CRMM_ACCOUNT - Add Activity Reason Code

Hi,
In the CRMM_ACCOUNT Application Activity tab, we want to add the Activity Reason Code as part of the view. The screen structure for ACC_ACT_V1 field group does not have the Reason Code field. Has anybody done this? or has any other suggestions.
Thanks,
Ranjan

Looks like you are using PCUI CRM 5.0.
Append the structure for the field group you specified with the include CRMT_BSP_ACT_REASON_SUBJECT_OJ.
The include contains the fields related to activity reason.
you can add the fields in the field group and
generate the layout.
This works in CRM 4.0.
give it a try , good luck.
Neo

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We are needing to enable some commands on the Cisco CTIOS Siebel connector and just not sure where they are enabled or edited at.
We are using connecter provided by CISCO for CTI between Siebel and CISCO. Connector provides the enabled command to Siebel that siebel can send as device command like "DeviceCommand = "ChangeNotReadyState"" using communication configuration DEF file.
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CTI agents can set their state to NOT READY on a click of button with reason code selected by the agents irrespective of there current state.
We configured the button, but the button is enabled only when the device command "ChangeNotReadyState" is enabled. Can it be possible to enable this button always and we can are able to change agents state at CTIOS level(CISCO)? Can we send "ChangeNotReadyState" command to CISCO irrespective of agents current state
Here is what we have done so far:
We configured DEF according to ORACLE support recommendation (ID 543337.1 listed below in this mail)
RELEVANT PARTIAL DEF FILE:
[Command:DSC_NOTREADY_POP_EXE]
 SubCommand_1 = "DSC_NOTREADY_NOPOPUP"
 SubCommand_2 = "DSC_NOTREADY_POPUP"
 SubCommand_3 = "CleanDashBoard"
 Comment = "YQ8279: Add for Direct not ready Button Aug2012"
 Description = "Not Ready"
 ExecuteAll = "TRUE"
 Hidden = "TRUE"
[Command:DSC_NOTREADY_NOPOPUP]
 Comment = "YQ8279: Add for Direct not ready Button Aug2012"
 Description = "Not Ready"
 DeviceCommand = "ChangeNotReadyState"
 FilterSpec = "[$GetCommandStatus(ChangeNotReadyState)]= 'Enabled'"
 Hidden = "TRUE"
[Command:DSC_NOTREADY_POPUP]
 Comment = "YQ8279: Add for Direct not ready Button Aug2012"
 Description = "Not Ready"
 DeviceCommand = "ChangeNotReadyState"
 FilterSpec = "[$GetCommandStatus(ChangeNotReadyState)]= 'Enabled'"
 Hidden = "TRUE"
 CmdData = "PopupforReason"
 [CmdData:PopupforReason]
 Comment = "YQ8279: Add for Direct not ready Button Aug2012"
 Param.ReasonCode = "[Name]"
 SelectApplet = "Transfer Multiple LOV Popup Applet"
 SelectBusComp = "List Of Values"
 SelectBusObj = "List Of Values"
 SelectParam = "TRUE"
 SelectQuerySpec = "[Type] = 'REASON_CODE' AND [Active] = 'Y'"
 SelectTitle = "Please select the reason for changing status to Not-Ready"
So with above configuration suggested by oracle support we are sending "ChangeNotReadyState" device command twice in a manner so that it will be processed one after the other. But it is not happing, second command is not going through as its not enabled after Siebel issued it once. Please see below logs and highlights.
SCOMM LOG: <In Time Context >
ChangeNotReadyState Command is enabled (status = 16)
see image 1 on attached doc
Now user applied the command once :
See Image 2 on attached doc
Now "ChangeNotReadyState" device command is disabled .
Can we make it "ChangeNotReadyState" enabled via connecter always by making some registry setting or some setup.
See image 3 on attached doc
Oracle Support Suggestion:
Not able to select Not Ready Reason Code [ID 543337.1]
https://support.oracle.com/epmos/faces/ui/km/SearchDocDisplay.jspx?_afrLoop=485718774714219&type=DOCUMENT&id=881215.1&displayIndex=4&_afrWindowMode=0&_adf.ctrl-state=dhq5nrae7_147
Symptoms
In the current production we are having some CTI agents facing problem with picking the AUX Codes (Reason Codes) when trying to change status for Not Ready.
Some of the agents reported that they can NOT pick the reason codes ( probably the icon is disabled for some reason at some point of time). I tried to reproduce the problem, but not happened.
Our objective is to not receive the call and make the agent click the AUX Code (Not Ready Reason Code).
Cause
Users were not able to pick the auxiliary code (reason code) at Siebel web client under using Genesys Gplus 7.0.000.1. Agent objective was to not receive the call and be able to click the AUX Code.
During the operation of selecting an auxiliary code (aux code dialog open or not ready reason code applet) an incoming call reaches the agent before he decide which aux code to user not allowing selecting the reason code.
The GPlus driver at this point did not receive the not ready command and is in ready state for this agent allowing new calls.
Solution
Suggestion was to define first the not ready state for the GPlus with the default reason code = -1. Now agent is on a not ready state allowing enough time for agent to perform the selection.
Then we can call another communications command that starts the popup for the LOV of aux codes.
Here the agent will have enough time to pick the code with no more inbound calls.
The device commands for the command group are as follow:
[Command:NotReadyForGVoiceGroup]
 SubCommand_1 = "NotReadyForGVoiceStd"
 SubCommand_2 = "NotReadyForGVoiceAuxCode"
 SubCommand_99 = "NotReadyForGVoiceEnabler"
 Description = "Set not redy for voice"
 Hidden = "TRUE"
 ExecuteAll = "TRUE"
[Command:NotReadyForGVoiceStd]
 Description = "Set not ready for voice"
 DeviceCommand = "NotReady"
 Hidden = "True"
 Title = "Voice not Ready"
 CmdData = "NotReadyAuxCode"
[CmdData:NotReadyAuxCode]
 Param.ReasonCode = "-1" ; Check manual Gplus Adapter for Siebel 7—Deployment Guide page 241 for the value.
[Command:NotReadyForGVoiceAuxCode]
 Description = "Seçect Reason Code for Voice"
 DeviceCommand = "NotReady"
FilterSpec = "[$GetCommandStatus(NotReady)] = 'Enabled'"
 Hidden = "True"
 HotKey = "Alt+A"
 Title = "Aux Mode"
 Profile = "Gplus Voice1"
 CmdData = "ReasonCodePopup"
 [CmdData:ReasonCodePopup]
 Param.ReasonCode = "[Name]"
 Param.ReasonValue = "[Value]"
 Param.StringAttributeExtensions = "ReasonCode,ReasonValue"
 SelectApplet = "Value Type Pick Applet"
 SelectBusComp = "List Of Values"
 SelectBusObj = "List Of Values"
 SelectParam = "TRUE"
 SelectQuerySpec = "[Type] = 'REASON_CODE' AND [Active] = 'Y'"
 SelectTitle = "Please select the reason for changing status to Not-Ready"

Thanks for your response Cherilynn,
You are correct for a vanilla agetn desktop. However, if the agent has to become available to move from one aux reason to another, the agent may get a call in that process. With customiization, we can allow changing from one aux code to another without having to make the agent ready. Oracle suggested a solution but to do this, we need to enable and modify certain parameters within Cisco. What we are trying to find out is where are these parameters set, ex: AgentWorkMode and AgentWorkMode2, ChangeNotReadyState...
ORACLE SUPPORT SR
Not able to select Not Ready Reason Code [ID 543337.1]
SymptomsIn the current production we are having some CTI agents facing problem with picking the AUX Codes (Reason Codes) when trying to change status for Not Ready.
Some of the agents reported that they can NOT pick the reason codes ( probably the icon is disabled for some reason at some point of time). I tried to reproduce the problem, but not happened.
Our objective is to not receive the call and make the agent click the AUX Code (Not Ready Reason Code).
CauseUsers were not able to pick the auxiliary code (reason code) at Siebel web client under using Genesys Gplus 7.0.000.1. Agent objective was to not receive the call and be able to click the AUX Code.
During the operation of selecting an auxiliary code (aux code dialog open or not ready reason code applet) an incoming call reaches the agent before he decide which aux code to user not allowing selecting the reason code.
The GPlus driver at this point did not receive the not ready command and is in ready state for this agent allowing new calls.
SolutionSuggestion was to define first the not ready state for the GPlus with the default reason code = -1. Now agent is on a not ready state allowing enough time for agent to perform the selection.
Then we can call another communications command that starts the popup for the LOV of aux codes.
Here the agent will have enough time to pick the code with no more inbound calls.
The device commands for the command group are as follow:
[Command:NotReadyForGVoiceGroup]
 SubCommand_1 = "NotReadyForGVoiceStd"
 SubCommand_2 = "NotReadyForGVoiceAuxCode"
 SubCommand_99 = "NotReadyForGVoiceEnabler"
 Description = "Set not redy for voice"
 Hidden = "TRUE"
 ExecuteAll = "TRUE"
[Command:NotReadyForGVoiceStd]
 Description = "Set not ready for voice"
 DeviceCommand = "NotReady"
 Hidden = "True"
 Title = "Voice not Ready"
 CmdData = "NotReadyAuxCode"
[CmdData:NotReadyAuxCode]
 Param.ReasonCode = "-1" ; Check manual Gplus Adapter for Siebel 7—Deployment Guide page 241 for the value.
[Command:NotReadyForGVoiceAuxCode]
 Description = "Seçect Reason Code for Voice"
 DeviceCommand = "NotReady"
FilterSpec = "[$GetCommandStatus(NotReady)] = 'Enabled'"
 Hidden = "True"
 HotKey = "Alt+A"
 Title = "Aux Mode"
 Profile = "Gplus Voice1"
 CmdData = "ReasonCodePopup"
 [CmdData:ReasonCodePopup]
 Param.ReasonCode = "[Name]"
 Param.ReasonValue = "[Value]"
 Param.StringAttributeExtensions = "ReasonCode,ReasonValue"
 SelectApplet = "Value Type Pick Applet"
 SelectBusComp = "List Of Values"
 SelectBusObj = "List Of Values"
 SelectParam = "TRUE"
 SelectQuerySpec = "[Type] = 'REASON_CODE' AND [Active] = 'Y'"
 SelectTitle = "Please select the reason for changing status to Not-Ready"
Regards,
https://support.oracle.com/epmos/faces/ui/km/SearchDocDisplay.jspx?_afrLoop=485718774714219&type=DOCUMENT&id=881215.1&displayIndex=4&_afrWindowMode=0&_adf.ctrl-state=dhq5nrae7_147

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Reversal Reason code has the following uses in SAP!
1- A document is entered & posted Incorrectly. It must be reversed & re-entered correctly. When you reverse the document, you have to enter reversal reason code that explain the reversal. The reversal reason code also control whether the revrsal date is allowed to be different to the original posting date.
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I get nothing but error messages, -
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Now there are hundreds stacked up on my desktop.
I cannot find the answer anywhere. You need to give answers to how to fix these errors because when I "search" "error code" or the number there is NOTHING. NOTHING! Yet you give us these stupid error codes
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Hi,
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Based on the description, you should be using an IMAP account setup in Outlook. As for the error message, usually it's caused by a corrupted message on the Server. I suggest you logon the Webmail site, check if sending/receiving emails works well.
If you find any unusual emails that cannot be read or sent, try deleting them to try again.
I also suggest you create a new profile to setup the IMAP account:
http://support.microsoft.com/kb/829918/en-us
Contact your Email Service Provider to get the correct and latest account settings, since you have been using Outlook for years, some settings may have been changed while you haven't been informed.
For the steps to setup an account in Outlook 2010, please refer to:
http://office.microsoft.com/en-001/outlook-help/add-or-remove-an-email-account-HA010354414.aspx
I hope this helps.
Regards,
Melon Chen
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Hi Suresh,
I guess the idea of MEENAKSH is good, perhaps you have an error in the Tcode, because in table BKPF the Tcode stored is FB1D and not F-32 :
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CRMM_ACCOUNT - Add Activity Reason Code

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