Creating a mailto: hyperlink when the email has a dot before the at ( @) sign

Hello,
I have a FM 7.2 document that includes an email with a dot in the first part:
[email protected]
When I distill the file and afterwards create the PDF the result is that the mailto includes only the part of the name that is after the dot [[email protected]] --what can I do to fix this? I have to be sure that I'm getting working email hyperlinks in the PDF of the email address in its entirety.
If it matters any, the OS is XP Pro.
Hope somebody can provide advice asap!
MTIA,
Donna

Here is my guess: The "message URL mailto:[email protected]" hypertext marker is either not present in your FM file or is not processed by FrameMaker (which could happen if the syntax is incorrect, the marker type is not hypertext or Acrobat Data is turned off). And you are using Acrobat or Reader 7 to display the PDF.
Starting with Acrobat and Reader 7, there is a preference of "Automatically detect URLs from text" (Edit > Preferences, General; in version 8 it's called "Create Links from URLs"). When this is enabled (default), e-mail and web addresses present in the text are interpreted as links when the PDF is displayed (without any links defined in the authoring program). Acrobat 7.x interpretation of e-mail addresses is incorrect -- the presence of a dot, an underscores or a hyphen disturbs the address (so, as in your case, [email protected] is interpreted as [email protected]).
This was fixed in Acrobat/Reader 8, so if you display the same PDF in that environment the interpreted link will be OK. Nevertheless, I recommend adding/checking the hypertext link in FrameMaker, so that a "real" e-mail link will work as expected with all versions of Acrobat/Reader.
Shlomo Perets
MicroType, http://www.microtype.com * ToolbarPlus Express for FrameMaker
FrameMaker/Acrobat training & consulting * FrameMaker-to-Acrobat TimeSavers/Assistants

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