UCCX After CUCM Upgrade

Hi All
I am running UCCX 8.5.1.11004-25 and upgrading to CUCM 8.6.2.23900. I have completed several CUCM upgrades with various dependencies but never with UCCX as a dependency. I have checked the compatibility matrix and this all seems fine however i cant find any information on if anything needs to be done to UCCX once i switch versions on CUCM.
Im suspecting that i will need to run a JTAPI re-sync which will download a new JTAPI if it finds a different version ? Is this correct and also is there anything else i need to be watching out for ?
Thanks, Carl Ratcliffe

Thanks Tanner, quick reply and confirmed what i thought, just didnt want to get caught out at 2 in the morning with something i have missed.
Thanks, Carl

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ELM shows insufficient licenses after CUCM upgrade from 9 to 10.0.1

Hi All,
I just finished upgrading cucm 9 to cucm 10.0.1. Upgrade completed successfully, but elm now shows insufficient license message.
This is a Vmware installation BTW, I doubt that it matters the CUCM 901 worked fine with its ELM.
The ELM is coresident with CUCM. I though that upgrading CUCM will upgrade ELM too, but the Dashboard says to upgrade to latest version of ELM.
When I ordered upgrade through UCSS and downloaded all the files that were included in this upgrade order, one of the files was CiscoPrimeLM_64bitLnx_10.0.1.10000-19.sgn.iso.
I tried to use CUCM OS administration with this file to upgrade ELM, but OS Administration doesn't recognize it as a valid file.
The file that I used for CUCM upgrade was: UCSInstall_UCOS_10.0.1.10000-24.sgn.iso
So at this point I'm not sure whether ELM needs to be upgraded or I need new licenses for CUCM version 10.
Thanks
Yury Brodsky
Telecommunications Specialist
AudioCodes
27 Worlds Fair Drive
Somerset, NJ 08873
Direct: 732-652-2162
Fax: 732-469-2298
Email: [email protected]

Upgrading co-res CUCM should have upgraded your ELM as well. It should now show as Prime License Manager when you log in. I'm guessing you just don't have any CUWL 10.x licenses installed. Can you attach a screenshot of the License Usage page in PLM?
You may need to email [email protected] to move your 9.x licensing to 10.x licenses.

UCCX and CUCM Upgrade

Hi All - We are planning to go for CUCM direct upgrade from 7.1.3 - 9.1.2
Also for UCCX from 7.0.1 SR5 ---> 8.5.1 --> 8.5.1 SU3 --> 9.0.2
During upgarde of UCCX 8.5.1 on UCS Machine it will ask to eneter CUCM AXL user Credentails which is in 9.1.2, So we need to know is that correct way by doing so since UCCX is 8.5.1 and CUCM 9.1.2
Also i checked few PDF'S where i can get below info.
These Unified CM versions are supported - 8.0(1), 8.0(2) and all SUs, 8.5(1) and all SUs, and Unified CM 8.6.2.22033 and later.
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SIVANESAN R

Refer to this document for all CCX compatibility details including which version you can upgrade from:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
CUCM 9.1.2 is compatible with CCX 8.5SU4 for example.
Also, you can upgrade to CCX 9.0.2 directly from 7.0.2ES3.
HtH,
Chris

Agent Reserverd caller hears Dead air after CUCM upgraded to 10.5.2.11005-1

After a recent upgrade on my SME head end cluster from CUCM 9.1.2.11900-12 to 10.5.2.11005-1 I have been having an issue with my call center agents on a leaf cluster running 7.1.5.35900-7 (Cluster 1). This is both enterprise and express agents.
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Then goes to a head end SME CUCM 10.5.2.11005-1 cluster via a SIP trunk
Then the calls goes to a CUCM 7.1.5.35900-7 (Cluster 1) leaf cluster via an Inter-Cluster Trunk
The call center agents get put in reserved status but never get the call.
The callers just hear dead air.
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My initial thought is a possible change on the trunks from Cluster 2 to SME or SME to Cluster 1.
Anyone have any thoughts on this?

Not sure if this is related since this was a while back and it was on version 8.5 that I noticed this. If I recall there is was an issue with the SME cluster talking to the leaf cluster. If the SIP Trunk was talking to a specific node in the cluster, the intra cluster signaling had some problems. i.e. if you had Sub-A and Sub-B and if the SME Cluster sent the invite to Sub-A while the phone sat on Sub-B, the call wouldn't go through. It had to do with making sure that the Call Manager Group assigned to the device pool that was assigned to trunk had all CCM nodes in the cluster added to it. This became an irritation when I was working on it because we had more than 3 CCM Subscribers and there is a limit of 3 CCM nodes per Call Manager group and we had 4 CCM subs in the cluster which means we would never be able to send calls to a phone in the leaf cluster registered to the 4th node that wasn't part of the CCM Group for the device pool used by the SIP trunk between the Leaf and SME cluster.
You are dealing with 10.5 and you also mention that this was working prior, so I am not sure if this is the same, but I would certainly play around with the CMG for the device pool of the trunk and the CM that the phone registers to.

How to force database replication after CUCM upgrade

Hello All, I will be doing an upgrade to version 10.5 from 8.5 of CUCM. I've done this before and as documented started with the publisher and then subscriber. When I have done this I always wait and check Database replication via RTMT and the CLI.
I'm always nervous as this process seems to take a long time. Is this just a waiting game or is there a command that I can force replication to my subscribers? How long should this process really take? I never know....
Thanks,
Dan

Dan,
Use "utils dbreplication runtimestate" to check the replication status of your servers in the cluster. The servers should show connected to the publisher and a status of 2
Or you can use unified reporting to generate report on db replication as follows.
Check Database Replication:
Access Publisher CUCM GUI
Navigate to Cisco Unified Reporting
Select System Reports
Select Unified CM Database Status
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In the Unified CM Database Status section of the report, expand the View Details under the All servers have a good replication status and confirm a Replicate State for all servers of “2” as follows:

CUCM / UCCX / AQM / WFM Upgrade

Hi all,
We are getting ready to upgrade a customer's voice system and I've think I may have just hit a snag. Any advice would be very much appreciated
As we are both upgrading to the latest current version and migrating to a virtual environment we had planned on taking a staged approach to minimise impact on the environment. ie Upgrade CUCM, wait a few days to let the dust settle, then upgrade UCCX / AQM / WFM. However, from the AQM release notes it looks as though the CUCM version we are moving to (8.6) requires AQM 8.5(2) or later to function. Does this mean I need to upgrade AQM at the same time as CUCM?
Also, it says that AQM 8.5(2) supports UCCX 8.5(1) or later. The customer is currently running 8.0(2). I'm concerned that if I upgrade AQM to keep in line with CUCM I'm going to break compatibility with UCCX until I upgrade that too :/
Am I going to need to cut the entire system over in one scary, foul swoop to keep everything from breaking?
Again, any advice will be very much appreciated.
Thanks in advance,
Jason

At the end of the day you need to follow the documentation for version compatibility requirements; none of us would be foolish enough to suggest otherwise. Having said that, have you considered upgrading CUCM last instead of first? CCX 8.5(1)SU3 supports several CUCM 8.0 builds. You could upgrade CCX, AQM and WFM on a weekend, wait a few days and then uprade CUCM.
Please remember to rate helpful responses and identify helpful or correct answers.

CUCM Upgrade from 8.6(2a) / 8.6.2.20000-2 to 8.6.(2a)SU2 (8.6.2.22900-9)

I'm getting ready to upgrade a client's CUCM cluster from 8.6(2a) / 8.6.2.20000-2 to
8.6.(2a)SU2 (8.6.2.22900-9). They use extension mobilty with UCCX version 8.5.1.11003-32.
Does anyone know of any issues with ugprading this cluster vis a vis their UCCX version ?
The current CUCM Version 8.6(2a) / 8.6.2.20000-2 shows a JTAPI shows the following JTAPI version:
admin:show packages active cm-jtapi-
Active Side Package(s): for cm-jtapi- package(s)
cm-jtapi-plugin-8.6.2.10000-2
From the ReadMe For Cisco Unified Communications Manager Release 8.6(2a)SU2
http://www.cisco.com/web/software/282074295/93949/cucm-readme-862asu2.pdf
I see that it shows:
cm-jtapi-plugin-8.6.2.10000-10.i386.rpm
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TIA

Mohamed,
I have not actually peformed the upgrade yet. If you have done so - please reply with any lessons learned that you have.
I would upload the file to all the servers in your cluster prior to your upgrade maintenance window. This should not be service impacting.
Then during your upgrade maintenance window -
Step 15 Once the Publisher and the subscribers have been upgraded, a version switch must be completed so the servers reboot to the new upgraded partition as follows;
Web Browse to the Publisher’s OS Administration GUI
To restart the system and activate the upgrade, choose Settings > Version; then, click Switch Version.
The system restarts and should be running the upgraded software. Once the Publisher is accessible, proceed with the subscribers.
Good Luck,
Amir

IP Phone 7921 / 7925 roaming issues after WLC upgrade from Version 7.2 to 7.3 and / or 7.4

Hi,
We have a customer which is using a Cisco WLC 5508 and 3502I APs. As he used the 7.2.103 release, There were no issues with VoWLAN. Now he needed new APs and ordered the 2602I. To use them he needed to upgrade the WLC to a 7.3 or later release. After the upgrade, he now encounters problems while roaming with the phones. The phones were tested with FW 1.4.1, 1.4.2 and 1.4.3.
Configuration is set according to wireless voice design guides (VoWLAN DG 4.1, 7921 Deployment Guide). A Cisco TAC is also in progress, but they seem to be uncertain whether it is a wireless or CUCM issue, but I don't see a reason why it should be the CUCM when the only thing changed is the WLC Software Version.
Is there anybody who is aware of such issues and can offer help?
Thank you in advance.
Best regards,
Patrick

Hi,
we had a TAC ticket open with this customer and after some time, the TAC gave us the advise to use this release and the problems are now solved.
So for others having the same issue: If you only need to support the 2600 APs, stay with the latest 7.2 release as there are some issues with the 7.3 and 7.4 release. If the customer requires HA, AVC or any of the new features + wireless voice, be very careful as it seems that the newer releases are having problems with that. I hope that Cisco will fix this very soon.
regards,
Patrick

CUCM upgrade from 6.1(2) to 6.1(3b) - rollback problems...

Hi all,
I have upgraded our test lab CUCM server from 6.1(2) to 6.1(3b). Although we have a genuine MCS server bought from Cisco, we run only the demo licencing on the server (simply because we only have a few test phones and gateways running on the server). We have rebuilt this server a few times so we may have had more licences installed previously - the 'demo' licencing seems to allow me test all i need to.
The upgrade to 6.1(3b) seemed to go ok. My only concern was the time it took after the CUCM server restarted for the IP phones to 'register' - seemed to take 30 mins or more before they jumped into life and re-registered etc? Is that normal? (I suspect the CallManager Service took a while to start?)
However, I have had a few problems when trying to rollback the upgrade to the older partition. I followed the Cisco doco and all seemed to work ok, the CLI showed it selecting the old partition on the reboot, and then starting services for 6.1(2) [lots of green [OK] messages etc)
Upon the full restart of the server, i noticed that the CallManager Service and the Cisco Messaging Service were NOT running! I tried all i could think of to get these to restart:Went to Service Activation – stopped and restarted the CallManager service and the other one. Then went back to Feature Services. CallManager was ‘running’ then after i refresh the page it reverts to ‘Not Running’ ! IP Phones therefore do NOT register.
Tried a restart of the server (same partition) - Watching CLI during reboot – all green [OK] messages. No errors reported that i can see. IP phones still dont register when server restarts. The two services remain 'Not Running'
I then restarted using 'switch' and ran the upgraded CUCM version - this started fine, and all ran ok! Phones regsitered, all seems fine!
I have attached a few screenshots, not sure if they are relevant or of any use.
Has anyone seen this issue before after an upgrade? I am not overly comcerned becaue the 'upgrade' worked, but it would be nice to know i can rollback if i need to do incase of any issues.
Is there anywhere in CUCM i can check to see if the failed services are generating an error message or a reason for them not starting?
Thoughts appreciated
Rgds

Hey Andy,
Hope all is well buddy!
The problems you are seeing here are most likely "purely" License related due to the changes
that were implemented between 6.1(2) and 6.1(3). I don't see this being a problem with permanent
"production" Licenses. Have a look;
Cisco Unified Communications Manager Releases 7.1(2) and 6.1(3) introduce these licensing enhancements.
Description
Cisco Unified Communications Manager Releases 7.1(2) and 6.1(3) identify the state of a license; that is, if it is missing, if it is a demo license, or if it is an uploaded license. In addition, Cisco Unified Communications Manager Administration warns you whether Cisco Unified Communications Manager currently operates with demo licenses, with an insufficient number of licenses, or with an incorrect software feature license.
GUI Changes
The following windows display the state of licenses in Cisco Unified Communications Manager
Administration:
- Cisco Unified Communications Manager currently operates with demo licenses, so upload the appropriate license files.
- Cisco Unified Communications Manager currently operates with an insufficient number of licenses, so upload additional license files.
- Cisco Unified Communications Manager does not currently use the correct software feature license. In this case, the Cisco CallManager service stops and does not start until you upload
the appropriate software version license and restart the Cisco CallManager service.
License File Upload (System > Licensing > License File Upload)-This window displays a message
that uploading the license file removes the demo licenses for the feature.
http://www.aironet.info/en/US/docs/voice_ip_comm/cucm/rel_notes/6_1_3/cucm-rel_note-613a.html#wp472518
Now for the Cisco Messaging Service
This is only used in "Legacy" integrations which I'm guessing is not
the setup for your lab, so you should be good to go here.
Cisco Messaging Interface Service
The Cisco Messaging Interface allows you to connect a simplified message desk interface (SMDI)-compliant external **Third Party** voice-mail system with the Cisco CallManager. The CMI service provides the communication between the voice-mail system and Cisco CallManager. The SMDI defines a way for a phone system to provide a voice-mail system with the information needed to intelligently process incoming calls.
Hope this helps!
Rob
Please support CSC Helps Haiti
https://supportforums.cisco.com/docs/DOC-8895
https://supportforums.cisco.com/docs/DOC-8727

CUCM Upgrade 7.1.5 to 10

Hi All,
We are planing to do a 4 server CUCM upgrade (physical to VM) from ver 7.1.5 to ver 10. Below is the plan
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Thanks

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http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/9_1_1/CUCM_BK_UAEC4331_00_upgrade-guide-cucm-91/CUCM_BK_UAEC4331_00_upgrade-guide-cucm-91_chapter_01.html#CUCM_RF_S5
600AEB_00
HTH
Manish

Does an CUCM upgrade affect the device defaults?

Hello
we intend to do an CUCM upgrade from 9.1(2) to 9.2(2)SU2a.
However, our phones have the firmware 9-4-2-1S, different from the original firmware (9-3-1-SR2-1)
After the CUCM upgrade, will the device defaults get back to its original firmware version (9-3-1-SR2-1) or the current version will be kept?
Thank you
Marcos

Hi Marcos,
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http://www.cisco.com/web/software/282074295/116350/cucmreadme912su2a.pdf
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http://www.cisco.com/web/software/282074295/122683/cucm-readme-912su3.pdf
You could also copy the current device defaults into something like notepad and re-enter them after the upgrade, but if it were me, I would go with the later CUCM version 9.1(2)su3.
Cheers!
Rob

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