CTI Integration with IPCC X

Hello All,
We are using IPCC X 4.0.4 with HA.
We have a database where we have Employee information which needs to be popped up at the agent screen when the call comes to the agent.
We are confused to find the way to do this. Please give us any kind of reference document(s) or any suggestions what so ever so that we can take the inputs from the database and pop that to agent screen.
Thanks in advance!
Regards,
Daljeet

Hi Amir, What are you looking for?? are you looking for "Configuration of Popping up data on CAD"?
If You are, I have just now posted the same documents in other thread, please check this.
http://forums.cisco.com/eforum/servlet/NetProf;jsessionid=F32A493A4E13B36544D00F281B2DFC9B.SJ1B?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cd474ee/3#selected_message
Thanks,
Daljeet

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