Creative Cloud Desktop serious program failure

Hello there,
I wanted to download a test version of Photoshop - for this I need the program Creative Cloud Desktop, right? Downloaded the setup, installed it. Fine until now.
When the program opens nothing is displayed. Of course I have attached a screenshot below. I cannot login or something, I open this, and rightaway a blank screen appears. Please help me, I have already reinstalled it plenty of times, ran it as Admin... Thank you in Advance!

Hi TobyAustria,
Please quit the Creative Cloud desktop application by clicking the settings options and select Quit. Then please follow the following steps:
They first had me go to C:\Users\[UserName]\AppData\Local\Adobe and rename the folders "AAMUpdater" and "OOBE",
Then go to C:\Program Files (x86)\Common Files\Adobe and rename "OOBE" folder.
Then relaunch Creative Cloud desktop application. Let me know if it works or not.
Thanks,
Ratandeep Arora

Similar Messages

Why does Creative Cloud Desktop App invite me to Install a program that I already own?

I am a recent subscriber to the Creative Cloud Photographers Program, which includes three programs: Photoshop, Bridge, and Lightroom. When I launch the CC Desktop app, the "Installed Apps" section lists three programs: Photoshop CC, Photoshop CC (2014), and Bridge. Lightroom appears under "Find New Apps" with a button that says "Install." But Lightroom is already installed! Why doesn't the CC desktop app list Lightroom under "Installed Apps" and why doesn't the button say "update?" I am hesitant to press "Install" unless I am assured that it is safe to do so.
Details: Windows 7 64-bit Home Premium
Creative Cloud Desktop app Version 1.7.1.418
Lightroom is 5.5

@John T Smith
Thanks for your reply, but unfortunately the URL you gave is a non-functional web page. The chat button on Adobe's Contact Customer Care page is also non-functional. I get the feeling Adobe doesn't want to chat, or maybe they went home for the weekend, so I came to the forum.

Register Applications photoshop CC Lightroom 300 baht per month Creative Cloud desktop install and load the program into Lightroom down normally open normally, but the work load photoshop program installed. Open access Like we use it to fill a 30-day tr

Register Applications photoshop CC Lightroom 300 baht per month Creative Cloud desktop install and load the program into Lightroom down normally open normally, but the work load photoshop program installed. Open access Like we use it to fill a 30-day trial version, serial no.

1) WHAT if I juse JUST ONE Adobe program pretty often?
They have a single use subscription for $20/mo. Similar to upgrading extended version every 1.5 years.
2) WHAT if I created projects like 2 months ago and I didn't use Photoshop for a full month. Who assures us that with the CC series the projects are opened with the old CS ones?Or don't use it every day?
Same problem if you own it. If upgrade price is $400 every 1.5 year that is same as $16/month. You can choose not to update and version will be same as when you last used it.
3) WHAT if I don't use Adobe 24/7? and 5) Making an day-based subscription?? Same problem if you own it. If upgrade price is $400 every 1.5 year that is same as $16/month.
4) Adobe, do you think to be the only one making these softwares?
Competition is always a factor in market.
6) After all this mess, you discriminate Europeans, too?
Taxes charged by Governments and municipalities are not controlled by Adobe.

What shall we do? creative cloud desktop is seriously broken after update

Following the recent update, creative cloud desktop has become virtually unusable (Mac OSX10.8.4). Endless beachball for Home, Fonts and Files. Reading the Forums, it seems this problem is common and long-standing.
In addition, the recent Dreamweaver update has made Dreamweaver virtually unusable. Also not an uncommon problem, apparently.
The Forums offer a wide range of deep system fixes and workarounds. Frankly Adobe, I'm not interested in spending hours tinkering with your legacy utilities, and managers of this and that. I just want the software that I'm paying for to work as advertised.
I'm a big fan of Adobe products, and I signed up at the beginning of CC. But the current iteration is such a disaster that all users experiencing problems need to put maximum pressure on Adobe to sort things out.
As to Adobe's committment and effectiveness, it's now 36 hours and counting since chat support indicated a 24-96 hour window for a Dreamweaver fix.
Anyone else?

Thank you Romsinha, but that makes no difference whatsoever. CC desktop remains in the same state: Apps and Behance panels are the only ones without spinning beachball. I tried the same fix for the unresponsive Dreamweaver 13.1.something update and that too made no difference.
I appreciate your quick response and I hope it's indicative of Adobe's commitment to sort this out. Otherwise I fear a big rebellion amongst users. I'll be posting criticism in social media within days if this isn't sorted.
Having said that, good luck to you all for resolving these problems. I've used Adobe products from the beginning and it's a great shame to see the company falling down so badly with a product that they've made such a big noise about.
I repeat for the record what I said in the first post: I really really do not want to be spending hours tinkering with my OS and Adobe's legacy (or not?) files. If I do that troubleshooting I'm doing Adobe's work and not getting paid for it.

Creative Cloud Desktop refuses to work properly...

OK, so I decided to try this CC thing. Ordered the subscription; went to the website to try and download an app.... It instead changed my app download to CC Destop install.pp installs, and bounces up a sign-in window on completion. I sign in.... Bang, it crashes...
On chat for a really long time with support... moving folders to desktop, renaming files, renaming folders, killing processes in Task Manager, using the Creative Cleaner.... yadda, yadda.
No work... On reinstall, same failure, same message... although I did make it to the License Screen this time after signing in before it crashed with the "Windows... problem... Close Program" error.
Chat support guy says he thinks I should create a NEW Windows user and reinstall.... gives me a case number and bails offline out of the chat sess
So... OK... I guess I have to do this by myself? So...
I do as he says... create new user, reinstall... SAME results... EXACTLY....
So... I get pissed and serious. I scrub the computer of any/every reference of ANY Adobe product whatsoever using the Creative Cleaner and various other IT Tools I own (I do this for a living folks).
NOW.... I have a scrubbed clean disk, registry, et al... no reference of Adobe whatsoever to be found. I install the Creative Cloud Desktop...
When it pops up, I try to fool it by NOT signing in immediately.... I cold reboot the computer to make SURE the install is complete, et al.
On reboot, I open CC (it's already open in the Task Bar at lower right). I sign in... yea, no crash. I agree to the license... Awesome, no crash.
I ACTUALLY see the screen where I can tell it that I want to download an app.... for a second...
CRASH!!! SAME crash messages...
I would LIKE to get this resolved...
Please help!

OK... so I just spent an hour+ on chat with Mohammed, and we made some progress.
Good news is that we got the CC Desktop App working and I am downloading Acrobat XI.
Bad news is that to get it to work, I have to uninstall my Intel HD Graphics 4600 display controller AND delete the drivers at the same time, which does at least 3 things:
Makes the Intel COntroller revert to using VGA plain Jane driver...
It makes it impossible for me to access my AMD Radeon 8790M graphics controller for app switching to high performance graphics.
It also apparently disables my High Definition Audio Device.... <apparently, the Intel Graphics and the High Def Audio are tied together somehow>
Now... here is some background. WITH the Intel driver package installed for the HD 4600, CC Desktop fails and the Event Viewer shows the following error information:
It appears that CC Desktop wants to use C:\Windows\system32\igdumdim32.dll, but the problem is that this .DLL file does not exist at this location, and it is NOT bound to the Intel Display Controller.
System 32 has the 64-bit version of that DLL, "igdumdim64.dll". The called DLL does exist in the SysWOW64 directory.
I am not smart enough to know how all this works exactly, but it is obvious that this is a "don't play well together" between the CC Desktop application and the Intel driver package.
None of my other x86 applications are having ANY issue with the display drivers... only CC Desktop.
It is NOT acceptable to have to use the basic VGA driver to make this work, and sacrifice the use of my Radeon and grap[hics performance on all of my other apps just to use this Creative Cloud subscription.
IF this can't be fixed promptly, I will have to cancel my subscription....

Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

I have been trying for 2 days now to get this resolved.
Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
I restarted my machine, and tried again. Same issue.
I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
I ran out of time and had to stop after being on with them for over an hour.
Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
Thank you for your time and assistance.

Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html. Error 213 indicates there was problem locating the update or an incorrect URL. The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

Creative Cloud Desktop fails to install

I've been trying to install the Creative Cloud Desktop in Windows 7, but I keep getting the failure message. I've tried the instructions here: http://www.ana-todor.ro/simple-fix-for-creative-cloud-desktop-failed-to-install-error/15/0 8/2013/, but it's still not working.
Anybody have any ideas?

Hi DCWilson451,
Could you please follow these steps and let us know if it helps you.
Please download and run Creative Cloud Cleaner Tool
http://www.adobe.com/support/contact/cscleanertool.html
Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
Once done please rename OOBE Folder from these locations
Windows :
C:\Program Files (x86)\Common Files\Adobe
C:\Users\(UserName)\AppData\Local\Adobe
After this please reboot your machine and download Creative Cloud desktop again from the following location
Go to creative.adobe.com -> Download Center -> Download Creative Cloud

Remove Creative Cloud Desktop Application

What's up Group!
Can someone please tell us how we might go about removing the Creative Cloud Desktop Application?
It simply does not work.Tells us everything is up to date when its not.
We get better results using the Help > Updates menu in each program. The old Adobe Application Manager (7.0.0427) works like a charm!
We didn't even know there was an Indesign 8.0.2 update and a 9.1 update until we accidentally used the menu option.
Please help!

The CC Desktop Application is for some purposes and installation actually still in tandem with the old AAM ! Some stuff seems not to have been ironed out, yet. But I have the impression it's getting better by the week. Nevertheless, in quite a few situation where the status of some applications seems to have gone cuckoo, it might be wise to 'kick' some serious installation settings into the trash.
Read the section about removing (or renaming, if you want to retain a backup copy) the "OOBE" folder and files within. These files keep track of all installations and their whereabouts on your system. They will be recreated upon 'freshly' logging in again. Oh wait, before you rush off to do this trick: quit all Adobe applications, log-out your CC account, and then go and give it a try: http://forums.adobe.com/thread/1002729
Most Adobe Helpdesk staff would kindly tell you to first completely de-install all Adobe applications, run the Adobe Cleaner tool, and then continue to that OOBE step. But I've heard of numerous sitautions being resolved with just ditching that OOBE culprit. But don't hold me responsible for any bigger mishap...

CC apps only have try button in Creative Cloud desktop app

I received a free 1 year membership because i attended the Adobe Max Conference. I activated the membership in May 2013 and when I go to my profile at adobe.com it says the creative cloud membership is active until May 2014.
I updated my Creative Cloud desktop app yesterday to download the CC apps and did not have any problems or get any errors. All my CS6 programs are listed in the app along with the CC programs but the CC programs have a try button, not install button. Do I need to re-enter my creative cloud activation code again somewhere else so the programs I download are not trial versions.
I'm using OS10.8.4

Jodi I am showing 4 successful activation requests from yesterday. If you are continuing to experience difficulties then I would recommend contacting our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Adobe Creative Cloud Desktop Panel Issues

First, let me say that I've been an Adobe user for more than 18 years.
A while back (about two weeks ago) I went as usual to launch the little Adobe Creative Cloud desktop panel that shows what's installed, updated, available apps and available updates. Instead of it launching as normally, I was told that I had to LOG IN. I'm pretty sure I did just that with my Adobe user name and pwd, but suddenly found myself no longer within the little app management panel, but instead on a screen that told me I could drag and drop files into the cloud there. I did not want to drag and drop any files at all! What I wanted was to use my CC desktop apps management panel so I could INSTALL Dreamweaver CC using the CC desktop apps management panel.
So I dismissed (exited out of) that "drag your files to here" screen. And now every time I launch the desktop panel, it asks me to log in, and every time I try, it comes back with "You've been signed out / Please sign in to continue."
I have been around that loop of changing the password several times over now, with no change to the behavior of the CC desktop apps management panel. I simply CANNOT log in there any more ... What's perplexing is that I never HAD to log in to it before, either! I had been using it for MONTHS since I first installed Adobe CC, and it showed me my apps list and available updates and all that just fine for quite a while, but now it has its head stuck in a corner.
Now when I launch it, I cannot get the panel to display my apps list as it should, but instead it keeps asking me to log in. I have "changed the password" multiple times now.
Thing is, I can log in with that same user id and pwd to my CC account online through the Adobe web site, but the little desktop apps management panel is no longer usable.
Can/should I uninstall and reinstall the apps management panel? Can I do that with the management panel ALONE and NOT cause problems with the CC programs that I DO have installed already (such as Illustrator CC, InDesign CC, and Photoshop CC?)
And why does Adobe support keep closing my case at the same time that I'm pleading with them to HELP me resolve this problem?
Should I simply uninstall the desktop apps management panel and forget about trying to use that and instead control all my CC apps directly from my account via the Adobe website instead? CAN I do this?
Two weeks now and still not resolved.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Cannot update Creative Cloud desktop Error Code: 204

I have tried for 5 days to update my Creative Cloud desktop manager, but it only gets 2% into update and fails each time. Message says There seems to be a problem with the file download. For troubleshooting tips, please visit our customer support page.(Error code: 204) Get help
The "Get Help" leads me to adobe forums with other people having this problem with no solutions other than 'Chat with an expert' which I've been trying to find on this site. I don't need tutorials, I've quit the CC desktop app several times, restarted the computer several times, the Preferences option under CC desktop is greyed out and can't access.
I can't update any other adobe product until this nuisance of a CC Desktop can get updated.
Any ideas? Untinstall and reinstall? If I uninstall the CC desktop will it magically break some mystical link with all my other CC 2014 programs?
Thanks in advance.

Thanks for the link, Jeff. Even though error code 204 wasn't listed, everything around points to the download being corrupted/stalled/stopped. Was talking with an IT guy here and are exploring our firewall settings and securities. From your link I found the document "Creative Cloud for enterprise - Network Endpoints file" and have forwarded it to our IT dept to review.

Creative Cloud desktop app totally empty - not even Preferences...?

I have from before Production Premium CS6 and Lightroom 4 installed on my computer (Windows 7 64-bit, 16GB RAM).
I joined then CC Photography Package and after login to my account I went to the DL section to download one of the programs and install it. The Creative cloud desktop app is installed, but it is empty. Not only is there neither a Photoshop CC nor a Lightroom 5 there, there's no menu and if I try to determine the app version as in http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html - there's not even a Preferences to select...
I get no error message, and going to the Download center and trying to download Photosgop or Lightroom just gets me a blink of "waiting for creative.adobe.com..." and then focus is changed to the empty Creative Cloud desktop app.
Checking my account I can see that both my product licences for CS6/LR4 are there, as is my CC Photography package.
I can add that I have restarted the system, reinstalled the Creative Cloud app and tried other things I can think of. But I still only get an empty Creative Cloud app, without a possibility to login to my Adobe account.

Here's from the PDApp.log:
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | OPM | | | 19248 | Successfully opened opm session, db location:C:\Users\Tommy\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | IMSLibHelper | | | 19248 | OPMWrapper allocation succeeded
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | This product version is for GM
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Created IMSLib instance with LEID:GM and endpoint:https://ims-prod06.adobelogin.com
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | OPM | | | 19248 | No Record found for the input fields in opm_getValueForKey
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 19248 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLibHelper | | | 19248 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Performing registeration of client to group
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing IMS_registerClientToGroup..
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | Performing opm_getRecords...
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | returning size of value as:12 in opm_getValueForKey
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Registered Client to group successfully!
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Performing fetch default user for clientID...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing fetchDefaultUserInfoForClientId...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | OPM | | | 19248 | No Record found for the input fields in opm_getValueForKey
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 19248 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:ACCC_CS7
12/29/13 19:03:21:516 | [WARN] | | ASU | OPM | IMSLibHelper | | | 19248 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Failed to get default user for clientId in fetchDefaultUserInfoForClientId...
12/29/13 19:03:21:516 | [WARN] | | ASU | OPM | P7Native | | | 19248 | failed in IMSLib's fetchDefaultUserInfoForClientId function, in getDefaultUserForClientId
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing releaseData...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Unable to find default user for client_id: ACCC_CS7

Adobe Creative Cloud Desktop is showing a blank screen at every launch (have tried multiple CleanerTool and OOBE-related methods)

**Background:** My computer, installed with Windows 7 is 2 weeks old. Yesterday I installed Creative Cloud Desktop, Premiere Pro and After Effects on my computer and everything went *absolutely* smoothly, not a bump. I did about ten hours work using these programs. Later that night, when I was about to go to sleep I went to my room and pressed the power button on my PC thinking I had left it on (just my memory, it had no lights on or anything) but it started turning itself on. Being tired, I immediately pressed the button again (I'm fairly sure the interval wasn't long enough for it to start updating).
This morning, I turn it on and Startup Repair appears, which recommends that I System Restore. So I do. It starts up fine this time, but said programs are gone and briefly I freak out about having lost all my work but the kind people in the reddit techsupport IRC chat here reminded stupid me of what I had forgotten, files stay in a System Restore.
**Problem:** So, I go to reinstall Adobe Creative Cloud Desktop. First of all, it fails to initialises (I had to go into Safe Mode to find out exactly what the problem was) but I used the Cleaner Tool and it completed the install eventually. But, when I start up the program, it briefly shows the loading symbol before going to a *completely* white screen, nothing on it at all. I have since used the Cleaner Tool again after the program being quite adamant about not being uninstalled, restarted and reinstalled and still, same problem. Then I searched through https://forums.adobe.com/message/5553596#5553596 and performed every solution in there, including changing the name of the opm file, changing the name of the OOBE folder and deleting the OOBE folder (all while the Creative Cloud app is not running including all processes killed). I uninstalled using the Cleaner Tool and reinstalled in-between all of these attempted solutions.
This has basically eaten up my workday so far.

I took another look at the creative cloud cleaner instructions and realized I wasnt running it correctly. I read the instructions too quickly. I got it up and running. I had forgotten to run as administrator.

My Creative Cloud Desktop App says that apps are installed that aren't.

Important thing to note: I system restored yesterday, which removed the programs that I had installed the day before.
After my earlier discussion received no answer, I searched for more solutions and found one from only two weeks ago that now suggested that the OOBE folder I was renaming was not the correct one. I should go into Program Files/Common Files/Adobe and rename the OOBE folder there to OOBE_old. While I'm searching for this I'm on the phone with a customer service representative I annoyingly cannot remember the name of who is asking for remote control of my computer, which I am loathe to give him, obviously. So I tell him that I'm in the process of executing this solution which he says is fine. So, I execute the solution and finally, the Creative Cloud Desktop App does not launch with a blank screen! It actually asks for my username and password! I enter it and get to the normal page where it has the list of installed apps etc. Except, there is no trace of those installed apps on my computer, indeed, the Creative Cloud Files folder is empty. They are not in my list of installed programs. Because, of course, they were removed yesterday by the System Restore. But, it now does not give me the option to reinstall it. I tell the customer service representative this. Then, the customer service representative hangs up on me. Hangs up on me.
I still don't have a solution, and the man who could have given me one clearly did not deign to do so. Is he representative of your customer service?
I more care about this problem, to be perfectly honest.

For the benefit of anyone who experiences the same problems as me, this is what I did to solve it:
I executed the Adobe CleanerTool to wipe Creative Cloud. Then I executed it again to wipe all evidence of Creative Cloud apps. Now! It works! No thanks to the customer service.

When reverting to purchased Adobe Acrobat XI Pro point product, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), how do I eliminate request to renew my subscription?

Creative Cloud just wasn't working for me, so after several years of frustration with being abroad and not online when the program decided to require online verification, I'm ditching Creative Cloud and reverting to the purchased Adobe Acrobat XI Pro point product. However, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), it still wants to go online and check my CC subscription, disallowing use of the newly installed point product version from a several year-old ESD file (and the more recent AcrobatUpd11010.dmg file).
Anyone have an idea of how to eliminate request to renew my subscription?
If, as a journalist, I've have these issues over the past two years, including this final insult when I'm trying to get away from CC, it can't be a one-off problem. So I'd like to hear details about others who've had a similar issue with reverting from CC back to a point product or to CS.
Thanks,
Tim

Hi Tim ,
Please refer to the following link to cancel your subscription of Creative Cloud .
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
You can get in touch with Adobe Chat Support if that does not help and to get your queries resolved.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

Creative Cloud Desktop serious program failure

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