not predict what Apple may or may not do. good luck.

Dust under screen of Qosmio X500

Hi
I purchased a Qosmio X500 from Saudi Arabia in april last year and Ive brought it to india where I currently reside. Last week while randomly cleaning my screen I noticed few specks of dust within (underneath) the lcd/led panel. This does not hinder my work on the machine, nor do I face any other performance issues. but the very presence of these dust particles beneath the gorgeous 18" screen is becoming an eyesore.
I hardly take the laptop outside or use in harsh or dusty environments. I have an EMEA warranty that's valid upto April 2015 and I was planning to ship the laptop back to Saudi Arabia to get it rectified. Any suggestions on this regard would be greatly appreciated.
Thanks and Warm Regards
Dr Hidayath Ansari

Hi
I've taken my laptop to the authorised service center in Jeddah and they claim that the dust under screen is completely my fault.
The technicians say that it will cost me 1600 Saudi riyals to get the screen replaced even though its under warranty which is really unfortunate becuase the laptop has never be taken out of the office and there is hardly any dust in the room.
Iam a very careful user and in the last two years there is no a single scratch on this device.
Is there any place I can sent a mail to escalate this issue and get it rectified at least under goodwill or even if I have to pay the service charges.

Nokia C7 Dust Under Screen

Hi, I just got a nokia C7 in July ...but now from january i am observing dust under screen...now in feb it has become worst and about 10-15 big particles are there ....so what should i do
Is it Covered Under Warranty??
If yes then where should i Take it
To nokia Center
Or to United MObile outlet as i have a united mobile warranty..
Plz help guyz
and has anyone else had this issue of dust under screen ?

@ngwaga ... nut i have a united mobile warranty...its NOT a Nokia Warrnaty...Google United Mobile Warranty..... in Pakistan United Mobile is the only company that provides warrnaty for Nokia... so For me My warranty will VOID IF I TAKE IT TO NOKIA CENTER... Becoz For United Mobile NOKIA CENTER is a third Party so if i take my phone to nokia center United Mobile will Void my Warranty

Dust under screen of 3GS?

I just swapped out my 2 day old 3GS because it had a bad power connector on the bottom (it was bent inside). The apple store was great about it and just swapped it for another one. I noticed in the last few days that there is a single spec of dust under the screen (I assume that is what it is) on the replacement iphone. I have done some research on this and don't know if it is worth the hassle of taking this one back. Will they even do anything? It seems that some people have had luck with them swapping it out or they replace the screen. I also don't want to come off as being OCD as the Genius might think I have a problem because it's one spec of dust.....lol. It kind of annoys me but I know I could deal with it if I had to. I know I have one year with apple so I could always swap it out if it gets worse down the road. Other than the screen not being perfectly flush (it is barely raised on one side plus my wife's and most of my coworker's are this way), it is perfectly fine. I have an appointment with the Apple Store tomorrow morning just in case.

They'll replace it, for sure. always good service. then give it to the next person who doesn't care, like me.

IPod (dock connector) Apple on screen - dead?

Okay, so I haven't used my ipod in oh, a year or so. It's been sitting in its dock, firewire plugged in, and I hadn't really noticed when it stopped showing up on the desktop. Today I pulled it out of the dock and saw it wouldn't do anything (go figure, I suddenly want to use it). The Apple is on the screen.
Checked the hold button.
Tried to reset it. Apple would flash off then back on, you can hear the drive making noise, but nothing ever happens.
Tried plugging it directly into power outlet and nothing new happened.
Any clue what may be wrong with it? Thought I'd try leaving it out of the dock and off power and see if the battery would drain and maybe powering it back up after that might fix it. If not, anyone got a clue what could be wrong with it and how much it might cost me to fix it?

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings. http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, such as “Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired. Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away, you can try the following, but again, only do it as your last resort and at your own risk.
Last Resort Level
1. Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Dust under screen of E71. Do Nokia care points eve...

Ok people bit of a moan really, which I need to get off my chest. I have taken 2 handsets to a Nokia care point and both times I have just walked out p****d off. This time I had an E71. It has a load of dust under the screen in the top left corner and also dust on the camera lens. When you activate the camera there is a black smudge in the top left of the picture. To be honest I noticed the dust after the first month but managed to ignore it. It has now got very bad and realising dust was on the camera lens was the last straw. The phone is under a year old by 3 months. It is in very good condition as I look after my phones, screen protectors etc and has the latest firmware on, version 400.
Now I emailed Nokia asking the best cause of action. I got this response:
"Thank you for contacting Nokia Care.
Sorry to hear that your E71 has a dust inside the screen. As much as we want to help you have a new replacement unit, we are not authorised to do so. We strongly suggest you to send your device on our respected Nokia Care Points. Please be advised that all assessments and repair services on our products are carried out at the Nokia Care Points. A qualified technician will assess your handset and repair it. The phone will be covered under warranty provided you have your original proof of purchase and all standard warranty conditions are met."
Note the last bit as it will be important. I took the phone today and the bloke told me there would be a £45-50 charge to have the phone cleaned, which to be honest I really don't want as I'm guessing the same will happen again a month later. I've read people having exactly the same issue on this forum. Plus there is no way I'm paying that amount of money. Didn't even ask for proof of purchase by the way.
I then took it to my mobile provider shop where it has now been sent away for free. I thought I may as well. They told me they may replace the handset, which to be honest I hope they do.
Has anyone had this level of 'help' through Nokia care points? I just think it's disgusting. What's the point of these '2 year' warranties that Nokia offer with their phones when all the Nokia care points want is money from you!!
Any way rant over. I just hope my phone doesn't come back in worse condition than what I sent it off in, since there was not a scratch on it, just a lot of dust :-/
Ben

send it to a nokia care centre dont attempt yourself it will void warranty if this shop is an official nokia store they will send it an official nokia centre
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Dust under screen... again

I've already replaced my iPhone 3G once due to dust particles starting to get under the screen. To be honest they're not overly noticeable until you're out in bright sunlight where it seems to amplify the problem.
I'm now on my second phone and after a few months the same has occurred. I feel a bit embarrassed going back to the store to get it replaced once more.
Is this something that's basically a problem with this model and something I'm going to have to live with?

This is a known issue. The phones collect dust under the glass because there is a very small gap between the glass and the LCD panel. However so small, it allows for dust to accumulate under the glass. Yes, it is ridiculous for such an otherwise well made device. With the original iPhone, this was not the case as the glass and LCD panel were fused together. With the 3G and 3GS, the design was altered so as to make replacing the glass easier and cheaper. I have a 3GS and have had the screen replaced 3 times already. If yours is still under warranty, make an appointment with the Genius Bar; they will swap out the screen while you wait. Takes about 10 minutes. If you don't live nearby to a store, give them a call. It is covered under warranty.
The good news is that for all of us who have ordered the iPhone 4, I have read that Apple has gone back to fusing the glass and LCD panel together. This means no more gap between the two and no more dust!
http://daringfireball.net/2010/06/iphone_4

Dust under screen of 3G iPhone.

Anyone else have dust getting under the screen of they're iPhone? I have a friend with a first gen iPhone and I had a first gen iPod Touch and neither of them have dust under the screen. What should I do?

Hey Luc Lux,
Do you have a screen protector on the iPhone? If you do try removing it and cleaning the screen.
If there isn't anything covering the screen, make a reservation to have a Genius at a local Apple retail store take a look at it or call AppleCare.
http://www.apple.com/retail/geniusbar/
U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
-Jason

Droid Pro - Dust under screen

I purchased the droid pro exactly two weeks ago and have already noticed dust under the screen. I'm a little unhappy about this because what will the dust be like a month or two from now. I was just wondering if the black tie protection covers this, and if it does, since BB is no longer allowed to sell the Droid Pro, what will I have to do next?

The GSBTP plan does cover malfunctions due to dust, but the issue you have would be considered cosmetic, which is not covered. You are still within the R/E period, so you could do that.

IPhone White 3Gs Crack neer dock connector. Seeking answers about possible outcomes.

Hey guys, I have a white 32gb iPhone 3gs. Now I have noticed a crack on the back coming up from the dock connector. The iPhone still has 3 months of warranty left and I'm wondering what I can do? As I will be heading to an apple store this Friday and I want to be prepared. Is there anyway I can upgrade to a 4 (I will pay money to be able to) or am I stuck with the 3gs. Also what happens with mine, because they dont produce 32gb 3Gs' anymore. Any replys are appreciated.
Thanks

If your phone is determined to be faulty, and covered by warranty, it will be replaced on the spot with an identical refurbished model. While the 32GB model is not sold new any more, there are stock available for warranty replacement. As to upgrading, you can do that at anytime. Whether you qualify for a subsidized price would be determined by your carrier. Backup your 3GS before you go to the Apple store.

New iPad with dust under screen

So I just got a brand new today. Boot up the gorgeous screen, go through the setup, reach a white screen and...
Nice big old piece of dust dead center on the screen. Tried cleaning it and rubbing it to no avail.
I know Apple is usually pretty good with sending you a replacement but should I expect a long wait for my brand new iPad I received today. Should I expect to wait 2-3 weeks for a new iPad or does apple usually expedite issues like this?

I've also had way too many instances of dust under the screen. I've probably looked at at least 7 new iPads now and each one had dust under the screen (and the only that didn't have dust had a cluster of dead pixels!). After the first instance I made sure to open each new one in the Apple store and the sales associate or genius bar member with me each time agreed that there was foreign material under the screen and that I shouldn't accept the problem if it bothers me (which it does considering how much money I'm spending on the iPad). I currently don't have a new iPad because I'm sick of buying and returning them and a genius bar member suggested I wait a few weeks to see if the manufacturing is improved (he didn't have any inside knowledge suggesting Apple would be tweaking the manufacturing but just suggested it could happen if Apple discovers that dust under the screen is an issue).
All of my issues were with the 64gb Verizon model. Are people experiencing dust problems with other models as well?

Dead pixels and dust under screen of 4 new iPads

I own 2 iPhones and finally decided to buy an iPad, actually 2, one for myself and one for my fiancé. On launch night we purchased a 16gb black wifi model at our local Walmart. After about and hour so, we noticed the screen had 2 dead pixels. So we returned it for a refund and went to our local BestBuy today and purchased two black 16gb wifi models. They both had dead pixels or dust under the screen. So we returned to BestBuy and showed it to multiple employees and the store manager. While on my way back to the store I called the Apple support number to report the issue. The Apple guy said it was probably a bad batch.
We ended up getting 2 16gb white models. I am using one now to type this message. It's screen is flawless. Unfortunately, the other white iPad has two dead pixels. So I am returning to BestBuy in the morning to exchange the white one for another.
I didn't think it was possible to have this much bad luck with a product. I am still a huge Apple fan and will continue to purchase Apple products. It must be Samsung's quality control. At least I have one flawless iPad. If I have to pay $200 extra to get a flawless 64GB model I will.
Anyone else have any issues with the screen on the new iPad?

Well I had an issue as well with the New iPad screen. The first had dust under the screen took it back upgraded to a Verizon model at an apple store. I made the mistake not checking it before I drove 50 miles back home. Got home same issue!!! Now i was off to apple store again to have it replaced which they did. This time I opened it in the store sure enough another one with dust or dead pixels on the screen. It was very clear on a white background. They swapped it again now this is my fourth New iPad checked it out again and it was 100 percent perfect for now which it should be NEW.

Dust under screen after battery replaced by Apple store

Apple store in Meadowhall sheffield UK. They took my phone in for change the battery I paid them £59. When it came back I noticed when I got home that it has 3/4 dust particles under screen. what is best way to get this removed?
when they guy took my fone on he put all cosmetic damages in an note and he knew it was not there before repAir.

Take it back to the store where the works was done and have them fix it.

DUST under screen on N96

Hi all a bit of a long shot here, I have found that after having my n96 now for just over 12 months i have a large collection of dust under the screen. Does anyone have any ideas as to how i can remove this without having to take my screen to bits, any help would be gratefully accepted as i was hoping to try and get another 12 months out of my phone.
Message Edited by totoanon on 12-Sep-2009 01:19 PM
I dont pretend to know everything like some people on these boards i am just trying to help. Its not all about the kudos.
Solved!
Go to Solution.

Hi,
this is easy.
If you purchased it with a subscription: call your provider, say the phone doesnt work like its suppose to be. and mention that the screen stops workin at random times
They will probabbly send you an envelope so you can send your phone away to be "repaired".
THe factory will update your phone (they wont even look at itm they just conenct it to a computer with dozens of phone connected to it,
and they will update it.
Then they will see your comment that the screen stops randomly, so they will disconencty the screen, test the screen, finds out it works great. They will clean it and send it back to you.
You will get a new enveloppe with your phone and a report that they updated your phone, checked your screen and didnt find anything off. But if it happens again you can always call the customer service of your provider.
If you purchased it locally, just do they same (without the envelope ofcourse,) but they may charge a buck of 20 because of the effortm large providers dont do this because it probably took them 5 minutes to "repair", and it would be expensiver to make an invoice than to let it be.
CHeerz.
After that they will

Cracks at dock connector? Dust under screen?

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