Crystal reports 2011 installation INS00140 "Invalid KeyCode" error.

I just purchased and downloaded the latest Crystal Reports 2011 (SP02) version and I am getting the infamous INS00140 Invalid KeyCode error. I have read and tried all the solutions that I could find in this forum, and some more quasi-solutions found on the web: I have tried the installation on 2 different XP workstations and even on a Windows 2003 server platform, TO NO AVAIL.
I have now spent a week 'Fiddling' around with this, and I am not IMPRESSED. Is there a REAL solution to this, anyone? I am not spending another week mucking around with this , and I need to know who to contact to get this RESOLVED...please.

Hello,
It is the crypt*.dll causing the problem. Some older program installed it into the system32 folder which is not MS Certifiable now. I found older versions of Adobe Reader put it in the \system32 folder but there may be others also.
What is in your PATH statement?
The problem is the version CR installs will be about 1.2 meg, older versions do not have the updates Cr requires and because what ever program is using it it's in memory so CR uses it which causes the install to fail. SP 3 I believe will have a fix from RSA and it will either be renamed and/or not sure what they are going to do to it to fix compatibility issues with older versions.
You could try just using the defaults in both the System and User:
PATH=C:\Windows\system32;C:\Windows;C:\Windows\System32\WindowsPowerShell\v1.0\;
Copy your path from the System Environment variables and then change it to something like the above and try again. Once Cr is installed then name it back. Problem is if that program that does need it runs first CR is going to break when trying to start it up. If that happens and it installs then try renaming the one in the \system32 folder and copy CR's in it's place. Change the PATH back and then re-boot and it may work. I believe the files is common for all and backward compatible so what ever program is using it should work with the one from the CR folder.
I'll pass this onto one of the guys here who is looking after these install issues and see if he has any more suggestions.
Don

Similar Messages

Crystal Reports 2011 Installation Issue, key code not valid

Folks,
We have just purchased two licenses for the Crystal 2011 upgrade from DigitalRiver. The installation completes successfully, using one of the two "digital rights" keys that were provided in the confirmation email from DigitalRiver.
Upon launching Crystal Reports 2011 for the first time, though, we are being prompted with a License Manager window asking to add a key code for Crystal Reports. We enter the "digital rights" key provided by DigitalRiver, the same one used during the installation [copy and pasted from the email for accuracy] and receive the error message "The key code you just typed is not valid, please try again."
Canceling this window or clicking Ok simply closes the Crystal Reports application.
Any assistance in how to get the application running would be helpful.
Tested Environments:
Windows 7 Professional SP1, 32bit
Visual Studio 2010 w/ CR for Visual Studio 2010 installed
Windows Server 2008 R2, 64bit
Thanks,
Jeff

Follow-up:
We went through several iterations of installation and finally decided to mix things up to see if we could get a different response from the software. The items that we performed differently were as follows:
1. Ran the setup.exe as administrator [even though we have full admin access as the logged in user]
2. Hand typed the digital rights key rather than cut/paste from the email
3. Performed a custom installation rather than the default and de-selected all of the SAP and other software integration options.
The software ran fine without prompting with the License Manager.
My guess is that it was the removal of the integration pieces that allowed the application to run. We'll perform our next install with just that change and see if it is the culprit.
Jeff

SAP Crystal Reports 2011: Error INS00140 and other install errors

Hi all,
There have been many customers who have downloaded the Crystal Reports 2011 installation package and have run into an error when the installer attempts to recognize the keycode being used. The error received is "The Product Keycode is not valid INS00140."
This thread is meant to track all current resolutions that have been determined based on troubleshooting with customers thus far. In addition, the thread will provide you with the list of things that we need to know in order to properly troubleshoot the issue.
Before attempting any of the steps below, please be sure that you are using the latest version of Crystal Reports 2011 which is SP02. You can download this version from the SAP [website|http://www.sap.com/solutions/sap-crystal-solutions/query-reporting-analysis/sapcrystalreports/index.epx].
Coy
====================
Resolution Options
Windows XP & Microsoft Visual C++ Redistributable
If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. You can check this by using the Add / Remove Programs dialogue.
KB2467175
KB2467174
KB2467173
If any of these are installed, then please remove them before attempting to install Crystal Reports 2011.
Installing with Dashboard Design 2011 or Presentation Design 2011
If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. To check this, launch run regedit and navigate to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Shared Tools\keydecoder.dll
You want to make sure that the "path" key is pointing to the valid path for the keydecoder.dll. The correct path to the DLL should be: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x8keydecoder.dll.
Uppercase License Key
In addition to the above, you need to make sure that you are entering the license key in all uppercase characters. There is a current issue with the installer where it does not accept lower case characters.
Fix - Coming in SP02, but can implement manually for now
Locate the BCM-4-0.dll.2.Config file in the <install package directory>\dunit\product.crystalreports-4.0-core-32\actions
(replace crystalreports with crystalreportsjava for CR for Ent and xcelsius for dashboards)
Open BCM-4-0.dll.2.Config
Locate this line:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.1434" newVersion="8.0.50727.4053" />
Modify the oldVersion number to make the line like this one:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.4053" newVersion="8.0.50727.4053" />
This should allow you to install without issue.
Further Troubleshooting
If none of the above helps to resolve the issue, then we need the following:
The installation logs from the following folder: C:\Documents and Settings\<YOUR USER NAME>\Local Settings\Temp\<DATE OF YOUR LAST ATTEMPTED INSTALLATION>
The results from attempting to run the keycode validator directly. You can find it under the folders that contain the installation package. For example, C:\Documents and Settings\<YOUR USER NAME>\My Documents\CrystalReports2011\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core 32\actions\isKeyCodeValid.exe -keycode <YOUR KEYCODE> -version 140 -property CR.EnableCR
You should submit a new forum post with relevant details about the error and provide links to download the logs generated by following the above steps.
Edited by: Don Williams on Dec 22, 2011 7:53 AM

Then try these:
1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.
Make sure it is not less than 14.0.2...
2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.
3. Copy the installation package to a hard drive if possible to avoid any networking issues.
4. Login to the machine as Local ADMINISTRATOR.
5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.
6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".
7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.
8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"
Edited by: Don Williams on Dec 22, 2011 7:51 AM

Crystal Reports 2011 INS00140 error

I have been unsuccessful in installing Crystal Reports 2011. After I enter my name, company name, and key, it will pop up with the error after 30 to 45 seconds of waiting. I am uncertain if I have to uninstall Crystal Reports 2008. I have spoken to technical support. They gave me a few things to try however, the end result was the same. They mentioned to go back to the distributor and get another CD Key. I am not certain if that would even matter at this point considering I am not getting that type of error.
PC Spec:
Dell Precision T3500
Windows 7 Enterprise w/SP1
4GB memory
Intel Xeon W3550
Steps taken:
1. Downloaded latest files from SAP (53005711 and 51041020)
2. Made certain I did not have the MS KB2467175 update
3. Installed Visual Studio Pro 2010
Please let me know what else I can do to get this on my system short of reinstalling the OS.

I spoke with Sean Keaney. This is the email I got:
Hello,
Please follow the below steps to install CR 2011.
Symptom
The Product keycode is not valid. INS00140 Error appears in Validation Result window during Crystal Reports 2011 installation
Environment
Crystal Reports 2011 (patch level below SP02)
Reproducing the Issue
1.     Run Crystal Reports 2011 setup.exe
2.     Enter valid keycode when prompted
3.
Cause
This is known issue and fixed in ADAPT01538339.
There is a conflict between keycode validation process and Microsoft Visual C++ Redistributable Patch KB2467175
Resolution
The issue has been resolved in SP02, but as a quick fix uninstall the Microsoft patch, install Crystal Reports 2011 and reinstall the patch.
The link for patch download: http://support.microsoft.com/?kbid=2467175
Update: According to the latest information Microsoft replaced the patch with a newer security update.
If this does not work for your install please contact the team who provided the license key to you so they can check this against their records.
Should you require any further assistance please do not hesitate to contact us.
Kind regards
Sean Keaney
Support Consultant
AGS Primary Support, Customer Interaction Center
SAP Service Marketplace: www.service.sap.com
http://www.sap.com
To get the most from your support, please review the Global Support Customer Interaction Brochure
Your Feedback Counts - Complete our Survey Today!
SAP Service Marketplace Channel: www.youtube.com/sapsmptv
This communication contains information which is confidential and may also be privileged. It is for the exclusive use of the addressee. If you are not the addressee please contact us immediately and also delete the communication from your computer. Steps have been taken to ensure this e-mail is free from computer viruses but the recipient is responsible for ensuring that it is actually virus free before opening it or any attachments. Any views and/or opinions expressed in this e-mail are of the author only and do not represent the views of SAP.
SAP SSC (Ireland) Limited, Registered in Ireland No. 256220. Registered Office: 1012-1014 Kingswood Avenue, Citywest Business Campus, Dublin 24, Ireland

Crystal Reports 2011 Upgrade edition not installing

Hi, I bought Crystal 2011 upgrade on Friday and have been trying to install it. It seems to complete the installation but in the end I get this error message after clicking on Finish button.
Missing installdir reg key for installiverse, required for uninstall.
Key: SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Installer\aurora
Value: Path
Checking the Crystal Directory under Program Files showing only Chart Support subdirectory.
Need some help with this issue.

1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.
Make sure it is not less than 14.0.2...
2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.
3. Copy the installation package to a hard drive if possible to avoid any networking issues.
4. Login to the machine as Local ADMINISTRATOR.
5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.
6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".
7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.
8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"

SAP Crystal Reports 2011: Error INS00140 The Product keycode is not valid

I have followed all of the instructions in the previous thread but am still getting the error message. I am trying to install on a Windows 7 machine.

Try this Post...
SAP Crystal Reports 2011: Error INS00140 and other install errors
PS - Coy no longer works here
Don

Getting "The product key is not valid. INS00140" error during Crystal Report 2013 installation

We are getting “The product key is not valid. INS00140” error during Crystal Report 2013 installation. We are trying to install crystal report on Windows 7 64 bit OS.
Can anyone help?

What is CrystalReportsJava-2013? Where did this come from - download link? CD?
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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Crystal Reports 2011 Demo Install Error

Downloaded the trial of Crystal Reports 2011 today (installer says it is SP2) and it will not install. Searched the forums and the 'net and not finding anything that appears to be applicable to my situation, so here goes:
Windows 7 64-bit Pro SP 1, all updates
Crystal Reports 8.5 and 9.2 installed
Visual Studio 2010 Pro with all updates
RAD Studio XE2 with latest updates
Crystal Reports for Visual Studio 2010
I run the setup as an admin, Windows 7 compatibility checked, etc. as suggested in other posts.
I am getting a Visual C++ runtime library error "This application has requested the Runtime to terminate it in an unusual way."
I get this initially when the installer says "Installing Deployment Unit:" and the unit listed is:
tp.microsoft.vcredist-7.1-core-32,14.0.0.760
I have a screenshot, but the above gives relevant information. If I click OK on the error, I will continuously get it for all other files and then get the pleasure of getting it again when I cancel the installation. We have been considering moving to SSRS, but wanted to give the 2011 Crystal a shot since we have several hundred reports developed in it.
Thanks in advance for any help and apologies if I missed something in my searching. Any ideas??

Hello,
First thing is CR 8.5 is not side by side compatible, so uninstall it. I don't see this causing install issues but just an FYI...
I assume you downloaded it from the Trial version Page then or was it in Service Market Place?
SP 2 is both Full and Incremental so I'll start the download and test also. It may be they linked to the wrong file.
How big was the file you downloaded?
Also, have a look at this post: SAP Crystal Reports 2011: Error INS00140 and other install errors , there may be something going on with one of those MS Kbases causing the issue, or could be something new.
I checked with the PM for Cr 2011 and there should be both incremental and a full build available, possibly they did link it to the wrong one...
Thanks again
Don
Oh and check that you have .NET 2.0 to 4.0 Framework installed, CR requires is.
Don
Edited by: Don Williams on Sep 28, 2011 1:49 PM

HELP ! Crystal Report 2011 TRIAL - Can't Open Program WITHOUT AN ERROR

Server: windows 2008 R2
1) Crystal Reports 2011 was installed using the Trial version.
2) Added the trial key in the form - OK.
3) Clicked to start Crystal Reports 2011 and a dialog box pops up:
CRYSTAL REPORTS STOPPED WORKING
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Problem signature:
Problem Event Name: APPCRASH
Application Name: crw32.exe
Application Version: 14.0.0.760
Application Timestamp: 4d688f61
Fault Module Name: crw32.exe
Fault Module Version: 14.0.0.760
Fault Module Timestamp: 4d688f61
Exception Code: c0000005
Exception Offset: 00028ada
OS Version: 6.1.7600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
FROM EVENT LOG - MORE INFORMATION
~~~~~~~~~~~~~~~~
EVENT LOG
~~~~~~~~~~~~~~~~
CRYSTAL REPORTS 011 - 32 Bit
Windows 2008 R2 Statndard
64 bit, 16 GB ram
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Fault bucket 2445902896, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: crw32.exe
P2: 14.0.0.760
P3: 4d688f61
P4: crw32.exe
P5: 14.0.0.760
P6: 4d688f61
P7: c0000005
P8: 00028ada
P9:
P10:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Faulting application name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Faulting module name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Exception code: 0xc0000005
Fault offset: 0x00028ada
Faulting process id: 0x1be0
Faulting application start time: 0x01cc367d04e5e87c
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Report Id: 486fd25a-a270-11e0-b215-842b2b4c199e
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Attached files:
C:\Users\jyanagi\AppData\Local\Temp\WERF967.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\jyanagi\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_crw32.exe_149624126266436fca64902e9d839546696c19_00630da2
Analysis symbol:
Rechecking for solution: 0
Report Id: 486fd25a-a270-11e0-b215-842b2b4c199e
Report Status: 0
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The description for Event ID 1904 from source HHCTRL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
about:blank
http://go.microsoft.com/fwlink?LinkID=45840
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
APPLICATION ERROR - EventID 1000
Faulting application name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Faulting module name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Exception code: 0xc0000005
Fault offset: 0x00028ada
Faulting process id: 0x3644
Faulting application start time: 0x01cc367c5f8cd8b8
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Report Id: a1c2265e-a26f-11e0-b215-842b2b4c199eGet Windows Live Mail to create your own photo e-mails

Hi,
Thanks for your reply. I followed the other link and it didn't help my current situation.
Is there a link for paid support .. all I need to do is the following for a client:
1) Install Crystal report 2011 on a Microsoft 2008 Server R2.. my error message is above.
Resolve the error on start up of Crystal reports..
It's already been over 1 week .. and I can't seem to get a live person on SAP that can help me... once this is resolved I think I will be ok.
I have CR XI on running on another server with no issues.. I don't know if the above is due to a service pack issue, security issue on installation, ... its a production server so I just want to resolve this quick.
Any help you can give me on getting alive person that I can talk to will be greatly appreciated.
Thank you.
Edited by: Mitsuokbs on Jul 1, 2011 10:38 AM

SAP Crystal Reports 2011 - Product keycode

Dear all,
I have been requested to install SAP Crystal Reports 2011 to use it as a reporting tool for our SAP ERP 6.0.
However, I got stuck when the installation program asks me for the "Product Keycode". Does anybody know if there is a temporary product keycode so we can evaluate this product before purchasing it?If so, where is it?
Once SAP Crystal Reports 2011 is successfully installed, do we need to install anything else in order to set up the connection between SAP Crystal Reports 2011 and SAP ERP 6.0?
Thanks in advance,
Marc

Since someone on your site obtained CR 2011, they should also have a permanent keycode...
Failing that, the only way to get a 30 day temp eval keycode is from here;
http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
But you will still have to go back to who ever obtained your current CR 2011 and ask them for a permanent keycode.
Re. Connection to SAP ERP 6.0. You're better off asking in the SAP Crystal Reports Database Connectivity|SAP Crystal Reports - Data Connectivity; forum rather than in this forum.
- Ludek

Error while running Java application using Crystal Reports 2011

Hello,
I would like to ask for your help.
Environment details:
Java based standalone application in Development environment.
Crystal Reports 2011 (no SP applied)
Oracle 11g ( 32 bit client installed)
Win7 64 bit OS.
Workflow:
While running the java application, which will display the reports I am getting the below mentioned error. I guess that is because I am missing the Crystal runtimes (Correct me if I am wrong).
I know that CR2011 do not have any sdks/ jar available for deployment. In this case, which runtimes should I be using? Does installing CR2011 be enough in the development box?
Please provide me the link from which I can download the same.
Let me know if I need to provide more details on this. Any suggestions are most welcome.
Thank You.
Code used:
reportClientDoc = new ReportClientDocument();
System.err.println("Opening the Report ");
reportClientDoc.open(REPORT_PATH, 0);
// this is where the error or exception is thrown
_Error: _
log4j:WARN No appenders could be found for logger (com.crystaldecisions.reports.reportdefinition.ReportDocument).
log4j:WARN Please initialize the log4j system properly.
com.crystaldecisions.sdkreport.lib.ReportSDKException: com/businessobjects/reports/jdbinterface/common/DBException---- Error code:-2147467259 Error code name:failed
                at com.businessobjects.reports.sdk.JRCCommunicationAdapter.<init>(SourceFile:286)
                at com.businessobjects.sdk.erom.jrc.a.<init>(SourceFile:43)
                at com.businessobjects.sdk.erom.jrc.ReportAgentFactory.createAgent(SourceFile:46)
                at com.crystaldecisions.proxy.remoteagent.RemoteAgent.<init>(SourceFile:703)
                at com.crystaldecisions.proxy.remoteagent.RemoteAgent.a(SourceFile:662)
                at com.crystaldecisions.proxy.remoteagent.RemoteAgent.a(SourceFile:632)
                at com.crystaldecisions.sdk.report.application.ClientDocument.if(SourceFile:504)
                at com.crystaldecisions.sdk.report.application.ClientDocument.open(SourceFile:669)
                at com.crystaldecisions.reports.sdk.ReportClientDocument.open(Unknown Source)
                at rp.batch.bo.RpJRCExportReport.runReportExport(RpJRCExportReport.java:517)
                at rp.batch.bo.RpSchedReportRun.process(RpSchedReportRun.java:163)
                at rp.batch.bo.RpSchedReportRun.drive(RpSchedReportRun.java:240)
                at rp.batch.bo.RpSchedReportRun.main(RpSchedReportRun.java:265)
Caused by: java.lang.NoClassDefFoundError: com/businessobjects/reports/jdbinterface/common/DBException
                at com.crystaldecisions.reports.queryengine.Session.a2(SourceFile:244)
                at com.crystaldecisions.reports.datafoundation.DataFoundation.do(SourceFile:376)
                at com.crystaldecisions.reports.dataengine.dfadapter.DFAdapter.do(SourceFile:111)
                at com.crystaldecisions.reports.dataengine.datafoundation.CreateDataConnectionCommand.new(SourceFile:81)
                at com.crystaldecisions.reports.common.CommandManager.a(SourceFile:71)
                at com.crystaldecisions.reports.common.Document.a(SourceFile:203)
                at com.businessobjects.reports.reportconverter.v12.e.a(SourceFile:442)
                at com.businessobjects.reports.reportconverter.v12.e.a(SourceFile:231)
                at com.businessobjects.reports.reportconverter.v12.d.m(SourceFile:192)
                at com.businessobjects.reports.reportconverter.v12.f.if(SourceFile:210)
                at com.businessobjects.reports.reportconverter.v12.V12SaveLoader.a(SourceFile:242)
                at com.businessobjects.reports.loader.ReportLoader.a(SourceFile:205)
                at com.businessobjects.reports.sdk.JRCReportLoader.a(SourceFile:137)
                at com.businessobjects.reports.sdk.JRCReportLoader.a(SourceFile:76)
                at com.businessobjects.reports.sdk.requesthandler.ReportDocumentRequestHandler.a(SourceFile:136)
                at com.businessobjects.reports.sdk.JRCCommunicationAdapter.<init>(SourceFile:229)
                ... 12 more
Caused by: java.lang.ClassNotFoundException: com.businessobjects.reports.jdbinterface.common.DBException
                at java.net.URLClassLoader1.run(URLClassLoader.java:200)
                at java.security.AccessController.doPrivileged(Native Method)
                at java.net.URLClassLoader.findClass(URLClassLoader.java:188)
                at java.lang.ClassLoader.loadClass(ClassLoader.java:307)
                at sun.misc.LauncherAppClassLoader.loadClass(Launcher.java:301)
                at java.lang.ClassLoader.loadClass(ClassLoader.java:252)
                at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:320)
                ... 28 more

Help me ...
Ambient:
Crystal Reports Viewer 14.0.0.0
java.vendor = Sun Microsystems Inc.
java.version = 1.6.0_37
os.name = Windows NT (unknown)
os.version = 6.2
os.arch = amd64
Exception:
com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: com.businessobjects.sdk.erom.jrc.ReportAgentFactory---- Error code:-2147215357 [CRSDK00000026] Error code name:internal
          at com.crystaldecisions.sdk.occa.report.lib.ReportSDKException.throwReportSDKException(ReportSDKException.java:112)
          at com.crystaldecisions.proxy.remoteagent.RemoteAgent.createDefaultAgent(RemoteAgent.java:1000)
          at com.crystaldecisions.sdk.occa.report.application.ClientDocument.initRemoteAgent(ClientDocument.java:770)
          at com.crystaldecisions.sdk.occa.report.application.ClientDocument.open(ClientDocument.java:961)
          at com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.open(ReportClientDocument.java:226)
          at src.HelloWorldSwing.createAndShowGUI(HelloWorldSwing.java:54)
          at src.HelloWorldSwing.main(HelloWorldSwing.java:24)
Source:
import java.awt.BorderLayout;
import javax.swing.JFrame;
import com.crystaldecisions.ReportViewer.ReportViewerBean;
import com.crystaldecisions.sdk.occa.report.application.DatabaseController;
import com.crystaldecisions.sdk.occa.report.application.OpenReportOptions;
import com.crystaldecisions.sdk.occa.report.application.ReportClientDocument;
import com.crystaldecisions.sdk.occa.report.data.IConnectionInfo;
import com.crystaldecisions.sdk.occa.report.reportsource.IReportSource;
public class HelloWorldSwing {
           * @param args
          public static void main(String[] args) {
                    HelloWorldSwing pgm = new HelloWorldSwing();
                    try {
                              pgm.createAndShowGUI();
                    } catch (Exception e) {
                              e.printStackTrace();
                              //JOptionPane.showMessageDialog(null, e.toString());
           * @throws Exception
          public void createAndShowGUI() throws Exception {
                    // Make sure we have nice window decorations.
                    JFrame.setDefaultLookAndFeelDecorated(false);
                    // Create and set up the window.
                    JFrame frame = new JFrame("HelloWorldSwing");
                    frame.setTitle("Titolo del Report");
                    frame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
                    ReportViewerBean viewer = new ReportViewerBean();
                    viewer.init(new String[0], null, null, null);
                    ReportClientDocument rpt = new ReportClientDocument();
                    rpt.setReportAppServer(ReportClientDocument.inprocConnectionString); // inproc:jrc
                    rpt.open("Report.rpt", OpenReportOptions._openAsReadOnly);
                    IReportSource rptSource = rpt.getReportSource();
                    viewer.setReportSource(rptSource);
                    frame.getContentPane().add(viewer, BorderLayout.CENTER);
                    frame.setSize(1930, 1030);
                    frame.setVisible(true);
                    viewer.start();

Error When Refreshing a Crystal Report 2011 from BI launchpad

Hi,
I am getting this error message [CRWWEB00000119] VIEWER COULDN'T PROCESSS AN EVENT when trying to view a crystal report from BI Launchpad. I have created the report using Crystal 2011 and Published it to SAP BO BI 4.0, Verified the Database Username/password for the report and it has the correct information. Report works without issues from Crystal 2011 Designer.
When I schedule this report it fails alsowith "Error in File ~tmp1ccc6d9c2d14c50.rpt: Failed to load database information" message.Checked the Oracle ODBC on the server and it is pointing to the DWH, I have created the report using Crystal 2011using oracle server connection and Oracle 11gR2 32 bit client is installed on my machine, SAP BO BI 4.0 Server has Oracle 11gR2 64 bit middleware and has the Oracle ODBC for the conenction i am using in the report.
Please let me know if anyone has faced similar issue with SAP BO BI 4.0 and can help me resolve this, below is my environment details.
Environment:
Windpows Server 2008
SAP BO BI 4.0
Crystal Reports 2011
Oracle 11gR2
Thanks
Sachin

Hi Sachin,
Did you verified the database details for the report in the CMC?
Can you try also to publish the report by using the tool Report Upload Wizard?
Thanks
Philippe

Merge files or redist installer for Crystal Reports 2011

I cannot find packages for merge files or installer for the redistribution files for Crystal Reports 2011. I have found them only for older versions. In the download section there is somewhere a hint that they are at a different position but no information where.
Can anyone help me?
Thank you
Arne Ortlinghaus

Hi Don,
thank you. It is ok using the files you indicated me. But there are still some doubts.
What does happen on a machine where a designer 2011 (internal version 14) is installed and an application that uses the dlls for Visual Studio 2010 (internal version 13). Does this work without problems?
In a readme for the redistributables for Visual Studio 2010 I have found the following text which I cannot interprete:
If you have installed Crystal Reports 2011 or any of the SAP BusinessObjects XI 4.0 products,
you may notice that their installation contains the same "Crystal Reports 2011" and "SAP
BusinessObjects Enterprise XI 4.0" folders as you see in this folder. Please note that the
folder/files names may be the same but most files have a different version, and are not
compatible with the Crystal Reports 2011 or SAP BusinessObjects XI 4.0 products.
Currently we want to upgrade our programs from Crystal Reports 9 to 2011 and we have many installations where for one machine the Crystal Reports Designer is needed together with our applications.
Arne Ortlinghaus

Error installing crystal reports 2011

I am trying to install crystal reports 2011 and I keep getting an error that I need administrative priviliges to continue. I am the administrator and i have tried running as administrator. Why does this keep giving me this error. I am running the 32 bit version of windows 7. I have .net 4 installed.

Ah, worth a try.... Likely your IT guys burn images all from the same master or using the same CD's DVD's to install from. I have installed it on various OS, XP, Windows 7, Vista, 2008 32 and 64 bits and no problems. But they are clean also, no third party app's pre-installed other than Visual Studio 2010. And My PC at home has just about everything on it an no issues with it either...
I can't say why then. I suggest you purchase a [support case|http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryID=38156200] and get into the Report Design queue and get them to get more info from you. Logs and other files cannot be attached to Forums.
It appears to be known issues and they are working on getting it resolved. It likely is a missing dependency or some version specific dependency we and you may have a newer version. In either case you can get a refund.
Or wait until SP 2 comes out and hope your specific issue is fixed.
Thanks again
Don

Crystal reports 2011 - Application error crw32.exe

Hi,
I hope that I'm posting in the right section.
We use Crystal reports 2011 on one of our servers but are experiencing a number of application errors to do with the software. Unfortunately I haven't been able to find out if there are any specific activities on the server which are generating them.
The errors are as follows:
Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Faulting module name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Exception code: 0xc0000005
Fault offset: 0x007010ef
Faulting process id: 0x3f8
Faulting application start time: 0x01cf6ea5517923e6
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Report Id: 954a54f3-da9a-11e3-acdb-3cd92b08a874
Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0150010
Fault offset: 0x0008477b
Faulting process id: 0x3f8
Faulting application start time: 0x01cf6ea5517923e6
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 962a1691-da9a-11e3-acdb-3cd92b08a874
Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Faulting module name: msxml6.dll, version: 6.30.7601.17514, time stamp: 0x4ce7b8eb
Exception code: 0xc0000005
Fault offset: 0x00001fa8
Faulting process id: 0x1c98
Faulting application start time: 0x01cf6ea75a5019f4
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Windows\System32\msxml6.dll
Report Id: b100ae23-da9b-11e3-acdb-3cd92b08a874
If you require any additional information from me please let me know.
Thanks for reading.
Regards,
Don

Hi Brian,
Thanks for your help and advise.
Crystal has been running on the server for some time (over a year) but hasn't been 'managed' until now so am looking at all of the issues at present.
We haven't seen a pattern when the errors started though.
Unfortunately the only errors I think relating to CR are the ones in the original post. There are other errors, particularly to do with printing, but I think that they these are due to the TS sessions which wouldn't run Crystal. See below.
The print spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\tsprint.dll, error code 0xc1. See the event user data for context information.
I am assuming the users are fine when they view the report then; scrolling through pages. Yes, I believe so.
Yes, there are no locally attached printers on the server so the users rely on their remote session sharing the printer.
Regards,
Don

Crystal reports 2011 installation INS00140 "Invalid KeyCode" error.

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