Crystal report print button greyed out in user citrix sessions

Hi,
We are running Citrix Enterprise Server 4.5 on Windows 2003 servers.
We have a ERP app called Epicor 7.3.6 installed on them.
Crystal Reports 9 is installed on all these servers and the epicor app displays and prints crystal reports.
Some users when logged into their Citrix profile session and running Crystal Reports from within Epicor application can not print the Crystal report because the Print button is greyed out.
We have compared users that can print against users who can not not print and not found anything at the network, file permissions, application permissions, printer setup setting level.
Also, if we were to take citirx completely out of the discussion, what might cause the print button to be greyed out in a crystal report when it is displayed (not the developer, but in the minmal window that shows the export, print, magnify options only).
Thanks
Chris

Check with Epicor. We don't know how Epicor implemented the solution so it's kinda like you asking a mechnic to fix your car, but he can't open the hood to see the engine.
A tip; this is more than likely due to permissions. So, compare between boxes thast work and don't work. Use [Process Monitor|http://technet.microsoft.com/en-ca/sysinternals/bb896645.aspx] to track permission issues.
Ludek

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