Credit card Payment issue - Customer was not charged

Question

This one is a strange one...Please help me
Invoice # 15025278 was created yesterday for $96.39.  Amex cc info was on the order, so charge should have processed automatically.  As of yesterday, only $90.98 charged and cleared leaving a balance of $5.41 still open.  My understanding from when we asked why invoices get split into 2 or 3 charge transactions sometimes is that the pre-auth $ amount doesnu2019t match the invoice $ amount, so the system charges the original pre-auth $ amount and then has to get another pre-auth for the remaining balance before it gets charged separately.
The problem here is that the system has not charged the balance.  In fact Iu2019ve never seen this before, but if you look up the invoice on VA03, it doesnu2019t say u201Cclearedu201D, it says u201Cpartly clearedu201D.  should I just charge the balance manually to clear?
Thanks,
Kishore

Answer 1

Sale Order >> header Details >> Payment Cards >> Remove the "Limit to" check Box
Note:
Payment cards: Limit amount
Indicates that a card can only be billed up to a certain amount.
Use
Use this indicator when you are working with multiple payment cards and want to divide the sales order amount between them.
Procedure
To divide the amount between different cards:
1. Set this indicator.
2. Choose Enter.
3. Enter a maximum amount to be billed to the card.
The system  will take this maximum amount into account when creating billing documents from the sales order.