Creating test system

Hi all!
Please, help me to create test system for demonstration Intercaction Center work.
I've found information about configuring Contact Center Simulator u2013 ok.
But I don't understand u2013 what settings I have to do in CRM system.
If it's possible, please give me step-by-step instructions.
(ex: you have to 1-create user account for CRM system; 2 u2013 enable this one; 3 u2013 etc....)
p.s.
Now I have clear installation of SAP 7.0 with JAVA instance. CRM WebUI was enabled according to the SAP Note 1115493.
Regards.

hi,
try to refer to the following:
Documentation for Interaction Center (IC) WebClient
kind regards, sigurd

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