Creative ZEN connection issues
2 problems...
First, running Windows 7 Pro 64 bit. Trying to do the firmware update, but the updater is showing that the device is not attached even though it is showing as attached and I can access it without a problem. It is on a known good working usb port as ) I just had my external hard dri've running on it just fine, 2) I can see the device showing as a portable device when I pull up the Computer screen.
Second problem... My wife hates the Creative Centrale software and wants to go back to the old software that came with the device. I'm running a VMWare dri've image of XP SP3 and the system cannot get a driver loaded for the Zen. I downloaded the driver from inside the vm client, but it can't install because it's saying that the device is not connected. I know that it IS connected because Device Manager shows that it's connected but does not have a driver attached.
Please help me maintain the domestic bliss and get this situation resolved!
What o/s are you using XP or Vista, but first look in the update section for a new firmware update, and read the instructions on how to update. This solved all my problems and made the player much better!
Similar Messages
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Creative Zen Radio Issue?Hey,
I've had this creative zen player for some time now whilst im overall happy with my product, sadly there is all of a sudden a issue with it.
When i listen to the radio then lock it to just enjoy it - if i then unlock it, some times the screen locks up and stays black.
Whilst a reset solves this it doesn't stop it happening again.
But (this is a big but)...
The volume which i have on safely low - goes to compelte maximum with sound safety option off. It almost defeaned me when it occured and had ringing in my ears. I have booked an appointment with doctors as the ringing yes not really gone since.
Additionally im pretty sure my headphones are screwed as they were totally distorted when this occured which has probably ruined the quality of the speakers which were only a few months old.
So is this well known ? Cos im surprised no one has sued for loss of hearing if others have had this issue. I've yet to have my medical results on it - but would mostly prefer to have my mp3 fixed or replaced cos i cannot risk using it and having it do it again and make my hearing become damaged.
Thanks for reading.Does the radio stop working right after lock? I locked the player right after choosing a radio station and the player continues to play. You might want to contact our Customer Support to see if they can help you further.
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Hello!And thanks to everyone who'll answer to me...
I've bought my creative zen since a month and i'm experiencing a strange "mechanical" behaviour... Although it never has fallen or has taken any "hit", when i shake it in my hand i notice that something,inside, moves!it looks like it's an object located behind the display...However, it seems not to worse the functionality of the player but....what's this?
Sorry for my englishWell I received my reply from creative and I must say it feels like the typical reply.
Thank you for contacting us at Creative Technical Support.
If I understood your email correctly, you are having some issues with
your Zen 6Gb. The screen is cracked and I'm really sorry for what
happened.
With regards to your enquiry,a cracked LCD typically due to physical
damage and isn't covered by our warranty. Although the ZEN is a very
durable product, if not protected properly, the LCD can be broken if
enough pressure is applied.
What I would suggest is try visiting our Savings Center for interesting
great deals to replace your product. Get big savings at a limited time
offer on our various range of Refurbished, On Sale and On Clearance
products at http://us.creative.com/shop/shopcategory.asp?category=84&.
Alternati'vely, you can check out our newest products at http://us.creative.com/products/.
Grab one today and continue to enjoy your Creative experience!
You can also schedule your product for repair or replacement.
Please note that your product will be checked and our RMA department
would be the one deciding if your player will be considered out of
warranty due to physical damage or not. Out of warranty products do
requires an out of warranty fee which would cost as much as a brand new
player.
All applicable fees will be assessed at the time that your RMA is
processed in an effort to expedite the repair or replacement of your
product.
Hope this hel
ps.
Again,? I do apologize for what happened and thank you
for contacting us back at Creative Labs.
So looks like they referred me to the saving center -
I have the Creative Zen MP3 player (version .00.02) an i downloaded the driver from the support section but windows media player and creative media source don't recognize it. It comes up under My Computer but i can't do anything because it is very slow (can't click on songs can't delete or add) anyone know a fix?
Thanks.Message Edited by jargs on 09-7-20070:06 AMWhat o/s are you using XP or Vista, but first look in the update section for a new firmware update, and read the instructions on how to update. This solved all my problems and made the player much better!
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Creative ZEN connecting to PC prob
so.. i bought my ZEn about 5 months ago, till now everything worked just fine, till last week the clock started to make some jokes and also right know i connect my ZEN to PC but no programme can recognise it! it says that the player is not connected, but it is...
tried everything - uninstalling all the programms and installing them again, but doesn't worked..
tried t clean up and then reboot the player but nothing changed...
maybe somebody have some suggestions, cause i start to freak out, because i can't li've without a player.!!marknrg wrote:
I have exactly the same problem. Have read through all the posts etc for this and still cant find a solution. My pc doesnt recognise that my zen xtra is connected despite it being connected. The pc is running on vista and yes i know its a windows media player problem - but as yet i am unable to uninstall it. I have been going thru creative tech support who have been no help, basically saying i need to upgrade the firmware on an xp computer. Thats all well and good if i had one or knew someone that had one. So i am currently the holder of a $300+ brick, nice one creative. Surely creative must be liable for this issue?
you can't remove/rollback wmp from a vista computer & do not attempt to do so -
Creative Zen Xtra - Issues with file transfers
Hi, I've had my Zen Xtra for about 4 or 5 months now. It's been fine up until recently. When I start Nomad Explorer, it would only allow me to transfer maybe 3 or 4 albums before producing an error message along the lines of "This operation cannot continue due to an unknown error". Gradually, the number of albums would decrease until, last night it wouldn't even let me transfer a single file.
So I restarted my computer which normally helps, but when I plugged in the player this time nothing happened. The screen on the player lit up but instead of displaying the little icon that shows it's plugged in, nothing happened. In Nomad Explorer it merely shows "Not Connected" and in Media Source it doesn't even show up.
I deleted and reinstalled all of the drivers, software and that hasn't helped. Has anyone else had a similar experience? Thanks for any help, Matt.Have you tried a disk cleanup? See the FAQ Part post.
These file transfer issues are indicati've of USB problems, but there's a link in the FAQ Part post with lots of information about troubleshooting connection problems. -
Hi all,
I am able to install the Windows Adobe Creative Cloud application fine on Windows 7 box but the application fails to establish a connection with Adobe server/-s.
We use a proxy with Websense as our network security solution. Proxy configuration script is set in Internet Options. We have not tried to whitelist anything as per http://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html as the errors suggest the application does not even connect to the proxy server/Websense at all.
Please see below snippet from that DLM.log file that contains the error messages - please have a look. Could anybody tell me what it means or advise how to resolve this please? I don't see the Adobe Creative Cloud tool to have any options where manual proxy settings can be setup to try that.
<snip>
11/05/14 08:50:48:184 | [INFO] | | | | | | | 5236 | **File download complete.**
11/05/14 08:50:52:145 | [INFO] | | | | | | | 3732 | **File download complete.**
11/05/14 08:51:05:327 | [INFO] | | | | | | | 1784 | **File download complete.**
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | The windows error code is - 12002
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | Failed to send the request to server to get the response - 12002
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | the download job (0) failed to execute. The job state is STOPPED_STATE
11/05/14 08:51:06:992 | [INFO] | | | | | | | 6844 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
11/05/14 08:51:11:514 | [INFO] | | | | | | | 6844 | incrementing the thread. now the active thread count is 2
11/05/14 08:51:12:519 | [INFO] | | | | | | | 6648 | **File download complete.**
11/05/14 08:51:16:541 | [INFO] | | | | | | | 6844 | decrementing the thread count. now the active thread count is 1
11/05/14 08:51:22:281 | [INFO] | | | | | | | 3452 | resetting intermitent error 9 from to 1 to 0
11/05/14 08:51:29:022 | [INFO] | | | | | | | 1836 | **File download complete.**
11/05/14 08:52:22:381 | [INFO] | | | | | | | 7220 | incrementing the thread. now the active thread count is 2
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | The windows error code is - 12002
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | Failed to send the request to server to get the response - 12002
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | the download job (5) failed to execute. The job state is STOPPED_STATE
11/05/14 08:52:27:383 | [INFO] | | | | | | | 7220 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
11/05/14 08:52:27:663 | [INFO] | | | | | | | 4908 | resetting intermitent error 9 from to 1 to 0
11/05/14 08:52:28:733 | [INFO] | | | | | | | 6064 | **File download complete.**
11/05/14 08:52:42:810 | [INFO] | | | | | | | 7220 | **File download complete.**
11/05/14 08:52:45:570 | [INFO] | | | | | | | 3788 | **File download complete.**
</snip>
There is also an INFO class message that talks about resetting an ‘error 9’ from 1 to 0.Hi all,
I am able to install the Windows Adobe Creative Cloud application fine on Windows 7 box but the application fails to establish a connection with Adobe server/-s.
We use a proxy with Websense as our network security solution. Proxy configuration script is set in Internet Options. We have not tried to whitelist anything as per http://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html as the errors suggest the application does not even connect to the proxy server/Websense at all.
Please see below snippet from that DLM.log file that contains the error messages - please have a look. Could anybody tell me what it means or advise how to resolve this please? I don't see the Adobe Creative Cloud tool to have any options where manual proxy settings can be setup to try that.
<snip>
11/05/14 08:50:48:184 | [INFO] | | | | | | | 5236 | **File download complete.**
11/05/14 08:50:52:145 | [INFO] | | | | | | | 3732 | **File download complete.**
11/05/14 08:51:05:327 | [INFO] | | | | | | | 1784 | **File download complete.**
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | The windows error code is - 12002
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | Failed to send the request to server to get the response - 12002
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | the download job (0) failed to execute. The job state is STOPPED_STATE
11/05/14 08:51:06:992 | [INFO] | | | | | | | 6844 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
11/05/14 08:51:11:514 | [INFO] | | | | | | | 6844 | incrementing the thread. now the active thread count is 2
11/05/14 08:51:12:519 | [INFO] | | | | | | | 6648 | **File download complete.**
11/05/14 08:51:16:541 | [INFO] | | | | | | | 6844 | decrementing the thread count. now the active thread count is 1
11/05/14 08:51:22:281 | [INFO] | | | | | | | 3452 | resetting intermitent error 9 from to 1 to 0
11/05/14 08:51:29:022 | [INFO] | | | | | | | 1836 | **File download complete.**
11/05/14 08:52:22:381 | [INFO] | | | | | | | 7220 | incrementing the thread. now the active thread count is 2
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | The windows error code is - 12002
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | Failed to send the request to server to get the response - 12002
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | the download job (5) failed to execute. The job state is STOPPED_STATE
11/05/14 08:52:27:383 | [INFO] | | | | | | | 7220 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
11/05/14 08:52:27:663 | [INFO] | | | | | | | 4908 | resetting intermitent error 9 from to 1 to 0
11/05/14 08:52:28:733 | [INFO] | | | | | | | 6064 | **File download complete.**
11/05/14 08:52:42:810 | [INFO] | | | | | | | 7220 | **File download complete.**
11/05/14 08:52:45:570 | [INFO] | | | | | | | 3788 | **File download complete.**
</snip>
There is also an INFO class message that talks about resetting an ‘error 9’ from 1 to 0. -
Creative Zen 32Gb issue with loading downloaded wma fi
Hi
can anyone help me?
I have the Zen 32Gb and love it. I hav transferred all my cds and digitised vinyl onto it and have never feltso in touch with my music collection!
But I'm having a problem when I try to transfer wma files I've downloaded from sites like Tesco.com. When I try to put them on the Zen using the Zen Media Explorer it comes up with "unknown error". If I try to drag and drop or copy files using the browse media interface I get a message telling me I need to install a security update. I'm running Windows Media Player 0 and it's telling me there are no updates to install.
Any ideas?
thanks for any help!
Donald
Message Edited by elgindeep on 07-3-2008 04:08 PMThe files might be DRM protected. To check just right click on the file and select Properties. It will tell you if they are protected or not. If so you won't be able to import them.
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Creative SBS580 Connection Issue
Hi,
I recently changed PC to a Dell Inspiron 620 and have a set of Creative SBS580 with the 3 seperat cables for the speakers.
The PC has integrated 5.1 sound system but only one output jack for the audio.
Is there anyway to hook up the surround sound system on this pc setup?
Thanks,
Alan.I tried what you suggested and it no longer stated that I needed an update, but it still showed that I had Illustrator loaded on my PC and it's definately not on the PC. So I decided I would try using the cscleantool to delete illustrator, ever though a thorough search didn't indicate that it was on the PC. After I did that, it now showed that illustrator could be downloaded, which I did and now have Illustrator on the PC. So it looks like problem is solved.
PS: the OPM.db file was not were you indicated, there is not a Library File on my PC, but I searched and found 2 copies of the file, one in AppData/local/adobe/OOBE and the other in Program Files (x86)/Common Files/Adobe/OOBE and moved them to a folder on the desktop, which after doing so, the program showed that it was there still, but didn't need an update. I didn't restore the OPM.db files. Everything seems to be working OK. Do I need to?
Thank you for your assistance. Phil -
Zen touch connection issues with Creative softw
I?ve updated my Zen touch to the play for sure drivers and since I?ve done this the creative software does not recognise when the ZT is connected (Nomad explorer). However windows media player and HMV digital do recognise the connection and allow me to sync songs to the payer. I?ve tried loading the ?Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players? update, but this doesn?t work as it won?t recognise my ZT as connected during the installation! I?m running WMP and IE7 on my computer and have already tried the registry change mentioned to solve connection issues but this doesn?t help either.
Any suggestions or anyone else having this issue?
ThanksSounds like an incompatibility with the card, which is surprising as NEC cards are usually no problem. There are various things to try as mentioned in the FAQ post (search on "connection problems") but I think you need to focus on making sure you have the latest drivers for the card, as well as the player itself.
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Getting Creative Zen player to connect through amarok [SOLVED]
Edited 12-27 to include new info
I'm trying to get myCreative Zen player to connect through amarok but am having some problems. After some looking around I figured out the libmtp in the extra repository doesn't support this player, but the newest versions do. I made a new package for libmtp-0.2.4 and installed it since there's been some tweaks that affect this player since 0.2.2 which is in testing. I also had to recompile amarok since one of libs changed a name with the new libmtp. The instructions from libmtp mentioned udev rules needed to be defined, which was done by copying a file from the source code into /etc/udev/rules.d. That file (minus the parts relating to other players, which is pretty much the same as here):
# UDEV-style hotplug map for libmtp
# Put this file in /etc/udev/rules.d
ACTION!="add", GOTO="libmtp_rules_end"
ATTR{dev}!="?*", GOTO="libmtp_rules_end"
SUBSYSTEM=="usb", GOTO="libmtp_usb_rules"
# The following thing will be deprecated when older kernels are phased out.
SUBSYSTEM=="usb_device", GOTO="libmtp_usb_device_rules"
GOTO="libmtp_rules_end"
LABEL="libmtp_usb_rules"
# Creative ZEN 8GB
ATTR{idVendor}=="041e", ATTR{idProduct}=="4157", SYMLINK+="libmtp-%k", MODE="666"
GOTO="libmtp_rules_end"
LABEL="libmtp_usb_device_rules"
# Creative ZEN 8GB
ATTRS{idVendor}=="041e", ATTRS{idProduct}=="4157", SYMLINK+="libmtp-%k", MODE="666"
GOTO="libmtp_rules_end"
LABEL="libmtp_rules_end"
When I plug the player to my usb port dmesg gives
usb 5-1: new high speed USB device using ehci_hcd and address 8
usb 5-1: configuration #1 chosen from 1 choice
As my normal user amarok doesn't seem to recognize anything, and mtp-detect gives:
libmtp version: 0.2.4
Attempting to connect device(s)
usb_claim_interface(): Operation not permitted
LIBMTP PANIC: Unable to initialize device 1
LIBMTP PANIC: configure_usb_devices() error code: 7 on line 1561
Detect: There has been an error connecting. Exiting
As root mtp-detect gives me a bunch of output that seems like it's doing what it should, also while it's spitting this out the screen on the player changes to say it's docked, which wasn't happening as the normal user. This makes me think it's some permissions issue. I did find things from google telling me that sometimes the user needs to be added to a certain group to use libmtp, though it seemed somewhat distro dependent. My main user is in the following groups: dbus hal network audio optical storage scanner camera users thinkpad
However I don't think my problems are solely permission related, since even as root amarok won't recognize the player. I can use gnomad2 as root, which mostly works, though it crashes when I try and close gnomad after adding music and the player thinks it's still docked even after unplugging it. I had to use a pin to reset it just to turn it off. When I ran it from a console I got the following output at the end after the crash
PTP: Closing session
ERROR: Could not close session!
inep: usb_get_endpoint_status(): Protocol error
outep: usb_get_endpoint_status(): No such device
usb_clear_halt() on IN endpoint: No such device
usb_clear_halt() on OUT endpoint: No such device
usb_clear_halt() on INTERRUPT endpoint: No such device
The application 'gnomad2' lost its connection to the display :0.0;
most likely the X server was shut down or you killed/destroyed
the application.
Any suggestions for where to go from here?
Last edited by mcmillan (2008-01-11 05:38:14)I tried uploading onto my school website, but it doesn't seem accessable from there. However I just modified the version number from the regular Pkgbuild file from abs. What I have is:
# $Id: PKGBUILD,v 1.8 2007/05/20 19:11:05 travis Exp $
# Maintainer: damir <[email protected]>
#Contributor: Kevin Edmonds <[email protected]>
pkgname=libmtp
pkgver=0.2.4
pkgrel=1
pkgdesc="library implementation of the Media Transfer Protocol"
arch=("i686" "x86_64")
url="http://libmtp.sourceforge.net"
license=("LGPL")
depends=("libusb")
source=(http://easynews.dl.sourceforge.net/sourceforge/libmtp/$pkgname-$pkgver.tar.gz)
options=('!libtool')
#md5sums=('597b62d994d9491531b9e67190f6cfe7')
build() {
cd $startdir/src/$pkgname-$pkgver
./configure --prefix=/usr
make || return 1
make DESTDIR=$startdir/pkg install
If you still have trouble building it let me know some other way than that I can send you the package.
I've been meaning to post an update about my issues. I've figured out that when I connect the player it creates device nodes with the root group. Some have permissions set to 666, which seems to fit with the udev rules I posted. But some of them are only rw for owner and group, others only have read permissions. As a test I tried changing the permissions by hand to 666, and I can use gnomad as my regular user, though it's buggy and seems to crash randomly (not just when I transfer files like I originally thought). I haven't been able to test what amarok does, since for some reason it stopped working this weekend and I haven't had a chance to figure out what happened. It seems there some problem with the udev rules, but I don't know much about how that works to figure out what's going wrong. -
Serious Issues with Creative Zen Vision M 3
This all started when I was fast forwarding through a track and it freezes. So, I did reset and it's in recovery mode, whereas usually it will just restart again.So I tried turining it on and off and was still stuck in Recovery Mode. Tried plugging it into the computer, the computer doesn't recognize it. I did everything the website told me to, but my computer will not recognize that it is plugged into the usb. When I have it docked it will not let me do anything at all. I tried to clean it up and it stays in "scan disk" for hours,I tried to format it, knowing it would erase everything but hoping it would fix, and when I tried to format it, I got a message saying "harddisk problem", when I rebbot it simply reboots back to Recovery Mode and the other option I have is reload firmware, and it prompts me to start updating firmware, but my computer won't even recognize that it is plugged in , in the first place, so I am at a loss with what to do next. The best help Creative can give me is email support. As most of you probably have found out there is no technical support phone number, only for returns/exchanges. I am using Windows Vista if that makes a difference, which it probably does since nothing seems to work on Winows Vista, and when I look at My computer, it shows that the device is present, but yet I can't access it through any media source or when trying to install this firmware? garbage. Any help would be extremely appreciated. Thank you in advance. Sarah
That is just crazy, I am so sorry....Mine was bought just this past June, my boyfriend bought it for me because ipods seem to have really negati've reviews when it came to needing repairs and so on... It hasn't even been a year!! I pasted the st and second email below. I can't believe how frustrating this must be for you. I am still extremely annoyed though, it seems like the only option I have now is to send it in , and god knows how much it may cost to fix it. They really do have some customer service issues. They even elude that no matter if I am under warranty or not there is a possibility of "fees" ARGHHH!!!! Most recent email: Dear,Thank you for replying Creative Technical Support.From the description you provided, I can see that there is a "hard disk
error" in the screen of the ZEN Vision M and the troubleshooting steps
did not help. I apologize for the inconvenience caused. Please allow me
to help you.Based on the description of the issue that you have provided, it appears
that your product needs to be scheduled for a repair or replacement.
Please note that your product will be tested upon receipt and if no
malfunction is found in the product, it will be returned to you. Please
follow this link to have an RMA issued for your product:http://us.creative.com/onlinermaAll applicable fees will be assessed at the time that your RMA is
processed in an effort to expedite the repair or replacement of your
product.You might want to browse our online store for accessories for the Zen
Vision: M. These accessories will definitely enhance your experience,
and will allow you to get the most of your player. A leather case for
your Vision:M is a great product to protect it from scratches. http://us.creative.com/products/prod...=&product=4486If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service. Thank you.Best Regards,<name removed>
Technical Support
Creative Labs Americas Original Message Follows:
------------------------ I have done all of the things you have told me to do and still no
change. I cannot get out of recovery mode....and the computer doesnt
recognize no matter where it is plugged in. It is fully charged, and that
is the one thing it will do, is charge, otherwise, when it is docked it
wont let me scroll or select any options. Thank you in advance for any
help you can give me. Is there a number I can call?
On Jan 2, 2008 2:43 AM, Creative Americas Customer Support wrote: 1st email:
Thank you for contacting us at Creative Technical Support; we appreciate
the opportunity to assist you. I understand you are having issues with your ZEN Vision:M could not be
recognized by your computer and could not get out of the recovery mode.
You had also tried formatting and updating the firmware but failed to doso. I'm sorry for the complications you are having with your player.
Also, I would like to apologize for any inconvenience this issue(s)
is/are causing you. Let me see what I can do to assist you.Prior to sending this email, our website asked you for some simple and
easy troubleshooting ste
ps.
The steps that I'll be suggesting might be
the same as what were asked previously, but these will be essential for
us to resolve your query.With regard to your issue , please try the following troubleshooting
steps which may help resolve the issue.. Check all connections to make sure that your player is securely
connected to the PC. If you have already verified your connections, you
might try using a different USB port preferably one located in the back
or a different USB Port.2. Try to access the Recovery Mode on your player and run a disk clean
up you may also try the format option. For more information on how to
access the recovery mode please visit our Knowledge Base article,Recovery Mode: What to Do and How to Access
http://us.creative.com/support/kb/ar...p?l=3&sid=47943. If you have tried all the steps above and your Zen, is still not
being recognized by the system, please refer to our Knowledge Base
articles:MP3 player not detected
http://us.creative.com/support/kb/ar...p?l=3&sid=4275USB - General Information and Essential Troubleshooting
http://us.creative.com/support/kb/ar...p?l=3&sid=2490If the player is now recognized in the Device Manager but not in the
applications including Windows Media Player, please refer to the
article.MTP players not recognized
http://us.creative.com/support/kb/ar...p?l=3&sid=00534. If you have tried all of the steps above, then you will want to go to
our extensi've Knowledge Base for further troubleshooting ste
ps.
Here is
the link: http://us.creative.com/support/kbIf you are still experiencing the issue, please respond to this thread
on the outcome of each of the troubleshooting steps suggested and on
your information on the following:. Does the player works fine by itself (boots up and plays music
normally)? If no, do you see any error messages on the player's screen?
2. Does the player works on another Windows XP (with at least Service
Pack ) computer?I apologize for the issues you are having on your player. In the
meantime, you may like to take a look at our Zen Aurvana In-Ear
earphones that is acoustically and ergonomically designed for a superiorlistening experienceThe Creative Zen Aurvana In-Ear Earphones are premium earphones that
significantly reduce up to 90% of ambient noise. Ergonomically designed,
the Zen Aurvana In-Ear Earphones completely transforms your listening
experience. Powered by efficient Balanced Armature drivers, the
earphones are acoustically tuned for exceptional audio performance.For more information regarding this great accessory for your player,
kindly check it out on our website at:
http://us.creative.com/products/prod...7&product=4702
I hope I have helped address and resolved your concerns. If in any case,
other complications occur, please do send us a reply with any previous
correspondence so we can look onto other solutions that can help solve
this case. Thank you again for contacting Creative Technical Support.Best Regards,<name removed>
Technical Support
Creative Labs AmericasOriginal Message Follows:
------------------------==================================
Subject: CLI - Technical Support Request - (ZEN Vision:M)
Self Description: Intermediate PC User
Region: Americas
Country: United States of America Support Inquiry: ID(8) My MP3 player is not detected
Product: ZEN Vision:M
CCPP Certificate Number:
Serial Number:
Purchase Date: 20/6/2007 Operating System: Windows Vista 32-bit
Creative Model Number: DVP-HD0003
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
My computer isn't recognizing the player. I can't get out of recovery
mode. When I try to format it says there is a hard disk error. When I
try to update the firmware it won't let me because it acn't detect the
product. When it reboots, it reboots to recovery mode. I can't access
the main settings or screen. When it is docked it won't let me do
anything. I tried all the suggestions on the site. The product was 50%
charged when I was doing all this. It won't let me reload firmware
either.
Moderator note: Please remove the name of the advisor before posting up e-mails received from Customer Support.Message Edited by Catherina-CL on 0-22-2008 0:59 PM -
Creative Zen X-Fi 2 - Some Issues with Media libary
3Creative Zen X-Fi 2 - Some Issues with Media libary?Hello Creative Forums,
I own the creative zen x-fi 2 for a few days and until now I haven't been very happy to own this product, it made more trouble than actually played my music.
My guess is that once I'm used to the functionality, I'll enjoy it a bit better.
My biggest problem right now:
I own the 8GB version and since it's way too small for my fav music collection, I bought a 32 GB micro SD card right with the player.
My music is completely on the micro SD, the internal space is used for other things like files, pictures, apps n stuff.
Now, every time I start the player, my music isn't listed under "music", instead I have to browse to micro SD and find my music there.
Fair enough, not very intuiti've but at least I know where to find it.
Everytime I connect to my micro SD, the player asks me for some kind of "should I generate the media libary?" and I click "yes". This takes a lot of time, after a few minutes I can listen to my music, all is well.
BUT:
If I turn off the player and turn it on later, I have to re-generate the media libary over and over again. This is extremely annoying.
Then I discovered in the manual how importing music works.
I just tried clicking the "import all" button in my micro SD menu, then it processed some stuff, after that I checked "New Folder" and then it started transferring or whatsoever.
This was extremely slow and it ran for 3 hours just to get to file 809/4702. The battery power went down and I plugged it into the usb bus, after this the player froze and it's at 809/4702 ever since.
My question is:
How can I import my music into the music libary without moving the music files anywhere (they should remain @ micro SD) ? I checked the manual and tried it but had no success yet.
Any help would be appreciated.Unfortunately (for your intended usage case) importing the music copies it from the card to the player.
-
Connecting Creative Zen Touch to Stereo (Bose Lifestyle Syst
Hi Folks,?A bit of a naf question, I want to connect my Creative Zen Touch to a Bose Life Style System, To provide the best quality Audio connection can you advise what is the best cable for me to use. On a seperate note has anyone any comments on the Cambridge SoundWorks Dock Station, I would like something to connect the Zen Touch to for the kitchen, the cambridge sounddock id a bit of an ugly beast. Is there anything a little easier on the eye but with the same excellent audio quality. Thanks in advance for any help?Earlsie
scorpian007 wrote:
If you have RCA inputs on your stereo, just buy a 3.5mm to 2 RCA cable and connect it that way. If not, buy an FM transmitter, connect it to the headphone jack on your Zen Touch, set it to a channel and then tune into that channel on the stereo's radio.
Hope that hel
ps.
Here's a pic & link too:
http://www.radioshack.com/images/ProductCatalog/ProductImage/42/42-2483.jpg">
You can buy it at any RadioShack (in America) and in Canada I would assume FutureShop would have it as well as any local electronics store. -
Creative ZEN 4GB is not connecting with
Hello Everybody!
I've bought CREATIVE ZEN 4GB mp3 player, and after some two months, i can not connect the player with pc. So i reinstalled my windows, because i thought it was some problems with whem. After installation, everything worked twice, and then, is the same problem happened. So i reinstalled windows a second time, but doesn't matter, how many times i reinstall them, it's same problem. After that, i've tried to contact costumer support, but all they tried to help me, was unsuccessful. So few weeks ago, i deleted the MTP Device from "device manager" And now, all the time i have a bubble on the left lower side at the screen, with a note: "Found New Hardware: MTP Device" And i can't turn it of, every time i do that, it shows again. At device manager, on MTP device i have yellow exclamation mark. When i'am trying to update driver, i have this error: There was a problem installing this hardware: MTP Device.
This Device Cannot Start (Code0)
The only thing i can do, charge my mp3 player. And sometimes i using the player on the really old computer, and its works properly, but the worst thing, that the old computer is not mine anymore, so i can't do anything with a mp3 player.
So if someone, has problem like this, and someone, who resolved it, please help me. I like this player very much, and i dont want to change it.
Thank You!Yes, it is possible. On the right hand side of the player is the slider to turn on the player, push the slider upwards to the lock position and the screen will turn off. That is the Hold mode. At this mode, all the buttons would be inaccessible to prevent accidental pressing of the buttons. This is the mode to use when you are just playing music and do not need the display.
To unhold the player, just push the slider to the middle position and all the way down to turn it off.
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