CSD + CAD agent software always disconnect

Hi
Good day
Can anyone help for the below issues
CSD + CAD agent software always disconnect ( 10 to 15 times Per hour ) and not recovered automatically and shows CRS failure in CSD.
Connection lost or timeout with UCCX server.(attached)
IPPA always disconnect and shows error (attached).
Cisco Unified CCX Administration System version: 8.5.1.10000-37 -virtualised Esxi 5.0 - Stand alone server - Users on CUCM by LDAP

You are running the baseline version of UCCX 8.5(1) which is a bad idea. There were several nasty bugs in the original 8.5 release. Install 8.5(1)SU4 (8.5.1.11004-25), update the CAD clients and try again. Also check for any firewalls between your phones/CAD and the UCCX server.
-Steven

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[email protected] you know if CAD supervisor can monitor agent using CTIOS desktop ?
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UCCE 8.5 SRND page 198
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http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/5x_6x/c5desktp.html
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CSD + CAD agent software always disconnect

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