CRM 5.0 - Service Process Creation Txn CRMD_BUS2000116

I have a requirement to add two products as item details for Service Order, based upon the input entered at header level - sold to party, Ibase/product ID and subject.
CRM_SERVICE_H_BADI & CRM_ORDERADM_H_BADI - These two badi's are not being triggered for Service order creation .IS there some configuration that would had been missing in the CRM?
Or is there is other way of acheving the requirment.

Try using CRM_ORDER_SAVE, if it helps!!
Thanks
Piyush

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CRM 5.0 - service process monitor

Hello,
We are on CRM 5.0 i have a simple issue of getting the Sales Org and Service org Descriptions in the service Monitor display.
Path
SAP easy access >SAp menu>Service-->CRM_SRV_REPORT - Service Process Monitor
This report display should also have the sales/service Org descritptions so that the identification becomes easier as identifying on the basis of numbers is difficult
Can someone Help ?
Regards
Raj

Try using CRM_ORDER_SAVE, if it helps!!
Thanks
Piyush

Automatic creation InternalOrder inECC after Service Order creation in CRM

Hi,
After Service Order creation in CRM, the automatic creation of Internal Order in ECC not happening, needs to be do the related settings. Can anybody share the stepts for the same to do the settings.
rgds,
balu

Hello balu,
Have you released all items?
Also,please make sure that against the item category "Assign BW/CO" is set to Service.
Hope this helps!
Thanks and Best Regards,
Shanthala Kudva.

Faxing adobe pdf forms using actions in CRM service process

Hi experts,
Does anybody has experience in sending adobe PDF forms as a fax using actions in CRM service processes? Currently I use this by implementing a PPF BAdI, but what else configuration, software and hardware requirements I need to make faxing work in CRM?
Is it possible to use 3rd party software to send the fax for example winfax and transfer the fax number to this?
Regards:
Gabor

Dear Dezso,
As far as I remember, we already know each other
Our company have been using winfax in the past for sending fax messages. Now that they will use SAP-CRM shall they buy a new fax server? I have looked after Topcall, it might be useful with RFC?
In CRM service order, I use the EXEC_METHODCALL_PPF BAdI implementation to collect the data from the service order, and then use the standard function modules to "print" or "fax" the PDF document (call function FM_NAME).
At this function module, which structure do I neet to enter the recipient's fax number (I read somewhere that I have to use DEVICE='TELEFAX' in the output_options - is it true?) ?
Or should I communicate from the BAdI with Business Communication Services (create recipient and similar methods)?
Is there any way to send the fax from the local machine where the user uses the SAP GUI?
Thank you very much in advance for your help and support!
Gabor

Deatils of CRM service/process

Microsoft.Crm.Application.Hoster.exe
CrmAsyncService.exe
Microsoft.Crm.Sandbox.WorkerProcess.exe
Till now i able to find out the above service/process running in CRM server which realted to MsCrm.
Are there any more service/process running?
Which are they?
And what actually these services are doing in server, there work(instead of debugging helper)?

A CRM installation has several services/processes running. I suggest you look at the Implementation Guide for the version of CRM you are using for more details of installed services.
Bear in mind, that on a single server not all CRM roles might be installed so not all processes might be present on a given server.

Extraction Status in Service Process CRM to BW

Hi,
I need extract the field status of one Service Process in CRM to BW with the extractor 0CRM_SRV_PROCESS_H because the status of the one service process is changing frecuently and I need to make a query for time in different status for service process. With this extractor I obtein several status but I don't know their source i.e. 0STAONESYS3, 0STAONESYS8, 0STALOCSYS0 ...
In spro transaction of CRM, we have maked several status profil and I want to extract a profil Z status....
Somebody can I help me?
Thanks in advanced
Csr

Hi Cesar,
If you are trying to get the time at which the status has been set, you will have to access the tables CRM_JCDS (CRM status change document) CRM_JEST; TJ30 to get the status. You will have to use the status profile that has been assigned in the SPRO and using that, try to read the status key from TJ30.
Read the CRM_JEST table to get the date/time when the status was set and CRM_JCDS to check the status change. Once you have these, you will have to enhance the "Transactional datasource 0CRM_SRV_PROCESS_H" to add the field to the status. The other datasources 0STATONE... are for the system statuses and not quite helpful for the USER Statuses.
Regards,
Doniv

CIC0 to Service Process

Hi to All,
I am using CRM 3.1 and my requirement is as follows:
The document flow is from CIC0 to service process (Custom Transaction type), user is creating service process from CIC0.
There are two fields (In Contact details) u201CReasonu201D and u201CResultu201D. These fields need to b e copied into the service Process (Transaction: CRMD_BUS2000116)
Please let me know how to copy these two fields.
Regards
David

Use crm_copy_badi to enhance copying between documents.
in configuration of copying between your 2 documents create routine 9* for copying.
This routine should also be pointed as badi's filter.
Then it would be launched when creating follow up between your 2 documents.
Regards
Radek

Credit block should not prevent service order creation

An upgrade from 4.7 to ECC6, without any changes made to the configuration or program change, has lead to the following issue. ECC6 is not creating a service order connected to a sales order, when the customer has exceeded the credit limit. The sales order of custom order type is getting saved with a warning message that credit limit has exceeded. However, earlier in 4.7, the message would not stop creating subsequent service order. What could be different, that prevent ECC6 environment to hold on to service order creation? A subsequent release of the credit block through VKM1 however triggers the service order being created.

Are you using credit card processing in SAP to get the authorization?
If you are then the authorization should not block the order.
Or are you using credit card as a form of payment (without authorization) in which case this needs to be put on the customers account as a payment and then the order entered.
Where are you holding the credit card details?

Invoking Siebel CRM OnDemand Web Service via BPEL

I'm trying to invoke a Siebel CRM OnDemand Web Service via BPEL. Basically, the Siebel guide says to post to a url with user/pwd to get a session ID returned from a cookie. I did that using embedded java and have the session ID as a variable in my BPEL process. My problem is with now calling the Web Service to perform the action. I have a WSDL from Siebel, but the guide says to use an HTTP post with the session ID in the url and the XML in the body. How do I do that? Shouldn't the WSDL handle that when I create the Partner Link? Do I need to use more embedded Java for this or can I set up a Partner Link? I created a Partner Link and it shows the methods I want to use, but I get the following error when I try to call it because I don't know where to add the session ID:
<ErrorCode xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">SBL-ODU-01006</ErrorCode>
<ErrorMessage xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">Internal Error: Session is not available. Aborting.</ErrorMessage>
Any help would be GREATLY appreciated. Please let me know if you need more information.
THANKS!

The Siebel OnDemand web services can accept the siebel session token in the URL. Append ';jessionid={%sessionIdFromCookie%}' to the end point. Obviously this has to be done dynamically. Refer to the article called 'Making BPEL Processes Dynamic' (http://www.oracle.com/technology/pub/articles/bpel_cookbook/carey.html) pay particular attention to the 'Eliminating address dependency at run time' section.
Peter

How to use LSMW on CRM for bulk master data creation?

Hello Experts,
I need your help to able to use LSMW on CRM for bulk master data creation. Below is described my detailed requirement; -
We have CRM 2007 integrated with SAP ISU (ECC6.0). As per business process all Business Master Data (BP details, Business Agreement details etc) and Technical Master Data (Connection Object, PoD etc.) is created in CRM and then it is replicated in ISU. We are going to start Assembly Test soon. Now we need to have all master data in place. Tool we want to use is LSMW.
Now can you help me right from scratch on how to use LSMW for bulk master data creation in CRM?
Please give me documents / links etc that is relevant.
Regards,
Rohit

Hi,
I have looked into your query.
These are some information which might be useful to you.
What is LSMW?
Legacy System Migration Workbench or LSMW is SAP standard program that can be used to easily load / change master data or transactions in SAP without any programming at all. It can be used to upload data at cutover, such as: open orders, contracts, materials, vendors, stock on hand. It can also be used in a production system to make changes to existing data. Very limited authorization checks are available on the transaction, so the use of it must be very well controlled.
One input file can be used to create all the views of the material master. For all the material types. Even if different views and fields are used for the different materials.
Steps to take
1. Create text file with data to be loaded
2. Set up and run LSMW
The following link will provide good information on LSMW Idoc method:
[http://help.sap.com/saphelp_nw04/helpdata/en/ad/2d54a41d7011d2b42e006094b944c8/frameset.htm]
I hope this helps.
Regards,
Venkat

Service Order Creation through IC Web client

Hello Experts,
I am facing some problem for service order creation in IC Web client.
Description: "ISUSRV" is the new BOL component in CRM 7.0 for service order creation in ISU System. BOL Object is given in this component is "IsuserviceOrder" for service order creation.
Through this component in BOL i am able to search service order.
Problem: When i am trying to create new Service Order it gives error Massage creation failed.
(1) How to create service order through this BOL Root Object "IsuServiceOrder" which field are required to fill the data before create order.
(2) I found ORDER_CODE field in BOL Root Object "IsuServiceOrderu201D when trying to create order what value fill in this field.
(3) I have create one view Using BOL Root Object "IsuServiceOrder" with Save button how to save the service order through this button. What code is required for Save the View data?

Hi Gagan
Could you please share with your solution, i am kind looking help in same are. We are using CRM 7.0, but i can not find BOL component which is ISUSRV.
My requirement is to create Service Order from Webclient, example meter problem reporting, etc
Please kindly reply or by email shankar no dot vangari at gmail com
regards
shankar

Need a function module to read some std. fields in service process in CIC

Hi All,
Process is -
> user creating service process doc. in/from CIC (win client). SAP CRM 3.1 Version.
Under service document's interaction record there are few fields (category, priority, reason, status, result). Using FM: crm_order_read, am able to read/find category, priority & status. But am not able to read/find reason & result. Can you please help me for this which function module i need to use. Or is there any other method is there to find out.
Sunil

Hi Sunil,
You would find the reason data in ET_SERVICE_OS output parameter of CRM_ORDER_READ.
Go to ET_SERVICE_OS ->OSSET ->SUBJECT-> CODEGRUPPE, CODE, KURZTEXT, CODETEXT.
Hope this helps!
Regards,
Saumya

Purchase Requisition Field mandatory in External Service processing order

Dear Team,
I am running one scenario, wherein i am creating an Corrective maintenance order and i am using control key for external Service processing and entering the services and its rate and releasing the order. Now While Releasing the order the purchase requisition field entry is mandetory. I want to set this field as optional only. I checked the settings in PM based on order type as well as checked in MM based on purchase requisition creation but i didnt fount this field set as mandetory.
can any body help me out for this
Regards
Amar Jadhav

Hi
I think while creating Order you have made PR field as Mandatory
Please check in OIAN.
Steps as follows
Follow the path as below in Config
SPRO>Plant Maintenance & Customer Service>Maintenance & Service Orders-->Define Field Selection for Order Header(PM)
Go to Field selection for Order Header Data
(OIAN)
Go to Influencing
Double click on Order type
Now Enter the required Order type and Press Enter
Check for Field for Reservation/Purc.req --CAUFVD-AUDISP
Make it input if it is Required Field.
Give Points if it solves
Thanks,
Manish
Edited by: Manish Chachra on Aug 8, 2008 12:18 PM

Inbound for Service ticket creation

Dear all,
An inbound FM being triggered for Service ticket creation which those info are coming from legacy system.
My requirement is, at the end of the inbound processing, i need to send back the newly created SAP ticket number back to legacy.
I found that during the Inbound FM execution, it just hold a new GUID where the actual ticket number has not been determined/populated yet (i noticed, actual SAP ticket number will only be populated after the execution of Inbound FM). For this case, i can not get the new SAP ticket number send back to legacy during the Inbound processing.
Do you have any ideas on how can i get the newly created SAP ticket number during the Inbound FM execution?
Your comments are highly appreaciated.
Thanks in advance.

cud u plz tell me function module ur using for inbound process for creating service ticket..
thanks in advance ..

Process creation using Global Automatic Activity - OBPM 10g

Hi, I would like create the process instance for my application on every 2nd business day of a month. I also have a calendar defined for checking business day. But I am unable to figure out to how use that calendar to determine second business day of any month. Global Automatic type is set to Automatic schedule and monthy option was selected. But I believe this would trigger the process on every second day of the month, without considering the fact whether its business day or not. There is Runs on Holidays checkbox, but not sure what it really does. If it checks for holidays then which calendar does it refers to. Hence, please let me know how can i specify a calendar or any alternate solution to trigger process creation. Thanks, Namit
n

I am not sure what you saying..Did u mean Global Creation ? But that would have a user to invoke the process..I want to invoke it automatically...I got a part of the answer...But it takes all instances..and creates multiple instances..I want to isolate the instances previously been transferred..What I am doing is ..Using a Global Automatic to invoke the other process.Writing a PAPI code to call the other process from this process...and Polling By Interval every 1m..
Here is a code:-
ProcessService ps;
ps.connectTo(url : Fuego.Server.directoryURL, user : (String)BusinessParameter.getValue(name : "USER_NAME"), password : (String)BusinessParameter.getValue(name : "PASSWORD"));
logMessage("Process Service connected--->" );
businessProcess = ps.getProcess(process : "StartProcess");
InstanceFilter instanceFilter;
instanceFilter.create(processService : ps);
SearchScope searchScope = new SearchScope(ParticipantScope.ALL,StatusScope.INPROCESS_AND_COMPLETED);
instanceFilter.searchScope = searchScope;
result2 = businessProcess.getInstancesByFilter(filter : instanceFilter);
logMessage("Length ==>" +length(result2));
length = length(result2);
logMessage("Length Transferred==>" +length);
test["name"] = "testing";
if(length > 0)
     for(int i=0; i < length; i++)
          ProcessInstance.create(arguments : test, argumentsSetName : "BeginIn");
else
     logMessage("length is-->" + length);
length = 0;
Any suggestions on how to isolate the previous obtained instances would be appreciated..
Thanks,

CRM 5.0 - Service Process Creation Txn CRMD_BUS2000116

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