CRM Evaluation

Hello,
My company wants to integrate SAP CRM service on one of our products.
The product is a catalog which we license for other companies.
Target platform are iOS and Android developed in Xamarin.
The idea is to use a SAP CRM backend to save leads.
But I'm facing problems to find information about how it can be done.
Is there any evaluation/developer program for it?
I really need that one in order o build a demo. Can I use the SAP CRM Cloud Sales Trial by any API or by SMP Cloud's developer access?

If you want a sandbox for learning CRM, there are legal licensed providers(it does cost money) to do that. Even people with lemons never could get complimentary IDES access, but asked many times for such a deal, but it never happened.
You may contact me offline (you know the channels) and I can provide you further information on SAP ACCESS providers or you can google it. I'm not posting this information here to avoid commercial advertisement for a particular provide since I dont' have a full list nor do I have permission to do so.
Take care,
Stephen

Similar Messages

CRM Survey Evaluation Data Storage

Hi!
I create, with the CRM_SURVEY_SUITE, some questionnaires, and I enter values for all the questions.
When I work with these activities, I need to take these values,
Does anyone know which tables store this information? And if I need some functions to interpret this information (I need the values and/or percentages)?
Will reward points!
Regards,
Gonzalo Henderson.

hi
first of all i would like to explain the standard methodology to store the surevy results in CRM
In SAP Standard when a customer answers a survey, a new activity with transaction type 0000 will be created that automatically triggers the follow-up processes. In our business scenario were not using transaction type 0000 but Y004 instead.
To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.
The following procedure describes where and how to adapt the respective changes.
In a real customer scenario this is a very likely procedure.
Transaction Code SE18
1. SAP Menu Architecture and Technology---->ABAP Workbench -
>Utilities -
>Business Add-Ins
2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.
3. Go to tab Interface and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.
4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.
5. In the following you see the example implementation for transaction type 0000.
6. Now switch to change mode and search for 0000 with the Find/Replace button.
7. In the following replace the line
iv_process_type = '0000' with the line
iv_process_type = 'Y004'
8. Save your settings and dont forget to activate your coding again.
now just try to understand it
because as soon as customer repond to the survey you get an in bound activity
this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response
you can also see the details of the sales activity automatically triggered in CRM when survey response is filled from customer
in following tables
ECRM_ISU_ACTIVITY_DISPLAY
Displays an activity by taking the Business Transaction Number for the same.
CRM_CLM_CREATE_CALL_LIST
Create call list for activities generated
ET_ACTIVITY_H
Header Details of an activity such as PRIORITY,
OBJECTIVE, Address Details etc.
ET_ACTIVITY_I
Item Details of an activity.
in the similar way you are trying to retrieve the surevy info stored in tables
also This activity also has the response of the customer which can be viewed in the Questionaire Tab of the activity.
You need to maintain a customizing setting for Questionaire Determination.
Customer Relationship Management -> Transactions-> Settings for Activities -> Questionnaires -> Define Determination for Questionnaires: Business Activity.
Maintain an entry here. Put the Determiantion Id, Descr and transaction type (0000), keep the Questionaire Column Blank, and mark the Checkbox in the Active Column.
3. At the database level two tables get updated based on the response.
CRMD_MKTRU_SVY: Assignment Business Partner / Surveys
CRMD_MKTCA_CT_IN: Table for Inbound Entry
Also in transaction CRM_SURVEY_SUITE, select your survey and click on the Evaluation Button. It should also show the response of the customers
and in your case customer is you coz you urself are filling the surveys.
best regards
ashish

Evaluation path in CRM - RH_STRUC_GET not working !!

Hi all,
I created a new evaluation path in CRM 4.0 to determine the business partners in an organizational unit.
If I test it in PPSS it works absolutely perfect, however I have to use it in an ABAP and there I found out that FM RH_STRUC_GET doesn't work (maybe BP is excluded somewhere)
Is there another FM working in CRM, or do I have to fill some HR table to get this to work, otherwise I have to do it manually by selecting from HRP1001 tables.
Kind regards, Rob Dielemans

Sorry,
It had something to do with buffers.
RH_STRUC_GET uses buffers and ppss doesn't.
It now works as planned.
Kind regards, rob Dielemans

CRM Survey: Simple Survey Evaluation

Hi Forum,
I created one Survey using CRM_SURVEY_SUITE and I would like to extract result using Simple Survey Evaluation.
I set the flags Evaluation without Business Information Warehouse and Save completed Questionnaire.
When I press the button Evaluation, I always get the message "No Data is available for evaluation".
Is it really possible to extract results without BW ?
Thanks a lot and best regards.

Hi Joaquin Fornas & Saozinha,
Thanks for your information on survey evaluation in the above threads.
I am able to survey using CRM_SURVEY_SUITE and i am able to extract the results using survey evaluation in GUI.
Now i want to know the how to get the results in IC WEBCLIENT for a survey. I am using CRM 7.0 VERSION.
Can any one tell me is there any settings required to get the survey results in IC WEBCLIENT without BIW Evaluation.
Thanks in advance
Regards
Nagaraju

Display evaluation CRM survey

Hi gurus!!
I'am working with SAP CRM 5.0.
I create a survey. Then I sent an email to a business partner survey. He responds and I see the content but the field sender/receiver is initial.
Does anyone know why we can't see who sends you the survey?
Should we implement any notes?
Thank's.
Regards.

The problem is the following:
Whe you answered the survey from a email, I can see the response of the survey in SAP but I can't see who has sent me in SAP. That is, I can't see the sender of the survey in SAP.
I explain you the steps to see the response of the survey in SAP:
1. Excute transaction crm_survey_suite
2. Choose the survey
3. Select by menu: Extras -> Display Evaluation
In this moment I see survey evaluation.
The problem is:
4. Select a record of the response of the survey.
5. Select Detail Display
6. I see a screen detail of the register. __But the field sender / receiver is empty_. THIS IS THE PROBLEM._
Thank's.
Regards.

CRM Survey Evaluation

Hi All,
I want to user Survey Evaluation form CRM_SURVEY_SUITE without use BW extraction,
but I see only some fields available. I need in particular Customer Code and Customer Name by they are not available in Survey avalutaion button into transaction CRM_SURVEY_SUITE.
The second question is how to manage the authorization to see only some Call List to and Survey to the end users
(for example I'm Italian and I have to see only Italian Call List) suing transaction CRMD_TM_CLDIST and CRM_SURVEY_SUITE. I have to work with roles or other way ?
Thanks a lot and Best Regards,
Davide Ivanov

Hi Davide,
perhaps the SAP Note [1057344 - CA: Can't identify the person who answers the survey.|https://service.sap.com/sap/support/notes/1057344] can be helpful.
Best regards
Gregor

Anyone know if I can get a development/trial/evaluation copy of CRM system

I would like to get access to an Oracle CRM system purely for developing a demo with. - I am a partner.
Thanks for any info provided.

thanks for the quick response - seems like a very useful site.

Service Desk Enhancement with Forms & Survey - no data evaluation possible

Hello,
I implemented an additional form in the service desk (using the survey functionality)
See details here: http://www.solutionmanagerexpert.com/article_printable.cfm?id=5621
Creation was fine, I am able to see the additional form as extra tab in Service Desk Support Messages (transaction type SLFN).
But evaluting the data does not work.
According to the survey suite, no data is available - but I answered to the survey/provided input to the form.
I saved the values, and looking into the appropriate tables (mentioned here: CRM Survey Evaluation Data Storage) give the impression that answers are there.
But I cannot evaluate them...
Does anybody have experience with this kind of service desk enhancement and knows how to get the data for evaluation?
Regards,
Jan

Hi Shilpi,
Could you please share how did you achieve this..
Regards.,
Franklin.

CRM Open Interface Tables for Integrating with CRM

HI all, We are evaluating integration with CRM from Telco Billing system. The TRMs of CRM talk about using some published open Interface table in CRM. I could not find any TRM or User manual where I can get this info.
Also need to know API for CRM for intregation. PL. reply to [email protected] . Thanks - Pradip

I think you also need V14496-01 Part 1 of 2 and V14496-01 Part 2 of 2 (English Language Extension Packs).
Installation is explained in the Bookshelf: V29095-01

MRS - CRM Integration: Resource Planning Node for CRM demands

Hi all,
We have a multi backend scenario where MRS 800 add-ons (ECC and NW add-on) have been installed in ECC. Demands can come from the ECC PM/CS orders or from the CRM system as Service orders.
For PM/CS orders, from the work center of the activity or operation, the system determines the planning node and assigns the demand to that planning node. But we need help in identifying the Evaluation Path for determining the Resource Planning Node for demands coming from CRM. Currently we have to manually select the CRM Service Order to be able to view the demands in the MRS planning board.
The service organization structure has been created manually in CRM and is not available in ECC system. We are unable to identify which organization structure can be used as resource planning structure (in the Planning board which is in ECC) for CRM service orders.
Please provide your inputs on these two issues in the MRS-CRM scenario:
1. What is the evaluation path for determining the Resource Planning Node for demands coming from CRM system?
2. Which organization structure can be used as resource planning structure (in the Planning board which is in ECC) for CRM service orders?
I would appreciate any help in this regard.
Thank you!
Kajal

You can find the related screenshots under this link
[http://img706.imageshack.us/img706/9596/mrsevaluationpaths.jpg|http://img706.imageshack.us/img706/9596/mrsevaluationpaths.jpg]
Thank you
Simon

SAP CRM 7.0 - Interactive reporting tool enhancing reports with new fields

Hi Everyone,
I am a BW Professional, currently working on evaluating the true benefits of implementing Interactive Reporting tool for our company. As I understand the Interactive reporting tool restricts us to report on individual reporting areas like Activities, Leads, Opportunties etc.
But according to our business it is very important for us to be able to report on cross reporting areas real time i.e. activities & leads together or activties, leads & opportunties together etc.
I learned about the enhancement work bench in interactive reporting tool where we can add SAP fields to individual reporting areas, so I thought of adding leads & opportunties to activities. This is where the fun part starts.
Here I learned that all activty ID, Lead ID and Oppo ID are all fed from one single field from SAP CRM i.e. OBJECT_ID, which means the system is dividing this data into individual reporting areas based on type of data i.e. leads or oppor's etc. and may be based on some key like account etc. So here is a technical question, for me to add a new field to a reporting area I have to give a field name but we already have OBJECT_ID from where I am pulling activties data, so if I want to include leads also in activties then I will have to add some logic manually to get that and can't use enhancement workbench because it is for missing fields from SAP CRM whereas in my case I already have OBJECT_ID from where I am getting Activity data.
Sorry if I am driving you guys crazy but I am just trying to think loud to make myself clear with concepts.
Also I have seen that a reporting area in Interactive reporting tool is based on a BW query, but I am not sure why not all the fields in BW query are available for reporting in Interactive reporting tool?
Any help or commets will be greatly appreciated.
Thanks & Regards,
SRV

Hello,
checking with the config wizard is always a good idea since it's the only supported way to configure this scenario
The secret is that you apparently did not activate the report areas. It is a bit missleading that the queries are checked before the report areas are checked, therefore you see the errors concerning the queries first. Below those errors you should find some lines like
 Report areas: delivered 15, active <?>
 CRM interactive reports: delivered 20, active <?>
 Activation of report areas checked
The last line offers some documentation and the actual link to activate the report areas.
Best regards

SAP CRM V1.2007 Best Practice

Hello,
we are preparing the installation of a new CRM 2007 system and we want to have a good demo system.
We are considering too options;
. SAP CRM IDES
. SAP CRM Best Practice
knwoing that we have an ERP 6.0 IDES system we want to connect to.
The Best Practice seems to have a lot of preconfigured scenarios that will not be available in the IDES system (known as the "SAP all in one").
How can we start the automatic installation of the scenarios (with solution builder) connecting to the ERP IDES system?
Reading the BP Quick guide, it is mentioned that in order to have the full BP installation we need to have a ERP system with another Best Practice package.
Will the pre customized IDES data in ERP be recognized in CRM?
In other words, is the IDES master data, transactional data and organizational structure the same as the Best Practice package one?
Thanks a lot in advance for your help
Benoit

Thanks a lot for your answer Padma Guda,
The difficult bit in this evaluation is that we don't know exactly the
difference between the IDES and the Best Practice. That is to say,
what is the advantage to have a CRM Best Practice connected to an ERP
IDES as opposed to a CRM IDES system connected to a ERP IDES system?
As I mentioned, we already have an ERP IDES installed as back end system.
I believe that if we decide to use the ERP IDES as the ERP back end, we will loose some of the advantage of having an ERP Best practice connected to an CRM best practice e.g. Sales area already mapped and known by the CRM system, ERP master data already available in CRM, transactional data already mapped, pricing data already mapped etc.
Is that righ? Or do we have to do an initial load of ERP in all cases?

Badi in crm 5.0

I am working in crm 5.0 . When I am trying to create a badi it always needs an enhancement spot. I do not have much idea about enhancement spot. Please give me step by step method for creating badi in crm 5.0. I know how to create badi in crm 4

Hi Sucheta,
To create BADI in CRM 5.0,
1. Go to SE 18, give the enhancement spot like following are standard ones:(its all about the purpose of creating a badi as its one of the enhancemen type so asks fro the spot where to enhance) with its techincal details:
Table Name ENH_EDT_LAYOUT
Field Name OBJECT1
Data Element ENH_ED_OBJ
The Standard enhancement Spots are:
/CEM/LRO_CUST_FIELDS EM/CREI interface: Customer extension fiel
/CRMS/CMG_PART_DETER Case Management: BAdI Partner Determinatio
/CRMS/CMG_REC_ATTR BAdI: Attributes for Links in Case Record
/CRMS/GET_PART_PPF_C BAdI: Partner Determination for Actions
/LIME/COLLECTOR BAdI to Fill Collections in LIME
/LIME/CUST BAdI for LIME Customizing
/LIME/DISPATCHER BAdI for Distribution of LIME Documents
/LIME/DOC_CHECK BAdI for Static Checks of Incoming Documen
/LIME/MASTER_DATA BAdI to Read Master Data for LIME
/LIME/QCI LIME QCI Converter
ARC_ADD_TABLE Extending the Structure Definition for Arc
ARC_CRM_ACT_ON BAdI for Archiving Object CRM_ACT_ON
ARC_CRM_COMP BAdI for Archiving Object CRM_COMP
ARC_CRM_GAG For Archiving Object CRM_GAG
ARC_CRM_GAP For Archiving Object CRM_GAP
ARC_CRM_IPMCON BAdI for Archiving Object CRM_IPMCON
ARC_CRM_IPMPUC BAdI for Archiving Object CRM_IPMPUC
ARC_CRM_IPMSAC BAdI for Archiving Object CRM_IPMSAC
ARC_CRM_LEAD BAdI for Archiving Object CRM_LEAD
ARC_CRM_LEAS For Archiving Object CRM_LEAS
ARC_CRM_OPPT BAdI for Archiving Object CRM_OPPT
ARC_CRM_SACONT BAdI for Archiving Object CRM_SACONT
ARC_CRM_SALDOC BAdI for Archiving Object CRM_SALDOC
ARC_CRM_SDBPBL Enhancement Spot for Archiving Object CRM_
ARC_CRM_SDBSOL For Archiving Object CRM_SDBSOL
ARC_CRM_SERORD BAdI for Archiving Object CRM_SERORD
ARC_CRM_SRCONT BAdI for Archiving Object CRM_SRCONT
ARC_CRM_SRVCON BAdI for Archiving Object CRM_SRVCON
ARC_CRM_SUR BAdI for Archiving Object CRM_SUR
ARC_CRM_UBBPOL BAdI for Archiving Object CRM_UBBPOL
ARC_SCMG Enhancements for Case Archiving
ARC_SRM_GSP Enhancements for Record Archiving
BADI_IBASE_IBARC IBase: Archiving
BADI_MI_SYNC_SERVICE BADI use in the Sync Service "MI_HOST"
BADI_MSA50 BAdis created for MSA5.0
BADI_MSE50 BAdis created for MSE 5.0
BADI_NUMBER_GET_NEXT
BADI_SORTER BAdI for sorting BAdI implementations
BADI_SORTER_TEST Test for BADI_SORTER_LAYER
BADI_TEST_SYNCSERVICE BADI_TEST_SYNCSERVICE
BADIS_SEU BAdIs for SEU
BDT_XCHNG_CREATE_SET Influence XCHNG Indicator during Creation
BIZC_CONFIGURATION Business Content: Configuration
BIZC_PRECONFIGURATION Business Content: Preconfiguration
BRF BRF-Releated BAdI Enhancements
BUPA_INITIAL_SCREEN
BUPA_LOCK Locking of a Business Partner
BUPA_MASK_LIST_ITEM SAP BP: Exit for masking the de-personalized fields of t
BUPA_OUTBOUND Business Partner Data Exchange (Outbound)
BUPA_PARTNER_CATEGORY Partner category for non update roles
BUPA_UOM Unit of Measure System for Each Partner/Address
BUPR_LOCK Locking of a Business Partner Relationship
CACL_MAIN01 BAdI for Required Field Check
CGPL_FETCH_RELATIONS Find the Linked Projects/Tasks Not Yet Loaded
CLEAR_DB_SAVE Clearing Tool: Exits of the (B)API Functions
COM_MERGE_DATA_SET Set Type-Specific Implementations
COM_PRODUCT_BSP_SPOT Enhancement Spot for PC UI Product Master
COM_PRODUCT_SE Spot for Searching for Product/Ind. Object Using Search
COM_SE_F4 SES: F4 Search Help integration
CRM_ATTR_PERS_CONTRO Editing Customer Attributes
CRM_BUPA_TFW_MEMORY TFW: Buffer Evaluation
CRM_CMG_ALT_CASE_APP Alternative Case Applications
CRM_CMG_BSP_EXT Case BSP Framework Extension SPOT
CRM_CMG_CASE_ACCESS Control for Processes in Case Management ("Internal Even
CRM_CMG_CASE_BOR_KEYS To get the external keys of the case linked BOs
CRM_CMG_NOTES_ACCESS Control for Processes of Case Notes
CRM_CONFIG_GRID_PRICE BAdI for Pricing of Matrix Products
CRM_CREI Entitlement Management Complaints and Returns Processing
CRM_ESELLING_SEARCH Enhancements in Internet Sales
CRM_ESERVICE_SEARCH Enhancements in E-Service
CRM_FINANCE_PAYMENT_SUM Read Payment Schedules for Lease
CRM_FS_BSP_MODEL_IL_FSBP Enhancement Spot for Business Partner PC-UI
CRM_FS_BSP_MODEL_IL_FSQ Enhancements for FS Quotation
CRM_IC_EXT_SPOT IC Web Client Rule Driven Interaction
CRM_IPM_AVAIL_CALC_GRP IPM: Calculate Rights Availability (Rights Groups)
CRM_IPM_AVAIL_ORD_CR_GRP IPM: Create an Order for Available Rights (Rights Groups
CRM_ISPS_GAP Grantor Managament Enhancements for Application
CRM_IST_PROD_FILTER Filtering of Items Determined in Bundle Explosion
CRM_IST_XI_CONF_MAPFROM_STATUS Define XI Status if XI Distribution is Available at the
CRM_LEAS_LINK_CREATE Generates Links Between Financing Items
CRM_MASTER_AGREEMENT BAdIs for Outline Agreement Selection
CRM_MI Investigation
CRM_PRODUCT_ATTRTEXT_SPOT Product Attribute Text Spot
CRM_UBB_PREBILLING Enhancements for UBB Prebilling
CWB_EXTERNAL
DD_ENQU_LISTENER Listener for Enqueues
EFG_PRINT_PARAMS Print Parameter
EFG_SPOOL_OUTPUT BAdI for Status of Spool Output Requests
ES_ENHCROSS_REBUILD Rebuild ENHCROSS
ES_ENHCROSS_UPDATE Entry for AFTER-IMPORT method for conversion of ENHCROSS
ES_SAPLOMCV_BADI BAdIs for Conversion Exit
EXTRACT_DATA Data selection for IPC
FKKCORR_EXP_9992 Correspondence: Example - Definition of Corresp. Type 99
FPB_PERS_GENERAL Personalization: General Enhancements for Framework
FSBP_ALIAS_BAPI_EXTENSION BAdIs for Aliases for Parameter Extension
FSBP_CREDT_STANDNG_BAPI_EXTEND BAPI Parameter Extensions for Credit Standing Data
HRTM00_TL_CALCULATION Talent Management: Enhancement Spot for Calculating Stat
IS_OIL_ACTIVE BAdI for Determining Whether Industry Business Solution
MDF_FND_CRT MDF Fund create
MDS_CTRL_ACT_CHECK Additional Checks for Maintenance View MDSV_CTRL_OPT_A
MDS_CTRL_PPO Post-Processing Office Call from the Controller
MISYNCSERVICE Badi for SyncService (MI)
OA_BADI_LINK BADI for ArchiveLink Links
PLM_AUDIT_SAP_TXT Audit Management: Platform-Specific Connection for Long
PLM_AUDIT_TEXT_ID Definition of Text Types for Each Audi
RCM_REC_WD
RCM_RECORD_BADI RCM: BAdIs for the Record
RCV_BP_ISOLATION Business Partner Decoupling
SCMA_TREE_STATUS
SFW_SWITCH_CHANGED Subsequent processing after switch cha
SOLAR_DOCUMENT_EXITS
SRM_DOC_ACT_AUTH_C SP Document -Enhancment spot for activ
SUSR_CUA_STATUS_SWITCH Status Change of the CUA Connection
WD_BADI Web Dynpro: BAdI Definitions
WF_BWP_DYN_COLUMN Set Dynamic Columns in Inbox
WF_BWP_OBJ_ATTRIBUTE Set Default Attributes for Objects in
WF_BWP_SELECT_FILTER Filter for Inbox Selection
YY_ORDER_SAVE Testing purpose
2.You can create also new enhancement spot (your Own) and create a BADI definition in the second Screen under the tab "Enhancement Spot Element Definition" for both ZZ as well as standard enahcement spots(in change Mode).
For More Information just go through the Link:
http://help.sap.com/saphelp_erp2005vp/helpdata/en/da/1c40425c459923e10000000a155106/frameset.htm
Hope this will help you
Regards,
Arjun
Reward points if it helps

Lot of build errors in project created for debug CRM 5.0

Hi SDN!
I want to setup java debugging for CRM 5.0 modified application. According to note 1154496 I created project "crm_b2b".
I took file src.zip from
server\usr\sap\<system name>\<instance>\j2ee\cluster\<server number>\apps\sap.com\crmb2b at first try and from
server\usr\sap\<system name>\<instance>\j2ee\cluster\<server number>\apps\sap.com\crmcrb2b at second try. After import NWDS performed building for my project and shows lot of build errors (more than 12 thousands for 1-st try and near 2 thousands for 2-nd try). I reduced some of error by adding jar files from crm war file to build path. But I don't know how to resolve errors like "The method hasPermissions(Permission[]) in the type UserBase is not applicable for the arguments(EserviceHierarchyPermission[])" (error in com.sap.eservice.common.user.permission.CommonPermission.java, line 186). Also some of errors concerned with requierd libraries in build path.
My NWDS is 7.0.14
CRM 5.0 SP 11
Regards, Lev
Edited by: Lev Kulaev on Jul 3, 2008 2:03 PM

Hi!
Here are my doings:
1) set breakpoint in standart code
2) run my debug configuartion
3) run CRM 5.0
4) NWDS stopped execution on breakpoint
5) I right-click on variable, choose "Watch"
6) NWDS shows me "error during evaluation" in "Expression" tab for selected variable
I'm confusing since it was possible to use "Watch" for variables in CRM 4.0.
Yes, you right, I can view all variabe values on "Variables" tab. I wanted to use "Expression" tab because it's more comfortable for me but it seems that I can use only "Variables" tab.
So, thanks for help! My question is answered, but if you can give me more information about subject, you're welcome.
Regards, Lev

Need Info about BW CRM Analytics

Hi all,
Guys,
Please help me out...
I need Info about BW with CRM Analytics
What are the core areas where data's are extracted for CRM to BW
What will be the Interview question related to BW CRM Analytics
If possible if u have any docs kindly email me at [email protected]
Thanks in Advance.
Jaffer Ali.S

Dear Jaffer Ali S.,
The following types of analyses can be carried out:
CRM Lead Analysis
Use the InfoCube CRM Lead Management (Technical Name: 0MKTG_C01) for reporting.
The Lead Management InfoCube contains all the characteristics and data used for the administration of leads. This InfoCube enables you to execute the following standard queries available in SAP BW:
Channel Analysis
Efficiency Reporting
Historical Evaluation
Lost Leads
Channel Management: Top-n Lost Leads (Current Year)
CRM Activities Analysis
Use the InfoCube CRM Activities (Technical Name 0CSAL_C01) for reporting.
The InfoCube for activities in CRM provides the data basis for evaluating business activities undertaken by your employees. It provides you with information about how much time is being spent on contacting the customer, whether customers actively seek out contact with your company and how intensively your employees look after your customers. It delivers data for queries such as:
Intensity of customer care
Activity History
Success/failure analysis
Customer Interaction Center (CIC)
Activate the InfoCube Interactive Scripting Evaluation (IC WinClient) 0CRM_CIC1.
Interactive Scripting Evaluation (IC WinClient)
This InfoCube provides the data base for the interactive scripting evaluation. It supplies the data to the Interaction Center (IC): Interactive Scripting Evaluation query.
Opportunities Analysis
Activate InfoCube 0CRM_C04 - Opportunities.
The CRM Opportunities InfoCube contains all the characteristics and data used for the opportunities analyses.
Sales Order Complaints Analysis
Activate InfoCube Complaints (Technical name: 0CSAL_C09).
You can carry out the complaint analysis on a daily, monthly, weekly or a quarterly basis. The analysis can be done in relation to CRM Service Organization, CRM Sales Organization, CRM Product, and Sold-To Party.
Service Qualtiy Analysis
Activate the MultiProvider 0CSRVMC04 - CRM Service - Orders and Confirmations with Complaints.
The MultiProvider 0CSRVMC04 - CRM Service - Orders and Confirmations with Complaints gets the data from the following ODS objects for analyses in various queries:
0CRM_PROI - Orders: Item Data
0CRM_COI - Controlling (Item Data)
0CRM_CNFI - Confirmations (Item Data)
0CRM_COMP - CRM Complaints (Items)
Let me know if you need further help.
Reward points if it helps.
Regards,
Naveen.

CRM Evaluation

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