Crashing at launch, even after three reinstalls. What can I do??
I downloaded the free trial version, but every time I launch it on my macbook pro it crashes while loading. I have uninstalled, ran the cleaner tool, then reinstalled 3 times now, and it's still crashing. I really need to have this up and running as I'm attending a course in a couple days, and Premiere Pro is required. Please help if you can! Thanks!
>latest version of Mavericks
next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
-Mac 10.9.4 and OpenCL issue https://forums.adobe.com/thread/1514717
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-and https://forums.adobe.com/thread/1507936
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Acrobat X Pro won't open. Even after a reinstall - what can I do?
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Hi Zubo,
Please post the crash log:-
1) Open the finder app.
2) Press command +shift + g to open the "Go to the folder" dialog.
3) In the text edit field type ~/Library/Logs/DiagnosticReports.
4) This will take you the DiagnosticReports folder.
5) Please share the latest crash log file from this folder.
Regards. -
Safari crashes upon launch, even after I uninstalled all extensions in safe mode. Help?!
Process: Safari [838]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0.3 (9537.75.14)
Build Info: WebBrowser-7537075014000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [184]
Responsible: Safari [838]
User ID: 501
Date/Time: 2014-05-10 02:35:07.779 -0400
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Anonymous UUID: 5B3A5243-785D-87EA-055C-3D8738270FED
Crashed Thread: 10
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
External Modification Warnings:
Thread creation by external task.
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x000000010a6e1b35 pthread_threadid_np + 16
1 libsystem_pthread.dylib 0x000000010a6e4638 _pthread_mutex_lock + 51
2 libc++.1.dylib 0x0000000106a257a9 std::__1::mutex::lock() + 9
3 com.apple.CoreGraphics 0x0000000107337d5f CGSConnectionRegistryCheckConnectionID + 33
4 com.apple.CoreGraphics 0x0000000107337c63 CGSConnectionByID + 76
5 com.apple.CoreGraphics 0x000000010736835c CGSGetNextEventRecordInternal + 28
6 com.apple.CoreGraphics 0x00000001073682fa CGEventCreateNextEvent + 33
7 com.apple.HIToolbox 0x000000010997274d PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*) + 85
8 com.apple.HIToolbox 0x000000010997777c PullEventsFromWindowServer + 46
9 com.apple.HIToolbox 0x00000001099776c9 FlushSpecificEventsFromQueue + 54
10 com.apple.AppKit 0x0000000107ee8c63 +[NSEvent _discardEventsForTrackingArea:] + 64
11 com.apple.AppKit 0x0000000107ee8b19 -[NSView(NSInternal) _uninstallTrackingArea:] + 227
12 com.apple.AppKit 0x0000000107de8fb5 -[NSView(NSInternal) _uninstallRemovedTrackingAreas] + 461
13 com.apple.AppKit 0x0000000107dc2bd6 -[NSView _setWindow:] + 1033
14 com.apple.AppKit 0x0000000107dd4f75 -[NSControl _setWindow:] + 154
15 com.apple.AppKit 0x0000000107dd4e2e -[NSButton _setWindow:] + 48
16 com.apple.AppKit 0x0000000107dc0964 -[NSView addSubview:] + 364
17 com.apple.AppKit 0x0000000107ec0ce8 -[NSToolbarItemViewer configureForLayoutInDisplayMode:andSizeMode:inToolbarView:] + 574
18 com.apple.AppKit 0x0000000107ebeda0 -[NSToolbarView _layoutDirtyItemViewersAndTileToolbar] + 1275
19 com.apple.AppKit 0x0000000107ec020c -[NSToolbar _metrics] + 1343
20 com.apple.AppKit 0x0000000107ebe8d7 -[NSToolbarView _layoutDirtyItemViewersAndTileToolbar] + 50
21 com.apple.AppKit 0x0000000107ebc506 -[NSToolbarView _syncItemSetAndUpdateItemViewersWithSEL:setNeedsModeConfiguration:sizeToFit:set NeedsDisplay:updateKeyLoop:] + 166
22 com.apple.AppKit 0x0000000107ebc457 -[NSToolbarView _noteToolbarLayoutChanged] + 47
23 com.apple.AppKit 0x0000000107eb0fe8 -[NSWindow _showToolbar:animate:] + 199
24 com.apple.AppKit 0x0000000107eaf272 -[NSWindow setToolbar:] + 788
25 com.apple.Safari.framework 0x0000000103be6d5b -[ToolbarController initWithBrowserWindowController:] + 587
26 com.apple.Safari.framework 0x0000000103a13568 -[BrowserWindowControllerMac windowDidLoad] + 739
27 com.apple.AppKit 0x000000010804141c -[NSWindowController _windowDidLoad] + 450
28 com.apple.Safari.framework 0x0000000103c45c13 -[WindowController _windowDidLoad] + 43
29 com.apple.AppKit 0x0000000108028016 -[NSWindowController window] + 110
30 com.apple.Safari.framework 0x0000000103a13c9a -[BrowserWindowControllerMac showWindow:] + 50
31 com.apple.AppKit 0x00000001080f5605 -[NSDocument showWindows] + 100
32 com.apple.Safari.framework 0x00000001039e200b -[BrowserDocument showWindows] + 39
33 com.apple.AppKit 0x00000001080f4178 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 458
34 com.apple.AppKit 0x00000001080f3f6f -[NSDocumentController newDocument:] + 36
35 com.apple.Safari.framework 0x0000000103b754e3 -[WindowReopener reopenWithArrayOfWindowControllerNames:] + 120
36 com.apple.Safari.framework 0x0000000103b756a4 -[WindowReopener init] + 117
37 com.apple.Safari.framework 0x0000000103b757b3 +[WindowReopener reopenWindows] + 43
38 com.apple.Safari.framework 0x00000001039570f7 -[AppController _openUntitledFileWhileLaunching:] + 157
39 com.apple.Safari.framework 0x0000000103953fa3 -[AppController applicationOpenUntitledFile:] + 22
40 com.apple.AppKit 0x0000000108022e20 -[NSApplication _doOpenUntitled] + 447
41 com.apple.AppKit 0x0000000107f45f01 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 254
42 com.apple.AppKit 0x0000000107f45c23 __78-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_2 + 140
43 com.apple.AppKit 0x0000000107f4580d -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 746
44 com.apple.AppKit 0x0000000107db0b7b -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 323
45 com.apple.AppKit 0x0000000107db0909 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
46 com.apple.AppKit 0x0000000107db036b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
47 com.apple.Foundation 0x00000001062fcf0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
48 com.apple.Foundation 0x00000001062fcd7d _NSAppleEventManagerGenericHandler + 106
49 com.apple.AE 0x000000010adf4e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
50 com.apple.AE 0x000000010adf4c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
51 com.apple.AE 0x000000010adf4b36 aeProcessAppleEvent + 315
52 com.apple.HIToolbox 0x0000000109977161 AEProcessAppleEvent + 56
53 com.apple.AppKit 0x0000000107dac246 _DPSNextEvent + 1026
54 com.apple.AppKit 0x0000000107daba2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
55 com.apple.Safari.framework 0x00000001039a6d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
56 com.apple.AppKit 0x0000000107d9fb2c -[NSApplication run] + 553
57 com.apple.AppKit 0x0000000107d8a913 NSApplicationMain + 940
58 com.apple.Safari.framework 0x0000000103b78c8d SafariMain + 267
59 libdyld.dylib 0x000000010a42c5fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x000000010a5d6662 kevent64 + 10
1 libdispatch.dylib 0x000000010a3f543d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x000000010a3f5152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x000000010a5d6962 pread + 10
1 libsqlite3.dylib 0x0000000104afb1d4 unixRead + 100
2 libsqlite3.dylib 0x0000000104b215ee readDbPage + 478
3 libsqlite3.dylib 0x0000000104b2018d sqlite3PagerAcquire + 349
4 libsqlite3.dylib 0x0000000104b558f7 sqlite3BtreeMovetoUnpacked + 1143
5 libsqlite3.dylib 0x0000000104b474c5 sqlite3VdbeExec + 53365
6 libsqlite3.dylib 0x0000000104b3940a sqlite3_step + 666
7 com.apple.WebCore 0x000000010da35e39 WebCore::SQLiteStatement::step() + 73
8 com.apple.WebCore 0x000000010e17f90e WebCore::IconDatabase::checkIntegrity() + 110
9 com.apple.WebCore 0x000000010da35721 WebCore::IconDatabase::performOpenInitialization() + 65
10 com.apple.WebCore 0x000000010da35033 WebCore::IconDatabase::iconDatabaseSyncThread() + 259
11 com.apple.JavaScriptCore 0x000000010442b53f ***::wtfThreadEntryPoint(void*) + 15
12 libsystem_pthread.dylib 0x000000010a6e1899 _pthread_body + 138
13 libsystem_pthread.dylib 0x000000010a6e172a _pthread_start + 137
14 libsystem_pthread.dylib 0x000000010a6e5fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 8:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x000000010a5d1a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010a5d0d18 mach_msg + 64
2 com.apple.QuartzCore 0x000000010552b377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x000000010552b2ad thread_fun + 25
4 libsystem_pthread.dylib 0x000000010a6e1899 _pthread_body + 138
5 libsystem_pthread.dylib 0x000000010a6e172a _pthread_start + 137
6 libsystem_pthread.dylib 0x000000010a6e5fc9 thread_start + 13
Thread 9:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x000000010a5d1a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010a5d0d18 mach_msg + 64
2 com.apple.CoreFoundation 0x0000000106ed4fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x0000000106ed45e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x0000000106ed3f25 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x0000000106342967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x000000010634276b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x000000010a6e1899 _pthread_body + 138
8 libsystem_pthread.dylib 0x000000010a6e172a _pthread_start + 137
9 libsystem_pthread.dylib 0x000000010a6e5fc9 thread_start + 13
Thread 10 Crashed:
0 com.apple.AE 0x000000010ae09f9c ___ZL25AppleEvents_event_handlerP17_xpc_connection_s_block_invoke + 139
Thread 10 crashed with X86 Thread State (64-bit):
rax: 0xa7e898758948b055 rbx: 0x0000000000000054 rcx: 0x0000000106e50000 rdx: 0x0000000000000054
rdi: 0x0000000106e50000 rsi: 0x0000000105c38000 rbp: 0x0000000106e51ff0 rsp: 0x0000000106e51f68
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x000000010ac67420 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000105c38000
rip: 0x000000010ae09f9c rfl: 0x0000000000010206 cr2: 0x000000010ae09f9c
Logical CPU: 3
Error Code: 0x00000000
Trap Number: 6
Binary Images:
0x10393f000 - 0x10393fffd com.apple.Safari (7.0.3 - 9537.75.14) <170ED2F7-108B-326D-96B6-D54CCA40AA85> /Applications/Safari.app/Contents/MacOS/Safari
0x10394a000 - 0x103e50ffb com.apple.Safari.framework (9537 - 9537.75.14) <AE2739A0-427C-3015-8DF8-FDCF768D62DE> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
0x10423a000 - 0x10423bff7 libSystem.B.dylib (1197.1.1) <BFC0DC97-46C6-3BE0-9983-54A98734897A> /usr/lib/libSystem.B.dylib
0x104247000 - 0x104265ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x104283000 - 0x104284fff libquit.dylib (161.2) <54B83D99-F84C-35E1-87D5-FCCB2F200FBD> /usr/lib/libquit.dylib
0x104289000 - 0x1042a6ff7 com.apple.framework.Apple80211 (9.3.1 - 931.58) <D5B2DD15-3DCC-31F6-9320-3A20A887C5D5> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x1042b6000 - 0x1042b6fff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x1042bc000 - 0x1042bcfff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x1042c3000 - 0x104321ff7 com.apple.corelocation (1486.17 - 1486.24) <9FBB29F0-E000-3190-A96C-9EAA5CCCA2A0> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x10435f000 - 0x104369ff7 com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x10437d000 - 0x1043e7ff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x104422000 - 0x104799ff6 com.apple.JavaScriptCore (9537 - 9537.75.12) <DC1116A7-934C-37C1-9AB2-354DBA43EAD7> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x104895000 - 0x104a4dff3 libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib
0x104af3000 - 0x104bddfff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x104bf6000 - 0x104c27ff7 libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib
0x104c3d000 - 0x104c4aff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x104c56000 - 0x104c64fff com.apple.opengl (9.6.0 - 9.6.0) <709F4A02-73A0-303C-86B5-85C596C8B707> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x104c6d000 - 0x104caefff com.apple.PerformanceAnalysis (1.47 - 47) <784ED7B8-FAE4-36CE-8C76-B7D300316C9F> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x105504000 - 0x1056a0ff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x105778000 - 0x105778fff com.apple.SafariDAVNotifier (1.1.1 - 1) <6FD70177-7044-3EFE-905F-08F1D2D40ECA> /System/Library/PrivateFrameworks/BookmarkDAV.framework/Versions/A/Frameworks/S afariDAVNotifier.framework/Versions/A/SafariDAVNotifier
0x10577c000 - 0x1059d5ff9 com.apple.security (7.0 - 55471.14.1) <FF57C9BB-4E52-33E5-8927-59AEADB6CA27> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x105b1f000 - 0x105b92fff com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x105bd2000 - 0x105bd3ffc com.apple.SafariServices.framework (9537 - 9537.75.14) <700D5B79-CE93-330D-BD9B-37ECCDC4CA98> /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices
0x105bd9000 - 0x105c07ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x105c35000 - 0x105c35fff com.apple.quartzframework (1.5 - 1.5) <3B2A72DB-39FC-3C5B-98BE-605F37777F37> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x105c39000 - 0x105c9cff7 com.apple.SystemConfiguration (1.13 - 1.13) <63B985ED-E7E4-3095-8D12-63C9F1DB0F3D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x105cd7000 - 0x105e0dffc com.apple.WebKit (9537 - 9537.75.14) <98D7B16B-B2C8-3A4E-9AE9-7A8385ACFBA9> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x105f02000 - 0x1060f3ff3 com.apple.WebKit2 (9537 - 9537.75.14) <A54F32B2-5D0D-3A1D-A1F6-FB2162BD50D1> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
0x1062dc000 - 0x1065dafff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x106818000 - 0x1069c5f27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x1069e6000 - 0x1069e6fff com.apple.AOSMigrate (1.0 - 1) <ABA8F3F2-BC96-3F89-AAF4-1AA459A0BCBD> /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
0x1069eb000 - 0x106a3dfff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x106a99000 - 0x106b5bff5 com.apple.CoreText (352.0 - 367.19) <24848DF1-67EC-3D41-9548-1F14C6DFBBF9> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x106bc9000 - 0x106bcafff com.apple.AddressBook.ContactsData (8.0 - 1369) <BAF434EC-32B6-3F1C-8ABE-4419A15829FF> /System/Library/PrivateFrameworks/ContactsData.framework/Versions/A/ContactsDat a
0x106bcf000 - 0x106d3fff4 com.apple.CFNetwork (673.4 - 673.4) <F3BF6020-99BE-3844-A7B8-352B93AD02F3> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x106e46000 - 0x106e47ff7 libodfde.dylib (20) <C00A4EBA-44BC-3C53-BFD0-819B03FFD462> /usr/lib/libodfde.dylib
0x106e4d000 - 0x106e4dfff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x106e57000 - 0x106e58ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x106e64000 - 0x107049fff com.apple.CoreFoundation (6.9 - 855.16) <A63E680E-E4B2-368B-8564-9DBE0D8DDB91> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x1071c2000 - 0x1072c8fff com.apple.ImageIO.framework (3.3.0 - 1042) <DEA4FF1B-D340-32C3-977D-D249709C6031> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x107331000 - 0x107c5068f com.apple.CoreGraphics (1.600.0 - 599.21.1) <23BCDB0F-4E60-31BA-859C-820351D50111> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
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0x10c3f1000 - 0x10c4e2ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x10c4f4000 - 0x10c559ffb com.apple.Heimdal (4.0 - 2.0) <1560A2CC-2C0C-3F7B-868C-BD5ADB241F5A> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x10c58a000 - 0x10c58bfff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x10c597000 - 0x10c59bff7 libheimdal-asn1.dylib (323.92.1) <CAE21FFF-5763-399C-B7C5-EEBFFEEF2242> /usr/lib/libheimdal-asn1.dylib
0x10c5a6000 - 0x10c5b2ff7 com.apple.OpenDirectory (10.9 - 173.90.1) <E5EF8E1A-7214-36D0-AF0D-8D030DF6C2FC> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x10c5ce000 - 0x10c5d7ffd com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x10c5de000 - 0x10c619fff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x10c631000 - 0x10c656ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x10c679000 - 0x10c949ffc com.apple.CoreImage (9.2.7) <BF88A02E-994E-3970-AC62-04248CA8DC46> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x10ca3e000 - 0x10ca91fff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x10cab8000 - 0x10caf7fff libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x10cb0d000 - 0x10cb15ffc libGFXShared.dylib (9.6) <E276D384-3616-3511-B5F2-92621D6372D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x10cb21000 - 0x10cb2cfff libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x10cb42000 - 0x10cb80ff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x10cb88000 - 0x10cb8afff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x10cb94000 - 0x10cb97fff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x10cba2000 - 0x10cfd5ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x10d1f0000 - 0x10d23efff com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x10d257000 - 0x10d263ff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x10d26d000 - 0x10d286ff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x10d29f000 - 0x10d2cffff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x10d2ff000 - 0x10d324ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x10d333000 - 0x10d3b3fff com.apple.CoreSymbolication (3.0 - 141) <B018335C-698B-3F87-AF1C-6115C4FA8954> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x10d3d3000 - 0x10d42bff7 com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x10d479000 - 0x10d4a8fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x10d4c3000 - 0x10d522fff com.apple.framework.CoreWLAN (4.3.2 - 432.47) <AE6FAE44-918C-301C-A0AA-C65CAB6B5668> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x10d562000 - 0x10d58cff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
0x10d59d000 - 0x10d603fff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x10d667000 - 0x10d66bfff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x10d677000 - 0x10d67afff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x10d684000 - 0x10d696fff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x10d6b4000 - 0x10d6ccff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x10d6de000 - 0x10d6dfff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x10d6ea000 - 0x10d6ecff7 com.apple.securityhi (9.0 - 55005) <405E2BC6-2B6F-3B6B-B48E-2FD39214F052> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x10d6f8000 - 0x10d8b6fff com.apple.GeoServices (1.0 - 702.15.12) <5A4D463F-689F-3822-BF26-A19D51503019> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x10da15000 - 0x10da1fff7 com.apple.ProtocolBuffer (1 - 182.1.3) <82E68598-A8AA-3AF1-843E-2A64F19472D4> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x10da2f000 - 0x10e881ff7 com.apple.WebCore (9537 - 9537.75.14) <8C80717D-91D3-32D5-92F4-804AC1D1E881> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x110da4000 - 0x110dd0fff com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0x110e42000 - 0x110e4fff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Librarian
0x110e62000 - 0x110e64fff com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x110e6b000 - 0x110e73ff3 libCGCMS.A.dylib (599.21.1) <84C6C6F3-AD75-3120-A86F-8AE1005A0ECE> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x111eb9000 - 0x111ee1ffb libRIP.A.dylib (599.21.1) <994C1D46-A532-3361-8C20-11778DC12040> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x111ef1000 - 0x111ef4ffa libCGXType.A.dylib (599.21.1) <0F364FEE-105D-329D-B823-082AA45E6AFD> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x113812000 - 0x113aa3fff com.apple.RawCamera.bundle (5.04 - 736) <0C8A3629-BEAC-34A7-A3A3-B9AF4B3AB4B4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x113b12000 - 0x113b18fff com.apple.AOSNotification (1.7.0 - 760.3) <7901B867-60F7-3645-BB3E-18C51A6FBCC6> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x113b24000 - 0x113b2cffb com.apple.CloudServices (1.0 - 1) <644772DA-9267-376D-AD90-749D6B692566> /System/Library/PrivateFrameworks/CloudServices.framework/Versions/A/CloudServi ces
0x113b39000 - 0x113b43ff7 com.apple.AppSandbox (3.0 - 1) <9F27DC25-C566-3AEF-92D3-DCFE7836916D> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
0x113b94000 - 0x113bbafff com.apple.AOSAccounts (1.2.47 - 1.2.74) <BA7AA453-31FB-304A-A40C-14B20533C31D> /System/Library/PrivateFrameworks/AOSAccounts.framework/AOSAccounts
0x113be1000 - 0x113e11ff7 com.apple.CalendarPersistence (7.0 - 138) <A8BDC8DD-9DE2-3819-9B11-114671B6EBB8> /System/Library/PrivateFrameworks/CalendarPersistence.framework/Versions/A/Cale ndarPersistence
0x113f97000 - 0x114228ff7 com.apple.AOSKit (1.06 - 176) <35525B2F-B02F-31FD-A3B2-FD6AE6D32C11> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
0x114252000 - 0x1142a1ff7 com.apple.framework.internetaccounts (2.1 - 210) <D7175985-03A5-315B-B788-FBDC0019B0EA> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
0x1142ef000 - 0x11431bff7 com.apple.framework.SystemAdministration (1.0 - 1.0) <6FD03EF6-32B6-397D-B9D7-D68E89A462F5> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x114345000 - 0x11458bfff com.apple.AddressBook.framework (8.0 - 1369) <3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x1147f4000 - 0x114834ff7 com.apple.CalDAV (7.0 - 155.2) <B96DAB4A-7431-3FD2-971B-726A67F6E004> /System/Library/PrivateFrameworks/CalDAV.framework/Versions/A/CalDAV
0x114886000 - 0x114892ff7 com.apple.CalendarAgentLink (7.0 - 138) <B8B63D14-D853-3478-B001-BC67B7E9F993> /System/Library/PrivateFrameworks/CalendarAgentLink.framework/Versions/A/Calend arAgentLink
0x1148a5000 - 0x1148c4ff7 com.apple.CalendarFoundation (7.0 - 113.1) <12352B25-2DCF-38C8-9776-CCC68907CF50> /System/Library/PrivateFrameworks/CalendarFoundation.framework/Versions/A/Calen darFoundation
0x1148ea000 - 0x114946fff com.apple.coredav (1.0.1 - 229.6) <6D2B49E8-E81D-36C7-BC24-FD54FA35E5BC> /System/Library/PrivateFrameworks/CoreDAV.framework/Versions/A/CoreDAV
0x1149a6000 - 0x1149eeff7 com.apple.ExchangeWebServices (4.0 - 193) <867EDAF0-5863-397E-BA75-855878D68949> /System/Library/PrivateFrameworks/ExchangeWebServices.framework/Versions/A/Exch angeWebServices
0x114a81000 - 0x114aa7fff com.apple.iCalendar (7.0 - 162.1) <2027875B-A366-33BE-AE9D-CE5425AD290E> /System/Library/PrivateFrameworks/iCalendar.framework/Versions/A/iCalendar
0x114acd000 - 0x114ad9ff7 com.apple.KerberosHelper (4.0 - 1.0) <6D64703B-D7A3-3EF7-89AB-16F7F89333FC> /System/Library/PrivateFrameworks/KerberosHelper.framework/Versions/A/KerberosH elper
0x114ae5000 - 0x114b47ff7 com.apple.WhitePagesFramework (10.7.0 - 141.0) <F95E1174-37B7-300C-8ECE-E67A711B6721> /System/Library/PrivateFrameworks/WhitePages.framework/Versions/A/WhitePages
0x114b86000 - 0x114b9afff com.apple.aps.framework (4.0 - 4.0) <23BC5746-0914-3102-B84F-BEAB31A77AEC> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x114bb3000 - 0x114bb9fff com.apple.AddressBook.ContactsFoundation (8.0 - 1369) <A5D1D494-2F84-3A97-A229-04DB308D4481> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation
0x114bc7000 - 0x114bd2ff7 com.apple.DirectoryService.Framework (10.9 - 173.90.1) <A9866D67-C5A8-36D1-A1DB-E2FA60328698> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x114bdc000 - 0x114be3ff7 com.apple.phonenumbers (1.1.1 - 105) <767A63EB-244C-34F1-9FFA-D1A6BED60C31> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s
0x114be9000 - 0x114c1effc com.apple.LDAPFramework (2.4.28 - 194.5) <4ADD0595-25B9-3F09-897E-3FB790AD2C5A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x114c2d000 - 0x114c5aff2 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <43A137C4-3E72-37DC-945F-92569C12AAD4> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x114c69000 - 0x114c71ff7 com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x114c78000 - 0x114d57fff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
0x114dbf000 - 0x1152e2fff com.apple.QuartzComposer (5.1 - 319) <8B90921F-911B-3240-A1D5-3C084F3E6A36> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x115604000 - 0x11569ffff com.apple.PDFKit (2.9.1 - 2.9.1) <F4DFF4F2-6DA3-3B1B-823E-D9ED271A1522> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x115712000 - 0x115736fff com.apple.quartzfilters (1.8.0 - 1.7.0) <39C08086-9866-372F-9420-81F5689149DF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x115765000 - 0x1159c6fff com.apple.imageKit (2.5 - 774) <AACDE16E-ED9F-3B3F-A792-69BA1942753B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x115c11000 - 0x115ce2fff com.apple.QuickLookUIFramework (5.0 - 622.7) <13841701-34C2-353D-868D-3E08D020C90F> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x115d94000 - 0x115ed5fff com.apple.QTKit (7.7.3 - 2826.17) <ADA1EF77-57D2-3E7E-8526-8F0B732C1218> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x115fea000 - 0x115fedfff com.apple.AppleSystemInfo (3.0 - 3.0) <61FE171D-3D88-313F-A832-280AEC8F4AB7> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x115ff4000 - 0x116116ff1 com.apple.avfoundation (2.0 - 651.12) <5261E6EA-7476-32B2-A12A-D42598A9B2EA> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x11622e000 -You may have installed the "Genieo/InstallMac" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Step 1
In the Applications folder, there should be an item named "Genieo". Select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.
There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.
This step does not completely inactivate Genieo.
Step 2
Don't take this step unless you completed Step 1, including the restart, without any error messages. If you couldn't complete Step 1, stop here and ask for instructions.
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib~/Library/Application Support/com.genieoinnovation.Installer~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 3
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. It must be said that this failure of oversight is inexcusable and has seriously compromised the value of Gatekeeper and the Developer ID program. You cannot rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam. -
Firefox crashes on start, even after complete reinstallation. No add-ons.
Every time I open FF, it completely freezes within 5 seconds. I've uninstalled & reinstalled, I've removed FF & all traces of its data using Revo uninstaller, then reinstalled, and still get the same results. I've seen where malware could cause this kind of problem, so I've run full scans with Microsoft Security Essentials, Malwarebytes, Microsoft Security Scanner, and Kaspersky Security scanner. They all came back clean.
I'd love to submit a crash report, but apparently these crashes aren't generating them. The only thing in AppData\Roaming\Mozilla\Firefox\Crash Reports is an InstallTime file, dated today (the date of my most recent reinstall). I also can't add any troubleshooting information, as FF crashes before I can add anything.
Here's exactly what happens: I launch FF, whish responsive for the first couple seconds. After that, it freezes completely, and eventually "(Not Responding)" is added to the title bar. A little bit later, Windows pops up, asking if I'd like to check for a solution. That's it.
Win 7 Pro, FF 18.0.2.Hello bob287, can you start Firefox in [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#os=win7&browser=fx18 Safe Mode] by holding down the shift key while starting Firefox ?
also, try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
thank you -
My iPad 2 camera is not working even after factory reset, what can I do??
Ever since I've had an update for my iPad As I've had this for nearly 2 years now and I have tried everything to fix this camera, including a factory reset and nothing has worked.. Please help me!!
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
iTunes free download from www.itunes.com/download -
CS5.5 and OSX 10.9.4: Most applications will not launch even after uninstalling and reinstalling the Creative Suite 5.5. After my 2011 MacBook Pro 17 died, I had to purchase a new MacBook Pro 15 to replace it. I performed a Time Machine installation from that 2011 machine, and only Distiller and Acrobat would launch (none of the rest of the creation apps). So I ran the CS5.5 installer, uninstalled, then reinstalled, producing the same result. When I try to launch, nothing happens. What next?
Try...
Adobe Creative Suite Cleaner Tool
helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://www.adobe.com/support/contact/cscleanertool.html -
Pages, Numbers, Keynote won't launch even after reinstall
After a new OS (10.5.8) install none of my iLife (09) or iWork (09) apps worked. I reinstalled iLife successfully. But, my iWork apps won't launch even after a reinstall from the original DVD and updating to 4.0.4
My trouble shooting steps so far have been a reinstall from DVD, software update, permissions repair.
Dyld Error Message:
Library not loaded: /Library/Application Support/iWork '09/Frameworks/Inventor.framework/Versions/C/Inventor
Referenced from: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages
Reason: image not foundFirst deinstall iWork. You can download Yvans script from _https://public.me.com/koenigyvan_ named
uninstall iWork '09.zip. Then restart the computer. Install iWork from the DVD and update it. Try the apps inWork again.
Come back and tell us about the result. -
My itunes won't launch even after reinstalling. Looked in itunes folder and somehow lost itunes library? HELP!
The first thing I'd suggest is to get a good antispyware checker and give it a go at your system. Some recent spyware has been reported by other users to shut down iTunes or prevent it from launching. From user reports, Ewido seems to be the best at catching it. You can download a free version of Ewido here.
If that doesn't cure the problem, try deleting the iTunes preference files:
C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iTunes.pref
and
C:\Documents and Settings\<username>\Local Data\Application Data\Apple Computer\iTunes\iTunes.pref
You might have to turn on "show hidden files" to find them. (Right click "my computer", select open, select Tools menu -> Folder Options. Select View tab, "show hidden files" radio button is in the center scrolling panel.) Delete them or if you want to be able to put them back if it doesn't help, drag them to some other location. This will force iTunes to run the setup assistant the next time you launch iTunes. Note that you'll have to go back and set any preferences you've changed from the default.
If that still doesn't work, try this:
Bugie: Perform a Thorough & Complete Uninstall and Reinstall of iTunes/QuickTime.
Hope this helps. -
my ipod touch 4th gen isnt work after a long time with 0 percent battery power.Then its not working. computer doesnt respond to my ipod .only black screen is appearing it even not wake up after reset it what can i do please help me
After being connected to a charging source overnight try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Acrobat pro won't launch even after trying deactivate
Having problems with CS6 running on 10.8.5
Acrobat Pro won't launch even after trying the"deactivate" solution
Also, indesign have has a few glitches...can only save file once...no resave or save as
Please help, I need all aspects of CS6 for my work
ThanksHi Jtiger74,
Please update all of your CS6 applications via the Adobe Application Manager. The updates contain a patch to prevent this issue from happening again.
Refer the KB : CS6 applications in Creative Cloud unexpectedly revert to trial mode
Regards,
Rave -
my 5th generation ipod acts like it is going to sync and then "ejects" itself before even 1 song can be synced. It then doesnt recognize that it has been ejected and keeps the"do not disconnect" icon on the screen even after unplugging. What do I do? it also makes a lot of noise while connected to the computer.
Is the camera damaged? Could be a hardware problem.
Try:
Close the Camera app in the multitasking bar, then try again.
Restart/Reset/Restore your iPod. In that order. -
HT4718 My copy of Lion is damaged and can't be used for reinstallation, what can i do?
when I launch Lion Recovery and try to reinstall the OS, there is a message that says that my copy of lion is damaged and can't be used for reinstallation. what can I do?
Sorry but that makes no sense.
The Lion install files are not stored on your computer so they can't be damaged. When using the Lion Recovery HD and you want to Re-Install Lion the install files are downloaded from the internet before the actual install begins.
If at one time you saved the Lion install files, secifically the InstallESD.DMG, and created your own Lion Install USB thumb drive and that is what you are booting from then this same type of thing has happened to me.
If you can't boot to the current Lion install, or you wiped your hard drive, you can try booting to the included Recovery HD and then download and install Lion or try the Online Internet Recovery HD system by holding down the Command+r keys OR the Command+Option+r keys when starting the system. One of those keyboard combos will take you to the online Lion Recovery system where you can download and install Lion. -
help my my battery life is really bad on my ipod touch 5 with ios 7.0.4
my ipod touch 5 is charging from 12% to 56% on 1minute and then when its 56 it turns to 26 after 2 minutes what can i do?, please help me.Stop unplugging it.
At best, the percentage indicator is approximate and regardless of what your percentage indicator states, the battery will not go from 12% to 56% in one minute - and be able to run the iPod without dropping as much as yours does.
The behaviour that you cite is nothing unusual. If your battery is at only 12% when you plug it in, it will still take two or three hours (thereabouts) to be fully charged. In the meantime, the percentage indicator cannot be relied upon.
Charging a battery takes something like four hours from flat. So plug your iPod in and leave it alone for a few hours. The iPod Touch user guide for iOS 7 states that there is a battery icon in the top-right corner, which shows the battery level or charging status. It appears to be slightly different from earlier versions, but this is is what the guide shows:
I assume therefore, that when the iPod is fully charged, the lightning symbol disappears, leaving only the full battery.
If your iPod shows this lightning symbol when you put it on charge (not your % indicator, but Apple's icon), leave it on charge; check it every hour (maximum of four hours) to see if the lightning flash has disappeared. When it does, then - and only then - is it fully charged. At this time, when you unplug it, your percenatge indicator should show a much better level of charge.
Spend time enjoying your iPod instead of fretting about why a part-charged battery doesn't last as long as you think it should.
Message was edited by: the fiend -
Safari and app store fail to work after installing Maverick, what can I do?
Safari and app store fail to work after installing Maverick, what can I do?
Disk Utility (Applications - Utilities - Disk Utility) Repair Disk Permissions 2x. Then restart in Safe Mode and try both apps. Restart normally and post results.
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