CUPC: Error IM'ing contact from Search results

We're running Presence 7.0.5.x and CUPC version 7.0(2.13496).
If we use the search function to find a contact, and then double-click to Instant Message the contact, we get an error "This contact appears to be offline and cannot receive your messages at this time". However, if we right-click the contact and select "Send an instant message" then it works fine. This happens to all of our users and only seems to happen if the contact they are double-clicking doesn't exist in one of their contact Groups.
Is this a known problem? Do you all who are running this version have the same issue as well?

I have configured the search server to crawl two directories on another server (same domain, same subnet) as well as the Sharepoint content on the local server.
Hi,
I understand you encountered the issue with Search feature in SharePoint foundation 2013.
May I know about "two directories" in the quoted sentences above?
Did you find any related error message crawl log?
Regards,
Rebecca Tu
TechNet Community Support
Thanks for responding.
The two directories (folders) on the server are shared to the domain. The same account that manages the Search Server / SharePoint site has Full Control permissions over both folders. The same account is specified as the account that should be
used to crawl the content.
The folders contain data from finished projects. One contains the raw working data subdivided into folders and sub folders representing geographical areas and project names and the other folder contains PDF files that represent the finished product
from each project.
The raw data folder properties are: Size 440GB; 308,246 files; 41,490 folders.
The other folder properties are: Size 13.9GB; 1,534 files; 1,235 folders
I see the following errors in the crawl logs for the above folders:
There are no details for the SharePoint site crawl - everything shows as zero. Both the folders that I described above are collected under a single 'Content Source' (the top one, redacted) shown below:

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