CRM Survey Suite and Web Survey

Hi everyone,
I am new in CRM and have been assigned to investigate the possible ways to send surveyes to the customers/users.
In my investigations and readings, I have found that we coud use CRM Survy Suite or Web Survey.
Could any one please tell me what the difference is between the two?

Hello,
AFAIK only the CRM Survey Suite is fully integrated into the CRM Campaign management. I think the easiest way to send surveys to customers and users is a mail form which sends out a personalized link to the survey.To make the survey available in the internet your basis admins have to configure the SAP Web Dispatcher as I've described in my Blog <a href="/people/gregor.wolf3/blog/2005/11/07/setup-sap-web-dispatcher-with-url-filter-on-suse-linux-90">Setup SAP Web Dispatcher with URL Filter on SuSE Linux 9.0</a>.
Regards
Gregor

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Survey Suite and Marketing Attributes

Hi there,
I just have a problem concerning oure Survey suite in CRM5. I created some test surveys, because this is very new to me. When I create a normal survey with questions and answerd, then it is displayed correct in the PCUI Framework of oure SAP Portal. When I use the function "add questions from marketing attributes" then everything seems to be fine, the questionaire looks good, the questions and answers are there, but when I try to test it in the Activities (PCUI or GUI) then nothing is there, only the normal questions generated.
Is there a difference between normal questions and thoose generated from marketingattributes?
Kind regards
Christian

Not sure about the Activities folder, but I always create my Survey's in the Marketing folder of Survey Suite and our survey's display the questions and write the answers to the attributes.
Have you reviewed Gregor's Campaign/Survey Blog?
/people/gregor.wolf3/blog/2006/07/22/create-run-and-analyze-an-e-mail-campaign-with-a-survey-part-1
I found it very helpful in the early part of my learning process.

SURVEY SUITE - prepopulating the survey field

Hi All,
I am new to SAP CRM and i was trying to create a survey using SURVEY SUITE with some of the fields pre-polulated based on the business partner id. i want to know how it can be done.
any help would be highly appreciated.

Hi,
for pre populating the fields on the survey you can write the code in the PBO function module of the survey which gets called before the survey is displayed.
Open the survey in the survey suite.
Press CTRL + F12 which will open the survey attributes.
it will show two standard function modules.
copy the standard PBO fm to Z one and make the required changes.
hope this will solve your problem.

CRM 5.0 and Web Services

Hello.
My employer is attempting to create a packaged composite application that will need to communicate to a SAP CRM 5 backend system connected through my employer's VPN. Specifically, we would like to make web services method calls that will allow us to create and maintain service tickets for the Service Ticket application of the CRM Service module. First off, does SAP already expose web services in CRM 5 that do this?
Thanks in advance for any assistance that anyone may be able to provide.

Hi Ric,
All the Functionality provided in R3 Based System in the backend utilizes RFC's or BAPI's.
These BAPI's are generally also available as Web Services. Moreover if they are not, you can easily expose a bapi as a web Service and utilize it in your custom Application.
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https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/244e7923-0a01-0010-5887-fe0b0c6dbb8d
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Goto
https://www.sdn.sap.com/irj/sdn/developerareas/contentportfolio
goto http://service.sap.com/swdc >> Content >> Content for Business Suite 2005.
In field "Step 1" choose mySAP CRM 2005 and in field "Step 2" choose the needed functionality.
There u can find many bussiness packages.
Select the bussiness packages need to deploy in EP .
also help is available at http://help.sap.com/saphelp_crm50/helpdata/en/93/35c73c3d91995be10000000a114084/frameset.htm
Hope it helps you ,
Cheers
Gaurav

I have purchased Creative suite and web premium and i have to reinstall them on a new computer. How do I have to proceed?

do anyone know how to proceed? Thank you in advance!@

Just install the way you did originally using the serial number you have. If you need a download link you can likely find one thru the following page:
Download and Installation Help -
https://helpx.adobe.com/download-install.html
If not, then specify which version you need.
If you do not have a record of your serial number, you should be able to find it thru your Adobe account online.

Crm survey suite extractors into BW

Does anyone know whether there are some Business Content extractors for the survey data in CRM. My CRM colleagues have setup surveys using the CRM_SURVEY_SUITE transaction and it would seem to store at least some of this data in the table CRM_SVY_DB_SVS, but not all. However I cannot find any standard extractors to extract all the survey data.
There are extractors for the web survey stuff but the CRM_SURVEY_SUITE transaction does not appear to be a web survey.
Any help would be much appreciated on this.
We are using CRM 4.0 with BW 3.5
Thanks
David

Hi!
you can find survey datasources under RSA5 Root->CRM->0crm_SURVEY. these are some datasources
0SVY_ANSWER_TEXT     CRM Survey: Answers
0SVY_APPL_TEXT       CRM Survey: Applications
0SVY_DATA_1          CRM Survey: Results
0SVY_QSTNNR_TEXT     CRM Survey: Survey Header
0SVY_QUEST_TEXT      CRM Survey: Questions
0SVY_STATUS_TEXT     CRM Survey: Status of Question
0SVY_SURV_TEXT       CRM Survey: Campaign Texts
0SVY_TAROBJ_ATTR     CRM Survey: Recipient Attributes
and web survey datasources under PI_BASIS->0CA_SUR
0WS_ANSWER_TEXT    Web Survey: Reply
0WS_APPL_TEXT      Web Survey: Applications
0WS_KFIGTYP_TEXT   Web Survey: Key Figure Types
0WS_QSTNNR_TEXT    Web Survey: Questionnaire
0WS_QUEST_TEXT     Web Survey: Questions
0WS_STATUS_TEXT    Web Survey: Question Status
0WS_SURVEY_TEXT    Web Survey: Survey
0WS_TAROBJ_ATTR    Web Survey: Recipient
0WS_TAROBJ_TEXT    Web Survey: Recipient
hope it helps
with regards
ashwin

Survey Suite Results

Helloz SAP Experts,
I had created Survery using Survey Suite and i had attached the survey in the Emailer as an Attachment and i had mailed across to 2 Business partners for testing and when then cilck on "SAVE"(execute) push button i am receiving a link which is mentioned below
svyApplicationId=CRM_SURVEY_MARKETING&SurveyId=TEST_SURVEY&svySurveyId=TEST_SURVEY&svyVersion=0000000001&SchemaVersion=1&svySchemaVersion=1&svyLanguage=EN&conid=&svyValueGuid=E0B7AC3F88F6CFF1A9BC00145E7A941C&svyValueVersion=0000000001&survey%2Fresult%2Fq1%2Fa1=&onInputProcessing%28SUBMIT%29=Save
Where can track the responses. Can you please help me out in this regard.
Edited by: madhuthiurnahari on Jul 27, 2011 12:49 PM

Hi please refer to this link. You will get an answer to your query.
Survey Suit in CRM
if you need more info, you can refer to these links as well
crm survey suite extractors into BW
Survey Suite - "Evaluation" button not returning any results
Hope this helps.
rgrds,
Randhir Soni

Survey suite URL

Hi Forum,
I have an issue with survey suite, I have created and generated the survey questionnaire and the original url is also generated and it is opening on WAS also.
Now I would like to know how do I send it to the customer in case I send it by mail to the BP of the target group then my only concern is that I cannot send him the same original url that I have generated since it has all the info about my server.
Is there a way that the custom url that I send to the customer in the mail is different from the original url generated in survey suite and there can be a mapping between the two urls.
Please guide me on this issue.
Regards,
Neeti

Hi Neetika,
May be alternative solution would be to give the URl of the company and put your questionnaire on the webpage and try and see how you could get back the information from the website to the sap system and a rough idea would be to take the responses as a flatfile and then use some upload program and do the required things.
or
Normally you need to use a web dispatcher in SAP standard and this will convert the url you defined to some other URl and customer will see a different url.
This should help you understand better.
http://help.sap.com/saphelp_crm50/helpdata/en/43/1da90939fb3560e10000000a11466f/frameset.htm
Thanks
Srini

Survey suite as url

hi
I have a few questions about Surveys
1) is it possible to create a form in the Survey Suite and then have it linked from a personalized mail form?
2) Why do I keep getting the error message " The name of the function module should be of type CRM_SVY_..._PBO" and The name of the function module should be of type CRM_SVY_..._PAI"?
3) Can the customer later edit the survey on their own, without ever coming back to me?

1) Yes. You go into the Survey Repostitory from Survey Suite and generate the URL that you add to your mail form. Additional setup involved to enable this. See this blog for help:
/people/gregor.wolf3/blog/2006/07/22/create-run-and-analyze-an-e-mail-campaign-with-a-survey-part-1
2) You can just ignore that message
3) Yes...depending upon their desire to learn how to use Survey Suite

CRM Survey Suit

Try to generate URL from Survey Suit,i cant see
any value in "GetFile = ??" and "SendFile=??" This has to be in this format
Get File: CRM_SVY_BSP_xxx_yyy.XML (xxx,yyy being the current CRM system name)
Send File: CRM_SVY_BSP_xxx_yyy.XML (xxx,yyy being the current CRM system name)
Where in the BSP this has to be configured. Another question is where this XML for page is stored.
Thanks

Hi guys,
where i can get the result, the answer of the survey i save in the bsp page¿? Once i fill the web survey i press the button 'send', later it appears a sucessful message, and an url of this type:
http://my.system:port/sap(bD1lcyZjPTMwMA==)/bc/bsp/sap/crm_svy_server/Result.htm?sap-params=c3Z5X2Nvb....
What is the next step? What i have to do with this? any table with the answer¿?
Regards and thanks in advance..
Mon
Edited by: Mon on Apr 3, 2008 10:51 AM

Survey Suit in CRM

Dear SAP Guru's,
Could anyone plz help me how to go about using a Survey suit.
I have created a questionnaire in CRM_SURVEY_SUIT.
Kindly plz share any info about implementing a Survey Process.
Is there any TX. Code to call the Survey Sheet in CRM system. Plz help me with ur experience.
Regards,
Amit

Hi Amit,
I am giving the example how to create questionnaire with Survey Suite for Activities, repeat the same according to your object
Defining Questionnaires
Use
The questionnaire in the activity is based on the survey. A survey is created in the Survey Suite. This is a tool for managing surveys, opinion polls and questionnaires. The surveys can be found in the left area of the Suite. The surveys for each application are found in the corresponding folders in the tree.
For an overview of the available surveys for the relevant application, open the folder for that application.
To display the content of a survey, double-click the survey you wish to see. The content is displayed on the right hand side of the screen.
If a translation has been created for a survey, and is available, the symbol next to the survey in the tree is the symbol for the "Translate" function.
It is possible to copy an existing survey. In this way, you make savings by reusing questionnaires in the same or similar survey projects.
Procedure
To carry out the activity, choose one of the following navigation options:
Transaction Code CRM_SURVEY_SUITE
IMG Menu Customer Relationship Management  Transactions  Settings for Activities  Questionnaires  Define Questionnaires
General Settings for the Questionnaire:
1. Enter the transaction code CRM_SURVEY_SUITE to start the Survey Cockpit.
The Overview of Surveys screen appears.
2. In the list of applications choose the component ACTIVITY.
a. Press button Create (F5) to create a new questionnaire.
b. If you have already assigned a survey to the component, you can choose button Change (F6) to maintain it.
c. If you are copying an existing survey from another application, select the survey, choose the button Copy (F7), assign your newly created survey to application ACTIVITY and rename the survey.
You can edit your questionnaire in the Survey Builder that is opened for case a. and b.
A template is generated for a newly created survey. It already contains a survey title and a section with a question/answer and pushbuttons to send or reset the filled out questionnaire.
3. You can maintain survey attributes (CTRL + F12) to make central settings for your questionnaire.
The system opens a dialog box in which you can decide, for example, whether the survey can still be changed after sending or for which scenarios is it valid.
Create Survey Elements:
1. In the upper left screen area, select the hierarchy node in the structure view of the questionnaire.
2. Choose Insert Section to create a group of individual questions that belong together as regards subject.
The system displays detailed information for the section in the lower left screen area.
3. In the Text field enter a name that is to appear as the title of the question group in the survey.
4. Select the new section and choose Insert Question to define your questions. The system displays entry fields in which you can enter the question text, ID (is visible in expert mode) and the rating factor.
A question consists of the attributes question text, Id, and rating factor, which you must maintain and also of as many answers as required.
A unique Id must be assigned to each question. This Id is necessary for the later evaluation of the completed survey. The system gives you a suggestion for a unique Id, but you can overwrite this.
With the rating factor, you can control the quantitative evaluation of the survey. The higher the rating factor, the greater the weighting of the question in the evaluation. In the evaluation, the calculation is made by multiplying the rating factor of each question by the rating of the selected answer.
5. Select your question and choose Insert Answer to pre-define your answers. The system displays entry fields.
An answer consists of answer attributes and answer options. According to the answer category, the answer can contain one or more answer options. For input fields and text areas, only one answer option per answer is allowed, for radio buttons, check- boxes and list boxes, as many answer options as required are possible.
A unique Id (is visible in expert mode) must be assigned to every answer. This Id is necessary for the later evaluation of the completed survey. The system will give you a suggestion for a unique Id, but you can overwrite this.
You can also determine whether the text is placed to the left or the right of the input element and whether the answer should be in display format only and therefore unchangeable.
For input fields and text areas, you must also specify the size.
If necessary, select one of the answer options as a default value that is already selected when you open the questionnaire.
6. Add other questions/answers that you want to ask in this section or create new sections with questions/answers.
The system updates the status of the questionnaire in the structure view and in the preview every time as soon as you confirm your entries.
7. To change the attributes of a survey element you created, you have to double-click on it in the structure view.
8. Choose Save.
You can run a test for the created survey (CTRL + F8).
9. Go back (F3) and activate your survey (CTRL + F1).
After creating the questionnaire you got to create an URL for this, If you wish to use it in E-Mails. Pleas refer to the following two links to Create an URL
https://www.sdn.sap.com/irj/sdn/profile?userid=3527467
Re: CRM Survey Suit
As per my Knowledge there is no Specific config guide for this
Reward points if it helps
Murali

CRM Web Survey

Hello Experts,
I am trying to load Text master data for Web Survey. Zero records are found.
Also in CRM system in TCode RSA3 there are Zero records. But when I load Transaction data in the Cube the data is getting recorded in the cube. But even for Transaction Info Sources when I goto CRM system TCode RSA3 and execute the Data Source Zero records are found.
I am doing Web Survey for the first time is there any setting I am missing out on.
Kindly help. Point will be awarded.
Info Source are:
Answer Option             0WS_ANSWER (Master Data)
Application                  0WS_APPL (Master Data)
Question                     0WS_QUEST (Master Data)
Questionnaire              0WS_QSTNNR (Master Data)
Questionnaire Status    0WS_STATUS (Master Data)
Recipients                   0WS_TAROBJ (Master Data)
Survey                         0WS_SURVEY (Master Data)
                                   0SVY_DATA_1 (Transaction data)
                                   0WS_DATA_1 (Transaction data)
Thanks,
DS

Hi,
Goto the tcode RSO2 and Enter the datasource name and then it will give the table name from which it is extracting data.
*Hope it helps.

"Dynamic List Box with Single Selection" Survey Suite in CRM 6.0

Hi
I am using CRM 6.0. There in Survey Suite there are 2 answering options "Dynamic List Box with Single Selection" & "Dynamic List Box with Multiple Selection". I am able to make out, how we can assign values to this. I have seen example "Example_Dynamic_survey" also.
I believe we have to use programming for populating this. But how do we have to carry that out.
Thanx and Regards
Hitesh

Hi Hitesh,
There is no need of programming for populating values for Answer category 'List Box with Single Selection' or 'List Box with Multiple Selection'. You have to follow the following steps to populate values for those:
- In the Answer Category select List Box with Single Selection from drop down list
- Then on left hand side tree, right click on Answer and select Insert Answer Option (Answer->Insert Answer Option)
- Then on right side, provide Text for the answer (value)
- To add more values, repeat the process Answer->Insert Answer Option and providing text for those answers in the right side.
Similarly you can populate values for 'List Box with Multiple Selection' also.
This has to be done in the transaction CRM_SURVEY_SUITE.
Hope this is clear to you
regards
Srikantan

How to set value for radio button in sap crm survey suite

Hi ,
I created a survey in CRM Service, in which I added a question with answer as '10 Selection Button Group ('radio button'). And answer has 11 answer options (which means 11 radio buttions). Now when we test the survey, the value for the radio buttons is appearing like 'id_0050569b03091ee480a29d8ee61e953c'. But i want to set a specific value for each radion button (from 1 to 11). So, how to set value for radio button in sap crm survey suite???.
Thanks & Regards,
Seshu

Hi,
I found solution myself. Click on Goto -> Editing Mode -> Expert Mode. Now you can set value for radio button.
Regards,
Seshu

CRM Survey Suite - BW extraction

Dear all,
I have created a survey in CRM survey Suite,
By which business content info providers, i can see the results of my survey?
Thanks in advance..
jmq

HI,
crm survey suite extractors into BW
Re: crm survey suite extractors into BW
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