CUCM Upgrade 8.0 to 8.6 Question

Hi guys,
i have a 8.0.2 CUCM and i want to go to 8.6
I was wondering if rebooting the server after the installion of "ciscocm.refresh_upgrade_v1.0.cop.sgn" can compromise the update because i did install it a week ago and meanwhile the servers had an outage hence rebooting. If so is there a workaround ?
**I havent started the actual update yet just install the above mentioned file**
Thanks,
Eric D.

Hi Edu,
It's ok to reboot the server after has been installed. Just one advcie, be sure to install the right COP file because it cannot be uninstalled (Cisco TAC is the only want able to do it).
Regards

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CUCM upgrade 8.6 to 10.5 7500 user OVA

Hello,
I'm planning a CUCM upgrade from version 8.6 to 10.5 (both virtualized) This was deployed using the 7500 user OVA. In 10.5, the HDD requirement has changed from 2x80 to 1x110. According to the upgrade guide, I can resize my drives using disk expansion COP file. My question is, what should the end result be of my drive changes? Do I change both drives so I end up with 2x110 or do I only change one leaving me with 1x110 and 1x80?
I don't have enough CPU resources to create new VMs and migrate using PCD.
Thanks,
Glenn

Hi Glenn,
My understanding is that the COP file is used to regain used space within the VM in the sense that you do not have enough space to proceed with the upgrade to 10.5. The COP file essentially removes your inactive partition in order to gain that needed space. As long as there is enough free space to complete the upgrade I wouldn't modify the drive structure of the VM in question.
Hope this helps
Tony
Please rate helpful posts

CUCM Upgrade 7.1.5 to 10

Hi All,
We are planing to do a 4 server CUCM upgrade (physical to VM) from ver 7.1.5 to ver 10. Below is the plan
- Upgrade the CUCM on current MCS servers to ver 9 (bridge upgrade) and take a DRS backup
- Install CUCM ver 9 on VM and perform the backup restoration
- Then upgrade to CUCM ver 10
I have one question on this. After I have done the bridge-upgrade on current MCS servers is it still possible to switch-version the CUCM and get CUCM back to ver 7.1.5?
Thanks

When you initiate the upgrade, you can indicate to activate the partition with the new upgrade software or return to using the partition with the previous version of the software at upgrade completion. With the exception of HP 7825H3 and HP7828H3 hardware upgrades, the previous software remains in the inactive partition until the next upgrade. Your configuration information migrates automatically to the upgraded version in the active partition.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/9_1_1/CUCM_BK_UAEC4331_00_upgrade-guide-cucm-91/CUCM_BK_UAEC4331_00_upgrade-guide-cucm-91_chapter_01.html#CUCM_RF_S5
600AEB_00
HTH
Manish

CUCM upgrade from 7.1.5 to 10.5.1.10000-7

Is it possible to do the migration from 7.1.5 to 10.5.1.10000-7 which we are doing for jump upgrade from 7.1.5 to 9.1.2.
The reason why I preferred because this jump upgrade we can achieve in isolated network.
In that case can anybody please help to get specific document for that. Kindly have a look on this case.
Regards,
Abi

You can use prime collaboration deployment. PCD will do your upgrade and migration without doing any jump upgrade or intermediate upgrade..
Please refer to the vide below.
https://www.youtube.com/watch?v=JzG4kz1_hL4
All upgrade documentation are available on cisco. Take some time and look at the CUCM 10.5 upgrade document
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/10_0_1/CUCM_BK_U4214F9D_00_upgrade-guide-cucm-100.html

CUCM Upgrade from 8.6(2a) / 8.6.2.20000-2 to 8.6.(2a)SU2 (8.6.2.22900-9)

I'm getting ready to upgrade a client's CUCM cluster from 8.6(2a) / 8.6.2.20000-2 to
8.6.(2a)SU2 (8.6.2.22900-9). They use extension mobilty with UCCX version 8.5.1.11003-32.
Does anyone know of any issues with ugprading this cluster vis a vis their UCCX version ?
The current CUCM Version 8.6(2a) / 8.6.2.20000-2 shows a JTAPI shows the following JTAPI version:
admin:show packages active cm-jtapi-
Active Side Package(s): for cm-jtapi- package(s)
cm-jtapi-plugin-8.6.2.10000-2
From the ReadMe For Cisco Unified Communications Manager Release 8.6(2a)SU2
http://www.cisco.com/web/software/282074295/93949/cucm-readme-862asu2.pdf
I see that it shows:
cm-jtapi-plugin-8.6.2.10000-10.i386.rpm
Once I have performed the CUCM upgrade - do I need to upgrade the JTAPI plugin on the UCCX Platform?
TIA

Mohamed,
I have not actually peformed the upgrade yet. If you have done so - please reply with any lessons learned that you have.
I would upload the file to all the servers in your cluster prior to your upgrade maintenance window. This should not be service impacting.
Then during your upgrade maintenance window -
Step 15 Once the Publisher and the subscribers have been upgraded, a version switch must be completed so the servers reboot to the new upgraded partition as follows;
Web Browse to the Publisher’s OS Administration GUI
To restart the system and activate the upgrade, choose Settings > Version; then, click Switch Version.
The system restarts and should be running the upgraded software. Once the Publisher is accessible, proceed with the subscribers.
Good Luck,
Amir

UPGRADE 1103 to 1159 - PAYMENTS CONVERSION QUESTION!

Hello,
UPGRADE 1103 to 1159 - PAYMENTS CONVERSION QUESTION!
This is the scenario, we are planning to do. Currently we have 11.0.3 in one box. We are planning for re-implementation for 11.5.9 in the new box. So we
have to convert approx 14 months of open and closed data for the historic purposes. (Like PO's, Invoices, Payments and ledger data etc.)
Again, these conversions cannot be handled through the front end using some Data Loader kind of tool etc...
Data Loader tool, I used a lot for loading Flexfield Value Set Values, Category Codes etc...
But my question is converting these AP_PAYMENTS related data in the back end. (Like Check num, Payment Batch ID, Invoice Number, Invoice ID, Supplier Number,
Supplier ID, etc.) from old 11.0.3 box to new 11i box.
Since there was some confusion is going on with Payments related areas, because there was now API's etc... some of them are telling it is very difficult to migrate "AS IS" into 11i. I also heard that oracle won't support this.
Just want to clarify clearly on this issues.
Because we are moving from the small box of 11.0.3 into Big box for 11.5.9. So we don't want to loose all the histories for about 20 months. especially open
Closed / Open - Invoices, Payments, PO's, REQ's, Active Items which are in the Open Blanket PO's, Employees, etc...
Of all these everything sounds like doable because they do have API's etc... Of course, I belive there is no API for the Vendors only. We want to know is this true for the Payments also.
Any urgent clarifications is very much appreciated with clear explanation.
Thanks in advance
Mani Varadan

The payment conversion is little bit tricky in term on its understanding and functionality.
There are lot of dependices of payments conversion on the others objects like invoice.
You need to be very clear in requirements.
Here is the extracted documents for giving you clear understanding about payments.
Overview of Process
Prior to creating a payment batch, four setup are required.
A.Define a bank for bank branches with which you do business.
B.Define bank accounts.
C.Choose a predefined or custom payment format.
D.Finally, define payment documents for disbursements for each bank account.
To give an overview of the steps required to create payment batch payments:
1) Initiate the payment batch by entering the criteria for invoices you want to pay. The payment batch process selects invoices, and then builds the payments. It determines which invoices will be paid on each payment document, and lists this information for you on the Preliminary Payment Register.
2) Make any necessary modifications to your payment batch, such as selecting additional invoices, deselecting invoices, deselecting suppliers, etc. Once modifications are complete, the modify payment batch process automatically builds the payments if any invoices were added.
3) Format payments to produce an output file.
4) Print checks from the output file if you are not creating electronic payments or sending the output file to a third party for printing.
5) Confirm the payment batch by recording the document numbers associated with each payment. During this step, the invoice status is updated to Paid and a document number is associated with the invoice and invoice payment.
As conversion(from 11.0.3 to 11.5.9) is concern step 3,4 is excluded from the standard processes.
These are the tables involved during the payment conversion.
AP_SELECTED_INVOICES_ALL
AP_INV_SELECTION_CRITERIA_ALL
AP_INVOICES_ALL
AP_PAYMENT_SCHEDULES_ALL
These are background (concurrent) processes involved in batch process consists of the following
a. Autoselect
b. Build Payments
c. Preliminary Payment Register
d. Format
e. Confirm
f. Final Payment Register.
10.7:
If you are using the application in character mode, navigate to the Reset Payment Batch form. The navigation path is
\Navigate --> Controls --> Payment --> ResetPaymentBatch.
Select the payment batch name and the system displays the status of the batch. Your options for proceeding vary according to the batch status.
11.5.8/9
You can perform actions on your batch in Payment Batches form by clicking on the Actions button. The appropriate actions are highlighted depending on the status of the batch.
THIS SECTION TALK ABOUT THE DETAIL TECHNICAL OVERVIEW
Payment Conversion Technical Overview
For the conversion is concern we are following four-step process
I.Defined and prerequisite steps as discussed above
II.Selecting the Invoice
III.Building the Payment
IV.Confirm
THESE ARE THE PREREQUISITE SETUP
We are assuming the bank set is already done from 10.7 to 11i.Bank set up means bank account id, and its corresponding payment format.
For this purpose we are using mapping function for bank account id and on that basis we are getting corresponding checks stock id.This means defining a payment documents for disbursements
SELECT INVOICES
When a payment batch is started one row for each record is created in the
AP_INV_SELECTION_CRITERIA_ALL table.
This table stores the criteria that a payment batch uses to select invoices for payments. The module name for the Auto Select process is APXPBSEL. The Select Invoices, or AutoSelect, is the first step in the payment batch process.
When we run a concurrent program the AutoSelect process starts by loading records that meet the invoice selection criteria into the table AP_SELECTED_INVOICES_ALL from the tables AP_INVOICES_ALL and AP_PAYMENT_SCHEDULES_ALL.
The criteria that AutoSelect uses to determine which record to select from AP_INVOICES_ALL and AP_PAYMENT_SCHEDULES_ALL is stored in AP_INV_SELECTION_CRITERIA_ALL.
To be sure that no duplicate invoices get selected, invoices that are already selected in another payment batch are not selected. Invoice payments that have no remaining payment amounts are not selected either.
BUILD PAYMENTS
The module name for the Build Program is APXPBBLD. From the list created by AutoSelect, the Build program determines which invoices will be paid on each
Payment document, and lists this information on the Preliminary Payment Register if Selected. The Build program is spawned when AutoSelect has completed. When the Build Program starts, the application uses information from the table AP_SELECTED_INVOICES_ALL to create rows in the table AP_SELECTED_INVOICE_CHECKS_ALL.
In addition to creating rows in the AP_SELECTED_INVOICE_CHECKS_ALL, the build payments program also performs the following tasks:
Assigns document numbers for payments
Assigns Check Ids
Renumbers the remaining documents starting from the first_available_document
Updates the payment batch status to BUILT
Since we are doing conversion from 10.7 to 11i where all payments need to converted hence we are keeping payment batch status as FORMATTED
CONFIRM
This is the final step for the payment batch process, where we will pick a payment batch from front end, and then making confirm. The menu for this
AP Payable =>Payment Batches form =>by clicking on the Actions button
Internally the confirm program first updates the AP_SELECTED_INVOICE_CHECKS_ALL records,
then transfers those records to
AP_CHECKS_ALL.
In addition, the AP_SELECTED_INVOICES_ALL
records are transferred into the corresponding
AP_INVOICE_PAYMENTS_ALL,
AP_INVOICES_ALL and
AP_PAYMENT_SCHEDULES_ALL.
Table Involved in Payment Batch Process
These are the various table involved in the payment process of 10.7 and 11i.It is recommended that if corresponding earlier conversion is done then use the mapping function to get the new value.
oAP_SELECTED_INVOICES_ALL
oAP_INV_SELECTION_CRITERIA_ALL
oAP_INVOICES_ALL
oAP_PAYMENT_SCHEDULES_ALL
oAP_SELECTED_INVOICE_CHECKS_ALL
oAP_CHECKS_ALL
oAP_INVOICE_PAYMENTS_ALL
oAP_PAYMENT_SCHEDULES_ALL
oAP_INVOICES_ALL
oAP_BANK_ACCOUNTS_ALL `
Common Issue:
1.Determine the status of the Payment Batch?
A: Query up the Payment Batch in the Payment Batches Summary window to view the status. If you can not get into the application, you can select the status from SQL*Plus:
SELECT status FROM ap_inv_selection_criteria_all
WHERE checkrun_name = ?<payment batch name>?;
2. Dont change the last update date
We are doing the conversion for payments, hence we cant change he last_updated_date to sysdate as this will create a problem by concurrent program, in that case we need to populate the field for FUTURE_DATED_PAYMENT=N
3. dont populate the value for INVOICE_PAYMENT_TYPE
If there are some prepayments in the conversion process donor populate this field and pass NULL, otherwise this will create a duplicate invoice, which will cause a problem for concurrent batch for payment.
Hope now you will be very clear about the process.
let me me offline, if you need further.
regards
sanjit
[email protected]

UCCX After CUCM Upgrade

Hi All
I am running UCCX 8.5.1.11004-25 and upgrading to CUCM 8.6.2.23900. I have completed several CUCM upgrades with various dependencies but never with UCCX as a dependency. I have checked the compatibility matrix and this all seems fine however i cant find any information on if anything needs to be done to UCCX once i switch versions on CUCM.
Im suspecting that i will need to run a JTAPI re-sync which will download a new JTAPI if it finds a different version ? Is this correct and also is there anything else i need to be watching out for ?
Thanks, Carl Ratcliffe

Thanks Tanner, quick reply and confirmed what i thought, just didnt want to get caught out at 2 in the morning with something i have missed.
Thanks, Carl

ELM shows insufficient licenses after CUCM upgrade from 9 to 10.0.1

Hi All,
I just finished upgrading cucm 9 to cucm 10.0.1. Upgrade completed successfully, but elm now shows insufficient license message.
This is a Vmware installation BTW, I doubt that it matters the CUCM 901 worked fine with its ELM.
The ELM is coresident with CUCM. I though that upgrading CUCM will upgrade ELM too, but the Dashboard says to upgrade to latest version of ELM.
When I ordered upgrade through UCSS and downloaded all the files that were included in this upgrade order, one of the files was CiscoPrimeLM_64bitLnx_10.0.1.10000-19.sgn.iso.
I tried to use CUCM OS administration with this file to upgrade ELM, but OS Administration doesn't recognize it as a valid file.
The file that I used for CUCM upgrade was: UCSInstall_UCOS_10.0.1.10000-24.sgn.iso
So at this point I'm not sure whether ELM needs to be upgraded or I need new licenses for CUCM version 10.
Thanks
Yury Brodsky
Telecommunications Specialist
AudioCodes
27 Worlds Fair Drive
Somerset, NJ 08873
Direct: 732-652-2162
Fax: 732-469-2298
Email: [email protected]

Upgrading co-res CUCM should have upgraded your ELM as well. It should now show as Prime License Manager when you log in. I'm guessing you just don't have any CUWL 10.x licenses installed. Can you attach a screenshot of the License Usage page in PLM?
You may need to email [email protected] to move your 9.x licensing to 10.x licenses.

CUCM upgrade in UCCE environment

We have a CUCM cluster(v6.1.2) for our UCCE environment (ICM v7.2.5). I need to upgrade the CUCM to version 6.1.3 (due to the DST bug). Can someone tell me which components in UCCE that I will need to upgrade and/or modify for this CUCM upgrade? Or at least point me to a document that outlines this?
thanks,
Brian

You would probably have compatibility without any UCCE change, but the recommended task is to download the updated JTAPI Client plugin from your upgraded CUCM and overwrite what is there on your PGs.
That is all.
Regards,
Geoff

Does an CUCM upgrade affect the device defaults?

Hello
we intend to do an CUCM upgrade from 9.1(2) to 9.2(2)SU2a.
However, our phones have the firmware 9-4-2-1S, different from the original firmware (9-3-1-SR2-1)
After the CUCM upgrade, will the device defaults get back to its original firmware version (9-3-1-SR2-1) or the current version will be kept?
Thank you
Marcos

Hi Marcos,
Yes, When you upgrade to a newer version of CUCM the phones will upgrade/downgrade to the Firmware version listed in the readme doc for the CUCM upgrade version as I have linked below. So in your case the the CUCM readme for 9.1(2)su2 is shown here;
http://www.cisco.com/web/software/282074295/116350/cucmreadme912su2a.pdf
In 9.1(2)su2 it looks like the Device defaults would be 9.3(1SR4.1) but it looks like the Device defaults in CUCM 9.1(2)su3 would be the same as what you are currently running so you would be good to go as they are 9.4(2.1) ;
http://www.cisco.com/web/software/282074295/122683/cucm-readme-912su3.pdf
You could also copy the current device defaults into something like notepad and re-enter them after the upgrade, but if it were me, I would go with the later CUCM version 9.1(2)su3.
Cheers!
Rob

Upgrading CUCM 7.0.2 to 8.6 questions

I have two questions about upgrading Call Manager 7.0.2 to Communications Manager 8.6 on one publisher and one subscriber: They are currently running Cisco Teleprence rooms (CTS-3010's) as well as conferece stations.
- Can I upgrade directly from 7.0.2 to 8.6, or is there an incremental upgrade I need to do?
- Do I need to do any manual phone, codecs upgrades, or will this take place automatically after the CM servers are upgraded?
Regards
Ahmad

@Chris Deren, Thanks for the response.
I believe the appropriate upgrade path would be from 7.0.2 - 7.1.5 - 8.6.2, However I would like to inquire over potential implications to the present Call Manager setup and configuration with regards to IP Phone firmwares, Telepresence Room Codec (this is a CTS 3010 deployment) and IP Phone firmwares etc.
Would the firware loads be automatically upgraded?
Regards
Ahmad

Offline upgrade of CUCM 8.6 to 10.5 vNIC question

Currently doing an off line upgrade of a customer CUCM 8.6 system. After building the VMs using the 10.5 OVA template, we found that the software would NOT load as it would fail during install. Root cause was tracked down to an issue with the VM NIC. 10.5 builds this nic as a VMXNET3. It was necessary to change this to E1000 to get the software to load.
Is it a problem leaving this as an E1000 vNIC going into production? Or do we really need to back it up and rebuild it, or swap out the vNIC to have it be officially supported?
TIA
Cliff

Gack!!!! Once again burned by obscure information being located in an unexpected place.
The procedure to modify the vNIC is in there, but it didn't really address the install on the v10 OVA with older software. I found I could change it to an E1000 type, install the v8 software, then use the procedure in the readme to modify it to the VMXNET 3 adapter type. That, and the need for the COP to recognize the media as valid really should have been made a lot more obvious.
Seems like it would be a lot simpler to just include the COP files you might need on the ISO image, but I guess that would create something else to manage they really don't want to.
Thanks Chris!.

CUCM upgrade 8.6 to 10

Hi
will update the version 8.5 to version 10
I have a question I hope you can help me.
I can directly upgrade from version 8.5 to 10
Upgrade to version 10 first I have to upgrade to version 9?
I need licensing for the upgrade? If yes, what kind of licensing need
if I have a CCX CUCM version 8.6 and version 10, can be operated simultaneously or me creates problems ??
it is necessary that all virtual machines (CUCM, IM, PRESENCE, CCX) run the same version is ccx CUCM 10 and 10.
are the procedure for good update.
Some documentation to recommend me.
I am at your service.
Greetings.

The upgrade guide and compatibility doc for 10.x cover upgrade paths
Your licenses will be migrated to PLM, you can reach [email protected] if you need further assistance
The UCCX compatibility matrix covers all the details about UCCX version and CUCM compatible releases, you need to review it.
CUCM and IM&P need to be in the same major release, at the X.Y level in most releases, except 10.5(2) which is only compatible with 10.5(2). As for UCCX, see above.
For the upgrade you need to review for every product:
A) RNs
B) Upgrade guide
C) Changed and new info doc, either as standalone or sometimes with the RNs
ALL the above information is available on cisco.com for you to review.

Encypted CUCM Upgrade - HELP!!!

Hi all,
i'v a question about the upgrade process for a CUCM Cluster.
I Deployed a CUCM 7.1(5) with Encyption (Mixed Mode) and all works fine.
Now i need to upgrade the cluster, with an hardware replace, t the last CUCM 9.1(1a) relase.
I rebuild the entire cluster in my lab with the CUCM version 7.1(5), than I Import a valid Backup and i'll upgrade the cluster (To UCS Server) to 9.1.
What does i'vto do for the Encyption?
Should be work without any change or i need to reconfigure IT?
Plese Help Me!!
BR,
Luca.

Hi Glenn,
My understanding is that the COP file is used to regain used space within the VM in the sense that you do not have enough space to proceed with the upgrade to 10.5. The COP file essentially removes your inactive partition in order to gain that needed space. As long as there is enough free space to complete the upgrade I wouldn't modify the drive structure of the VM in question.
Hope this helps
Tony
Please rate helpful posts

Budget for cucm upgrade to v8.5

Hello,
Please help me to find out the budget for an upgrade.
I have CUCM v7.0.2 and cluster with two MCS7835I servers. There are about 1800 phones. I need upgrade to CUCM v8.5.
As I know there is no direct upgrade. I need upgrade first to v8.0. Do I need to pay for this step version?
There is such a mess in cisco documents with cucm licensing (for me at least). I used this document
http://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/ip_comm_og_ucl_based_1021.pdf
We dont have UCSS.
Is anyone can give me part numbers for this upgrade. I would very appreciate this.
Thanks.

It would be best to discuss this with your account team, they can help you with the budget and part numbers questions.
From sofware compatibility matrix it shows you can indeed not directly upgrade from 7.0(2) to 8.5(1). Though upgrades within the same major release can be done with the downloads from CCO. So you can do an intermetiate step to 7.1(3) or 7.1(5) release. From there you can do a direct upgrade to 8.5(1) though for that you would indeed need to purchase the upgrade (as it is a major upgrade from 7.x to 8.x)

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