UCCE 7.5.8 with CAD Agents sitting in India

Hi all,
I've got a scenario and am looking for some inputs.
I've got a centralized CUCM 7.1.3 with UCCE 7.5.8 and CAD 7.5.8. Today I only phones at our India office and all is working perfectly fine with no issues. I am looking into having CAD agents sitting at this office connecting UCCE environment back in California. I've done some testings with CAD agent installed in India and so far all is looking good. It takes about 60-80 seconds from the CAD login screen to completely login to CAD.My concern is the round-trip delay between Ca and India, it's about 290-300ms round-trip.
Questions:
Has anyone successfully deployed this type of scenario ? please share your experience !!!
Has anyone used WAAS to help accelerate CAD login process ?
Thanks in advance !!! and I appreciate any inputs/suggestions
D.

[email protected] you know if CAD supervisor can monitor agent using CTIOS desktop ?
Here is your answer I hope it is useful for you .
UCCE 8.5 SRND page 198
Support for Mix of CAD and CTI OS Agents on the Same PG
Unified CCE deployments can support a mix of CAD and CTI OS agents on the same PG. If a mix is deployed, the sizing limitations of CAD apply.
Note that Cisco Supervisor Desktop (CSD) can monitor only CAD agents, and the CTI OS supervisor application can monitor only CTI OS agents.
Cisco Agent Desktop, Supervisor Desktop, and CTI OS cannot co-exist with Cisco CallManager PG; the configuration of agents and supervisors must be kept separate. Cisco Supervisor Desktop cannot be used to monitor a CTI OS agent desktop, nor can a CTI OS supervisor monitor a Cisco Agent Desktop agent.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/5x_6x/c5desktp.html
Regards
Irfan Tariq

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Dear Brother,
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Hello Experts!!
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CVP – 7.0
CTI Toolkit Agent Desktop 7.5(4)
HP service manager(HPSM) 7.X resides on MS-SQL 2005.
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From the Cisco prospective I have doubts.
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Dear Gokul, Chad, Geoff,
My sincere apologies for not replying earlier to your posts, i was down with fever and was on leave.
My Replies to the posts.
My Replies for Gokul Inlines
1) How does the agent access the HPSM server. Through a web browser? Or is there a client side application that runs on each of the agent deskops?
--> Its a thick client,
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--> Still we need to study the exact requirements which needs to be pushed to CTI OS Client, but i dont see any issues in gathering the information.
Reply for Chad:
HPSM isnt web based client, so how do you suggest, shall we redesign the CTI OS client? and how this integration will happen? as you mentioned any help for us would be wonderfull in this regard
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Geoff, my bad, it isnt CAD it is CTI OS Client, which you say service desk allowed you to call from CLI with certain arguments, i am sorry but i dint get your comments and i am not sure how HPSM really works, as this will going to be first CTI OS Development for us.
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Certainly something to try, but I don't see why that would make a difference in an inability to log out. I have many customers who only use the default workflow and haven't seen any of them with this issue previously.
Are you guessing here, or have you actually seen that resolve similar problems?

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Please remember to rate helpful responses and identify helpful or correct answers.

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Regards
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