Cross-mailbox conversation expansion doesn't work

In Mail for Mountain Lion, when a conversation has messages in different mailboxes, the gray box to expand/collapse the conversation doesn't work. The number of messages shown only reflects the ones in the Inbox (or active mailbox, probably; I've only tested Inbox). Is this intentional or a bug? If intentional, is there any way to configure the behavior differently, so expand/collapse works?

A little more color on this: If there are 2 or more messages in the active mailbox (and others in a different mailbox), the expand/collapse function works for the messages in the active mailbox. In the message column on the right, all the messages in the conversation are shown (both mailboxes). Only those messages in the active box are shown in the list column when the conversation is expanded. I can kind of see how this might be intentional, but it's strange to see lots of messages in the conversation in the right column, but only one or a few corresponding items in the messge list.

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    null

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    Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

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    Carl Pepper said:
    2008-05-09 13:16:39 (UTC-7)
    I'm having a heck of a time trying to SEND emails on the SilverSpiritHomeServices.com system.
    I'm using a Mac.
    I can do it in Microsoft Entourage, yet I can't do it in Mac Mail (this is the program I need to be able to use).
    Receiving email it works fine, just sending it only works in Entourage.
    Rackspace said:
    2008-05-09 13:16:39 (UTC-7)
    Thank you for choosing Rackspace!
    This is just a quick note to notify you that we have received your support request. A member of your Fanatical(TM) support team will address your request as soon as possible. Should you need to update this ticket, please log into your myrackspace.com account and click on the Support tab or you may call us anytime at one of the below numbers. We're glad to do what we can to help in any way possible!
    Best Regards,
    Your Fanatical™ Support Team
    Rackspace ™
    Toll Free 800.961.4454
    International 1.210.447.4000
    UK Office +44 (0)20 8734 2700
    Rackspace said:
    2008-05-09 13:38:27 (UTC-7)
    Hello,
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    As always, if you have any other questions or concerns, please do not hesitate to contact us. Have a great day, and thanks for choosing Rackspace Managed Hosting!
    Scott Wade
    Linux Systems Administrator III
    Rackspace Hosting ™
    Toll Free 800.961.4454
    International 1.210.447.4000
    Carl Pepper said:
    2008-05-09 14:35:36 (UTC-7)
    The settings I have are:
    [email protected]
    mail.SilverSpiritHomeServices.com
    User Name:[email protected]
    Password: XXXXXX
    (SMTP): pop.SilverSpiritHomeServices.com
    Authentication: None
    Use Secure Sockets Layer (SSL) unchecked
    Carl Pepper said:
    2008-05-09 15:00:15 (UTC-7)
    Here is the "cheat sheet" from APPLE.COM:
    "Outgoing mail server settings
    Outgoing server hostname: __________________________
    Such as smtp.sampleserver.com
    Outgoing server port:
    25 [ ] 465 [ ] 587 [ ] Other: ____
    The outgoing mail server supports Secure Sockets Layer (SSL): Yes [ ] No [ ]
    Outgoing server authentication type:
    Password [ ] MD5 [ ] NTLM [ ] Kerberos [ ]
    Outgoing server requires a username and password: Yes [ ] No [ ]
    If yes, username: ___________________ password: _______________________
    Can these settings be used from any Internet connection?: Yes [ ] No [ ]
    If you use your ISP’s own email service (instead of a third-party such as Gmail), sometimes it may not work if you roam to another Internet access point, such as a cafe with wireless Internet. Check with your email provider that the settings they give you will work if you plan to roam."
    Rackspace said:
    2008-05-09 19:26:43 (UTC-7)
    Hello Carl,
    In your report, I notice this:
    Authentication: None
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    $ perl -MMIME::Base64 -e 'print encode_base64("\000info\@SilverSpiritHomeServices.com\000XXXXXX")'
    AGluZm9AU2lsdmVyU3Bpcml0SG9tZVNlcnZpY2VzLmNvbQBzaWx2ZXIwMA==
    $ telnet mail.SilverSpiritHomeServices.com 25
    Trying 72.3.249.33...
    Connected to SilverSpiritHomeServices.com.
    Escape character is '^]'.
    220 thepepper.com ESMTP
    EHLO RACKSPACE
    250-thepepper.com
    250-AUTH=LOGIN CRAM-MD5 PLAIN
    250-AUTH LOGIN CRAM-MD5 PLAIN
    250-STARTTLS
    250-PIPELINING
    250 8BITMIME
    AUTH PLAIN AGluZm9AU2lsdmVyU3Bpcml0SG9tZVNlcnZpY2VzLmNvbQBzaWx2ZXIwMA==
    235 go ahead
    MAIL FROM [email protected]
    250 ok
    RCPT TO [email protected]
    250 ok
    DATA
    354 go ahead
    Subject: test
    test 123
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    $ nc mail.SilverSpiritHomeServices.com 110
    +OK Hello there. <[email protected]>
    USER [email protected]
    +OK Password required.
    PASS XXXXXX
    +OK logged in.
    All worked in both tests. Please enable authentication and get back to us.
    Best Regards,
    Jared Rodriguez
    Rackspace Support
    Carl Pepper said:
    2008-05-10 15:40:13 (UTC-7)
    What kind of authentication?
    MD5
    NTLM
    GASSPI
    PASSWORD
    Rackspace said:
    2008-05-10 18:02:07 (UTC-7)
    Hello Carl,
    Your server only supports CRAM-MD5 and PLAIN authentication. You will need to use plain text authentication. I have never configured mac mail so I do not know how to configure this, you may want to speak with someone a apple support if you have trouble.
    Best Regards,
    Jared Rodriguez
    Rackspace Support
    Carl Pepper said:
    2008-05-10 18:46:15 (UTC-7)
    Which one is plain text?
    Rackspace said:
    2008-05-10 20:23:43 (UTC-7)
    Hello Carl,
    While I am not sure, you may want to try 'PASSWORD'.
    Best Regards,
    Jared Rodriguez
    Rackspace Support

    I've tried mirroring the settings from Entourage. I will take another look:
    ENTOURAGE
    *Personal Information:*
    Name: Mitch Kring
    Email Address: [email protected]
    *Receiving Mail:*
    Account ID: [email protected]
    POP Server:
    Password: XXXXXX
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    *Sending Mail:*
    SMTP Server: pop.SilverSpiritHomeServices.com
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    APPLE MAIL
    Incoming Mail Server: mail.SilverSpiritHomeServices.com
    User Name: [email protected]
    Password: XXXXXX
    Outgoing Mail Server (SMTP): pop.SilverSpiritHomeServices.com
    Server Port: 465
    Authentication: Password
    User Name: [email protected]
    Password: XXXXXX
    This is all the info I can find right now..

  • My iPhone is frozen. Troubleshooting doesn't work

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    Rob
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