Credit Limit issue during PGI despite Credit available to customer

Dear All,
We have configured for Credit Management for Customer.
Everything was working perfectly fine for a very long time. But now there suddenly seems to be an issue. The customer has available credit but still the system does not allow us to do PGI. It gives an error message that the customer credit limit has been exceeded.
We checked in FBL5n and found that credit is available. There are no backlogs. But in FD32 we found that the credit exposure shows values in positive and the Blocked check box is ticked therefore blocking the customer. When we checked through Menu path - Environment - Sales & Distribution Docs - Open Orders and Open Deliveries , here we found that in table S067 there are open orders and open deliveries. But upon cross checking with VA05n and VL06/Vl04, we found no open deliveries or open sales orders.
This seems to us as a strange issue that the system is not updating the LIS table although we have not configured for LIS.
We contacted SAP for this and were given a temporary solution to execute program RVDREK77 to clear the table. But this dosent seem to be a permanent solution since we have to run this everyday as a background job. Also this program can be run only when no other transaction happens in SAP.
If anyone has faced a similar problem, I would request to suggest us a permanent solution for this.
Thanks & Regards,
Rohan Gudavalli.

Hi Rohan,
As per my understanding of the issue, There is problem in credit updation. To manage this you have to run  the program RVKRED77. On executing this program system will reorganize the credit in case of update errors. Please have this execution done once in a week during week ends for required credit control areas. This is quite common problem we encounter regarding the updation of credit and the only way is to run the mentioned program periodically.
As you know normally in credit S066 and S067 information structures are involved in the updation. These information structures work in tandem with the update group which is assigned in OVA8 screen resulting in the updation of credit.
When an order is created S066 information structure gets effected and OEIKW field value gets increased.
When order is delivered S066-OEIKW gets decreased and S067-OLIKW gets increased.
When delivery is billed S067-OLIKW gets decreased and S067-OFAKW gets increased.
So credit is completely controlled by the information structures and the update group. Some times it happens that system will not be able to update the credit. To re-organize the credit incase of update errors please have a background job set up done prferably during week endsfor the program RVKRED77.
As you are saying that you have problem with only one customer; please check whether oldest open items check is evaluated.
Please use the program Check_CM to analyze the credit. On inputing the order number or the delivery number you can get the complete analysis of the credit done for the order or delivery.
Hope this explains.
Edited by: mokirala tilak on Jan 6, 2012 6:21 PM

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