CS4 Web Premium Acrobat won't accept serial number

Acrobat 9 keeps asking for a serial number and doesn't accept the CS4 serial number. I upgraded from CS3WP and all the other applications work fine. I hate to reinstall again because that means reinstalling CS3 and CS4... any ideas?
MBP 15" (late 2007) 2.6Ghz, 4GB RAM running 10.5.5

Bob - it seems that Adobe support don't provide much help either. After taking about half an hour to grasp the situation, the support rep I spoke to suggested wiping CS4, running the clean script, running Windows Installer Cleanup, and then reinstalling everything - a good eight hours work when we have better things to do.
The best method is to uninstall Acrobat using its own .msi file: C:\Program Files\Adobe\Acrobat 9.0\Setup Files\{some-random-string}\AcroPro.msi - rick-click in Windows Explorer, select uninstall, and reboot when its done.
Then use the CS4 disks to reinstall Acrobat (it will be down towards the bottom of the component list), run another CS4 application to update the registration data (which will happen automatically if the rest od CS4 is still activated) and then Acrobat will behave itself.
However, it has to be sad that this particular registration system is very counterproductive, as can be seen by searching this forum of online. Why not just provide the Acrobat key with the software and save customers all the hassle?

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Ive downloaded csk6 design and web premium trial its asking for serial number

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There are no serials for trials. it simply has expired. Read this:
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Acrobat Pro reinstall won't accept serial number.

I have an iMac running Yosemite. I had to reinstall Adobe CS3 suite on a partition because I have some files that I need to keep the older software for, but when I open the program Acrobat Pro after the install, which went OK, it says my serial number is not valid. I also entered the serial number for the previous version of Acrobat Pro, and the serial number for CS2, but still get the same message. All the other programs opened OK and accepted the serial number, and I have reinstalled before on both Snow Leopard and Mavericks with no problem. Any thoughts on the problem would be appreciated. Thanks.

Hi rolandk43,
Are you still facing this issue.
Do you have separate serial number for Acrobat and CS3 suite?
Also attach the screen shot of your problem when you reply.
Regards,
Ajlan Huda.

Photoshop elements 13 won't accept serial number I just redeemed

photoshop elements 13 won't accept serial number

Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

Bought and paid for CS4 Premium, Acrobat Pro not accepting serial #

My Acrobat Pro application, part of the CS4 Design Premium, will not accept the same serial I used for my other Adobe applications.
Any solutions beyond tossing two hours of my life in a phone call to Adobe India Customer Service? I have had one good experience using Adobe CS out of five, but really it takes hours to get someone who is helpful. Adobe needs to address this brutal customer in need situation.
Apple buys Adobe, everything is fixed.
Solutions? Beyond waiting for Jobs to mount a take over?

I should add, I did install the complete CS4 Design Premium package in mid November 09. Worked flawlessly, until yesterday that is.
After some hours on the phone with Adobe customer service in India, finally the serial question was solved for all applications BUT Acrobat Pro. The tech said the serial number issue was caused by unknown forces. Odd, Adobe has a special number for serials not being accepted. It is a 1-800 number, I used it. I believe it is an Adobe made issue to keep pirated software out of the loop.
The tech said he would call me back in thirty minutes to confirm all applications were in perfect working order. I played with the entire group and AP was the dog of the bunch.
The tech never called back to check on me. That was nearly 24 hours ago. I anticipated this would be the poor result from Adobe.
I suspect I will need to devote another hour or so in Adobe Hell India Zone for a fix. The customer service is something which turns me off all Adobe products. When I find replacements for the software I will jump at the chance.

Had CS4 on Power PC Mac (Non Intel) Now have new iMac and trying to install CS6 but won't accept serial number

Had CS4 on Power PC Mac (Non Intel) along with prior Photoshop versions. Now I have new iMac and trying to install CS6 but it won't accept my original serial number (Starts with PSW401, etc.).

I know what you are saying. I had purchased the CS5.5 upgrade, and a week later got the CS6 upgrade. I did this back in 2012. I had a old Mac Power PC which does not allow you to install CS5.5 or CS6 because it was not an intel processor. So even though I had the upgrades I never installed them. I waited until my old MAC died which it did this past weekend. And now that I have a new iMac I tried to install the new software. All of my past upgrades referenced my original Photoshop that was still resident on my old Mac. But since the install no longer has that reference because of the new computer, it will not accept any of my past serial numbers that it needs for the install.

Application install damaged. Reinstall won't accept serial number. How can I reinstall?

I purchased Acrobat Pro 6 for Mac in 2004 and over the years, upgraded to 11.0, which I've used successfully until this morning. When I tried to open the app, I got a message saying it was damaged and needs to be reinstalled. I have not changed computers or OS since last week when it was working fine.
To correct the problem, I downloaded the program from the Adobe web site, but it won't accept my serial number to complete installation.

The options depend on your type of query, something which seems designed to frustrate. Adobe support do not answer "how to" (though they should help with troubleshooting, sure). Adobe must know that most people just click wildly rather than spending hours agonising over exactly the right description, and even if they did, the categories are poor.
Go for a more accurate description: Downloading installing, setting up; serial numbers and redemption codes ; still need help
This link might work Contact Customer Care

In Design CS2 won't accept serial number during "Personalization" In Design

Re: InDesignCS2 rejects the serial number provided for CS2 special "no-activation" versions.
I am having an identical set of issues as outlined in the above discussion but I am using Windows 7.
My hard disk died and I am simply trying to get back up to speed with the new one. I have Creative Suite 2 Premium. Following the special instructions for moving certain files so that I wouldn't have the Insert Disk 2 problems I managed to get PhotoShop actuvated and running. However, I am unable to "personalize" InDesign because the system does not like the serial number. I have tried the one that came on the original box and the one that was on the link I used to download the programs. Both with and without the hyphens.
I have also been unable to uninstall InDesign and start over as the wizard was interrupted just as it was described above.
I have followed the instructions on the link you provided to manually remove CS2: Manually remove Adobe Creative Suite 2.x | Windows Including attempting to uninstall Creative Suite. However, Adobe InDesign CS2, Adobe Illustrator CS2, and Adobe SVG Viewer 3 still appear in the list of programs and for some reason cannot be uninstalled using the control panel.
In looking at the files that are still on the computer I see a folder C:\Creative Suite CS2. It has folders in it for PhotoShop, Illustrator, and Version Cue plus some other stuff. I was able to delete each of the files individually. but when I attempt to delete Illustrator, I get an error message saying that it can't be deleted because a folder or file is open in another application. When I attempt to uninstall that one using the control panel I get a message saying the remover was interrupted before it could finish.
I haven't even gotten to the part of the instructions where you remove things from the registry!
Any thoughts on where to go from here?
Thanks,
E.

You need to see the following for CS2 installation:
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

Creative Suite 6 Design and Web Premium will not Reinstall: Says Serial Number is not "Valid"

Chat support has been no help. I uninstalled Creative Suite 6 because I was having issues with some of the software and hoped that a reinstall would solve the problem. Now the software will not reinstall. It takes me to the validation screen where it asks for the serial number and says "We are unable to validate this serial number for CS6 Design and Web Premium. Please contact customer service," when i type the serial number in. I have now gone through THREE chat sessions with "customer support" in which they have sent me a link to download the same program, and it would not reload because of the serial number, and then have walked me TWICE through a multitude of tasks that have not solved the problem. They keep asking me the same questions again and again, ignore my own questions to them, and cannot give me any information that actually helps. The phone system will not support Creative Suite. I NEED this software to reload as I've already missed one publishing deadline and will miss another if I cannot use this software, which, at the moment, seems to be a $350 coaster.
This is the same disc I used to install the software originally. I installed it on my old laptop and used it there without incident until my new laptop came (a period of about two months). I then Uninstalled the software from the old lap top and installed it on the new one, again, without incident. When I found that the icons for switching between tools in Photoshop and Illustrator were so small I could not see them, and they seemingly could not be adjusted within the program, I uninstalled the software, and at this point is when the software would not reinstall on the same computer it was on in the first place. My software is official, on a physical disc, and registered to my account with Adobe. What do I do? I just opened this press five months ago, and I cannot justify a Creative Cloud membership with the amount of work I'm actually putting out at the moment, and especially not with the terrible customer service I have been receiving so far.
Please help.

If you never deactivated, and neither did they, then that is likely to be a reason for not being able to activate again. Contact them thru chat and ask them to reset your activations.
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Aperture won't accept serial number on new iMac

Got a new iMac and copied over everything from the old G5 and the ONLY application that won't work is Aperture! It asks for the install product serial number - I enter it and it says it's invalid! I've done everything the 'installing professional products' troubleshooting thingy says and it still won't execute. It's frustrating when you have the original serial number and you're the only owner and it's your new machine and you can't get Apple software to work and you have jobs waiting to be done.
Any helpful suggestions besides buying Adobe products instead of Apple's?
thx
Greg

Call Apple support, 1-800-SOS-APPL.
On a long term basis for heavy graphics apps users IMO the healthiest approach by far with new boxes is to do clean new installations of applications rather than "migrating."
As to switching to Adobe apps to make transfers easier, I have been using Adobe apps for many years, many upgrades (currently the Premium Design Suite of apps), and over the years I have almost always ended up with call(s) to Adobe Customer Support to make app upgrades work. Copy protection is a pain, Apple or Adobe.
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How to activate Studio 8 won't accept serial number of my previous versions of Dreamweaver and Flash Pro

In order to complete Studio 8 activation, I was asked to provide serial numbers of older version of Dreamweaver and Flash Pro. I did but it won't accept it.
Kindly help to resolve this issue

Jeff A Wright wrote:
I know that both Dreamweaver MX 2004 and Flash MX 2004 are two versions later than version 8.0.
Other way round, Jeff - MX 2004 is one version earlier.
MX 2004 (version 7) pre-dated Studio 8 (version 8) by two years.
Adobe Creative Suite - Wikipedia, the free encyclopedia
Macromedia Studio MX 2004 Released September 10, 2003, despite its name, it is internally version 7.
Macromedia Studio 8 Released September 13, 2005, Studio 8 was the last version of Macromedia Studio.
I have always found it odd that MX 2004 owners have been provided with non-activation serial numbers by Adobe.
However, Studio 8 owners (later version software) have been left stranded with no non-activation serials and no way to activate their software when they re-install. What do they do?

Upgrade won't accept serial number

I am unable to locate my original cd or i may have downloaded when i originally bought CS. i have my previous version (CS 1.0) registered on adobe and they provide my serial number but when i try to register Photoshop, Illustrator etc. it will not accept the serial # provided.
what do I do?

I think you got you your terms mixed-up.
Registration is the association of your name and details with the product you bought, done on Adobe's servers.
Validating (entering the serial number), is something different. You can't validate a product using (just) the serial number of the previous version, you also need the serial number of the current version. If you don't have the latter and you never registered it you will need to find a proof of purchase and then send it to Adobe so they would provide you with the serial number.

Won't accept serial number

Order #AD005692008AU: I cannot activate my licence. After the download, it won't open. I tried it by itself. Then I tried through a trial subscription. It won't let me licence the trial edition. It says my serial number is invalid. Help! I need to get it going to send a job application and I have been trying to launch it for three hours.

How can I start to write this ...? Wow, eventually, I succeeded to contact Adobe's service center.
But, ... Actually, I also considered the worst possibility and it was the worst. The staff of the
service center said politely but with flat voice, "The number is not correct at all. Perhaps, you
might get the product from wrong route, not official."
I send an e-mail to the distributor. That is all. I think my case would be nothing worth for
case studies for the others. I suppose someone can delete my messages, if necessary.
I should not write where I got the package from (at that time, I was not expected the worst
case, even though counting it). I am sorry for many things and thanks for all members.
You are very cheerful for me.
I also need to apologize to S. M. Salvaneschi about my interruption. I just want to show you
my sympathy as the one under the similar situation. I am afraid that I might failed it.

RohoHelp 7 - Won't accept Serial Number

HI,
I've installed the trail version of RoboHelp 7.Our company
has now bought licenses for RoboHelp 7. When I enter the proper
Serial on the activation screen, the key is not accepted
(markedwith a red cross). On a machine without the trail, the
installation + serial works 100%.
What can I do?
D.

Hello dmostert,
I suspect that the issue here has already been partially
identified. You need to get a successful uninstall of the trial
version product prior to attempting to install the full retail
copy. Given that you have already partially uninstalled the trial,
I would suggest the following:
1) Download the trial version again (unless you still have
the download available).
2) Reinstall the trial version. It is possible that this
install will give a setup maintenance dialog. If this is the case,
simply uninstall and then skip to #4.
3) Once the trial has successfully been reinstalled, you
should be able to uninstall from add/remove programs. If it is not
listed there, simply re-launch the trial installer and it should
give you that option.
4) Install your full retail version and enter your serial
number.
Other things to note:
* The zeros and o's thing mention above is a common reason
for this failure.
* Fdisking the MBR is not likely to help in this particular
scenario as you still have many of the registry entries and files
left over from the trial install on your system, even after
deleting robo*. I would strongly advise against doing this.
* If the above solution does not work for you, you can use
the CS3 clean script to fully remove this product. Yes, it will
work, even though its not a CS3 application. You will need to run
it at level 4 (you will need to key in 4 manually). Please note,
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applications that you have installed.
http://www.adobe.com/go/kb402767
I hope this helps.
Thanks,
Bobby W
Adobe Customer Care

Won't accept serial number after migrations

I just bought a new imac and after migration, I can't launch Aperture 3. Says my serial number is not valid. I typed in my Aperture 2 and Aperture 3 upgrade serial numbers from the boxes. Still says not valid. Any tips on what to do? Thanks!

How did you migrate Aperture? Did you reinstall it or simply migrated it using Migration assistant? Pro Apps are best reinstalled using the installation media. You can reinstall directly the Aperture 3 upgrade and then update to the current version using Software update.
See this: http://support.apple.com/kb/TS2005
Check, if all letters are typed correctly. Don't use the numerical keypad to enter the numbers and check if caps lock is accidentally enabled.
Enter all serial numbers for all previous versions, beginning from Aperture 1, if your Aperture 2 is an upgrade.
If you cannot get Aperture to accept your serial number, contact Apple: Pro Application Replacement Serial Numbers
Regards
Léonie
Sorry, Frank,
your post did not show

CS4 Web Premium Acrobat won't accept serial number

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