Crystal 2008 not showing a Hash Value correctly

We are using a SQL database with Crystal 2008.
The Problem:
We are having some issues displays the hash value of a varchar(20) in our crystal reports. Every value in the field is either going to be a Null or 20 characters long. We are getting varying length characters, when it should not. And it is showing blank for some of the records when the double check shows that they exist.
What can we do to make Crystal 2008 show these fields correctly? I can use a command but that is a temporary solution for a reoccuring problem with the field in question.
Thank you for your time!
Dan

We use EncryptbyCert() function in SQL. It returns only a value that is either null or 20 characters long. That is all I am able to give for information about that.

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