Service Desk Enhancement with Forms & Survey - no data evaluation possible

Hello,
I implemented an additional form in the service desk (using the survey functionality)
See details here: http://www.solutionmanagerexpert.com/article_printable.cfm?id=5621
Creation was fine, I am able to see the additional form as extra tab in Service Desk Support Messages (transaction type SLFN).
But evaluting the data does not work.
According to the survey suite, no data is available - but I answered to the survey/provided input to the form.
I saved the values, and looking into the appropriate tables (mentioned here: CRM Survey Evaluation Data Storage) give the impression that answers are there.
But I cannot evaluate them...
Does anybody have experience with this kind of service desk enhancement and knows how to get the data for evaluation?
Regards,
Jan

Hi Shilpi,
Could you please share how did you achieve this..
Regards.,
Franklin.

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SOFTWARE COMPONENT               RELEASE                    LEVEL               HIGHEST SUPPORT PACKAGE          DESCRIPTION
SAP_BASIS                                        700                              0012               SAPKB70012                                        SAP Basis Component
SAP_ABA                                             700                              0012               SAPKA70012                                        Cross-Application Component
PI_BASIS                                        2005_1_700          0012               SAPKIPYJ7C                                        PI_BASIS 2005_1_700
ST-PI                                                  2005_1_700          0005               SAPKITLQI5                                        SAP Solution Tools Plug-In
SAP_BW                                             700                              0014               SAPKW70014                                        SAP NetWeaver BI 7.0
SAP_AP                                             700                              0009               SAPKNA7009                                        SAP Application Platform
BBPCRM                                             500                              0009               SAPKU50009                                        BBPCRM
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BI_CONT                                             703                              0005               SAPKIBIIP5                                        Business Intelligence Content
ST                                                       400                              0012               SAPKITL422                                        SAP Solution Manager Tool
ST-A/PI                                             01I_CRM500          0000         -                                                                 Application Servicetools for CRM 500
ST-ICO                                             150_700                    0009               SAPK-15079INSTPL                         SAP Solution Manager Implementation Cont
ST-SER                                             700_2006_2          0003               SAPKITLOK3                                        SAP Solution Manager Service Tools
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Dave Black
twitter: @webmosphere
www.webmosphere.co.uk

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