CUACA 10.5.2 service management issue

Hi all,
I have a cluster of CUCM 10.5.1 and I have installed CUACA v10.5.2 but in Service Management \ Cisco Unified Attendant Server I have :
Status: Initializing - Server is initializing
Service never become "Active" so I have not all CUACA menu to configure it.
Do you have an idea about this issue ?
Thank you

Hi boub91,
Check licensing and make sure it's applied correctly and for the right product. This seems like a possible licensing issue.
Ryan

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Hello Gurus,
in external services management, client has 3 vendors.For one vendor, he wants to maintain free items during PO.how can i maintain?
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HI,
Where is free items in service?.Can u pl throw some light in this issue

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Could anyone suggest me that where can I create the Customer Service/Service Management Discussions?
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Hello,
Whenever we create a gateway which have a component id other then "C0003001" then we have to create its entry in "gateway-config-installer" and restart soa suite, Why its like that? Ofcourse we can not restart the soa suite on production.
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Hai munir,
I have some doubt on registering with the gateway and an registering the webservice. I think you have done the same.
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After this we will be registering a webservice.
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service version: 1.0
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http://dwh-34316-k2.wipro.com:7777/orabpel/default/CallHelloWorld/1.0?WSDL
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When I go to test page and paste the URL got from the Service WSDL Url and give submit query it is displaying the following error message.
Failed to read WSDL from http://dwh-34316-k2.wipro.com:7777/gateway/services/SID0003017?wsdl:WSDL not found
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"Failed to connect to the service manager" when I try to add nodes to a cluster on Windows Server 2008 R2

Hello,
I get the following error message everytime I try to add a node to an existing cluster "Failed to connect to the service manager".
I'm running Windows Server 2008 R2,
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Hi saeedawadx,
Please run the cluster validation and post the error or warning information, in normal scenario the “Failed to connect to the service manager” issue often caused by the firewall
or AV soft block the others node connect, please try to disable the firewall and AV soft then try again.
The following related article will give more helpful tips,
The case of the server who couldn’t join a cluster – operation returned because the timeout period expired
http://blogs.technet.com/b/roplatforms/archive/2010/04/28/the-case-of-the-server-who-couldn-t-join-a-cluster-operation-returned-because-the-timeout-period-expired.aspx
Trouble Connecting to Cluster Nodes? Check WMI!
http://blogs.msdn.com/b/clustering/archive/2010/11/23/10095621.aspx
I’m glad to be of help to you!
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

I can't see the Reporting Workspace in Service Manager Console PLEASE HELP

I can't see the Reporting Workspace in Service Manager Console PLEASE HELP

Hello,
If you don't have an entry like "SQL Server Reporting Services (InstanceName)" in Windows Service Manager (Services.msc) then because SSRS service not installed on that machine. Install it, then you will see such an entry.
Olaf Helper
This is not an SQL issue it's a SC Service Manager issue. Reporting Services is installed and running on the SQL side. The problem is that as I am now aware I cannot get the Data Warehouse Server to register in the Service Manager consoles to connect that
with the canned reports and turn on Reporting Workspace. Any thoughts?
[ Blog] [ Xing] [ MVP]

Service Manager 2012 R2 - Data warehouse Issue

i have an issue with a customer with their Data warehouse Server. when ever we generate a report using Service Manager we are not seeing data in the report. example - we only see 4 incidents on reports when we generate them and these are many months
old records. within the database there are 1000+ Incidents created however when generating a report only shows us 4 incidents. i'm trying to figure out why it's only showing few records whereas it should show all the records when we generate. i have this
issue now with two customers
i can see that the Data warehouse jobs are running without issues. they are not failing. please let me know how i can get this issue fixed

Open up an SQL management studio and connect to the database that hosts the data warehouse database. Run a query against this following views.
Incident
SELECT * FROM [DWDataMart].[dbo].[IncidentDimvw]
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it here. https://gallery.technet.microsoft.com/PowerShell-Script-to-Run-a4a2081c
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Blog:
Twitter: LinkedIn:
Please remember to 'Propose as answer' if you find a reply helpful

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Hi,
Our customer has a Service Manager / Operations Manager 2012 R2 environment where SCOM will regularly generate an alarm related to High Watermark monitoring on the Service Manager data warehouse - not every day though. The alarm looks like this:
Value of 3559 is not higher than 3559
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Having done a lot of searching we have found nothing but reference to the same recurring flow of information where people keep mentioning different values but there is no conclusion of what this might be caused by and how to solve it. The solutions
have become outdated anyway. Here is one example:
http://social.technet.microsoft.com/forums/systemcenter/en-US/889af8f3-cdf8-4d88-ae99-5dbe18d529ef/service-manager-2012-data-warehouse-high-watermark-monitor
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- What is the purpose of High Watermark monitoring for the data warehouse? Why does this need to be monitored?
- We would like to understand the nature of this value better. Should it be higher each day compared to the day before?
- Could it just be overriden in SCOM?
Many thanks in advance!

Rather unexpectedly, the SCOM alarm disappeared overnight and when checking the workflow in the incident that was generated from the alarm, the incident got a Resolved status right before midnight at 23:59:58. We have a ConfigMgr connector that is scheduled
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it says "3559 3559 3585". We have had the 3559 value since 18th July, and out of a sudden something must have been triggered, causing the value to increase. What was triggered and how, no idea... Not sure either what it means that only one of the
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Issue working with WPF client v6.1.0.3 for SAP Service Manager 4.0

Hi All,
This issue is similar to an on - going discussion - http://scn.sap.com/thread/3508608
Issue Description :
1. We installed WPF client 6.1.03 for SAP Service Manager 4.0 using SMP 2.3 SP00. We got the below error
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HI Steve,
I tested with the WPF client 6.1.3.X.
I was getting a different error with the host name "Connect to server myhostname certificate is for myhostname:domain name this is not valid. Commnication error(14)
However I got the solution in one of the link where they mention to provide the complete fully qualified domain name in the server ie myhostname:domain .
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Neha Mahanty

Screen Size Issue for Syclo Smart Service Manager

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Tags edited by: Michael Appleby

Hi Bill,
Yes we tried to run the motorola device in android large platform first but it was not able to detect it.
Then we changed the platfom to android normal for motorola device and we got the screens.
The screen size difference between the two devices is not much so it is ambiguous why they are working for two different platforms.
They should both ideally work on same platform as they have almost the same dimensions.
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It will be too much time consuming and hazardous task to readjust each and every screen.
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Issue with installing second Service Manager server

We decided to install a second SM server to use as a test following the KB from MS below:
http://technet.microsoft.com/en-us/library/dn520899.aspx
We later found out that this install process had some issues and we needed a hotfix from MS to resolve it. The hotfix is basically a whole new installer MSI. MS had me uninstall SM and then reinstall using the MSI they gave me.
I am not getting the following error trying to do the install
Install Services
An error occurred while executing a custom action:_CreateMOMRegKey.
The upgrade attempt has failed before permanent modifications were made.
Upgrade has successfully rolled back to the original state of the syste. Once
the corrections are made, you can retry upgrade for this role.
The install rolls back and thats it. MS has been somewhat helpful but we still haven't gotten it resolved. Anyone else try installing this hotfix version of SM and run into the same issue?
The KB that refers to the replacement MSI is
KB2862620.

among other things, _CreateMOMRegKey creates registry keys related to ops manager and service manager. This is a common error with a management server reinstall, since these keys are not removed by an uninstall, and the creation method apparently does
not handle the case where they already exists. Consider
this thread.
The long and short of it is that you will probably need to remove the registry keys [HKLM\Software\Microsoft\Microsoft Operations Manager] and [HKLM\Software\Microsoft\System Center] as well as restore your management server's encryption key from the backup
you made after installing the first time.

The Ultimate Guide to Resolving Profile and Device Manager Issues

The following article also applies to issues after re-setting the severs' hostname. It also applies to situations where re-setting the Code Signing Certifictateas described by Apple has not resolved the issue.
Hello,
I have been plagued with Profile Manager and Device Manager issues since day one.
I would like to share my experience and to suggest a way how to resolve issues such as device cannot be enrolled or Code Signing Certificate not accepted.
I shall try to be as brief as possible, just giving an overview of the steps that resolved my issues. The individual steps have been described elsewhere in this forum. For users who have purchased commercial SSL certs the following may not apply.
In my view many of these issues are caused by missing or faulty certificates. So let us first touch on the very complex matter of certificates.
Certificates come in many flavours such as CA (Certificate Authority), Code Signing Certificate, S/MIME and Server Identification.
(Mountain?) Lion Server creates a so-called Intermediate CA certificate (IntermediateCA_hostname_1") and Server Identification Certificate ("hostname") when it installs first. This is critical for the operation of many server functionalities, including Open Direcory. These certs together with the private/public keys can be found in your Keychain. Profile and Device Manager may need a Code Signing Certificate.
The most straightforward way to resolve the Profile Manaher issues is in my view to reset the server created certicates.
The bad news is that this procedure involves quite a few steps and at least 2 hours of your precious time because it means creating a fresh Direcory Master.
I hope that I have not forgotten to mention an important step. Readers' comments and addenda are welcome.
I shall outline a sensible strategy:
1. Clone your dysfunctional server to an external harddrive (SuperDuper does a reliable job)
2. Start the server fom the clone and shut down ALL services.
3. It may be sensible to set up a root user access.
4. Back-up all user data such as addess book, calendar and other data that you *may* need to set up your server.
5. Open Workgroup Manager and export all user and workgroup accounts to the drive that you using to re-build your server (it may cause problems if you back-up to an external drive).
6. Just in case you may also want to back-up the Profile Manager database and erase user profiles:
In Terminal (this applies to Lion Server - paths may be diferent in Mountain Lion !)
Backup: sudo pg_dump -U _postgres -c device_management > $HOME/device_management.sql
Erase database:
sudo /usr/share/devicemgr/backend/wipeDB.sh
7. Note your Directory (diradmin) password for later if you want to re-use it.
8. Open Open Server Admin and demote OD Master to Standalone Directory.
9. In Terminal delete the old Certificate Authority
sudo rm -R /var/root/Library/Application\ Support/Certificate\ Authority/
This step is crucial because else re-building you OD Master will fail.
9. Go back to Server Admin and promote the Standalone Directory to OD Master. You may want to use the same hostname.
10. When the OD Master is ready click on Overview and check that the LDAP and Keberos Realm reflect your server's hostname.
11. Go back to Workgroup Manager and re-import users and groups.
NOTE: passwords are not being exported. I do not know how to salvage user passwords. (Maybe passwords can be recovered by re-mporting an OD archive - comments welcome! ).
12. Go to Server App and reset passwords and (not to forget) user homefolder locations, in particular if you want to login from a network account!
If the home directory has not been defined you cannot login from a network account.
13. You may now want to restore Profile Manager user profiles in Terminal. Issue the following commands:
sudo serveradmin stop devicemgr
sudo serveradmin start postgres
sudo psql -U _postgres -d device_management -f $HOME/device_management.sql
sudo serveradmin start devicemgr
14. You can now switch back on your services, including Profile Manager.
In Profile Manager you may have to configure Device Management. This creates a correct Code Signng Certicate.
15. Check the certificate settings in Server App -> Hadware -> Settings-> SSL Certificates.
16. Check that Apple Push Notifications are set.(you easily check if they are working later)
17. You may want to re-boot OS Server from the clone now.
18. After re-boot open Server App and check that your server is running well.
19. Delete all profiles in System Preferences -> Profiles.
19. Login to Profile Manager. You should have all users and profiles back. In my experience devices have to be re-enrolled before profiles can be pushed and/or devices be enrolled. You may just as well delete the displayed devices now.
20. Grab one of your (portable) Macs that you want to enrol and go to (yourhostname)/mydevices and install the server's trust profile. The profile's name should read "Trust Profile for...) and underneath in green font "Verified".
21. Re-enrol that device. At this stage keep your finger's crossed and take a deep breath.
22. If the device has been successfully enrolled you may at last want to test if pushing profiles really works. Login to Profile Manager as admin, select the newly enrolled device. Check that Automatic Push is enabled (-> Profile -> General). Create a harmless management profile such as defining the dock's position on the target machine. (Do not forget to click SAVE at the end - this is easily missed here). If all is well Profile Manager will display an active task (sending) and the dock's position on the target will have changed in a few seconds if you are on a LAN (Note: If sending seems to take forever: check on the server machine and/or on your router that the proper ports are open and that incoming data is not intercepted by Little Snitch or similar software).
Note: if you intend to enrol an Apple iPhone you may first need to install the proper Apple Configuration software.
Now enjoy Profile and Device Manager !
Regards,
Twistan

HI
1. In Action profiles, logon to system and recheck correcion are available in action definition as well in condition configuration and the schedule condition is also maintained. but the display is not coming(i.e in the worklist this action is not getting displayed).
You can check the schedule condition for the action and match the status values...or try recreating the action with schedule condition again....for customer specific ....copy the standard aciton with ur zname and make a schedule condition and check the same.
2, In suppport team of incident when i give individual processor it throwing a warning that u r not the processor. but when i give org unit it is working perfectly. Could anyone guide on this.
You need to have the empolyee role for BP ..goto BP and got here dropdown for ur bp and choose role Employee and then enter ur userid
also make sure that u have the message processing role
Hope it clarifies ur doubt and resolve ur prob
Regards
Prakhar

Getting error when trying to create Exchange Connector in System Center Service Manager 2012

Getting error when trying to create Exchange Connector in System Center Service Manager 2012
The connection to the server was unsuccessful. Please check the server name and/or credentials entered.
Additional Information: The server URL is not accessible or the user does not have permission to access it (message: The request failed. The remote server returned an error: (401) Unauthorized.
Warm Regards, Pramod Kumar Singh Manager-IT

Someone sorted out this issue by installing API 1.2 and copying the dll files to the service manager server ,service folder and replacing it with API 2.0 dll files.
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Juke Chou
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Windows Service Manager 32-Bit Has Stopped Responding/iPod not showing up in iTunes

Hello,
I've scoured this forum for answers but I cannot find any result that works. I have an iPod classic that I've connected to my Gateway running Windows Vista for over four years without issue. When I was using iTunes 9 the other day, I plugged my iPod into my computer, but it only connected to My Computer and didn't connect to iTunes and update my iPod accordingly. So, the iPod is charging and the iPod is showing the "Connected, Eject before disconnecting" screen, but it isn't adding new music (which kind of defeats the purpose of buying new music). I thought it was because I was using 9, so I downloaded iTunes 10, but the issue still popped up.
This hasn't pop up today after I installed 10, but back when I was using iTunes 9 the following error came up on my computer: "Windows Service Manager 32-bit Has Stopped Working." Now, no error messages pop up, even though the problem persists.
I've tried suggestions in this post as well as in this post. Also, with the fix being recommended in those threads to change the code in Notepad by clicking "edit" under the System tab under My Computer? There's one problem - there is no edit button on my options. I've included a screen grab to prove this.
I don't know if the relative age of the discussions makes any difference - maybe a new fix has com up and i'm just not finding it? Plus, since this issue began with iTunes 9, I can't help but feel like getting rid of iTunes 10 is going to help the issue, either.
This is incredibly frustrating, not being able to add new music to my iPod, so if anyone can help me out, I would greatly appreciate it, as previously recommended ones aren't useful.
Screen grab of iPod connecting to My Computer, but not iTunes:
Screen grab of the lack of an "Edit" button in the place to edit codes as recommended in previous topics:

One again shamelessly asking for help

Service Manager data warehouse management server Installation fails

Hi there,
In Virtual Machine Windows Server 2012 R2 Standard with my user being a Local Admin and SQL Admin. I tried to do a Service Manager data warehouse management server
first installation I am facing the following image as error:
In the event viewer I get the following error:
"Microsoft System Center 2012 R2 Service Manager -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 25211
The arguments are: -2147024809, The parameter is incorrect."
In the Setup log, some of the errors are:
WixRemoveFoldersEx: Entering WixRemoveFoldersEx in C:\Windows\Installer\MSI35E.tmp, version 3.7.1224.0
WixRemoveFoldersEx: Error 0x80070057: Missing folder property: PSCONFIGFOLDER.A591E3B4_D228_431D_BF89_99D52C8FFB76 for row: wrf4582BC4C5CC47B1D2380408CD7A752DC.A591E3B4_D228_431D_BF89_99D52C8FFB76
CustomAction WixRemoveFoldersEx.A591E3B4_D228_431D_BF89_99D52C8FFB76 returned actual error code 1603 but will be translated to success due to continue marking
CAStartServices: CAStartServices was passed . OMCFG
CAStartServices: Checking if service already started. OMCFG
CAStartServices: Attempting to start service. OMCFG
CAStartServices: StartService failed. Error Code: 0x8007042D.
ConfigureSDKConfigService: CAStartServices failed, trying again.... Error Code: 0x8007042D. OMCFG
Action start 17:47:05: _SetHealthServiceConfig.80B659D9_F758_4E7D_B4FA_E53FC737DCC9.
GetMsiFeatureState: Failed to get feature state. Error Code: 0x80070646. MOMServer
MSI (s) (EC!4C) [17:47:05:483]: Note: 1: 2711 2: MOMGateway
SetHealthServiceConfig: Failed to get Feature State.. Error Code: 0x80070646. MOMServer
GetMsiFeatureState: Failed to get feature state. Error Code: 0x80070646. MOMGateway
I have checked the following post but it did not help me:
http://social.technet.microsoft.com/Forums/systemcenter/en-US/c42bb04d-a51e-4037-a8a3-37d714d6faac/scsm-management-server-installation-fails?forum=systemcenterservicemanager
Could you please help me with this issue?
Thanks a lot,
M

Hi,
Sorry I cannot post the full log. I have found also these errors in the log:
Calling custom action CAManaged!Microsoft.MOMv3.Setup.MOMv3ManagedCAs.RegisterSdkSCP
RegisterSdkSCP: There is no previous serviceConnectionPoint
RegisterSdkSCP: Creating New serviceConnectionPoint
RegisterSdkSCP: Adding ACL for current user: DOMAIN\InstallationAccount
RegisterSdkSCP: Adding ACL for SM Admini: DOMAIN\SCSMDWadmins
RegisterSdkSCP: Error: Access is denied.
InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "D:\Program Files\Microsoft System Center 2012 R2\Service Manager\MOMConnectorCounters.ini"
InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. MOMConnector
InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057.
InstallPerfCountersLib: Retry Count : .
InstallHSPerfCounters: Failed to install agent perf counters. Error Code: 0x80070057.
Thanks for your reply.

CUACA 10.5.2 service management issue

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