Creating Spare part order from service order

Hi all,
In servce management in transaction IW32 I give my service order number and when i click the components tab and go for advance shipment the system should Display the create spare part order. But that screen is not displayed. Please help me out in this issue..
Thanks and Regards,
Ashu

Hi,
When you click the advance shipment tab, the system creates a consignment order. Select the component line item and click on the advance shipment tab. check for the item category of the component.
Prase

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CRM Service - ECC Logisitcs Integration (Spare Parts in a Service Order)

Hi Experts,
We have been trying to configure a scenario for CRM Service Orders with SAP ECC logistics integration in CRM 7.0 EHP1.
We are aware of the standard configuration wherein we assign one logistics scenario ( Purchase Requisition or Purchase Order or Reservation) for a specific service organization & Item Category for spare parts in service order.
Our first query : Is it standard that the spare part will be automatically reserved if it is in stock (after ECC availability check from service order) and purchase requisition or purchase order is created only if it is not in stock?
We also understand that while a reservation happens during Service order creation, the goods issue or material withdrawal happens only on service confirmation. If this the case, how will the physical delivery happen to customer? This is our second query.
Please note that we are raising this query only for spare part items in service order and not for sales item in service order.
It would be great if you could help us with this issue.
Responses will be suitably rewarded.
Thanks,
Prish

Hi Pritesh,
Thank you for your prompt reply and help, appreciate the same, we would be going for the scenario where the service order in sap crm has saleable parts, the service order would get replicated to ecc as a sales order and the costs would get booked when the post goods issue is performed after creating the delivery in SAP ECC.
Following are the configurations done
1) Service Order type ZRVW is created in SAP CRM
2) The same service order ZRVW is mapped in SAP ECC
3) The service order in SAP CRM has the following number range and the same is kept internal
4) The same number range is marked as external in SAP ECC in vn01 tcode
5) The number range is assigned to the document type ZRVW in SAP ECC
6) Item category determinations are done in SAP CRM, standard SRVS(Sales items are copied to YRVS)
7) The same item category determination is also set in SAP ECC for Item category group NORM
8) Item category determination is also set for ERLA as item category group in ECC
9) The item category YRVS is set to delivery relevant in SAP ECC
10) The standard schedule line is determined which is CP is relevant for delivery
11) The sales area is also assigned to the document type ZRVW.
12) In SAP CRM, the status profile YCONT is assigned, having the business transaction to be distributed, the status of the same is set to allowed for completed status
13) The status profile has been assigned to the transaction type ZRVW
14) Pricing configurations are also done in sap crm and sap ecc
15) Now I am creating the service order ZRVW in SAP CRM, having saleable parts, customer's and material's exist in both systems having the same sales area, the status is set to completed at item and header level
16) The system is throwing an error when I click on edit
17) When checked In sap ecc the system says that the document does not exist
18 I did open the error in SAP CRM and it says that there are some settings required for billing
Since there is no billing relevance to this scenario in the item category the billing relevance is set to no billing
Please advice further
Kind Regards
Atul

Create Follow-up document from Service Contract automatically while saving

Hi,
In CRM 4.0, under the Service secnario, Service Data for Service Contract is related to --
1. Interval value
2. Period
Based on these parameter values how to generate the corresponding follow up documents automatically while saving the parent doucment(i.e Service Contract).
For ex, Interval = 6 , Period = 36, then all the 6 docs should be genarated at once while saving the Service Contract.
Please Advice.
Regards
Deb

Hi
Yes , manually executing the Action through PPF.
But the requirement is to generate the subsequent docs at once while saving the Service Contract i.e the corresponding Action should also triggered automatically.
Please Advice.
Regards
Deb

How to create a billing request for service order that has serv contract?

Dear Experts,
Can you please help me?
The scenario is, my client has service contracts with their customer but they want to charge customers not periorically but as and when they provide service (ad-hoc).
So how to bill the customer in this case?
In my testing if I have a service contract (order type = SC) then when I create service order, system automatically picks up standard order type SM01. (which is service order with contract.)
And when I perform time confirmation and material consumption (goods issue), actual costs gets booked to the service order. However, using the service order number as referece, if I try to create a billing request in DP90, system create a blank billing request with no line items.
So, could you please advice, how can I create a billing request for a service order, if I have a contract?
Appreciate your help.
Best regards,
Abdul Rafey

Hi Praveen,
Thank you very much for your reply. I appreciate your time and efforts.
Ok, these are the steps how I have executed the process.
- I have created a service contract for an equipment. In the service contract, I have maintained the service material in the line item, maintained price and assigned equipment in the technical objects.
- I created service notification, which automatically picked up contract.
- When I create service order, from notification screen, system automatically picked up correct order type SM01 (Service order with contract).
- Then I planned operations and spare parts in the service order.
- Checked settlement rule in the service order is SDI.
- released and saved service order.
- Using IW42, in SAP ECC6, you can perform both time confirmation and material consumption using the same screen and also TECO service order. System issues message to say, goods issue have been posted.
- when you check the document flow of service order, you can see operations posted, and also goods issue posted.
- check cost tab to see actual costs. (if I want to settle costs from service order to service contract, I can do so w/o a problem in KO88)
- Use DP90, enter service order number and create billing request. System takes to billing request screen but it is blank. No line items.
- So, since there is a contract, in this case, am I meant to be creating the billing request from Service contract? instead of from Service order?
I hope I have clarified myself better this time.
Best regards,
Abdul Rafey

Create complaint w/ reference to Service order: ibase is copied

Hello,
When creating a complaint with reference to a service order, the first line contains always the Ibase component.
To be more precise, the individual object. However, we don't want this to appear.
We want that the complaint can only refer to the services / spare parts in the service order. Now we get always
the individual object in the first line. As a workaround, we delete that line. However, we
want to solve this. Does anybody have an advice how to solve this?
regards,
Wim Olieman

we solved it using a Badi implementation

Copy data directly from service order to sales quotation

I know the process to create the sales quotation from service order in customer interaction center but my query is that is there a way that data should be directly copied from the service notification to the service order to the quotation because I have entered the data completly in the notification .Entring the data again and again make mistakes .
THANKS
AVANISH GULATEE
M-08447307358

look for the BADIS that get triggered when you save the notification. if you find any BADI, then you can create new implementation for it and you can write the code. you can use CRM_ORDER_MAINTAIN to create service order inside that new implementation.

Parts reservation for Service Order

Hi,
I have a requirement where i need the function module to retrieve the parts reservation for service order if there is any.Otherwise tell me where i can get the parts reservation for service order.
Thanks in advance.
Regards,
Himanth

Thanks for giving valuable answer,
what if in the service order i am replacing some spare parts along with services when FERT is not under warranty. How the cost will be transfered to invoice. In my case only one service is transfered.
i waqnted to transfer cost of components as well..
Thanks
SUDIP SInha

MRP design for Service Spare Parts

Hello,
I am in process of designing the MRP run for service spare parts for construction and mining equipments business. There is a central warehouse and small depots.
Help me out to design following MRP requirements.
1.     MRP process is expected to consider stocks at all these locations i.e central ware house and depots. Optimization across locations and stock transfers to be considered.
2.     MRP process is expected to consider open PO requirements.
3.     MRP process is expected to consider in-house service orders reservations requirements.
4.     MRP process is expected to consider open sales spare parts order demand from dealers.
5.     Certain formula base forecast requirements for specific spare part
If SAP standard solution is there or any work around is expected.
Regards
Sanjeev Dhavan

1. MRP process is expected to consider stocks at all these locations i.e central ware house and depots. Optimization across locations and stock transfers to be considered.
- MRP can be run for a whole plant or single material or MRP area(group together some storage location). I hope your warehouse is a plant so you can run the MRP at your plant(ware house) level.
2. MRP process is expected to consider open PO requirements.
- You should use consumption based planning but you need to identify what type of MRP you want to use.
    - reorder point planning     - forecast based planning      - time phased planning
    - in general all the above MRP will consider the open PO / PRs
3. MRP process is expected to consider in-house service orders reservations requirements.
- this is possible by selecting proper MRP type, for ex. if you want to use reorder point planning, then you should use V1(Reorder point planning with external requirements) which includes sales order and manual reservation in net req calculation.
4. MRP process is expected to consider open sales spare parts order demand from dealers.
- Refer point 3
5. Certain formula base forecast requirements for specific spare part
- do you want to use forecast based MRP? what formula you want to use?

Spare Parts Reservation in SAP DBM

Hi all,
Greetings..!
In SAP DBM, if i create the spare parts reservation for service order, i am not able to see who has created the reservation in MB24.
The column(User Name) is always empty.But if i create the normal reservation through Tcode MB21, the User name is getting appeared
Any idea to resolve this?
Regards,
Rangakarthick

Hi,
The username who created the reservation is in field RKPF-USNAM.
In standard DBM this field is not filled during execution of action RESERV_UPDATE
when DBM order is saved and reservation is created.
Therefore in MB24 you cannot select reservations with selection of User name.
You can try to create customer BADI implementation of BADI /DBM/BADI_OE_ACTION_EXECUTE which should be executed after DBM standard implementation /DBM/ORD_AX_RESERV_UPDATE.
Find details in configuration book of order engine.
The username is pouplated e.g. in MS_VBAK_COM-ERNAM of object DBM-order.
So, if reservation is created with standard implementation you can try to change RKPF-USNAM with the user who is creating the DBM-order.
Hope this helps.
Regards
Joachim

How to find all the parts used from stock for 1 machine

Dear Sap community,
I'm trying to find all the spare components that are used for 1 specific machine.
If I look in the work orders under components it only gives the components that are orderd.
But I would like to find the components that come out of stock. I asked the stockkeeper and he said he writes it all in the work orders but we can't find it back.
It would be nice to just find it on the work order but it would be easier if I could just choose a machine and then find all the spare parts used from stock.
So my question is can I find all the spare parts used for 1 machine or just find the spare parts in the work order?
Thank you for any help you can provide in this situation,
Michael Claes

Hi,
In addition to puneet's information:
Training and Event Mgmt infotypes:
    Prices (Infotype 1021)
    Availability Indicators (Infotype 1023)
    Capacity (Infotype 1024)
    Depreciation Meter/Validity (Infotype 1025)
    Business Event Info (Infotype 1026)
    Site-Dependent Additional Info (Infotype 1027)
    Address (Infotype 1028)
    Business Event Type Info (Infotype 1029)
    Procedure (Infotype 1030)
    Mail Address (Infotype 1032)
    Name Format (Infotype 1034)
    Schedule (Infotype 1035)
    Costs (Infotype 1036)
    Billing/Allocation Info (Infotype 1037)
    Business Event Blocks (Infotype 1041)
    Schedule Model (Infotype 1042)
    Demand (Infotype 1060)
    Web Link (Infotype 1061)
    Knowledge Link (Infotype 1062)
    Business Event Group Info (Infotype 1063)
Thanks,
Anil.G

Spare parts transit damage claim in DBM

Hi experts ,
i want to know is there a provision in DBM to claim a damage part which is received against spare parts order to OEM ?
if yes then HOW ?
Kaustubh

i got the answer
thanks
kaustubh

Headphone jack ipod video, spare part?

Hello! I seem to have busted my audio/video 3.5mm headphone jack, Is there any way I can purchase this spare part? my service period have ended so I suppose replacing it my self will save a lot of money. Any ideas?
(I live in sweden by the way

Found this also:
http://www.ipodmods.com/shop/1626-ipod-video-headphone-jack.html
Hope that could help oter with the same problem!
anyone have had contact with this company? are they trustworthy?

Information to user who creates PR for spare parts & service PR from order.

Hi experts,
Is there any standard workflow available by which the maintenance user will get message in his SAP inbox , whether material has been recieved for the Purchase requisition created through maintenance order as well as manual PR by t-code ME51N.
Also whether payment has been done to the vendor or not for the service PR created through maintenance order by the maintenance user.
Please through some rays on this.thanks in advance .
rgds
rajib

Hi Rajib,
It is possible with std work flow trigger Business object BUS2045
(Inspection Lot) but nees to have used for QM quality Module.
inspaection lot created wvent will activate work flow to creator ID.
Also the same can be used for other application like outlook for information by Std functionlity.
you may need to take help from your ABAP Team.
Regards,
Ramesh

Create purchasing requisition or purchase order from service order

Hello experts,
we are facing the following problem:
We are implementing Customer Service module and out of the notification we create a service order. In the service order (components tab) the technician declares the spare parts he has to order from the vendor. We do not keep stock of the spare parts so all of them have to be ordered from the vendors.
We have managed so far to create a reservation for the stock material and a purchase requisition for the non-stock materials of the service order according to the standard sap documentation. What we need is to create a purchase requisition or a purchase order for the stock items using standard logic.
Thanks
George

Hi
Please follow the steps it will solve your scenario
Steps involved in Service PO:
1.Define Organizational Status for Service Categories, in IMG - MM - External Services Management.
2.Define Service Category, Enter Service Category, Org. Service Category, External Number Assignment
Without Validation, Acct. Category Reference & Service Category Description.
3.Define Number Ranges for Service Category.
4. Create Service Master Record (AC03), SAP Menu u2013 Logistics u2013 MM u2013 Service Master, Enter Service Category,
Base unit of measure, Mat/srv.grp (007 u2013 Service), Division, Valuation class u2013 3200 & Service type.
5.Create Service PO with Acct. Assignment u2013 Cost Center (K), Item Category u2013 D, Material Short Text, Mat. Group, Plant, Entry for Services in Item Level i.e. Service No., Quantity & Gross Price u2013 Save.
6.Maintain Service Entry Sheet u2013 ML81N in SAP Menu u2013 Logistics u2013 MM choose PO in ML81N edit and save.
7.Then do MIRO from PO reference u2013 Service Entry sheet.
8.Collective Release of Service Entry Sheet u2013 ML85
Thanks & Regards,
Mani

Unable to view Spare Part Components in SAP CRM Service Order

Hello All,
We are implementing CRM 7.0 Ehp 2.0
As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product Proposal functionality in SAP CRM
SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
However in our case we are not able to achieve the desired results.
Following configurations are done
1) The BOM is replicated from ECC to CRM the same can be viewed in commpr01
Material 4561 is the main product and 4562 is the component
2) The item category for the main product is YRVS where the customization for structure scope is done
3) For the Product Proposal customization's, I have created a new method schema
4) The transaction type and the sales org are assigned to the method schema
5) However now when I am creating the service order, I enter the sold to party, the product id
6) Next I go to the line item to click on product proposal.
7) The system issues the below message
Please advice if I am missing on any configurations.
Kind Regards
Atul

Hi Raghavendra,
Thanks for your reply, appreciate the same, I have now added the relationship objects as per your post above in comm_hierarchy for the particular category
Now in the product master , I am now able to view the tabs(screen shot attached)
Next I create my BOM in ECC with BOM Usage 5 and save the same
Next I run the initial download for the adaptor object BOM in SAP CRM
When I check in commpr01 for the material 4561 the component and the main material have not come.
Can you please advice further.
Kind Regards
Atul

Creating Spare part order from service order

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