CTI OS answer call but not play agent greeting

hello everyone
i config agent greeting in UCCE
now i can record the greeting 
and i config a DN like 60002 with PlayAgentGreeting call type,and the call type associate PlayAgentGreeting script
i dial 60002 from my CTI OS client i can hear the greeting .
but when i enable agent greeting on CTI OS,and answer a call in number ,it can't play greeting.
i look the script but no run this script .
i look the log with CTI OS server and find the client can't sent the dialed number ....
can i loss some config with play script? like CTI OS client config?

hi
next is rtr log
Events from February 17, 2015:
00:01:41:617 rb-rtr Trace: (35 x 0 : 0 0) NewCall: CID=(151257,301), DN=60000, ANI=1079, CED=, RCID=5001, MRDID=1, CallAtVRU=1, OpCode=0 
00:01:41:617 rb-rtr Trace: (35 x 33 : 0 0) TransferToVRU: Label=1231231234567890, CorID=33, VRUID=5002, RCID=5001 
00:01:41:781 rb-rtr Trace: (35 36 33 : 0 0) RequestInstr: CID=(151257,301), CallState=1 
00:01:50:439 rb-rtr Trace: (35 36 33 : 0 0) ATR rule not found for agent 5001 at ext 1001. Device target had label 1001 (ID 5026). 
00:01:50:439 rb-rtr Trace: (35 36 33 : 0 0) DeviceTargetPreCall_V11: CID=(151257,301), PerID=5000, SGSTID=5003, AGSTID=5001 NetworkCallFlags=0, InvokeID=18, GREET= 
00:01:50:439 rb-rtr Trace: (35 36 33 : 0 0) Connect: CID=(151257,301), EventSelect=0, ServiceType=0, RCID=5001, Label(s)=1001 
00:01:50:439 rb-rtr Trace: (35 36 33 : 0 0) Deleting Dialog. 
next is CUCM pg pim log
Events from February 17, 2015:
00:01:27:095 PG1A-pim1 Trace: CSTASetAgentState: Peripheral::ProcessCSTAThirdPartyServiceRequest InvokeID=0xf0000046 Dev=1001 AgentMode=READY AGID=1000 SG=-1(0xffffffff)) 
00:01:27:095 PG1A-pim1 Trace: PrivateData: EventReasonCode=0 WorkMode=0 NumAdditionalGroups=0 PositionID= SupervisorID= ClientAddress= 
00:01:27:095 PG1A-pim1 Trace: CSTASetAgentStateConfEvent: TPServices::CSTASetAgentStateConfEvent InvokeID=0xf0000046 
00:01:50:619 PG1A-pim1 Trace: DeviceTargetPreCallInd: PreLock: RTRCallKey=151257.301 NTID: 5035 dialed number=60000 CED= ASTID=5001, AG=, CustomerDefinitionID=1, AW=0 
00:01:50:619 PG1A-pim1 Trace: DeviceTargetPreCallInd: PostLock: RTRCallKey=151257.301 ASTID: 5001 NTID: 5035 Ext: 1001 AG= AW=0 
00:01:50:619 PG1A-pim1 Trace: CheckWhisperECCWithIPIVR: ECC.user.media.id8CF741800001000000000713F901A8C0 and Customer Call ID: -1 
00:01:50:619 PG1A-pim1 Trace: AddPreRoutedCall: Inst: N1001 CreatedByPreCall: T PeriphCID: -1 Queue Count: 1 RouterCallKey=(151257/301) preCallRouteCrossRefID: 0, SkTT:0, GREET: DialedNumber:60000 CustID:1 AW=0 
00:01:50:782 PG1A-pim1 Trace: Delivered: CID=16779291 ConnDevID=1079/1  AlertDevID=/0 CallingDev=1079/0 CalledDev=1001/0 LastRedDev=/0 LocalConn=1 Cause=22OrgTrk=-1 OrgTrkGrp=-1 TermTrk=-1 TrmTrkGrp=-1UniqueID= 000000000000081B016B9CB400000000 ANI=1079 DevTgDevStr=1001 
00:01:50:782 PG1A-pim1 Trace: RetreivePreRoutedCall: Head Inst: N1001 CreatedByPreCall: T PeriphCID: -1 Queue Count: 1 RouterCallKey=(151257/301)  
00:01:50:782 PG1A-pim1 Trace: MatchPendingCall (DeskLinkCall) : Inst: N1001 CreatedByPreCall: T PeriphCID: -1 RouterCallKey=(151257/301)  
00:01:50:782 PG1A-pim1 Trace: Offered matched PreCall for CID: 16779291 Ext: 1001 SecondsPending: 0 
00:01:50:783 PG1A-pim1 Trace: FreePreRoutedCall: Head Inst: N1001 CreatedByPreCall: T PeriphCID: -1 Queue Count: 0 RouterCallKey=(151257/301)  
00:01:50:783 PG1A-pim1 Trace: CSTA DELIVERED, TelephonyDriver::Offered: SENT TO OPC
CallID      = 16779291  DeviceID = 1079  DeviceType = Dynamic
Alerting    = 
Calling     = 1079
Called      = 1001
Redirection = 
LocalState  = INITIATE
Cause       = EC_NEW_CALL 
00:01:50:783 PG1A-pim1 Trace: Delivered: CID=16779291 ConnDevID=1079/1  AlertDevID=1001/0 CallingDev=1079/0 CalledDev=1001/0 LastRedDev=/0 LocalConn=2 Cause=-1OrgTrk=-1 OrgTrkGrp=-1 TermTrk=-1 TrmTrkGrp=-1UniqueID= 000000000000081B016B9CB400000000 DevTgDevStr=1001 
00:01:50:783 PG1A-pim1 Trace: GetAgentWhispePrimaryCallID: Unable to find PreRoutedCallPending 16779291 
00:01:50:783 PG1A-pim1 Trace: CSTA DELIVERED, TelephonyDriver::Delivered: SENT TO OPC
CallID      = 16779291  DeviceID = 1079  DeviceType = Dynamic
Alerting    = 1001
Calling     = 1079
Called      = 1001
Redirection = 
LocalState  = ALERTING
Cause       = EC_NONE 
00:01:53:081 PG1A-pim1 Trace: CSTAAnswerCall: Peripheral::ProcessCSTAThirdPartyServiceRequest InvokeID=0xf0000047 AlertingCall(CID=16779291,Dev=1079,Type=Dynamic) 
00:01:53:081 PG1A-pim1 Trace: PRIVATE_DATA: AnsweringDevice=1001 
00:01:53:092 PG1A-pim1 Trace: Established: CID=16779291 ConnDevID=1001/0  AnsDevID=1001/0 CallingDev=1079/0 CalledDev=1001/0 LastRedDev=/0 LocalConn=3 Cause=-1OrgTrk=-1 OrgTrkGrp=-1 TermTrk=-1 TrmTrkGrp=-1UniqueID= 000000000000081B016B9CB400000000 DevTgDevStr=1001 
00:01:53:092 PG1A-pim1 Trace: Checking for agent whisper enabled. Ext=1001 CallID=16779291 AW enabled=0 ReqEnbld:0 ReqSt=0 
00:01:53:092 PG1A-pim1 Trace: Checking for RNA Requery. Ext=1001 CallID=16779291 RNA=0 Qtime=4 ReqEnbld:0 DNID:0 ReqSt:0 
00:01:53:092 PG1A-pim1 Trace: CSTA ESTABLISHED, TelephonyDriver::Established: SENT TO OPC
CallID      = 16779291  DeviceID = 1001  DeviceType = Static
Answering   = 1001
Calling     = 1079
Called      = 1001
Redirection = 
LocalState  = CONNECT
Cause       = EC_NONE 
00:01:53:092 PG1A-pim1 Trace: Checking for AgentGreeting. GREET:  CustID: 1 
00:01:53:093 PG1A-pim1 Trace: AnswerCallConf: InvokeID=121322 
00:01:53:093 PG1A-pim1 Trace: CSTAAnswerCallConfEvent: TPServices::CSTAAnswerCallConfEvent InvokeID=0xf0000047 
00:01:54:137 PG1A-pim1 Trace: RTPStarted: CID=16779291, ConnDevID=1001/0, Addr=10.0.0.159:24582, Direction=IN, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000081B016B9CB400000000 
00:01:54:232 PG1A-pim1 Trace: RTPStarted: CID=16779291, ConnDevID=1001/0, Addr=10.0.0.159:20664, Direction=OUT, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000081B016B9CB400000000 
00:01:57:537 PG1A-pim1 Trace: CSTAClearConnection: Peripheral::ProcessCSTAThirdPartyServiceRequest InvokeID=0xf0000048 Call(CID=16779291,Dev=1001,Type=Static) 
00:01:57:537 PG1A-pim1 Trace: PRIVATE_DATA: CompoundRequestType=Unknown CSTA Event Type SubjectDevice=1001 
00:01:57:546 PG1A-pim1 Trace: RTPStopped: CID=16779291, ConnDevID=1001/0, Addr=10.0.0.159:24582, Direction=IN, UniqueID=000000000000081B016B9CB400000000 
00:01:57:547 PG1A-pim1 Trace: RTPStopped: CID=16779291, ConnDevID=1001/0, Addr=10.0.0.159:20664, Direction=OUT, UniqueID=000000000000081B016B9CB400000000 
00:01:57:547 PG1A-pim1 Trace: ConnectionCleared: CID=16779291 ConnDevID=1001/0 ReleasingDev=1001/0 LocalConn=-1 Cause=-1UniqueID=000000000000081B016B9CB400000000 DevTgDevStr=1001 
00:01:57:547 PG1A-pim1 Trace: CSTA CONNECTION CLEARED, TelephonyDriver::ConnectionCleared: SENT TO OPC
CallID          = 16779291  DeviceID = 1001  DeviceType = Static
ReleasingDevice = 1001
LocalState      = NONE
Cause           = EC_NONE 
00:01:57:547 PG1A-pim1 Trace: CallCleared: CID=16779291 ConnDevID=/0 LocalConn=-1 Cause=-1UniqueID=000000000000081B016B9CB400000000  
00:01:57:547 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared: SENT TO OPC
CallID     = 16779291 DeviceID =   DeviceType = Static LocalState = NONE
Cause      = EC_NONE 
00:01:57:548 PG1A-pim1 Trace: ClearConnectionConf:  InvokeID=121323 
00:01:57:548 PG1A-pim1 Trace: CSTAClearConnectionConfEvent: TPServices::CSTAClearConnectionConfEvent InvokeID=0xf0000048 
i ues UCCE 9 and all CTI OS version is 10

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