CS6 CC Best Buy Key

If I purchase a CS6 key card CCfrom best buy which is a 1 year membership. Then you decide not to purchase the card next year what happens to your download. Does it work with no updates or is it gone until you re purchase.

It will last as long as you paid for it but no more. That's why it's called a subscription...
Mylenium

Similar Messages

DW CS6 win vers bought in USA from Best Buy by mistake. Can I exchange it in UK for Mac vers?

My brother bought me a present of Dreamweaver CS6 from the USA today, but bought the Windows version by mistake, rather than the Mac OSX 10.9 version. Anyone know the chances of exchanging (with receipt and unopened brand new box) from Best Buy in UK for Mac version?

Hello cdilliwa,
I fear a smooth handling of the ordering and delivery process you have to organize with "Best Buy". You could have a look at their customer service side > Help Center and use one of their offers. See here:
http://www.bestbuy.com/site/Global/Customer-Service/pcmcat87800050001.c?id=pcmcat878000500 01
Good luck!
Hans-Günter

BEST BUY RUINED MY CAR, now it wont start ...

I had a remote car starter installed in my 2011 toyota rav4 and now its completley draining my battery and causing my car to die. I recently had to call AAA figuring it was a battery issue as I could hear the humming coming from the vehicle as it continually tries to turn the car on. So AAA gets to my home and basically cant even start the battery at first, it takes him a few tries and I even opt to replace it. Now qith a new battery the noise is still humming from the starter and my BRAND NEW battery is almost dead. I call best buy and no one is even helping me at first. I show up at a local one and ask if the kid working can take a look at it. After wating 3 hours he takes everything apart and reinstalls it and the car seems to be fine and is starting fine etc. Not a few days later the noise starts again and now my car is dead for a seconf time. I will be contacting the BBB to start an investigation into this issue, its ridiculous I have to wait a week to even be seen and that my car is completely messed up and undrivable making me miss work etc.

Yeah i contacted th BBB already when he took it apart and put it back in he said the remote starter was fine then a few days later it was acting up again. I took it to my mechanic who took a look at it and said it was the remote starter causing an issue due to a hack job with the wiring underneath causing some short to go on. The car without keys in it makes almost like a humming sound almost like the starter wants to start the car it does it on and off untilt he battery is so drained I cant start the car again. This is super fustrating.

WildStar and Best Buy's Terrible Customer Support

To Anyone Who Might Read This:
Because I can't seem to get a timely response from anyone through a private message in less than 3 days, because Best Buy phone reps feign ignorance and pass me along from rep to rep like a basketball (last call was for 88 minutes; 5 reps), and because at this point I feel as though my money has been stolen from me, I will resort to posting on your forums with the desperate hope of a reply.
Allow me to frame my comments with the backstory. On May 30, 2014, I purchased a download pre-order of WildStar Online. I paid for the full purchase of the game (59.99). According the Best Buy's online and instore adds, pre-ordering WildStar would give me several bonuses ingame, as well as access to the headstart weekend beginning on May 31. The full game edition would be released on June 3, but of course I had paid in full for the game, so I expected to recieve both the pre-order bonuses as well as the full game client.
According to both my receipt and the online add, I was to recieve the pre-order bonus code by email "shortly" after purchase. I did not. After several hours, I contacted Best Buy by phone, and I was assured that the email address on file was correct and that I should recieve my code soon. The following morning (May 31st), six hours after the headstart bonus I was supposed to recieve had already started, I still did not have any email from Best Buy. At that point, I found this forum, Best Buy Unboxed, and followed the instructions given by the moderators for just this issue. I sent two private messages to BBY which included my customer service pin and the rest of the required information, but by Saturday evening at 8p.m., I still had not recieved a response.
At this point, I called Besty Buy customer service again, as I was missing out on the pre-order bonus that I had paid for, in full, in advance, and had been guaranteed by Best Buy. The first four representatives I spoke to feigned ignorance and passed me along to the next, all with significant hold times. After 84 minutes, I was connected with a so-called online game specialist who told me my pre-order code would be sent to me within 24-48 hours. Perhaps you can see my dilemna here: 48 hours from that point would be approximately 9p.m. on Tuesday, June 2nd, 3 hours before the full release of the game. With registration and the client download, I would effectively miss out on the headstart bonus I WAS GUARANTEED WITH MY PREORDER FROM BEST BUY. And this is exactly what happened.
Once I finally recieved a response from Best Buy Unboxed and an email with my pre-order code, I was able to download and play WildStar for two days. On June 5, the WildStar client prompted me for game time credit, and would no longer allow me to access the game for play. 30 days of playtime comes with all editions of WildStar, so I was initially confused about the prompt, but after a little research I came to find out that Best Buy was supposed to send me two separate codes: A PRE-ORDER BONUS CODE "shortly" after purchase and a "RETAIL CODE" after release on June 3. I HAVE NOT RECIEVE THE RETAIL CODE, SO I CANNOT PLAY THE GAME I PAID BEST BUY IN FULL FOR IN ADVANCE!!!!!!
I sent a new private message about this problem to BBY on this forum yesterday morning (6/6/14), and I have still not recieved a response. Do you guys work on the weekends? I also sent a reply email to Best Buy, using the "reply to" address on the email that contained my pre-order bonus code, but I have still not recieved a response. I cannot think of a logical reason why I can't be given a response within 24 hours from Best Buy, particularly considering I have already paid in full for this product.
I am a long-time, loyal customer of Best Buy, but my confidence in your company has been shaken in recent years. Customer service, within your stores (particularly in Mississippi), is absolutely horrid. You representatives are not in the least bit knowledgeable, and do little more than hound customers for sales--if they aren't too busy huddled in electronics hiding from us. Phone support is equally terrible. I should not have to spend 88 minutes on a phone call and be passed from rep. to rep. to rep. to rep. until someone figurs out how to get an item to me that I have already purchased. It looks like I will now have to add Best Buy's electronic assistance to the list of my terrible customer service experiences, as a 2-3 day response time from you guy is absolutely ridiculous.
Since 2001-2002, I have spent literally tens of thousands of dollars at Best Buy. I have purchased televisions, vcrs, dvd players, blueray players, car stereos, computers, movies, video game consoles, console games, computer games, music, Keurigs, surround sound systems, an Ipad Mini, an ASUS pad.....I could go on and on. Considering my loyalty to your company, considering that the first place I want to go whenever we travel to a city that has a Best Buy is your store, considering all the money I have spent with you guys over the years.....this situation, your inability to get my the darn RETAIL CODE FOR WILDSTAR that I have already paid for, well, it just pisses me off to no end.
I am beyond frustrated. I feel as though Best Buy has stolen my money. Could you, actually would you (because I know you can) send me the merchandise that I have already paid for, and help to restore some of my faith in Best Buy?
Thanks.
TLR----Read the whole thing. You guys (BB reps) owe me that much, at least. It won't take a fraction of 88 minutes, I assure you.

Hello SEpowell,
Purchasing a digital download should be a quick, easy and painless process -- not a trying ordeal like you described -- so your frustration is certainly understandable. I'd be upset too if I found myself waiting an extended period of time for a product key, especially if there was any confusion regarding who might be able to help me find a solution.
I've sent you some information, so please make sure to check your private messages when you have the chance to do so. As always, you can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
For future reference, customers can typically expect a moderator response within 2-3 business days (not including weekends or major holidays). Sending duplicate private messages to multiple moderators will not result in a faster turnaround time. If you are in need of immediate assistance with a digital download, please call 1-888-BEST-BUY (1-888-237-8289) and ask to speak with our Digital Library team.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Is Best Buy credit card linked to Citibank?

This is posted in response to one moderators comment about Best Buy credit card.
His claim was that the Best Buy credit card was not really owned by Best Buy. As a result, there was nothing any Best Buy employee could do to help out with complaints about their Best Buy credit card.
The claim that Best Buy could not be responsible for the problems occurring with Citibank credit cards. Best Buy was just the "name" on the front of the card. The analogy called to mind is that if you are using the Best Buy Credit Card, it is just an advertising ploy. Best Buy cards are labeled with the Best Buy name and trademarked logo as an advertising premise. They are not linked in any way with Citicard and how Best Buy customers are treated.
The premise is not true. If Best Buy is not affiliated with Citibank or their cards; whey do we get "reward points" to only Best Buy if they have no involvement with Citibank? Other cards I have allow "reward points" to be used in multiple forums.
The Best Buy card has culpability in the mess with Citibank and cards issued under the Best Buy name. Best Buy retailer has culpability in this matter. I have no idea what the legal analysis of this leads to: I am not an attorney.
My posts have scared the "moderators" to the point that when I pass on the help attained by other members, they have pulled the posts; "locked the posts to read only" in mid-post. It's creepy. It also helps determine culpability and who is liable for the Citicard mess with Best Buy.
If Best Buy moderators pull posts that do not violate rules; if they restrict the use of a post to "read only while I'm typing" they are watching on a computer terminal as I write/type. When they restrict information that might show a path of resolution for those of us stuck in a loop; they are showing that they know that Best Buy is responsible in some way for what is happening with Citibank and the Best Buy issued card.
What can we do as consumers at Best Buy? Write the Board of Directors; copy the letters to your local store. And of course, take your business somewhere else. {removed per forum guidelines} This is a speculative comment. What if there is a relationship between Best Buy and Citibank that allows Best Buy to "capture" a portion of the fees that we have been charged by the "malfunctioning" computers? I have no idea and there is no way in the world that I would, at this point in time, talk with an attorney.
Sad that Best Buy moderators won't even apologize to the consumers who post on their website that there are major problems with purchasing an item at Best Buy on the Best Buy/Citicard. They could post an appropriate link or phone number that "might" help consumers with the problems with purchases. Sad that there is not acknowledgement of problems since Citibank took over the "Not Best Buy credit card".
Best Buy could have a conversation about what is going on and let people know that they want our business and they will do their best by establishing a better conduit of communication and information when there are problems with "not Best Buy credit card."
I wonder if they will pull this post? It is only fear that moves them. That is the key ingredient that makes something in a corporation sweat.
We all like shopping at Best Buy. Those reward points are great! Some of the stores provide excellent service.
Now that I understand that Best Buy credit cards have no relationship to Best Buy and it is just advertising for Citibank by putting all their store information on the front of the card; I think it's on the back too; rememember, it is not the fault of Best Buy. It is Citicards fault. Call Citicard....good luck.
Best Buy does not care about their customers who use the "Not Best Buy Card". There has to be a reason. Why would they want customers to shop somewhere else? Is the strategy now, "Best Buy is too good for consumers?" "Best Buy prefers that you pay cash for all purchases?" "Best Buy, we're so rich, we don't have to care about our customers! They keep coming in the front door!" This could be a public relations nightmare for Best Buy. That is why they don't want consumers to talk about how their "real-life problems" originated at a Best Buy store.
I despise how I have been treated by Citibank. I know I post on a forum that is "owned and promoted" by Best Buy. In the corporate world, they set the rules. Most of us understand that corporate wins over consumer at all times in this business environment. I'm sure they will be very happy that this is my last post regarding this matter.
Learn what federal regulations are in place to help you. Stop using the "Not Best Buy card". It is our choice to use them. if you have to shop at Best Buy, use cash or another credit card that is not affialated with "Not Best Buy card".
Sorry about the spelling errors. This laptop was bought at Best Buy. The hard drive was replaced by the "Geek Squad". It was repaired, but some functions no longer work.
Yeeup! I went and bought another computer at Best Buy! It was only a couple of thousands of dollars. I went with a tower! I already have a notebook. Getting away from a laptop was expensive!
I'll have to ponder as to whether I will ever shop at Best Buy again. It is due to the reactions of the moderators; the finger pointing from Citibank and Best Buy and most of all; a lot of my money has been emptied out of my bank account since Citi took over my "Not Best Buy card".
I am not an attorney. I did graduate from college and there is a wonderful member on this forum who has helped me out with the system.
Cheers! I hope this post isnt' pullled since it is designed to mitigate frustration among members of the "Not Best Buy card"

Hello AlwaysWondering-
It certainly sounds as if you have had a bad experience with Citibank regarding your Best Buy credit card, enough so that you’ve chosen to join our community to speak to that dissatisfaction.
When it comes to the Best Buy credit card, the information that you have been given to this point is correct. While the Best Buy logo is on the credit card, Citibank does providing the financing for the card and as such, we have no access to your account, nor any ability to make changes to it. However, this does not mean that we cannot attempt to help our customers with concerns that come up with Citibank. In fact, we welcome feedback about our third party partners regarding the service that they are providing to our customers and when possible, we will try to work as an advocate for the customer with that partner. In the end, any final decision regarding your credit card account is at the sole discretion of Citibank.
Everyone that joins our forums does so with the understanding that they must abide by our Terms and Conditions, as well as the Community and Forum Guidelines.
As part of those guidelines Best Buy® retains the right to remove and edit content and to limit and/or ban users' access to the Forum. Best Buy® retains the right, at its sole discretion, to limit users' access to the Forum and to remove material, in Best Buy's sole judgment, that does not comply with the Usage Guidelines or Terms and Conditions or that is otherwise inappropriate for the Forum, harmful, objectionable, or inaccurate.
Moderators may take any action they deem necessary in their own judgment to enforce the Usage Guidelines and Terms and Conditions, and, in general, to address content that can detract from the experience of other users or the purpose of the Forum. Such actions may include editing, moving, or deleting material and banning individual users.
This can include blocking further replies to posts that have already been provided a resolution or removing replies from an older post that no longer needs additional commentary. In general, we would rather not take this route and welcome the input of our users in a timely manner and by keeping the discussion relevant by staying on the topic when posting.
If you have a customer service issue regarding Citibank or any other aspect of your interactions with Best Buy we would urge you to create a post regarding that interaction and we would be glad to see if we can help you. Otherwise, we encourage you to follow the Community Guidelines as posted and see what you can provide other users on our forums to assist them in resolving their concerns.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Best buy rewards card

Ok. I don't know where to start. But I would like to register my complain atleast some one to understand our -customer frustration. We went to best buy in harrisonburg virginia on 8 feb 2014 to buy samsung smart TV. The sales consultant was ok. We were talking abt F 7100 and F8000 and she was telling us there is not much difference except inbuilt camera and upgrading apps. But atlast my husband found one is dual core and other is 8000. Ok actually its not the issue. Bcz we were going to buy F series and we wanted to take advantage of 5% cash back, we want to make sure whats our limit since we hv nt used the card recently.We wanted to use best buy card and sales associate after trying our card said its expired and need to be applied newely. Time was close to 7.45 pm EST. Nikki the consultant did it online and at the end called citi bank and they wanted to talk to my husband after they talkd with him the rep fron citi bnk told Nikki of best buy to congratulate us bcz my husband aprcd to be platinum card holder with 6000 credit limit. We were happy and wanted to go for F 8000 and got 5 year protection plan all together around 3024 $ .Time was closer to 8.45 pm Est. Nikki was already getting restless. I dnt blame her bcz every ones nature will be the same around closing time. But when she tried to bill it .it came as the credit limit is only 750$. She tried two times and said its nt working. As we were concernd abt credit history we asked her to call citi bnk y it is like that. It took almost close to 2 hrs to resolve the issue from bnk side. We really nt happy with custmr service of citi bnk. And atlast their fault desk said SSN is keyed in wrongly from their side. But during that time Nikki was suportive and trying to redolve the issue. Manager josh was ok. Our point is my husband called citi bnk to file a complaint and he was in phone for 1 hr.After an hour they said SSN is keyed wrongly by best buy which I'm not sure. Bcz Nikki asked us to move from one side to another side secondary to key pad nt working. So I dnt know whether it could be BBY mistl. But my question is
1.if BBy did it wrongly when my husband spoke with bnk asdociate she asked for SSN how come their dydtem did not find it.ok
2. No matter what how the citi bnk approved it first time if SSN wrong
I have a 21 month old baby and he was crying and got fussy after 9pm. We live in staunton and drove 45 min to harrisonburg. When we came out of BBY it was close to 10.30 pm ESt then we drove home with hungry baby. CITI bnk just said to my husband its just a mistake and they can nt help it. And its BBy mistk. My husband spend 1 hr in phone with citi bnk suprvisor after we returned. Bcz we were very frustrated and tired. My husband felt so bad that he made me and my baby to suffer. More over our son was having cold and cough which worsen the situation.citi bank is not ready to answer for our frustration, time and how difficult was it with baby. We want to know wt BBY got to say abt this. My husband went to store again this morning bcz he had some work in there. And he explained abt his call to citibnk. BBY said they really don't hv anything to do with it. Hw come? If its nt for BBY product we would nt have applied for citi bnk card. Is it nt BBY duty to protect their customers? Above all this this morning the deal is changed that is yesterday we got a sound bar which is 349 $ but with F 8000 it is 80$ . But today for F 8000 you get samsung M7 spjr 349. $ completely free which is really disappointing us and me and my husband are really thinking abt returning the product as we have only set later this week for free delivery.
I hope atleast there shd be some one in BBY who understands our feelings, frustration and disappointment. I'm awaiting for a reply and nit just a sorry.
1. If BBY did it erongly

Hello Avab,
Thank you for reaching out to us on the forum! This is certainly an odd experience to say the least. I apologize if you feel the associate somehow caused the issues you have experienced with being approved for a Best Buy credit card. It would certainly be surprising to go from believing you were approved for such a high limit, to only being allowed to purchase such a low amount. Unfortunately I do not have access to reviewing your credit card account, as Citibank and Best Buy are separate companies. That being said, we do not have any influence over Citibank’s decisions or policies.
I would be happy to look into this by reaching out to Citibank, however, your husband would have to reach out to me directly with his name, phone number, and email address as it seems the card was opened under his name. Your husband may reach out to me by signing up on the forum and sending me a private message by clicking the link below in my signature, or by emailing [email protected] with “Attn: Tasha” in the subject line.
If you have any questions or concerns, please let me know.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Best buy, please help me on this! very disappointed and frustrated!!

Here is my complaint:
1.I have been saving for weeks trying to buy this flat screen TV: the price has been $299.99
http://www.bestbuy.com/site/westinghouse-48-class-48-diag--led-1080p-hdtv-black/6233067.p?id=1219198...
Then finally this Tuesday I went there to buy, I checked the online price, it jumped to $329.99. I do have a mover coupon which is good for 10% off a single item. So I used, but I will have been really happy if I could have used it when the price is $299.99 instead. This mover coupon said any single item with some exclusions and I believe this Westinghouse 48" is not in the exclusion list.
After I bought Tuesday, I checked the price online today, man, it went back to $299.99. Your price mathcing policy said if the price lowered within the return period, we could get the difference back. Then I went back to the Best Buy at Fairlawn, Ohio (Montrose) location where I bought my TV. But they refuse to return the difference saying I used that coupon.
But key issue here is not using the coupon. That coupon DOES NOT SAY anything about not using on a sale item at all!!!!!
If I return the TV today and they give me back that coupon, I would have been able to buy this one again at $299.99 AND using that coupon again! So It is very UNFAIR they are doing that.
Very disappointed and frustrated. Please help me to get this issue straightened out!! I follow all the rules, but that store clerk did not seem to understand that coupon is good for on sale items too and that TV is not on the exclusion list so they should follow the price matching promise and issue me the credit!!!!!!

here is the detail of this mover coupon:
http://www.bestbuy.com/site/regularcatpcmcat322300050002/movers-coupon/pcmcat322300050002.c?id=pcmca...
It does not have Westinghouse TV mentioned in the exclusion list and I donot believe it is a UMRP product!
Offer valid in store only.
Excludes Unilateral Minimum Resale Price (UMRP) products, gift cards, services (both in-store and in-home), Marketplace & special order items. Not valid on Best Buy.com. Not valid in Puerto Rico. No dealers. No copies. No cash back. No cash value. Limit 1 coupon per transaction. Limit 1 coupon per customer. Coupon required at time of purchase.
Products in the following categories are excluded from this offer:
Projectors, DSLR cameras, Compact System Cameras, lenses & flashes; subscription software services, digital music services; music & eReader download cards; Unlocked phones; contract mobile phones; and mobile broadband devices. Select premium: TVs from LG, Samsung, Sharp and Sony; Blu-ray players from LG, Samsung and Sony; home audio products from Samsung and Sony; Select Sony camcorders, digital cameras, NEX cameras; & headphones, set top boxes; Canon XA & XF series camcorders and G1X, S110, G16 cameras; Nikon Coolpix A & P530 cameras; Wacom tablets & stylus; Apple branded accessories for iPhone, iPad, audio and computing.
Products from the following brands are excluded from this offer: Bose®, Beats by Dr. Dre, Polk Audio, Denon, Boston Acoustics, Breville, Dyson, Go Pro, Leap, Philips; Electrolux. These brands and products available through Magnolia are excluded: Arcam, Bowers & Wilkins, JVC, Kaleidescope, Martin Logan, McIntosh, Oppo, Peachtree, Pioneer Elite, Rotel, Savant, Sennheiser, Sharp, Sonance, Sonus Faber, Universal Remote Control™ and special order merchandise. These brands and products available through Pacific Sales Kitchen & Bath are excluded: Bosch, Bertazzoni, Dacor, DCS, Fisher & Paykel, Jenn-Air, Lynx, Monogram, Sub-Zero, Thermador, U-line, Vent-A-hood, Viking, Wolf.

Why I will never shop at Best buy again, EVER!

I will never shop at best buy again! Over the years I have made sure to buy anything tech at best buy. I was a premier member for several years. Ive bought MacBook’s, Tvs, tablets, all kinds of tech. I used to send my customers to best buy to purchase all things tech because of the accidental warranty. Ive used the accidental warranty A LOT. It has been a great blessing as I am a darn cluts! Ive tripped and dropped MacBook’s, even had one randomly crack right across the screen. Ive had some pretty stupid battles with cuomer services In electronics that have failed. Im a network engineer with a degree in my field nd love all things tech. I one time put a solid state drive in my last mac which shorted out. I was told it would not be covered because I shouldn’t have changed the hard drive as I was not qualified. This flat out ticked me off more than anything. After speaking with their legal department about how the book that cam with the darn laptop they sold me had section on how to change the HDD and this would not void the warrenty. I decicded to go to best buy to swap it instead of apple. Which was a MAJOR MISTAKE. Not only did they junk it out on me but I had to pay to have it replaced with in its first year!!! I never even thought of the manufacturer warranty as it sent me into a MAD war path. So I reckon I deserved the $300 dollar loss…I was able to recover from most of this. I realize that most of the geek squad crew lacks education in the technology field. One of the most amazing feats of the local geek squad was when I was using canned air to blow the keyboard out on the mac. Yip it be my luck one blew off. Brought to best buy. Got a cell phone call before home that it was fixed. Now I had researched these keyboards and what was required to replace them. This was not a snap it back on feature. Went and picked it up. Was told by a supervisor named Paul that they had a keyboard in stock. Got home (youp silly me) opened her up. The key was crooked, it was even loose. Pressed it a couple time. Popped off with a string y substance. Yup they glued the darnkey on. MIND BLOWN
Anyway through the years and the issues I just kept piling up. My wife bought me an alienware computer for Christmas. I fell in love!! I loved every bit of it. Much to my despair I left it on the table one day and my very curious 2 yearold yanked on the cord and down it came into many pieces. It never ran the same again. At this point I was bed ridden due to a rare disease. I jad just finished a series of 14 surgeries and was recovering for a few months or so. My wife bought it to Best buy they had decided they wouldn’t fix it on the warranty that it was cheaper to replace. My wife called, and told me . I was a bit disappointed but I said as long as it works im fine. Well the phone rang a few min later, my wife, the manager did not have another alien ware, I told her I would wait and asked if she could have them order it. We were told best buy no longer carries them. So we would need to pick a different one. I was really upset. The had nothing equivalent to my alienware for playing games. I will be in a chair or bed for the majority of my life at this point. So I had gotten into PC gaming and invested a bit of cash into software. SO they hooked me up with an ASUS that was supposed to be equivalent of my alien ware. Of course that wasn’t the case. We had been snookered. Some of my games did run. Well, I had a working computer. Well like an idiot I had spilled water on it in a few months. Its was so dang slow. I sent it off to geek squad 4 times. They kept arguing with me So for a few months I used a computer that was slower than a P4. Well I got a new one. Now keep in mind each time its replaced I have to pay cash. For the warranty. I had spent another couple of thousand on warranty issues when these idiots screwed up. Granted a couple of times for the spill were my fault but gluing a darnkey on my mac??? I had to pay almost 300 to insure it!!! CUZ THEY GLUED A KEY ON. BULL CRAP. Well when I got the new one it took 2 days to reload my software, welp wouldn’t you know it was defected? Wife brought it back sent it off nothing wrong. They JUNKED IT AGAIN. ANOTHER almost $300 BUCKS FOR A WARRENTY!!!! But you know what, it was my darn fault for not realizing they were stealing and using my wifes lack of knowledge. Perhaps for me it was all the pain killers, I don’t know. But what I can say, I got MAD and had My wife put me on speaker phone as I lost my composure. Well 3 more ASUS same model, same store, all within a DAY had defects, I was so darn angryI told my wife to get our money back wed go buy elsewhere. Well they didn’t want to do that!!!!! They wanted to give me less than what my aleinware cost!!! I already took a loss with the friggin ASUS 3 computer in a matter of days, wouldn’t work. Which brings us to today. Computer sucks, wont run new games. I got screwed by best buy. Yes it is my fault I was stuck in bed after surgery. But that’s why I paid an extra $300 for that reason and knowing with 4 kids and a clutz I needed to buy that protection. So I am thankful for it. But I know Geeksquad and best buy took advantage of my wife who is not computer literate. I haven’t been able to get up for long. But soon I will take this asus back to the store AGAIN. Once I get it replaced I will sell it on amazon or craigslist in its sealed state!
So this is why I will never shop best buy again. Dell offers the same warranty. Not only is it cheaper, but they send our parts next day and a tech come to you next day and fixes it at your home. So hopefully by weeks end ill have the strength to go into best buy I will ne returning 2 wireless a routers and any other things I can. Then I will terminate my business with them. I can’t even believe that the 3 months I was under hospital care that best buy would use a pregnant women as such. But now they have lost a lifetime customer. I am

Greetings cm6pack,
Welcome to the forum! After reading through this debacle with your Alienware and ASUS laptops, I can understand why you would be frustrated with the outcome. After having so many exchanges, who wouldn't be disappointed in the experience you have described? I am truly sorry for any inconvenience or discouragement these exchanges may have caused you.
When a device is exchanged under the manufacturer’s warranty, the Geek Squad Protection plan may carry over to the new device under some circumstances. However, if it is exchanged under the Geek Squad Protection plan for accidental damage, per the terms and conditions of the Geek Squad Protection plan, the plan is considered fulfilled and a new plan must be purchased to cover the new device. That being said, unfortunately it seems that the store would have been correct in fulfilling your some of the previous plans if the device was exchanged due to accidental damage, requiring a new one be purchased.
I was able to locate the receipts form these exchanges using the email address you registered on the forum, and I am sending you a private message with some further information in regards to this issue. You can check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy PC App Digital Download Error

I was downloading Mass Effect 2, and once it reaches 100% it says there is an Error, and that I need to restart my download.
I have no idea why it is doing this.
Also, when I enter my order number to try and get my serial keys to possibly download it on a different program, it says it can't find the order.
Anyone else having this? Quite frustrating.

Hi Hex1k7,
Just responded on your thread in the Gaming and Gadgets board. Check it out!
Mariel|Community Connector | Best Buy® Corporate
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I purchased lightroom 4 Student Teacher Edition. I am not a student. Will I be able to use it or do I need to return to Best Buy?

I am trying to find out if I am able to use lightroom 4 Student Teacher Edition. When I purchased it I was not aware of this. I am not a student.
Will I be able to install and use it, or do I need to return to Best Buy and get something else.
Please help.
Thank you,

> CS6 will only be available for purchase until May 30th and then Creative Cloud takes over completely.
That is not correct. We are still selling CS6 software for quite some time. Where did you see an indication otherwise?
Regarding Dynamic Link: In the current versions of the applications, no suite is required. For example, if you have the single-application subscriptions for both Premiere Pro CC and After Effects CC, Dynamic Link works between them. Dynamic Link is still limited to working between applications that share the same major version (i.e., CS6 with CS6, CC with CC, and so on).

2 Questions for a New GCU Member: I Didn't Receive 2x the My Best Buy Points and my Welcome Coupons

Hello, I just signed up for a My Gamer's Club Unlocked membership at my local Best Buy store today, and after signing up for it, I used it when purchasing two games: Splatoon ($47.99 with GCU) and The Legend of Zelda Majora's Mask 3D ($31.99 with GCU). I checked my account after purchasing these two games, and it doesn't seem like i'm getting 2x the My Best Buy points on each game. I may be mistaken about this (I'm still really new to this whole membership), but I believe you're supposed to get 2 My Best Buy points for every dollar you spend on new video games if you have the GCU membership. For example, if I spent $47.99 on Splatoon, instead of getting 47 My Best Buy points, I should be getting 94 My Best Buy points. Similarly, if I spent $31.99 on Majora's Mask 3D, I should get 62 points and not 31 points. On my account, it only shows that I am receiving 47 points for Splatoon and 31 points for Majora's Mask 3D. Maybe it's because the other points I am supposed to get haven't appeared yet and i'm just impatient, but aren't I supposed to be getting double the points for each purchase of a new video game? Also, it might just be because i'm impatient, but where/when am I supposed to receive my welcome coupons for the GCU membership (Buy 2 Pre-Owned Get 1 Free and 50% Off Any Strategy Guide)? I'm really excited for the 50% off coupon so that I can get the Splatoon game guide for $7.50! Thanks in advance!

Hi Apricot,
Welcome to Gamers Club Unlocked (GCU)!
Like your Welcome Packet situation, I believe that patience is going to be the key here. The Welcome Packet can take 2-3 business days to receive, as you experienced with yours. Bonus Points work a bit differently. Any bonus My Best Buy points may take 15-20 days to post to your My Best Buy membership. During this timeframe, they may or may not even show as pending.
If the timeframe above passes and you’re still not seeing bonus points, please send me a private message via the link in my signature.
Thanks!

Fallout 4 at Best Buy

Bethesda Game Studios, the award-winning creators of Fallout 3 and The Elder Scrolls V: Skyrim, welcome you to the world of Fallout 4 – their most ambitious game ever, and the next generation of open-world gaming.
As the sole survivor of Vault 111, you enter a world destroyed by nuclear war. Every second is a fight for survival, and every choice is yours. Only you can rebuild and determine the fate of the Wasteland. Welcome home.
KEY FEATURES:
Freedom and Liberty!
Do whatever you want in a massive open world with hundreds of locations, characters, and quests. Join multiple factions vying for power or go it alone, the choices are all yours.
You’re S.P.E.C.I.A.L!
Be whoever you want with the S.P.E.C.I.A.L. character system. From a Power Armored soldier to the charismatic smooth talker, you can choose from hundreds of Perks and develop your own playstyle.
Super Deluxe Pixels!
An all-new next generation graphics and lighting engine brings to life the world of Fallout like never before. From the blasted forests of the Commonwealth to the ruins of Boston, every location is packed with dynamic detail.
Violence and V.A.T.S.!
Intense first or third person combat can also be slowed down with the new dynamic Vault-Tec Assisted Targeting System (V.A.T.S) that lets you choose your attacks and enjoy cinematic carnage.
Collect and Build!
Collect, upgrade, and build thousands of items in the most advanced crafting system ever. Weapons, armor, chemicals, and food are just the beginning - you can even build and manage entire settlements.
Pre-Order Fallout 4 at Best Buy >
Related Offers
$10 in Reward CertificatesAs a My Best Buy member, you'll get $10 in reward certificateswhen you pre-order and purchase Fallout 4.Learn more >
20% Off for Unlocked MembersIn addition to $10 in Reward Certificates, Unlocked members also get 20% off Fallout 4.
Learn more >
Pre-Order Fallout 4 at Best Buy >
Still have questions? Want to talk to the Best Buy Community about Fallout 4?Reply to this post and join the conversation!

Yeah, not to mention the amount of content in this game appears to be HUGE. For one, because Fallout generally is massive in scope, but also the additional activities such as weapon/armor modifications, and the ability to set up camps/bases is something I'm pretty excited to do. Plus, Bethesda storytelling has always been pretty great - especially when told through the environment. Hopefully we'll continue to see that too despite a lot of the narrative of the past being shown directly. Pretty sweet this is a "$48 - $10" game from Best Buy too. Between this, Star Wars, Rainbow Six...lets just say Im not buying any games right now as I save up for this coming winter.

Skylanders Trap Team at Best Buy

Cloudcracker Prison. It's home to the most vile villains that Skylands has ever seen, but there's one problem — the ferocious foes have cracked through and escaped their confinement. It's up to you and the Skylanders to join forces once again and recapture these dangerous enemies. Armed with the new Traptanium Crystals, you'll be able to harness the power of the Elements to trap the foes within the magic material — and even transform into them, so you can infiltrate evil for the good of Skylands.
Embark on a thrilling adventure throughout Skylands to recapture the villains who have escaped the walls of the Cloudcracker Prison with this Skylanders Trap Team Starter Pack. As a Portal Master, you can use the new Traptanium Portal to bring your Skylanders to life. Take advantage of the Traptanium Crystals to channel the power of the Elements and trap the enemies within the Crystals, and even become them to fight for good. Equip Trap Master Skylanders, the ultimate Trappers, and their powerful Traptanium weapons to hunt down and recapture the villainous characters. Showcase your fandom and learn about each character with the trading cards, sticker sheets with secret codes and character collector poster. It's time to capture evil in order to unleash the good in Skylands.
Game Features:
Traptanium Portal™ – Place the Skylanders on the NEW Traptanium Portal ™ and bring the Skylanders to life
Trap Master Skylanders – Trap Master Skylanders are the ultimate trappers with powerful Traptanium™ weapons
All New Skylanders – The Skylanders each have their own unique abilities and powers
Traps – Defeat and capture villains in the Traps and then use the villains on the side of good
Character Collector Poster – Build the ultimate Trap Team - Over 60 Skylanders to collect and 40+ villains to capture
Sticker Sheets with Secret Codes – Enjoy stickers of your favorite Skylanders. Place the names and codes on the Character Collect Poster to track your collection. The secret codes can be used in the Skylanders Lost Islands ™and Skylanders Collection Vault ™Apps.
Trading Cards – Learn more about each Skylander’s powers and abilities
Starter Pack Includes:
1 Video Game
1 Traptanium Portal
2 Skylanders Figures
2 Traps
2 Character Sticker Sheets with Secret Codes
2 Trading Cards
1 Character Poster
Available on Xbox One, Xbox 360, PS4, PS3, Wii U, Wii and 3DS
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

They are up now.
http://www.bestbuy.com/site/searchpage.jsp?st=skylanders+supercharger&_dyncharset=UTF-8&id=pcat17071&type=page&sc=Global&cp=1&nrp=15&sp=&qp=&list=n&iht=y&usc=All+Categories&ks=960&keys=keys&ref=199&loc=IxveStMQYrs&acampID=1&siteID=IxveStMQYrs-bA26E2DTeEJxmtlaujrLYQ

Star Wars Battlefront at Best Buy

Feeling the ominous thud of an AT-AT stomping down on the frozen tundra of Hoth. Rebel forces firing blasters as
Imperial speeder bikes zip through the lush forests of Endor. Intense dogfights between squadrons of X-wings and
TIE fighters filling the skies. Immerse yourself in the epic Star WarsTM battles you’ve always dreamed of and create
new heroic moments of your own in Star Wars™ Battlefront™.
Fight for the Rebellion or Empire in a wide variety of multiplayer matches for up to 40 players, or in exciting
challenges inspired by the films available solo, split-screen or through online co-op. Star Wars™ Battlefront™ combines this epic action on a galactic scale with stunning visual recreations of some of the most iconic planets, weapons, characters, and vehicles in the Star Wars universe and the original sound effects from the films, to give Star Wars fans the ultimate, authentic and immersive interactive experience they’ve been looking for.
The Most Immersive and Photorealistic Interactive Entertainment Experience
Visit classic planets from the original Star Wars™ trilogy, detailed with an unprecedented amount of
realism and sense of authenticity that will transport you to a galaxy far, far away
Experience amazing digital replicas of the original Star Wars movie models, brought to lifelike fidelity by
DICE’s use of photogrammetry technology
Ground-based Combat on a Galactic Scale
Engage in epic battles on iconic planets including Hoth, Endor, and Tatooine. Also, bring the fight to the
previously unexplored planet, Sullust.
Pilot a diverse set of ground-based vehicles including nimble speeder bikes, massive AT-ATs, and more
Master the Battlefront with Iconic Star Wars Characters
Play as some of the most memorable characters in the Star Wars universe including Darth Vader and
Boba Fett
Encounter a variety of beloved characters from the original trilogy such as C-3PO and R2-D2
Take to the Skies in Epic Star Wars Dog Fights
Pilot the Millennium Falcon, X-wings, TIE fighters, and more of your favorite vehicles in exhilarating aerial
combat
Made for Jedi and Padawans Alike
Battle alongside your friends online or in offline split-screen Co-op mode
Seamlessly swap between 1st person and 3rd person views
Pre-Order Star Wars™ Battlefront™ at Best Buy >
Pre-order Star Wars™ Battlefront™ and be the first to battle on Planet Jakku with the Battle of Jakku Pre-order DLC Bonus!
Pre-order Star Wars™ Battlefront™ and on December 1st, 2015, be among the first players to experience the Battle of Jakku*, the pivotal moment when the New Republic confronted key Imperial holdouts on a remote desert planet in the Outer Rim. Taking place in the aftermath of the Rebel victory in the Battle of Endor, players will experience the events that created the massive, battle-scarred landscape of Jakku shown in Star Wars™: The Force Awakens™. Players who pre-order Star Wars Battlefront can fight the battle one week early. All other players will get access to this content on December 8th, 2015.
Key Features
Learn what happened before the events of Star Wars: The Force Awakens
2 maps set on the all-new planet of Jakku
7 days early access for those who pre-order Star Wars™ Battlefront™
Related Offers
$10 in Reward Certificates
As a My Best Buy member, you'll get $10 in reward certificates
when you pre-order and purchase Star Wars™ Battlefront™.
Learn more >
20% Off for Unlocked Members
In addition to $10 in Reward Certificates, Unlocked members also get 20% off Star Wars™ Battlefront™.
Learn more >
Pre-Order Star Wars™ Battlefront™ at Best Buy >
Still have questions? Want to talk to the Best Buy Community about Star Wars™ Battlefront™?
Reply to this post and join the conversation!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Hey All,
It’s no surprise that there’d be quite a bit of excitement around the announcement of Star Wars Battlefront! I wanted to jump back in here and confirm a few details for everyone.
First, pre-orders placed at Best Buy will in-fact include the Battle of Jakku DLC. As per usual, in-store pre-orders will have your code printed on the receipt and pre-orders placed on BestBuy.com (be it for ship-to-home or in-store pickup) will have the code emailed within 24-48 hours of fulfilling your pre-order when the game releases.
I can also confirm that Star Wars Battlefront is part of the My Best Buy Get $10 promotion! Please remember that these points don’t generally show up until 15-20 days after you receive the game.
Keep the questions coming and be sure to get your pre-orders in!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

UGHHH again, 6th time Mac fails me ..... and best buy charges me so they can "inspect it".

well the previous times 4/6 were do to manufacturing defects, the last 2 were due to the screen messing up.
now after i had this for a month, the fan makes a noise like it hits something inside and the screen leaves a purple "stain" on the screen when watching movies and playing games, it goes away after it a few hours.
but really, i went there to get it repaired and the guy said he has to charge me 60$ to look at it, and then send it to apple.
im like really, a month or two old computer and it breaks down ? and I have to pay!!! .... so im going to go complain, im going to either get my computer fixed for free or i want to return my MAC for store credit so i can purchase another laptop.... like i had it up to here with there snotty people, there attitude towards me was NOT deserved. One worker told me " well if it works fine its not worth fixing" im like ???? " seriously, i paid good money for it and i dont want ink marks on my screen when it gets "warm" "

If it is undetermined to be a software or hardware issue then they are authorized to charge a diagnostic and then refund it after they verify the warranty covers it.
Similar to how car repairs work.
Beyond that I do not know the exact $60 is except for maybe sending it out to service, but if it is under a warranty normally there isn't a charge for that.
If it is after the 14 days it is unlikely that they will be willing to do a return outside of the 14 days since they will eat the cost of the laptop. And, based on industry average gross margins they would have to sell 10+ laptops to make up for that single one they ate...
~ J
Former Geek Squad Counter Intelligence Agent.
Anything posted by me is helpful information (and my own personal opinion) and is not the opinion or view of Best Buy or Geek Squad.

CS6 CC Best Buy Key

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