Agent email help - buttons greyed out at one location

The setup: Two call centers. One in NC and one in CA.
The one in NC, which is where the call center servers are, has no issues with email buttons becoming active.
The one in CA, every morning when the agents login the email buttons will not become active unless the users do the following workaround
Start agent.
Run and IE url that was given to me by Cisco. http://<ipaddress of ccx server/EemUi/index.jsp?port=59015
This will force Java to start and have the java icon appear in the system tray.
Email buttons become active
Close IE window (which make email buttons grey out again)
close and restart agent
Email buttons work.
I only have this issue in the CA office.
I had them ship a desktop to me in the NC office. I connected it and did NOT have an issue. Everything works perfectly here.
Is the issue tied to the distance? Is there some java time out setting I can tweek to make this work.
I didn't have this problem with 8.5 su 2.... it happened after the update to su 3
Anyone seen this? Cisco has no answer.

I bounced this around the office to get some ideas. One question - how long is the CA office waiting for the email buttons to become active? That is, setting the workaround aside, if they wait long enough, do the Agent E-Mail buttons ever become active? The thinking is that could be a factor as the entire applet is around 40 MB. If connection speed isn't great it could take a while to download which would explain the scenario.
Tom

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Unless one is working in ColdFusion, or has special
requirements, the FTP &
RDS server option should never be used.
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
==================
"Alan" <[email protected]> wrote in
message
news:C4F834C6.30E30D%[email protected]..
>A guess- they set this up as an "RDS" ftp site, and it is
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>
> --
> Alan
> Adobe Community Expert, dreamweaver
>
>
http://www.adobe.com/communities/experts/
>
>
>

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Hi there,
I have a problem with the office communicator. I'm able to make a call to one party without any problems. The issue occurs when I add two or more parties into the conversation. The call button will be greyed out and Im unable to make a call.
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Agree with Anthony.<o:p></o:p>
You can check that by initialing a audio meeting.Then check if the call button grays out.<o:p></o:p>
Lisa Zheng
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