Crystal report Print small print area

Hello,
i made some receipt print and i had a problem with printig of report. I prepared report and in reportviewer it was OK, but when i send it to a receipt printer, the final ouptut is bad.The report was printed in small text area left bottom of paper.
in attach file: left is oputput, right is viewer.
I tried it to send via PrintToPrinter method or print from CrystalReportViwer. The problem is everywhere.
Maybe some problem with resolution..
Can you resolve my problem ?
Thanks you for your idea
Jan

Hello Jan
The most likely reason is the printer driver. From the screenshot, the report looks like it is formatted on an A1 or 8 1/2 X 11 page. But the printout is on a label printer(?). So, if the report is supposed to be used on a label printer, it must be formatted in the designer for that specific label printer.
You don't mention the version of CR or VS you are working with, but I assume it is VS 2010 / 2012 and SAP Crystal Reports, developer version for Microsoft Visual Studio (CRVS). If that is the case, make sure you apply Service Pack 8 for CRVS:
SAP Crystal Reports, developer version for Microsoft Visual Studio: Updates & Runtime Downloads
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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Crystal Reports export and print fails with SSL / https but works with http

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So, you mean that it could be a websphere issue?
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