Service order as followup document for service order
HI gurus,
Can a service order be created as a followup for service ticket. The call agent creates a service ticket for a channel partner. The channel partner should open the service ticket and create a followup document service order for the service ticket.
Can we create a followup document which has the leading business transaction category same as the preceeding document.
Thanking u, Madhu.
Madhu,
I am sure you can create a follow-up transaction from a Service ticket to Service Order, All you have to make sure is the setting in IMG for Follow-up are active and right.
Thanks
Similar Messages
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Create "Followup document" in Service Ticket
Dear Experts,
I'm performing mass creation for Service Ticket by using IDOC basic type CRMXIF_ORDER_SAVE_U01.
At the same time, i need to create a "Followup document" for the service ticket as well, and hence i utilized the segment E101CRMXIF_DOC_FLOW with below field population:
APPL_SNAME = E101CRMXIF_DOC_FLOW
RELATION_TYPE = VONA
RELOBJ_TYPE = BUS2000116
RELOBJ_OBJECT_ID = 1234567
RELATION_TYPE_ATTR = A
I can not get any Followup doc created. Basically i did tried to take off the value for RELOBJ_OBJECT_ID, but it still didn't worked.
Could you please comment what went wrong? Or any steps that i have left out?
Thanks in advance.Hello FSCHU,
Please refer notes 1036737 and see if this helps.
regards,
Muralidhar Prasad Chatna -
FM to create followup activity for opportunity
hi forum,
can anyone tell me the FM to create a followup document for opportunity.Hi Neelima,
You can't use function modules for such purposes. You need to maintain copy control procedure in SPRO.
Maitain the following settings in SPRO :
1. Define Copying Control for Transaction Types
2. Define Copying Control for Item Categories
3. Define Item Category Determination when Copying
You can implement the CRM_COPY_BADI to control the copying process.
<b>Reward points if it helps.</b> -
Need Single Billing Document for Materials and Services in Sales Order
Hello Friends,
I am selling FERT items and DIEN items in the Sales Order.
Document flow as follows:
Finished goods - Order-Delivery-Billing
Services - Order-Billing
In this process 2 seperate billing documents are created
i. Delivery Related Billing document for Finished goods.
ii. Order related Billing document for services.
I want to create a single billing document for both the items (FG & Services) in the sales order.
Please suggest.
Thnx.Sorry for the delay friends.
Somebody suggested me to make services 'relevant for delivery' to ensure single billing document.
What I did were the following steps:
1. Copy Item Category TAD to ZTAD and make is 'relevant foir delivery'
2. Assign Item Category ZTAD to Sales Order type and Item Cat Group 'LEIS'
3. Go to Deliveries Item Categories and through new Entries add ZTAD. Make ZTAD relevant for Picking.
4. Go to copy control 'Order to Delivery' and insert ZTAD in Item Categories relevant for this combination.
Now when I create sales order with materials and services, they pass over to the delivery document and in the Services item, storage location/plant is greyed out. Only the picking quantity is required to be filled.
PROBLEM :
I am not getting the price of Services item in the billing document.
Billing document copies all line items (tangible and intangible) from Delivery Document
It takes the services item details/quantities etc. to VF01 but the price comes '00.00'
Any suggestions.
Is this legally viable? Someone told me its not legally correct.
Thanks.
Mohammed -
Proceeding document for service order
In the case of recall/upgrade for service industry, product service letter can be created as a proceeding document for service order. I used to 0CRM_SRV_PROCESS_H for the service order. The BI content ODS for service order header is 0CRM_PROH. It contains an infoObject for proceeding document 0CRM_PREDOC. But it is not mapped in the transformation.
I have 2 questions:
1. which source field should 0CRM_PREDOC be mapped to?
2. is it possible to include produce service letter in regular service order? The object type for produce service letter is BUS2000210. I noticed only BUS2000116 (service order) is being extracted via 0CRM_SRV_PROCESS_H.
Thanks,
JenniferMadhu,
I am sure you can create a follow-up transaction from a Service ticket to Service Order, All you have to make sure is the setting in IMG for Follow-up are active and right.
Thanks -
Delivery Document for Services
Hello Experts,
I have a scenario which I am looking for an SAP solution. My client provides consultancy services and bills customers for it. At the beginning of the contract, customer gives a letter of intent (LOI) which authorised commencement of work. After work is completed, the customers signs a job completion form/service entry sheet, which is the basis on which the client can invoice the customer for the hours/days spent. Thinking along OTC, it looks to me that the LOI could represent a sales order, but I am looking for a document to represent the job completion form/service entry sheet. Can we have a delivery document for services? Is there any other document that can perform the same function as delivery in this scenario? I think there has to be another document after the sales order that will represent the actual hours/days spent on the job which the invoice can reference in billing the client.
Thanks for your prompt help.
LuqmanIts part of Customer Service. And widely know as After Market.
Is very much integrated with SD as well as PS.
DP90 csan be used by PS & SD both.
Whereas, if your refer DP90, its purely based on Sales Document.
Refer following SAP Help link for reference/understanding:
- [ Resource-Related Billing |http://help.sap.com/saphelp_dimp50/helpdata/en/59/54fc37004d0a1ee10000009b38f8cf/content.htm|also CS billing process]
Also refer, SAP Note 301117 - Enhanced documentation for dynamic item processor (DIP).
As DIP profile(TCode ODP1) is the critical part of RRB configuration.
Regards
JP -
How to create one GR document for mutiple Purchase orders
Can you please explain me in SAP - How to create one Goods Receipt document for reference of Multiple purchase orders.
Dear Tanuj,
Both Rama & Stephen are correct.
You can take Single GR for Multiple PO either in MIGO or MB01 as long as that POs belongs to same vendor.
In MIGO, after putting the PO press,enter, again give the next PO of that vendor .
If this solve your problem, close the issue.
With Regars,
Krishna Reddy -
Accounting Document for a Production Order
Hi,
How to get Accounting Document for a Production Order?
Please help.
Thanks,
ShivaHi Shiva,
Go to table bseg....
retrieve belnr -
> accounting document number
for a particular aufnr-----> production order
where bukrs = your company code.
Regards
Debarshi -
Billing document for multiple sales orders
Hi All,
I am in to ECC 6.0. How can i get single billing document for multiple sales orders?
Can anyone tell me those configuration settings?
Thanks
Patel JDear Jaganath,
For Single Invoice, for multiple Sales Order, following details must be same:
1. Sales Document Type for all Sales Order must be same
2. Payer
3. Incoterms
4.Payment Term
5. Account Assignment Grp - Customer
6. Billing Date
7. Exchange Rate
8. Foreign Trade Data
Now, in Copy-Control Settings between Sales Order and Billing (T. Code: VTFA - Order to bill copying control), Select your combination for Sales Order-->Invoice;
and Double Click: Item (from Left-Hand side, Dialog Structure) and Double Click on to your Item Category.
Here, in Filed: VBRK/VBRP, maintain Routine: 003 - Single Invoice.
Important: Also, if Sales Orders have different Divisions,
T. Code: VOV8 - Sales Document Type Maintenance
untick the Box: Item Division.
T. Code: VOR2 - Common Division
Assign those Divisions to Common Divisions.
Best Regards,
Amit -
Creating Intermediate Document for purchase order
Hi gurus i am working With ALE Concepts ,could any one tell me how to Create Intermediate Document for purchase order
regards,
Peachimuthu.hii...
See to create idoc for purchase order
u hve to create
1. Idoc Type
(here u will create segment and segment type)
2. Now create message type
3. Link idoc type to the message type
4.Check Login System number if not assigned than assign it (generally basis ppl do dis job)
5. Create RF destination and ports also (according to demand)
6. Now finally create partner profile and linked with the system to u wnt to send an idoc..
Regard
Arpan Maheshwari -
Hi Team,
Could you please send if you have any Best Practice document for configuring Service Parameters on CUCM 9.1.1. That would really help.
Thanks,
GuruHi
There's no 'best practice' as such, but there are a few that I think should be default:
Enabling CDR, On-Hook Pickup, CFwdAll Override... but really the settings are specific to the requirements of the deployment.
Aaron -
BR100 document for Order Management
Hi
If any one can share the BR100 document for Order Management module?
Thanks in advance,
RajeshYou can get this document by downloading AIM software.
http://download-east.oracle.com/partners/265498.EXE
The new version is available for download to Oracle Partners only
http://www.oracle.com/partners/develop/implementation/global/aimfoundation.html -
Material Documents for Unplanned Services?
Dear All
I have created a service entry sheet for services against a PO. In the PO, provision was maintained for unplanned service (maintaining some amount in limits.)
Now, while creating service entry sheet, it has been observed that material document created against planned service only. Although the cost of unplanned service is appearing in services entry sheet but no material document created against unplanned service. The payment section is therefore not allowing payment against unplanned services as no material document appearing in PO history against unplanned service.
Can any one help me out what is the solution.
Regards,
AbdullahHi all,
For dispaly of Material Document we have Transaction Code : MB03,
this with the Document No & Year,
like wise for dispaly of Material Document for a date range i want to know the Tranasction Code.
Thanks -
Partial billing documents for 1 sales order
Hi all,
How to create partial billing documents for 1 sales order,
Note: Billing will be done against sales order not delivery,hi
go to VF01 and enter your sales document and then from the menu bar select the icon -- selection list you will get the list of items in the sales order you can select the items and select the icon copy you can do the partial billing
regards
vardhan -
Invoice Posting with two accounting documents for Service PO
Hi Gurus,
We have created one service (GR based Invoice verification) PO for which we have assigned a costcenter which has been created for different company code(rather than what company code we have mentioned in PO).
Now during Invoice creation out of 6 invoice entries only one Invoice has been created with two accounting documents for two different company codes, when we found this and canceled the same only basic entries has been reversed.
I just wanted to know how this single invoice has been created with two different accounting documents for two different company codes.
Please guide me in this regard.
Thanks and Regards,
Ravindra C.MHi Aasif,
Thanks for your reply, if that would have been case then each Invoice created for that PO should have two accounting documents but out of 6 invoice created only one invoice has been created with two accounting documents.
I am completely agree with you that it has posted as inter-company transfer but why only one invoice has been created with two accounting documents.
In addition to the above I just wanted to know if for GR-based invoice verified PO if we create a Invoice before creating service entry sheet whether two accounting documents will be created as we have mentioned different company code costcenter.
Please guide me in this regard.
Thanks and Regards,
Ravindra C.M
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