CUCM - Webex Callback DTMF issue
Hi!
Im having some trouble with webex conferences. When i use the "Callback" feature, i recieve the call but when it asks to accept it, i press the digits and nothing. its lik a DTMF-relay problem but only fails with the Webex callback feature.
Any Ideas??
Hi Juan,
Did you tried from another device?
You can also take that option off, in the admin side you can disable this feature...
see image...
Thanks
Similar Messages
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DTMF issues on SIP trunk to Verizon
Were you able to resolve this problem? I am having an identical issue also with Verizon.
Our topology and symptoms are as follows:
Outside phone -> PSTN -> Vzn SBC -> Vzn SIP trunk -> CUBE -> CUCM / VM system
DTMF tones generated by an IP phone are heard and recognized by an outside (off-net) phone/system as you would expect. However, DTMF tones generated by an outside (off-net) phone are not recognized by our voice mail system. When listening to the DTMF tone on an IP phone, it sounds very distorted and faint. A sniffer trace performed on the CUBE shows RFC 2833 NTEs being received from Verizon, and they appear to be properly relayed by the CUBE to the destination. Payload type negotiated for both legs is 101.
We are running CUCM 6.1.5. We have a CUBE router between CUCM and the Verizon SIP trunk. The CUBE router is running 12.4(24)T3 with the IPIPGW feature set. Our voice mail system is an AVST CallXpress system running v7.9 software. To CUCM the AVST voice mail ports appear as DNs assigned to several SCCP 7940 phones (DNs are part of a hunt group, hunt pilot = vm pilot). The AVST masquerades and registers as the 7940 phones.
I tried applying the "dtmf-interworking rtp-nte" both globally and at the dial-peer level with no success. Attached is the debug output you suggested. -
SIP phone DTMF issue registered on a CUCME H323 gateway
I have a CUCME 10 gateway that is registered on a callmanager as H.323 gateway.
On this a Cisco 8831 SIP conference bridge that is not generating DTMF. No sound heard in the other end when pressing digits, its just muting the sound. Anyone got a tip?
Callflow is 8831->CME->CM->PSTN
voice register pool 1
busy-trigger-per-button 1
id mac xxx.xxxx.xxxx
type 8831
number 1 dn 1
dtmf-relay sip-kpml
dial-peer voice 1201 voip
destination-pattern ...T
progress_ind setup enable 3
delay transport-address
session target ipv4: callmanager ip address
incoming called-number .
voice-class codec 100
dtmf-relay rtp-nte <- Also tried dtmf-relay h245-alphanumericCan you try this..
On your voice register pool configure
dtmf-relay rtp-nte digit drop
And on your dial peer 1201
Dtmf-relay h245-alpha -
SPA112 and Webex (DTMF issue)
When I try to join a Webex, and have the system call me on my VoIP line through my SPA112, it seems that the * key is not recognized. I can use the phone to interact with other menu systems, such as my bank. But for some reason, I can't get into a Webex without dialing manually into the conference.
I use Vitelity as my SIP provider. They support G.711u, G.711a, and G.729a codecs. They prefer RFC2833 for DTMF Tx method, but I've also had success in the past with inband.
I should also mention that I've had sporadic luck getting into Webex in the past with this same configuration using the SPA112 with G.729a and Inband (though that really shouldn't work consistently because of the compression).
Just as a troubleshooting step, I tried calling the VoIP line from another phone to make sure I could hear the * key. I could hear it, even when I was using ATV (RFC2833) which I didn't think was going to be the case. However, I don't seem to be able to control the length of the tone - though I have no idea whether the length is a problem or not.
At the moment, I'm trying to generate a log from the SPA112 that would include the DTMF tones. Can anyone help me with the right settings so that I can see these in my log? Thanks.Just turn on syslog and debug to the highest level possible, send the messages to an external server and catch them all here (with either a syslogd server software or by a generic packet catcher like tcpdump or Wireshark). There is no more detailed log possible.
You can catch SIP packets and RTP stream (just the part with DTMF) as well. -
Hi All,
I have an issue here. The DTMF is not recognized by the Unity when user wants to do remote login to voicemail box by pressing *
Call Flow : T1 --> AS5400 --> SIP Trunk --> CUCM 9.1.2 --> SCCP --> CUC 9.1.2
Time : Nov 12 20:06:56.417 UTC
Calling Party Number i = 0x1183, '914466553077'
Called Party Number i = 0xA1, '2067677' - 99992067677
I can see in CCAPI, * being pressed and NOTIFY message is sent to CUCM, and I get 403 Forbidden as response.
The dial-peer configuration point to CUCM is below
dial-peer voice 4320 voip
tone ringback alert-no-PI
description --- PSTN to XXX 9999.XXXXXXX ---
preference 1
destination-pattern 9999.......$
no modem passthrough
session protocol sipv2
session target ipv4:XXXXX
voice-class codec 1
voice-class sip early-offer forced
voice-class sip options-keepalive
dtmf-relay sip-notify rtp-nte
fax rate 7200
ip qos dscp cs3 signaling
no vad
Logs are attached. Please help me to find out the issue.ok..We need to use a different approach to resolve this..We need to prefix calls coming from cucm so as to break up the overlapping issue..
do this..
go to cucm, search for the Route list you use for outbound calls, click on the route group associated with it.
Under called party xformation
under discard digits: use to none
prefix digit outgoing calls: add 141 as shown below -
IPhone 5s iOS 8.0.2 does not recognize DTMF tones when dialing an automated service. I end up losing the call because automated service does not received a response from me.
Is there a setting adjustment that needs to me made and if so, where is this located?Hello Manish
Thanks for your reply. So here is the thing. It was just as i feared, by leaving this "REQUIRE MTP" check on the SIP trunk, now all video calls are being setup as Audio only. So this is not a good solution.
It would be nice is the MTP is only invoked for the audio only callers, from my reading this is how its supposed to work.
I suppose as another workaround, not elegant but should work I could go to the H.323 Gateway and make a specific dial-peer for this one pattern that points to Conductor for audio participants and change this to be a SIP dial-peer then setup a SIP trunk from CUCM to the same voice gateway.
Seems a little strange, i was hoping i can make this work just as it is.
Has anyone else run into this issue? -
Hi Guys,
I have a problem is that when we attempt to record a webex session to be saved on WebEx server (in the cloud), using local MeetingPlace server and Webex Node, the video recording works but no audio is recorded. If we attempt to use Webex MeetingPlace numbers we record Audio and Video successfully.
Looks like we have problems with our MeetingPlace server or Webex Node.
If you need further clarification please let me know.Not sure if I understand your issue. If you use the record on computer option it will not record audio as this uses your PC mike but it should record audio when using Record on Server option.
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We are experiencing a problem with DTMF tones on external attendants. We have a CCM 4.2 cluster connected to a CUCM 8.6.1 via a QSIG ICT.
CCM 4.2 <--> ICT <--> CUCM 8.6 <--> CUBE <--> SIP
DTMF works OK from phones in the CUCM 8.6 cluster. All inbound DTMF works all the way through to the CCM 4.2 cluster. However, DTMF from phones in the CCM 4.2 cluster does not work. It was working OK last week when some changes (adding CUC integration) were made. I have tried reversing most of the changes, but cant get it working again.
Any ideas or TS steps recommended? Thanks!Two things to add on this thread:
The statement "these are outbound calls - so they don't hit a VoIP peer." is not true. There is always an inbound and outbound dial-peer matched on IOS. If you do not have an inbound dial-peer to match, IOS will use dial-peer 0 which is almost always a bad thing. Make sure you have a VoIP dial-peer that will match for inbound calls from UCM to the router.
CCX does not support in-band DMTF such as RFC2833 with SIP. If you do not have OOB DTMF such as KPML (RFC4730) or H.245 alphanumeric, then you need to invoke an MTP for conversion. -
Quick question :
I have an SFTP server, which I managed to configure on CUCM PUB fot the back-up purpose.
While doing the back-up, it manage to back-up PUB but back-up to SUB is failing, I could see that the sftp server IP address is pingable through PUB but not through SUB( they both are located at different DC with different IP ranges).
Not sure, if that is the reason SUB is not able to back-up...... ? or, if SFTP is reachable via PUB, SUB should also be backed up.
I can see replication is working fine in the cluster and both PUB and SUB can talk to each other.
Any advise??Thanks Chris, I am waiting for required routing to be done.
Once that is finished, i will test it again and confirm if that resolved the issue.... :-) -
Async Callback service issue: Skipped callback "onResult" for partner.
Hi Experts,
I am facing an issue when invoking asynchronous services from 11g bpel to 10g bpel. They are two async bpel services deployed on 11g and 10g. The call back response from 10g is not coming back to the 11g mid point receive and the 11g process is waiting in running state. In the 'callBack Invoke' activity in 10g bpel instance I see a message - "Skipped callback 'onResult" for partner 'client'". As such I do not see any useful information from the diagnostic log in 11g. I have limited access to 10g environment. I did not do anything specific for correlating the call back response because the assumption is bpel will enforce ws-addressing.
Please suggest.
Thanks,
- KSH.
Edited by: 840696 on Mar 25, 2013 2:58 AMcan you please turn on debug logging for delivery logger on the 10g side? looks like callback url is empty that is why its skipping. replyTo must be empty. can you attach your 11g and 10g project?
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Dear all,
I will test soon (asap i got bootable 9.1.2 software) to solve "partition unalligned" issue with CUCM Cluster version 9.1.2.11900-12.
In my opinion, we can solve this issue with PCD as migrate unalligned cluster to a new cluster with same version.
Do anybody test it before?
What is your opinions?
Best Regards,
MesutHi Aman,
As i found out, correct answer should be "migration to 9.x unsupported by CPD" for CUCM version 9.X.
But just imagine, you have 8 servers in a cluster at version 10.X with Partition Unalligned issue. Is PCD not a good alternative to DRS to solve this issue while migrating to a new cluster with PCD?
Best Regards,
Mesut -
Hi,
I've trouble making the TSP connection to a CUM 8.6 cluster.
I am using windows 7 64 Bit PC and installed the "CiscoTSPx64.exe" as a fresh, did a reboot and configured the required paramenters (CTI Server/Username PWD).
When I use dialer.exe, I don't see Cisco line available. When I go to install the WAVE driver, I don't see WAVE folder created. I searched for OEMSETUP.INF, couldn't find it anywhere.
I put the TSP client in trace mode which generated the output mentioned below. I am sure my username/pwd is correct as I can login to CUCMUSER webpage from the same PC.
I've tried installing TSP plugin from following CUCM versions:
CUCM version: 8.6.2.22900-9
CUCM Version: 8.6.2.20000-2
When I install 32 bit TSP client, I do see WAVE folder created but when I try to install it, it throws an error saying this application is not supported on 64bit OS.
++++++++++++++++++++++++++++++++++++++++++++++++++++
16:13:32.730 HDR|10/22/2012 CiscoTSP001.tsp,Special
16:13:32.730 | ProviderOpenRequest::qbeTraceOut seq# =0x00000005
16:13:32.731 | ProviderOpenRequest::qbeTraceOut {{0x00000104, 0x00000000}, 0xFFFFDDDD, 0x000D0001, 0x00000003, 0x00000020, 0x0000006C, 0x00000080}
16:13:32.731 | ProviderOpenRequest::qbeTraceOut
ProviderName : {0x0000008C, 18, CiscoTSP 8.6(2.7) }
LoginUserID : {0x000000B0, 10, 5, 2, katr }
ApplicationID : {0x000000EA, 25, CiscoTSP001-172.20.40.26 }
QBEClientVersion : {0x0000009E, 18, CiscoTSP 8.6(2.7) }
ProviderEventFilter = {0x000000DA, 16, 4} :
{bDeviceRegistered: 0xFFFFFFFF, bDeviceUnRegistered: 0xFFFFFFFF, bDirectoryChangeNotify: 0xFFFFFFFF, bDeviceConfigChangedNotify: 0xFFFFFFFF}
WantServerHeartbeat : 0x0000001E
CMAssignedApplicationID : 0x00000000
PluginName : {0x00000103, 9, CiscoTSP }
bLightWeightProviderOpen: 0x00000000
SingleSignOnTicket : {0x00000000, 0, }
AuthenticationType : 0
bOldDeviceLineFetch : 0x00000000
16:13:32.734 | ProviderOpenResponse::qbeTraceIn seq# =0x00000005 result =0x00000000
16:13:32.734 | ProviderOpenResponse::qbeTraceIn {{0x0000008B, 0x00000000}, 0xFFFFDDDD, 0x000D0001, 0x00000004, 0x00000020, 0x00000034, 0x0000003F}
16:13:32.734 | ProviderOpenResponse::qbeTraceIn
Result : 0x00000000
ProviderInfo : {0x00000054, 14, 8.6.2.20000-2 }
ClientHeartbeat : 30
ServerHeartbeat : 30
PluginVersion : {0x00000062, 10, 8.6.2.2-0 }
PluginLocation : {0x0000006C, 39,
http://10.1.10.10/plugins/CiscoTSP.exe
dwProviderId : 117440522
bisFIPSEnabled : 0x00000000
16:13:42.886 | ProviderOpenCompletedEvent::qbeTraceIn {{0x00000091, 0x00000000}, 0xFFFFDDDD, 0x000D0001, 0x0000007E, 0x00000020, 0x00000048, 0x00000032}
16:13:42.887 | ProviderOpenCompletedEvent::qbeTraceIn
Reason : 0x8CCC0075
SequenceNumber : 5
ProviderInfo : {0x00000068, 14, 8.6.2.20000-2 }
ClientHeartbeat : 0
ServerHeartbeat : 0
Description : {0x00000076, 33, Directory login failed - timeout }
bMonitorCallPark : 0
ProviderId : 117440522
DSCPForCTI2Apps : 0x00000000
bEnableIpv6 : 0x00000000
unicodeUserID : {0x00000098, 2, 1, 2, }
daysPswdToExp : 4294967295
totalDevices : 775040566
16:13:42.887 | CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595
16:13:42.887 | ProviderClosedEvent::Trace
dummyHeader.dwLen =28
dummyHeader.dwType =0
dwMagicCookie =0xFFFFDDDD
dwProtocolVersion =0x000D0001
dwPDUNumber =155
dwHeaderSize =32
dwFixedSize =4
dwVariableSize =0
16:13:42.887 | ProviderClosedEvent::Trace
16:13:32.730 HDR|10/22/2012 CiscoTSP001.tsp,Special
16:13:32.730 | ProviderOpenRequest::qbeTraceOut seq# =0x00000005
16:13:32.731 | ProviderOpenRequest::qbeTraceOut {{0x00000104, 0x00000000}, 0xFFFFDDDD, 0x000D0001, 0x00000003, 0x00000020, 0x0000006C, 0x00000080}
16:13:32.731 | ProviderOpenRequest::qbeTraceOut
ProviderName : {0x0000008C, 18, CiscoTSP 8.6(2.7) }
LoginUserID : {0x000000B0, 10, 5, 2, katr }
ApplicationID : {0x000000EA, 25, CiscoTSP001-172.20.40.26 }
QBEClientVersion : {0x0000009E, 18, CiscoTSP 8.6(2.7) }
ProviderEventFilter = {0x000000DA, 16, 4} :
{bDeviceRegistered: 0xFFFFFFFF, bDeviceUnRegistered: 0xFFFFFFFF, bDirectoryChangeNotify: 0xFFFFFFFF, bDeviceConfigChangedNotify: 0xFFFFFFFF}
WantServerHeartbeat : 0x0000001E
CMAssignedApplicationID : 0x00000000
PluginName : {0x00000103, 9, CiscoTSP }
bLightWeightProviderOpen: 0x00000000
SingleSignOnTicket : {0x00000000, 0, }
AuthenticationType : 0
bOldDeviceLineFetch : 0x00000000
16:13:32.734 | ProviderOpenResponse::qbeTraceIn seq# =0x00000005 result =0x00000000
16:13:32.734 | ProviderOpenResponse::qbeTraceIn {{0x0000008B, 0x00000000}, 0xFFFFDDDD, 0x000D0001, 0x00000004, 0x00000020, 0x00000034, 0x0000003F}
16:13:32.734 | ProviderOpenResponse::qbeTraceIn
Result : 0x00000000
ProviderInfo : {0x00000054, 14, 8.6.2.20000-2 }
ClientHeartbeat : 30
ServerHeartbeat : 30
PluginVersion : {0x00000062, 10, 8.6.2.2-0 }
PluginLocation : {0x0000006C, 39, http://10.1.10.10/plugins/CiscoTSP.exe }
dwProviderId : 117440522
bisFIPSEnabled : 0x00000000
16:13:42.886 | ProviderOpenCompletedEvent::qbeTraceIn {{0x00000091, 0x00000000}, 0xFFFFDDDD, 0x000D0001, 0x0000007E, 0x00000020, 0x00000048, 0x00000032}
16:13:42.887 | ProviderOpenCompletedEvent::qbeTraceIn
Reason : 0x8CCC0075
SequenceNumber : 5
ProviderInfo : {0x00000068, 14, 8.6.2.20000-2 }
ClientHeartbeat : 0
ServerHeartbeat : 0
Description : {0x00000076, 33, Directory login failed - timeout }
bMonitorCallPark : 0
ProviderId : 117440522
DSCPForCTI2Apps : 0x00000000
bEnableIpv6 : 0x00000000
unicodeUserID : {0x00000098, 2, 1, 2, }
daysPswdToExp : 4294967295
totalDevices : 775040566
16:13:42.887 | CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595
16:13:42.887 | ProviderClosedEvent::Trace
dummyHeader.dwLen =28
dummyHeader.dwType =0
dwMagicCookie =0xFFFFDDDD
dwProtocolVersion =0x000D0001
dwPDUNumber =155
dwHeaderSize =32
dwFixedSize =4
dwVariableSize =0
16:13:42.887 | ProviderClosedEvent::Trace
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Any help on this will be greatly appreciated.
thanks,
KapilHi Zane,
We are using Microsoft AD as LDAP Server. We engaged Microsoft support who ran a utility on one of the domain controller and confirmed that LDAP authentication on port 3268 is successful.
TAC engineer later pointed out that we may be hitting the following BUG and advised an upgrade:
Bug ID: CSCts99665
CTI Authentication failure + OutOfMemoryError:
Curerrently waiting for an opportunity to ugprade our CUCM cluster.
thanks,
Kapil -
DTMF issue, Alestra Mexico
Hi All, recently deployed an UC320, now I have problems because they do not receive DTMF tones in my AA, my SIP provider tells me that it is problem of UC320, exisite some PMF file that can solve it?
Thanks in advanceHi Gabriel,
Please capture SIP trunk syslog and send it to me at [email protected]
Best regards,
Wendy -
Meeting place 8.0 and WebEx Node Integration issue.
Hello All,
We have installed MP 8.x and Webex node on seperate servers. After this we have installed a webserver.exe and sql server on a different server and configured the GatewaySIM and sql. connectivity is fine.
1. Please let us know how to login to MP user portal. (What is the URL)
2. How to integrate Webex with MP?
3. Is there a good document to bring up the webex web interface.
Regards,
ShaijalTake a look at http://docwiki.cisco.com/wiki/Cisco_Unified_MeetingPlace_Release_8.0_--_Integrating_Cisco_Unified_MeetingPlace_with_Cisco_WebEx
That has all the information I used to eventually get the MP WebEx integration to work for us.
If you have problems you may struggle to get a good answer from Cisco on this, unfortunately there is very little knowledge of WebEx within Cisco TAC, something they badly need to address. -
Iphone 5 callback display issue
Hi everyone,
I am new iphone 5 (Black, 32GB, ios 6.0.1) user. I recently find out something weird with my iphone. I tried to call somebody and the line was busy.
So, i tried to call back that person by hitting the "callback" button that is on the screen. the display suddenly jumped to the call screen with numbers (Screen that usually appear when we want to make a call, the one under the "keypad" tab) while the call was on the background. I was confused, So i pressed the home button and saw that on the upper screen of the phone there was a green bar showing that the call was on process and statement "touch to get back to the call screen".
I tried several times and experienced the same thing again. restore the os doesnt change anything. whenever i tried to callback, the display always went back to display with numbers under "keypad" tab. Has anyone encounter this problem? Please help me on this. If the problem exists, I might consider to return it to apple for replacement.Help! I had this same problem with my Iphone 4 and just got a new Iphone 5S and it still doesn't recognize it. Image Capture doesn't recognize my phone or the scanner on my printer. I spent 2 days on the phone with HP and they did everything they could think of so it has to be my Macbook. The scan feature works fine on my phone and ipad. I am thinking these two could be related?
Anyway, I have tried brand new apple cables and still no success. Any ideas?
Thanks!!!
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