Creative ZEN: strange issue

Hello!And thanks to everyone who'll answer to me...
I've bought my creative zen since a month and i'm experiencing a strange "mechanical" behaviour... Although it never has fallen or has taken any "hit", when i shake it in my hand i notice that something,inside, moves!it looks like it's an object located behind the display...However, it seems not to worse the functionality of the player but....what's this?
Sorry for my english

Well I received my reply from creative and I must say it feels like the typical reply.
Thank you for contacting us at Creative Technical Support.
If I understood your email correctly, you are having some issues with
your Zen 6Gb. The screen is cracked and I'm really sorry for what
happened.
With regards to your enquiry,a cracked LCD typically due to physical
damage and isn't covered by our warranty. Although the ZEN is a very
durable product, if not protected properly, the LCD can be broken if
enough pressure is applied.
What I would suggest is try visiting our Savings Center for interesting
great deals to replace your product. Get big savings at a limited time
offer on our various range of Refurbished, On Sale and On Clearance
products at http://us.creative.com/shop/shopcategory.asp?category=84&.
Alternati'vely, you can check out our newest products at http://us.creative.com/products/.
Grab one today and continue to enjoy your Creative experience!
You can also schedule your product for repair or replacement.
Please note that your product will be checked and our RMA department
would be the one deciding if your player will be considered out of
warranty due to physical damage or not. Out of warranty products do
requires an out of warranty fee which would cost as much as a brand new
player.
All applicable fees will be assessed at the time that your RMA is
processed in an effort to expedite the repair or replacement of your
product.
Hope this hel
ps.
Again,? I do apologize for what happened and thank you
for contacting us back at Creative Labs.
So looks like they referred me to the saving center

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    Creative Labs AmericasOriginal Message Follows:
    ------------------------==================================
    Subject: CLI - Technical Support Request - (ZEN Vision:M)
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    Product: ZEN Vision:M
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    Creative Model Number: DVP-HD0003
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