CTI Integration with Panasonic KXTDA200 PBX Telephony system
Dear SAP Gurus,
I am currently working for CORM CHIC Implementation project, now we are integrating SAP with Telephony system.
Our customer has Panasonic Telephony (PCB) system KXTDA200, and they have Panasonic KXTDA0410 connector to Integrate their telephony system with SAP.
As per my knowledge, a CMS software is required in order to make a communication between the Telephone system and SAP CORM CHIC system.
so what is the use of this Telephone connector?
Which CMS software provider supports this Panasonic connectors / PCB systems?
I request you to share your expertise to help us in this regard.
Your suggestions are highly appreciated
Best regards
Venu Gopal
Edited by: Venu Gopal on Jun 9, 2009 12:29 PM
As far as I know Panasonic system doesn't figure on SAP BCM Compatibility list. You may want to contact Panasonic themselves to check whether they are compatible with SAP CRM.
Hope this Helps.
Regards,
Ben
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