Creative admin help

Ok this is simply irresponsible. I just called customer support service in Australia and they now tell me they cannot replace my Zen micro 4 gig at all even thought I am within warranty because I bought it off ebay brand new. I have now got a half working Micro that distorts everytime it moves a little. It is the headphone jack problem if you want to know.
I will not get another creative product ever again.
What the hell do I do?

did you buy it off creative's ebay site or from another seller?
if you bought it off ebay's creative outlet, there is whatever warranty Creative stated on the selling page.
if you bought it elsewhere, your warranty (or lack thereof) usually resides with the seller. ebay resellers are not official retailers and you need to be careful when you buy there. ebay does offer a protection program you can buy for items purchased (kind of their own warranty). but, the "manufacturer's" warranty is usually null and void for most ebay purchases.
i recommend if you shop ebay (other than in valid "stores") that you purchase the ebay warranty or use a credit card which provides warranty protection (although many exclude ebay purchases).
i know this doesn't help you now, but it's part of the reason you can get good deals on ebay. i suggest trying to contact the original seller to see what, if any, warranty they provide. i shop there all the time, and the "golden rule" is if it's not spelled out explicitly on the seller's page, it doesn't exist.
sorry for your trouble, i know it blows, but ebay is a prime caveat emptor experience.

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