Service order setelment flow
HI,
please sugest Service order flow and setelement process,
Thanks in advance,
Regards,
Vanaja.
Hi Vanaja,
Documenting a customer request for quotation (RFQ) for services, a notification is created in the system to document and classify the required work.
Key process flows
Creating a Service Notification
Check the Task List
Changing the Service Order
Time Recording
Confirming Time to the Service Order
Confirming the Materials Used
Creating Resource-Related Billing Request
Creating the Invoice for the Billing Memo Request
Closing the Service Order u2013 Technical complete
Settlement of service orders.
Closing the completed service orders.
This is standard process,if you have specific issues or questions,let me know.
Hope this helps you.
Thanks,
Rau
Similar Messages
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SERVICE ORDER COST IS NOT FLOWING TO CONDITION TYPE EK01 IN SALES ORDER
hi all,
My requirement is that the cost incurred in service order should flow to the condition type ek01.
we will be running the transaction dp90 to calculate the cost for the resources used.
the cost are getting calculated at service order level but this cost are not flowing to the billing item being generated from dp90 in the billing request.
the settings that i have made are as follows: I have maintained the condition type ek01in the sales pricing procedure. are there any other settings required by me to make.
valuable answers will be be rewarded fullpoints.
regards,
ashishHi prince
Check out in Control data of Condition Type--PB00..Enter "NO Limitations" in Manual Entries. and check the 'Amout' and 'Value' and 'Delete' so that u can make changes to that condition type in line item in sales order. -
Service order process step by step
dear friends,
pls explain service order process flow step by step
reg
eswarService Order:
Short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion.
The service order is used to document service and customer service work. In particular, you can use the service order to:
Plan services specifically with regard to usage of material, utilities and personnel
Monitor the execution of services
Enter and settle the costs which arise from the services
The data for the service order is entered in the history and is important for evaluations and future planning.
You can also create a one-time customer in the order and transfer the data, for example, to the sales order.
A service order contains operations that describe the individual work steps. An operation can be divided into sub-operations for greater detail.
Spare materials and utilities, which are required for service work, can be planned in the operation.
The transaction codes for Service Order:
IW31 - Create order (SM01-service order type)
MB1A - Issue components to service order
IW41 - Confirm labour and material
IW32 - Complete the service order (Teco)
Regards. -
Text Flow from service order to requisition
Hi Everyone,
I having a problem regarding text flow from service orders IW31/IW32 to requisition ME53N.
I created/updated a service order in IW31/IW32 and enter some text in "Operation Short Text" column. When I release the service order the short text should ideally be reflected in purchase requisition. What's happening right now is that "If the length of text entered in IW32 is more than 40 characters then the text is reflected in requisition ME53N otherwise any updates to this column text are not reflected in ME53N".
I debugged ME53N and found that it gets the value of text using READ_TEXT so I hope the same is stored in standard text while saving IW31/IW32. I checked the text also which is created after saving Iw32 and it contains changed data only if the length of the data is more than 40 characters.
To me it looks like standard SAP process that the text will flow from service order to purchase requisition only if the data length is more than 40 characters. If anyone has any idea can you please share. Is there any sugesstion for correcting this. Any reason or OSS.
<REMOVED BY MODERATOR>
Edited by: Alvaro Tejada Galindo on Aug 13, 2008 3:30 PMHi,
my situation is:
- a WM managed warehouse, society A;
- a HU managed warehouse (without WM), society B;
- a purchasing process of HU from society A towards society B.
Society B have a scheduling agreement; when a delivery schedule appears, in society A born a sales order and a delivery. After the registration of the delivery good issue, an idoc transfer information for inbound delivery creation.
This process is ok without WM, but with a WM managed warehouse the idoc has the following problem:
"V51VP - item was not found - process cancelled".
Can you help me to transfer these HU? -
Hello,
On creating a service order in CRM, the purchase requisition is created automatically in R/3 for the spare parts entered.
But this PR information is not getting updated in the service order's document flow in CRM.
I analysed the flow and found that PR gets successfully created and sends back the document flow data to CRM inbound queue.
The BDoc type involved is CRM_SRV_XTN.
In it's Extended part, there is a field called ORDERADM_H_GUID which is correctly filled in the BAPIMTCS structure in R/3 which is converted to probably XML format through macro MOVE_CASTING and sent to CRM inbound queue (function module BAPI_CRM_SAVE).
However, on debugging the respective inbound queue in CRM, I noticed that the field ORDERADM_H_GUID value is not the same as filled in R/3 but some CONSTANT value like 00230023002300560023002300230023 in all the cases.
Also, FYI, the fieldu2019s value in R3 after conversion looks like as following u2013
#########################0000000000 ########䣴Ώ삷#耀諣뢮######## 48F4038FC0B70093E10080008AE3B8AE
While in CRM i.e. FM BAPI_CRM_SAVE it looks as follows u2013
#########################0000000000 ######################## 48F4038FC0B70093E10080008AE3B8AE
So there I feel that the value what is sent from R/3 is not the same as recieved in CRM, on XML conversion.
Please advise what could be the reason for this anomaly.
Thanks and regards,
Manishunfortunately document flow in PS is not like in SD
only in ECP there is a limited possibility
you can see the line item report and activate the relationship browser which will give the details of the documents related to that posting
other than that nothing -
Service order/confitimation - plannedvalues/actual values or not flowing
Hi All,
When I am creating a Service contract in SAP CRM an internal order is created with planned values but when I am creating a service order/service confirmations and assigning it to a contract t the planned values/actual values are not flowing on to the internal order
Can you please let me if any specific configuration is missed or required for the above scenario?
Thanks
SKclosed
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Table Name to see the Document Flow for Service Order - T. Code IW33?
Hi,
can u advise the Table Name to see the Document Flow for Service Order - T. Code IW33?
Ravi.Hi,
From SERVICE ORDER you cant get the INVOCIE NUMBER,
You will get the SALES ORDER number for that Service order in QMEL table and fetch the Sales order and then goto VBFA to get the Invoice number for the sales order with the DOCUMENT CATEGORY M.
hope it will serve you.
thanks,
santosh -
Warranty tab not getting displayed in service order
DEAR ALL,
I have an issue with crm services, I HAVE NOT ACTIVATED/USED INSTALL BASE IN MY SCENARIO AND HAVE CREATED PRODUCTS DIRECTLY/ DOWNLOADING FROM R/3.
NOW WHEN I MAKE A SERVICE ORDER THEN WHEN I ENTER THE PRODUCT (EG: FINISHGED GOOD) ITEM CATEGORY BEING YANN (TEXT ITEM CREATED BY US) THEN THE WARRANTY TAB IS NOT COMING UP.
when we add an expense item in the next line item warranty tab is getting displayed.
KINDLY HELP.
REGARDS,
AMITHi for this u can use VCT but you to check for doc flow action settings and work flow before, then only you will get Guranty Data tab hope this will helpful
Regards
Venkat -
Sale order document flow-u0091Service Documentsu0092 is coming which should't aper
New Issue with Sales order document flow:
When linking from a sales order in document flow, we were reviewing why the description information varied. In looking at different values, we clicked on a new item within document flow that allows you to like to Service Documents. This is new in 6.0, or it was previously deactivated in 4.6C. If you link from a sales order to a service document, in ECC 6.0, you will get a short dump because the document flow is so great (viewing order #any in VA03 and use document flow and then select the service documents button as seen on the screen below
A Short dump will occur in program SAPLDOCUMENT_FLOW_ALV.
Here in ECC 6.0 is how it looks from sales order 9806:
Documents created from 2004 through 2007 are coming up as linked to this sales order and that is incorrect. There is some type of linkage issue. In the 4.6 C environments, the service documents link is not visible from document flow.
Can any body functional / technical Help on this urgent???Hi Sanjay,
Go to the order VA03 --> Environment --> status overview. The exact status of the header and item can be found here. You may have chances to know why the status is being processed.
Also
Check whether you have checked 'document flow update' field at item level in copy control
Check your settings for completion rule in item category
If it is due to incorrect status message, run report SDVBUK00. That might fix the error. It is recommended to run this first in test mode.
Br, Sats. -
Link between Service Order / Confirmation in CRM and Purchase Order in ECC
Hi all,
Does anyone knows what the possible link is between a Service Order / Service Order Confirmation in CRM and a Purchase Order in ECC ? I heard that this could be found somewhere in the document flow of a Service Order ....
How do we get the Purchase Order number from ECC in the Document flow section of an Service Order in CRM ?
We need the PO number somehow to be able to create a Goods Received document in ECC from CRM.
BR,
AbjuhHello Abjuh,
As of CRM 4.0 (with Service Industry extensions), you can automatically create ECC Purchase Orders from a CRM service order.
It is possible to track the status of the individual service order items with the document flow.
Please refer to the SAP Help for more information.
http://help.sap.com/saphelp_crm70/helpdata/EN/46/8bae7e9e886160e10000000a1553f7/frameset.htm
Kind regards,
Kristoff. -
hi friend !!!!
we can use TAX item catogory also other than TAW
but i observed one thing when i create service order with both material (service and trading ) and create their delivery and invoice in document flow of order system can't show the PGI MATERIAL DOCUMENT for trading good and show only service confirmation document
my question is if trading good is normal item and inventory is updated
then system should show that material document
please explain
thanks
bthe material that i had send is an non valuated material.
regards
SAGAR -
Costing indicator in Repair Service Order
Hi Gurus,
I am facing pblm in Repair Service order for component cost.
Actually the flow is creation of a Service Order automatically using Requirement type from a Return Sales Order.
Items returned in Return Sales Order are Non - valuated & hence appearing as non-valuated in my Service Order Component tab as well (Defaulted Parent Item -->" Not relavant to costing")
This is creating pblm to me. Whatever parts, materials I am issuing to Service order are not getting costed. Also the Costing indicator for all the components lines appearing as Not relavent to Costing.
How I can set it Relavent to Costing for the Child items. Is this control lies in Task List/BOM setting?
regards
RaviSpare components are not influenced in anyway by the actual repairable equipment. Pls check other settings.
-
Purchase Requisition from CRM Service Order
Hello Everybody,
I am trying to create Purchase requisition from Service Order for Service(Material type DIEN) as well as Material (Material type HAWA). I have maintained all the necessary configuration in CRM as well as ECC, like in CRM, Logistic integration we maintained settings for Purchase requisition and in ECC we have maintained Document type and schema for the purchase requisition.
For information purpose, I have created Service Material in ECC as DIEN and item category group as LIES.
As soon as we save the Service Order in CRM with that item category, it should create Purchase requisition in ECC and the document flow in CRM should get activated.
Currently we are not able to create Purchase requisition in ECC.
Kindly let me know if theres any configuration settings missing in CRM as well as ECC or if note to be applied.
Best regards,
Anup BansalHi Anup,
I am facing purchase requisition creation problem for service products from crm.
I have seen your query which was posted on same issue, so i thought i could get some help.
The problem here is when i am saving the service order i am getting the below message.
Enter a (default) purchasing group for material group SUB_MC (Notification E CRM_SRV_LOG_EXT_OLTP 002).
I have actually downloaded mat_dien materials from ecc to crm and for material purchase group is already assigned for one plant, but still not able to recognise.
Please help me out.
Thanks in advance. -
Copy General Task List from one service order to another one
Dear Guru,
I have the following questions:
1- From a service order in IW32, how can I see the link between the operations and components?
2- I want to be able to copy all the operations and all the components contained in a service order into another service order for a similar type of equipment. Can someone help me step by step on what needs doing?
KR
ChristianHello Sebastian,
Many thanks for your quick reply indeed on this.
Now this is the catch: I know that I could create a new service order based on a previously created one using IW31, however in my department they are creating sales orders for equipments in the normal SAP SD flow.
In one the material line they enter a service material which is converted into a ZC03 (Service order) when saving the normal sales order which creates automatically a Service Order number.
Because they create a lot of those service order in that way, they want to be able to populate them with the same list of operations and relevant components all the time.
If they would be using IW31 to make copies, they would have to cancel the previously generated service order deriving from the regular Sales Order in SD which we want to avoid simply because it alters the original sales document flow.
Question:
1- I tried to copy the description of the task lists present in my service order thinking that would also copy the list of relevant and subsequent components defined for each task. The system has only copied the description of the tasks but not the components.
Is there a way we could copy a list of general tasks to automatically have those coming with the relevant components?
Please advise
KR
Christian -
Transfer cost & revenue to internal order defined inthe service order.
Dear Experts,
On release, service order creates internal order that collects cost & revenue for the job. My requirement is to transfer these costs & revenue to a different internal order through crm order itself. In CRM order there is option to assign the account assignment object as " Internal Order ". This is under tab Account Assignment. Here we can enter any internal order no.
On saving order doesnt throw any error message. But Cost & revenues are not transafered to the I/O mentioned in the CRM service order.Is there any config. setup missing or should we look for BADI enhancement.
Can anyone help me in fixing this issue Plz. Your early response would be most appreciated.
Thank U,
Regards
Devika.SHi,
Just to get cleared, have you set up a Billing Engine in CRM and also the Administrate Console for Billing to flow in CRM with Middleware settings + Item Category (Billing Relevance)
Cause the above are very necessary for your requirement.
Apart from those, in ECC, you need to maintain values under
IMG>Integration with other mySAP.com components>CRM>Settings for Service Process>Billing Integration
Hope this information helps, as I am assuming it that others are maintained by you.
Regards,
Madde
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