Creative Cloud Applet crazy high CPU

The CC menu app takes a really high CPU persentage when idle. Sometimes up to 40% or more. The scenario seems to be the same, as far as I can tell—
Activity monitor shows really high CPU % from CC applet
I select the CC menu app, and the home screen only shows the spinner, nothing loading.
I need to select preferences / view your updates
This screen displays no updates, and I select 'go back'
The home screen now says my feed is empty, and shows the buttons to install adobe apps and link to behance.
At this point, CPU% dives down to .3% or so.
THis seems to work every time, but is a pain.
I did try the fix mentioend on this forum...to delete a preference and resinatall CC. This has not worked.
2010 MacBook Pro 15, 2.66, Intel Core i7
OS X 10.8.4
Here is a screen from Activity Monitor:
http://cloud.acquazzone.net/image/3v1f3r1c1p0W

It doesn't drop to 3-5% when idle. The lowest I've ever seen it go is 7%, which is a lot of power for an app that probably isn't/shouldn't doing anything at all. Obviously this is a huge drain on battery life and makes my fans go higher than they should all the time.
Right now, I'm getting 18% on CEF helper (what is it anyway?) and 12% on Creative Cloud itself (which isn't open or doing anything at all).
Acrobat, PS, AI, ID, Coda, all with lots of documents open, use 0-2% each. Dropbox, which is syncing right now, uses about 10% and normally uses none at all.
Actually, I just figured it out somewhat – whatever the home screen on CC is supposed to do isn't working, and it was burning up 30% cpu to render the spinner icon in the background even with the window closed. Moving to the apps screen drops creative cloud to 0.2% and CEF to 8%, which is still higher than 3-5% (which in itself would be unnaceptable).
To know that people who pirate the adobe software have a much better user experience than all of us who pay a lot to use it makes me feel stupid, I have to say.
FWIW the CS6 version of creative cloud was working really well and I recommended it to other people. I don't see why the new version had to be rushed out without proper testing other than to make money at the expense of delivering a crappy end product to your customers. Congrats on becoming the TWC of software.

Similar Messages

Creative Cloud is killing the CPU on latest MacBook Pro

Any solution? Seems like thousands of people have the same issue when i google on this. How come there is no solution yet since it seems to have been an issue for over 7 month?
On my Macbook Pro Retina with 16gb ram the Creative Cloud is eating 600% of my CPU. Can easily boil eggs on the keyboard.

same here... and it seems like Adobe is ignoring us?

Applet causes high CPU usage

Hallo,
I have a strange problem with my applet. It displays medical images. After loading Image the CPU usage of java jiumps to 100% on single core processors and to 50% on 2 core processors, and stays high, without any interaction of user. I've used Java VisualVM to profile the applet and it says that: javax.swing.SystemEventQueueUtilities$ComponentWorkRequest.run() 94.76343 787851 ms (94,8%) 58823 times invoked is
I'm not sure this is the cause of the problem. I don't use any loops while noone is interacting with the applet. Has anyone idea or suggestion what's going wrong?
This CPU load is independent of browser and operating system. I've profiled it on firefox.
with regards
Rafal Ziolkowski

Good job figuring it out.
Rule of thumb to prevent future problems: the paintComponent is used for painting and should do nothing else - setBorder() is a state change and thus does not belong in the paintComponent() method. You can all relate it back to a general programming rule of thumb: a function or method should perform only one task.

I subscribed to the student edition of CC yesterday, but still can only install Trial Versions via the Creative Cloud Applet. Is that normal?

Is it usual to take some time? I wouldnt think so. But who knows. If I click activate in the application, the software asks for a serial which i didn't get.
What can I do? Or ca I just wait?

Säbba it is likely the computer is facing a connection failure and not communicating with our activation servers. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.

Creative Cloud for Higher Ed Institution

I'd like a few questions answered on deploying Creative Cloud at a higher education institution. I need to submit a proposal to purchase the Ceative Cloud in a 20 seat lab for one year.
1. Can you tell me the price per seat for the software starting next August?
2. Is there a different educational price per year than per month?
3. How many users per seat can access the 20 GB of online storage?
4. How many users per seat can upload websites to Business Catalyst? ; we would run multiple classes in the 20 seat lab so there is potential for 4 students to use a seat of the Cloud at different times during the week.
5. Does an educational subscription let you download one Mac and one Windows version of the Cloud per seat?
thank you, I need this info in a timely manner to complete my proposal. If this is not the place to ask these questions please give me an email address to send these

Hi Utjoe7,
I would start out by checking this link:
http://www.adobe.com/products/creativesuite/companies.html
If you are specifically interested in a volume license options for Creative Cloud Membership they may changed after the end of the year. We currently have a product called Team Ready, this is a temporary product until we have volume license for Creative Cloud available (Creative Cloud Team), Team Ready is the same price as Creative Cloud Team and can be transitioned into Creative Cloud Team once available.
Creative Cloud Team Ready offer is a 12-month term based TLP (Transactional Licensing Program) offering that consists of immediate access to CS6 Master Collection and Adobe Photoshop Lightroom via ESD (Electronic Software Download). Customers of the Creative Cloud Team Ready offer receive ongoing value over time, including access to new Adobe tools, services, and applications as the offerings become available, including Adobe Edge, and Adobe Muse.
I would contact a reseller using this, they should be able to assist with your questions
http://partners.adobe.com/resellerfinder/na/reseller.jsp?nav=all
-Dave

Creative Cloud and existing Business Catalyst partners - FAQ

This FAQ will cover topics related to Creative Cloud, for existing Business Catalyst users.
How can I signup for Creative Cloud?
     Your Business Catalyst account should have been already updated right now with your Adobe ID. If you haven’t updated it yet, visit the Adobe ID – Business Catalyst account update FAQ.
What benefits do I get with Creative Cloud ?
     In addition to acccess to all Creative Suite programs, Lightroom and others in one place, a Creative Cloud membership enables you to host up to five Business Catalyst websites. These sites will be webBasics sites. For a full comparison between plans, see this page. If you purchase Muse or Dreamweaver as individual products in Creative Cloud, you can host one Business Catalyst website for each of them.
My web design shop has several employees, each with their own Business Catalyst login with access our Partner Portal. Do we need Adobe IDs for each of our employees?
    Yes. Since these users are partner users, they need to use an Adobe ID. Visit the Adobe ID – Business Catalyst account update FAQ for more details
I have a paid website that I want to host using my Creative Cloud subscription. Can I do this?
     This is not possible. You need to create a new webBasics temporary website in Business Catalyst and push it live.
Can I move a trial/live Creative Cloud site under a different Creative Cloud subscription?
      This is not possible right now.
Do I get any discount if I upgrade a Creative Cloud website to a higher Business Catalyst plan such as webMarketing or webCommerce?
      Currently there are no upgrade discounts for Creative Cloud members.
What are the limitations of the webBasics websites that come with Business Catalyst and Creative Cloud membership?
     You will be limited to 100 MB of storage and 1 additional user (such as your customer). You will not get email, SMS or newsletters for this web plan.
Can I buy more users? Can I buy more space? Can I buy email?
     We are working on creating this workflow but at this point we don’t have an exact release date for this feature.
How can I upgrade the webBasics websites that come with Creative Cloud to a higher Business Catalyst plan?
     We are working on creating this workflow but at this point we don’t have an exact release date for this feature.
Do I get any discount for purchasing more websites if I am a Creative Cloud subscriber?
     Right now there is no discount for Creative Cloud members.
If I am an existing Paid Partner and I have a few employees for whom I paid Creative Cloud subscriptions, how many websites can I claim?
     You will have 5 websites for each employee. However, you will pay different licenses for all of them. Before purchasing these licenses, please contact Adobe Support to add these users to your partner portal. After you have added users to your partner portal, you will be able to access all the websites from it.
*NOTE: If you have already add employees to your partner portal, then everything will work automatically.
If you don’t want to access all your websites from the same Partner Portal, you don’t have to do anything.
How can I set permissions for my employees regarding these websites? What permissions can I set?
      This will be part of a later Creative Cloud that will be launched this year.
What happens if I cancel or stop paying my Creative Cloud subscription?
     Each live website (among the free websites under your Creative Cloud subscription) will stay live for an additional 30 days. This gives you time to decide whether you want to keep the site(s) live or remove them. You will be prompted to upgrade your website to a regular Business Catalyst site plan.
     After 30 days, your website will enter in temporary mode. When entering the temporary mode, your custom domain name will be removed from the website. In order to reactivate it, pay for your website directly with Business Catalyst.
     If you are inactive on a temporary website, it will automatically be deleted.
=== Dreamweaver CS6 FAQ ===
I have logged in on Dreamweaver CS6 and I cannot see my partner site. How can I edit it?
This is a known issue. For paid partners (Standard or Premium) you can use the workaround described below:
export one of your sites as an .ste file
Open the .ste file in another text editor, and modify it
Replace the :
httpaddress with your partner's site URL address
secureURL with your partner site secure URL
siteid with the site ID of your partner site
Save the .ste file with another name
Import this .ste file into Dreamwaver, choose a local root folder
Please take a look at Brad's blog post here for more detailed steps on how to import your partner site in Dreamweaver.
I'm trying to login to Dreamweaver CS6 with my Business Catalyst credentials, and it doesn't work. What credentials do I need?
     You can login to Dreamweaver CS6 with your Adobe ID. If you haven't merged your BC account with an Adobe ID account, you'll need to merge it and then you should be able to login.
How do I access sites in Dreamweaver with an Adobe ID other than the one linked to my Creative Cloud or Dreamweaver subscription?
      Dreamweaver defaults to using the Adobe ID from your subscription to avoid the inconvenience of logging in multiple times. To use a different ID, just click the "Logout" button in the lower-right hand corner of the Business Catalyst panel and log in with a different Adobe ID:
You'll need to have a file open in an existing BC site for the "Logout" button to be visible. Logging out will not affect the Adobe ID used in conjunction with your Dreamweaver subscription. To change the Adobe ID for your subscription, click Help -> Deactivate.

At this point the upgrade workflow is not functional just yet, as mentioned here: http://forums.adobe.com/docs/DOC-2153
So the webBasics Creative Cloud cannot be upgraded directly to the webBasics+ level for now.
But a workaround for this case would be to re-publish your Dreamweaver/Muse project (I suppose you've used one of these solutions to build the site in the first place, right?) in a new trial/temporary site -> let us know what is the URL of that site (don't push it live) -> we will change the site plan from our backend to webBasics+ -> you will be able to publish it using the webBasics+ site plan.
Please note that this is going to be a separate charge, besides your Creative Cloud subscription. The monthly fee for webBasics+ will be $12.21/month, as mentioned here: http://www.adobe.com/products/business-catalyst/buying-guide-subscriptions.html
Another way to use the webBasics+ plan would be to simply trigger a new trial site here: https://syd.worldsecuresystems.com/PartnerPortal/FreeTrialSignup.aspx#splash with the same Adobe ID as the one used to buy the Creative Cloud subscription and take that site live separately.

Adobe Creative Cloud crashes immediately on launch, won't run on a new iMac 5K / Yosemite.

Adobe Creative Cloud installer (/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app) crashes immediately on launch, so I can't install CC on a new iMac 5K running Yosemite. Launching the app to fetch the rest of the CC programs crashes, saying "Creative Cloud quit unexpectedly."
I have an old CS3 Photoshop install, a newish Lightroom install, and now I need to install Premiere from my work Adobe ID. I think this may be the crux of the problem. If the CC Cleaner app worked as advertised, I could wipe the old Photoshop install and just use the new CC Photoshop and everything would be cool, but the CC Cleaner doesn't work. It looks like it works, but the problem persists. In fact, Adobe support told me via twitter that Adobe's installer basically doesn't work on migrated Macs (new Macs where old data has been set up from backups). They called it an OS conflict, but I pointed out that everything else works, so it's pretty much Adobe's conflict.
It seems like a permissions issue, and Adobe thinks it's a permissions issue blocking the ACC applet, yet I've repaired HD permissions and did Disk Repair, run Adobe's CC Cleaner multiple times, attempted to install CC in another admin account on the machine, attempted to install CC from Root, and repeated all this after reinstalling OS X via rebooting with Cmd+R, always end with the same result: Creative Cloud quit unexpectedly.
They also suggested I install on a clean disk, one that hasn't been migrated. To do that, I supposed I have to bring it back to Apple, since I have neither a Yosemite install disc, nor a drive to put one in.
I found an article called "CC applications close immediately after launch" but this tip doesn't work because Creative Cloud applet is the app I can't launch.
https://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html
They sound like they're trying to help, but the responses sound like utter BS, and, like the support website, i'm going around in circles. I'm sure I'm not the only person who's had this problem, right? RIGHT?? I'm sure the answer is buried here someplace...
Thanks in advance!

There doesn't seem to be an uninstaller for CS3, and I've tried the CC Cleaner tool several times. It doesn't work and it is not correctly documented anywhere. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" as one of the Adobe pages states. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" so I can't find any success or error states of the tool.
There is a log file at "/Users/[me]/Library/Logs/ACC.log." Would there be anything in there that could shine light on install issues vs. uninstall issues?
Regardless, running Cleaner and then attempting to install ACC repeatedly leads to the error "Creative Cloud quit unexpectedly" upon launching it or rebooting (which launches it automatically). I've been trying various things for weeks to no avail yet.

Creative cloud on multiple computers, 1 user, teacher price

If I purchase creative cloud as a high school teacher discounted price, am I only able to install and use it on one computer? I have a laptop and a desktop that I would like to be able to use it on, and don't want to have to pay twice.

mattkennedy1 wrote:
If I purchase creative cloud as a high school teacher discounted price, am I only able to install and use it on one computer?
No. You can install it on a maximum of two computers at the same time.
Have you read something online which suggests something different?

Confused by multiple versions of Creative Cloud apps

I now have Photoshop CC, Photoshop CC (2014), Muse CC, and Muse CC 2014 installed on my machine and listed in my creative cloud applet. The Creative Cloud applet says they are all up to date. I am presuming that the versions with (2014) appended to the names are the latest versions. So can I safely remove Photoshop CC and Muse CC without any issues? Also I am curious why when the updated apps became available the Creative Cloud applet did not upgrade over the old ones instead left me with two versions.

See if this FAQ helps
2014 release of Photoshop CC: FAQ

Serial Number Required - Creative Cloud Subscription is Active!

I am getting very frustrated! I just paid for a Creative Cloud subscription three days ago. I have the Adobe Application Manager on my computer and it is working smoothly for several programs. However, when I try to use Photoshop, it requires me to license the product. I sign in with my Creative Cloud subscriber email, and it asks for a serial number (which, of course, I don't have).
I've seen lots of people posting about this problem, but no solution. Is Adobe addressing this? Photoshop was one of the main reasons that I got this subscription! I don't want to waste my money on a program I cannot use.
Any help is greatly appreciated!

Lets try two more steps to fix the problem.
First run the Adobe Cleaner Tool.
You can download it from here http://www.adobe.com/support/contact/cscleanertool.html.
In the drop-down in the top right select Creative Cloud and then highlight Creative Cloud Installer.
Now click on the Cleanup selected button.
Next install the Adobe Application Manager (AAM) for Mac.
You can get it from here http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774.
Launch AAM and sign in with your Adobe ID.
This is removing the Creative Cloud applet that AAM uses and then re-installing AAM. This does not affect the install of Photoshop and Illustrator.

Problems burning Blu-Ray DVD with Encore CS6 Creative Cloud version

I recently installed Premiere Pro CS6 from Creative Cloud on a high performance PC. Everything works fine but Encore Blu-Ray burn will not finallize... get error message after most of disc is burned. Have tried several burns without success. Same files burn okay with Cyberlink software. Seems to be a bug with CS6 Encore files.
Have tried with Cyberlink removed from machine.... same problem.
Any suggestions??

The error is: Blu-ray Error, "device error", Code "3", Note, "AS-StorageError = 97071
I imported one HD Blu-Ray MPG file encoded in Premiere Pro for Blu-Ray DVD about 4GB in size. It was set-up with simple "Play menu". It burns up to the point of finalization, then the above error message occurs.
I insstalled a second Blu-Ray burner (different brand) and attempted another burn but with same error message. Also tried different brand of discs.
I have a second computer that I had previously loaded the trial version of Permiere Pro CS6, then later opted to do complete install via Creative Cloud. CS6 Encore will burn a Blu-Ray disc on this system with the same file without any problem or error messages.
It seems to be a problem with the Creative Cloud installation on the first computer???

Need lightroom 4.4 asmac is 10.6.8 and not compatible with anything higher. Does this come with the creative cloud? Would really like a disc but that doesn't seem to happen anymore. Currently have cs4 and d7100 hence need 4.4 to open raw Any idea

need lightroom 4.4 asmac is 10.6.8 and not compatible with anything higher. Does this come with the creative cloud? Would really like a disc but that doesn't seem to happen anymore. Currently have cs4 and d7100 hence need 4.4 to open raw Any ideas? Is this now customer service or does adobe have a customer service team . Site not user friendly. Thanks

Graham Giles wrote:
Have you seen this type of problem before? I think it could be a serious issue for anyone in a similar position.
No; but then, I've not had occasion to use TDM. I've been using firerwire drives for over 10 years, both FW400 and FW800, with no issues except a bit of instability using a B&W G3 machine.
TDM should be safe. Using cautious, manual copying of files from the Target machine to the Host machine should not result in unexpected loss of files or damage to the Target drive's directories. It should behave exactly the same as if it were an external (to the Host) firewire drive.
• I don't suppose there is anything I can do to 'put back' lost items from a separate Time Machine drive which has an up to date backup on it.
There is probably a way to do that - seems to me that's one of the reasons for a Time Machine volume.
On the other hand, if the Time Machine volume is rigidly linked to the now-absent OS on the original drive, there may be no way to effectively access the files in the TM archive.
I know that using a cloned drive would work well in this instance.
I have no experience with Time Machine, so perhaps someone who has will chime in with suggestions.
With the machine in TDM with the other machine, have you tried running Disk Utility to see if you can effect repairs to the drive?

How do I transfer my Creative Cloud subscription to a desktop cpu? My laptop is too antiquated.

My laptop computer is too old to run Creative Cloud programs without Microsoft constantly closing it.
Actually, Illistrator seem to work okay so far, but Photoshop continually crashes after certian moves and sometimes even upon attempting to save after one simple move that I'm working on.
I've already paid for the subscription for a couple months (forgot to check requirements firt), but now can't find how to move it to another computer.
I had a stroke awhile back, and I'm not up to full speed yet, and on zero budget. But my boss at my part-time job has allowed me to use his older desktop computer (still far newer than mine) that was repurposed to run as a dedicated DVD duplicator in his video production studio.
I think I may need to perhaps discontinue CC on one machine first and download it onto the borrowed desktop cpu.
How do I transfer my subscription?
Thank you for any assistance you might be able to offer,
Tim

Thank you so much Mylenium,
Your explanation also helped me with the lingo to do a better search on
TV.adobe.com, where I was additionally able to WATCH a guy do exactly as
you succinctly stated.
Thank you so very much!!!
Timo

EEM applet that triggers on high CPU utilization

Hi Folks,
I am trying to create an eem applet which triggers on high cpu utilization (detected by erm).   The applet should then tftp the output from "show proc cpu sorted" to a tftp server.
I am trying to configure this on a 1841 running 124-24.T3 code
This is my config:
resource policy
policy HighGlobalCPU global
   system
    cpu total
     critical rising 5 falling 2 interval 10
    cpu process
     critical rising 5 falling 2 interval 10
! I'm not sure whether it is correct to monitor 'cpu total' or 'cpu process'.   The rising thresholds are deliberately low to maker testing easier
event manager applet ReportHighCPU
event resource policy "HighGlobalCPU"
action 1.0 cli command "show process cpu sorted 5sec | redirect tftp://192.168.1.1/highCPU$_resource_time_sent.txt"
action 2.0 syslog priority debugging msg "high cpu event detected, output tftp sent"
The problem is that I can't seem to trigger the applet.    I have generated enough traffic to push the cpu utilization to over 30% (according to 'show proc cpu'), but the applet does not appear to trigger (no syslog messages appear, and my syslog server does not receive anything).
If anyone can tell me what I've done wrong here I would be very grateful!
Thanks,
Darragh

I am just replying off the top of my head but I believe you
need to also add to your conf the line
user global HighGlobalCPU

Creative Cloud background service constantly uses high-performance graphics card on MacBook Pro

On my MacBook Pro mid-2010, I recently noticed that the high-performance graphics card for some reason was constantly on. In MacBooks as of 2009, there are two graphics cards that can be used, one integrated, one PCIe. The integrated one is less powerful, but is used to preserve battery. The other one is enabled when there is a high demand for graphics power.
I saw that when the Creative Cloud service (with this I mean the general software package that tracks for updates and syncs fonts and files) was loaded into the system, the MacBook automatically starts using this high-performance graphics card, even without any other software running, just freshly from boot. This, of course, drains battery and I don't think that much power is needed to run a background service. The only way to stop the high-performance graphics card from kicking in, is by terminating the complete Creative Cloud service, which is of course not very useful when you use the sync feature a lot.
Is there a solution for this problem, or can you release an update of the software that addressess this issue?
If I need to provide you with logs or other relevant information, please let me know.
Thanks in advance, it's kind of annoying as it is now.
Ruben Delil

Same here. Macbook Retina 15", purchased earlier this year.
Nice (and free) utility to monitor GPU-usage is:
gfxCardStatus from http://gfx.io/
Helped me to notice that it's better to quit Photoshop if not using it because it still uses the nVidia GPU if Photoshop is not even the active application (eg. running in the background).
But still, sometimes after closing Photoshop, gfxCardStatus says that nVidia GPU is in use for process 'Creative Cloud'.
I'm mostly running on battery and nVidia GPU consumes much, much more battery than the integrated, Intel HD Graphics 4000 so this is a big issue for me.

Creative Cloud Applet crazy high CPU

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