Current Billing Question

I recently moved into a new place, and plan to have the house's comcast account transferred into my name from the guy who moved out. Before doing so I wanted to double check the current bill and see what I would be liable for when I end the service down the road. On our bill we have a few questionable charges that I needed some clarification on. Item Description CostHD DVR Service $19.90Promotion2 @ $9.95 each Additional Outlet Svc $11.98Digital Converter - Preferred Promotion2 @ $5.99 each Additional Outlet Svc $9.25Digital Converter - Preferred We currently have 2 new HD TVs each with an HD DVR Box, but these charges lead me to believe that comcast thinks that we have five tvs with five boxes. Any clarification would be greatly appreciated. Thank you in advance.

The additional out fee is bogus! The comcast installer I had told me I would get charged extra for each outlet.... I have 5 outlets pre wired into my house... So what this guy did was wire up one outlet and stash my splitter under some scrap wires in the back of the conduit box! I hooked them all up myself after he left and now I have basic cable on every outlet in my house. When you move into a new place always check to see if the cable is already hooked up. Most of the time, cable companies will just leave everything hooked up outside and then when they come to "install cable" they open the plate in your wall and just hook up the wire. Unless you have a central conduit box inside your house like me... Then you can just hoook up the splitter and you have cable everywhere. The good thing about this is that it's not "stealing cable" like some people might try to make you believe. You're just hooking up all your outlets that you have installed and it's up to them to disable it from the street. If they don't then their laziness is your gain. he'res a layout of your bill: Item Description CostHD DVR Service $19.90 - legitPromotion2 @ $9.95 eachthese are the box's for your TV's Additional Outlet Svc $11.98 - bogusDigital Converter - Preferred Promotion2 @ $5.99 each Additional Outlet Svc $9.25 - bogusDigital Converter - PreferredThese are the bogus charges that they sucker you in for because you may not know that your outlets are already wired into your house and all they did was open the plate and hook it up

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Billing questions/complaint

I have questions about my bill. It was originally supposed to be $50/month...that turned into $66.25/month immediately. Now it is creeping up on something that I was supposed to have for 12 months minimum. Your "customer service" is non-existant and therefore I have resorted to this format. If there is information in this information that is the fault of Comcast not giving its customers the ability to email complaints or issues. I am requesting a line by line explanation of the charges on my bill before August 11 when it is required to be paid. Please answer my questions or lose my business. Regards,judy5643

As a matter of fact, yet, I did read Zach's private messages. I can see the difference between the previous bill and the current bill my self online. I have already compared both which is what prompted me to ask the question WHY! You have answered nothing but only regurgitated something pre-existing. How about getting an answer to the WHY the change!!! And I am not trying to be "petty" I am trying to get a valid answer to my question regarding the change in my bill. I am well aware that this is a public forum. I would venture to guess that others may have the same questions and only give up due to the resistence to giving answers of value.

Last month I was 1 day late paying my bill, so I tried to pay the full amount. But the website would only allow me to pay the current bill amount. Now, I show a past due amount. If I tried paying it and Verizon didn't allow me, how is it past due?

Last month I was 1 day late paying my bill, so I tried to pay the full amount. But the website would only allow me to pay the current bill amount. Now, I show a past due amount. If I tried paying it and Verizon didn't allow me, how is it past due?

I'm confused - If I go online to pay my bill, and it's one day after the due date, the current bill and full amount due would be the same? If the current bill is not the "full amount due", then what is the extra amount that's snow showing past due?
Also, when I go in to pay my bill, I show the Current bill amount, total amount due (which are the same), and then a box where I can type in the amount I am paying, with the default amount being already filled in with the total amount.
Is this a pre-paid or a post-paid (contract) account?

Project Billing Question

Hi All,
I have couple of Project billing questions. Hope you can help
1)A wrong customer was attached to project billing agreement, funding and base line also completed for the customer.
Now we realized that its wrong customer and want to change it to correct customer.
What are the options we have here?
Can we delete or end date the billing agreement?
will the funding be release from the wrong customner after deleting or end dating the billing agreement?
2) Wrong customer attached to a project..agreements,funding,baselining are NOT done.
How can we delete this customer and add the correct customer?
The option to change the customer is grayed out.
Appreciate if you can help.
Thanks

Hi
On your first question you said the agreement was created for wrong customer. Since you already baselined the funding, I assume you have that customer linked to the project.
You can go the Agreement form and enter a negative funding line allocated to the same project. The total allocated amount will be zero. The agreement is now not allocated and free to be allocated to another project. If it is a wrong agreement you may update the agreement amount to zero. Now create a new agreement for the right customer.
The open issue is with the project. You have a wrong customer associated with that project. However, system will not allow you to remove the customer - project record. Solution depends on the way the project was setup. Did you enable customer at top task? if so, end date the top task and create an alternative top task with the right customer.
If the project has been set with a single customer you better close the project and start a new one.
However, if you need an alternative solution, I can suggest a custom method. Go to Help > ..> Examine and change the existing customer of the project to zero contribution.
Now you will be able to add the right customer to the project and have 100% contribution on it.
Dina

All I want, is a simple email address to ADOBE, where I can ask a billing question. PLEASE HELP!

I need a simple email address to SOMEONE in Adobe, where I can ask a billing question. It seems very clear that this is not smething the Company wants to attend to. After 30 minutes of ebing looped around and around through the menus, I cannot find a single, simple, email address where I can ask a question. Can anyone help?
Here is the background. My membership is paid for vie my University. The University is tax exempt, and I need to speak to, email, send a form do something to remove $1.40 from the invoice. Yes, $1.40 It is not my issue, it is the University's and I need to get this done. However, I cannot find an email address, and I refuse to wait for 37 chatters ahead of me. There simply must be a smarter, better, more customer friendly way for Adobe to support.
Does anyone have a secret email, or can you tell me the necessary key strokes and menue choices that will get me to a Customer Service rep?
Thanks.

~graffiti wrote:
Foxit reader seems to be plenty for most.
http://www.foxitsoftware.com/pdf/reader/
Make sure that you Decline the spyware 'Ask Toolbar' that comes bundled with it.

How do i find out billing questions

how do I find out billing questions? I have had the ability to inport and export documents and fill in the blanks and now I cant but but it says my next auto date is in May so Im not due to pay again

Hi margaretr23028387,
I've checked your account, and your ExportPDF subscription is active and in good standing. What specific issues are you running into? I'd love to help you get things straightened out, but need more information.
Best,
Sara

Unable to reach Customer service for billing question

I have trie serveral times to call verizon customer service to ask about a billing question. Either I'm disconnected or I receive a recording say the office is closed. I tried Verizon's Live chat, explained my question and was told to call a 800 number and the same thing happened again. Why can't I reach a live person regarding a billing question??????? What is going on with Verizon????

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Billing Question for Internet Service

Hello, I was hoping you could answer a few billing questions I have? I ordered only the performance internet (thru XFINITY website) which is offered at $24.99 per month (promo for 12 months). I understand the installation fee for the first bill, but I wonder why1) the breakdown of the installation fee is $30.00 for video and $10.00 for the internet (I only ordered the internet!)2) I subscribed to the internet only but I got a bill including XFINITY bundled services + taxes, surcharges, & fees for the TV service (It also appears on XFINITY my account that I am connected to TV service) Please help me understand the items in red below.Thank you for your time and consideration. -------------------------------------------------------------------XFINITY Bundled services $50.00 XFINITY Internet $34.99 - performance internet $24.99- wireless gateway $10.00) Other Charges & Credits $40.00- Install fee - video ($30.00)- Install fee - internet ($10.00) Taxes, Surcharges, & Fees $4.98- TV franchise fee $1.70- TV Sales tax $1.42- Internet sales tax $1.86 Estimated Total $79.97

Hello Tesskwon,
I'll be more than happy to address your concerns. I will send you a private message to discuss your account concerns further.
Thank You!

When using online QuickBooks I am unable to to see current bills in the 'pay one vendor' section. How can I resolve this?

In the 'Pay One Vendor' section of online Quickbooks I should be able to see a vendor's current bills and vendor credits. Unfortunately, ever since I updated to the latest firefox version I am unable to see the current bills. If I'm using Explorer I do not have this issue.

Yes, I already tried doing that. The customer service rep told me that she was using Firefox as well and that she was not having the same problem. I believe this must have to do with some kind of option I've selected. But I can't figure out which one. Everyone else I work with uses Firefox as well and they have not had this issue.

TS1424 Its a billing question, do I have to wait till 8am?

It's a billing question, will I be able to receive help or do I wait till 8 am?

No, you don't have to wait for the battery to die.

How do I change my security questions for my apple ID if I do not remember the answers to my current security questions?

How do I change my security questions for my apple ID if I do not remember the answers to my current security questions?

If you have a rescue email address (an alternate email address is different) on your account then you can use that to reset them : http://support.apple.com/en-us/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : http://support.apple.com/en-us/HT201356
Or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

Offered the Edge program months ago, as a solution to reduce current bill, and compete with other providers. Offer no longer available till next year, then November, then October 2nd, now given confirmation number that can be looked up but not completed?

Final offer is to just continue to pay $260/mo, and call back on October 2nd, as that is the date I can change my four lines to EDGE and save per month. The initial offer did not include a $25/line discount and required me to Upgrade my phones. I have four Iphone 5S model devices, sharing 10GB of data.
Months ago that offer would just cost more per month and lacked a device to offer me. Later I saw an add that mentioned a $25/line discount for Edge. That would drop my bill $100/month! I asked about the plan again at that time. I was told that I was still eligible,but there was no way to keep my current phones, and work them into the Edge plan. Once the Iphone 6 was announced, I now had a phone that was an upgrade, and I was ready to take the offer. I was told at a store that the offers have no specific terms, and they must be taken when offered. They said I would qualify for another chance in November! I called CS and was told that my next Offer to take the plan would be October 2nd. I went online and at 3:01am EST to pre-order. My phones ship date was October 7th, and I was told that, I then qualified for the Edge, due to the date, but only one line could be activated that way and the rest needed to be done at a store. I was given a confirmation number. Due to glitches that night, I placed this order on my own computer and the customer service agent at the same time, (he was on with me for 3 hours) till one of us was successful. My computer gave me the confirmation number, but the number is a customer service generated confirmation number. Internet services cannot help me confirm the order, because the number is CS. CS cannot help because I did it online. My plan has not changed and going to a verizon store, after staying up all night to preorder, I was told that they have no idea if it went through or not, and to wait and see if my order arrives at home on the 7th. During the store managers "search" he asked for my password,number/username, secret questions, secret site picture (confirmed) last four of my social, kept my family and I in the store 40 min past closing time, answering nothing and leaving me concerned in my sleep deprived state. Calling CS after that, only told me to change my password and again, wait till October 7th, as neither CS or internet dept. are sure of what happened. Neither would actually put a supervisor on the phone, it disconnects while waiting. Has anyone else ever had this happen to them? I don't feel like its safe to go to the local verizon store. CS did not feel as though the managers actions were disciplinary other than to change my password immediately, to prevent unauthorized access. Who are you supposed to trust with your private information? who can you trust to get the truth? The only thing the run around has done is prevent me from pre-ordering from another provider. I was even told that if I did, and Verizon preorders also came on the 7th, that I would have to pay for them too. $35 restocking fee at minimum.

Yes, I am aware of the new phone costs being added back to the plan. My issue is not with the current iteration of the EDGE plan, but with the inconsistent instructions to implement the plan. So far no one can tell me what changes have been made, if any to my current plan. The status of the pre-order? Plus my security concerns have not yet been addressed.
What they will offer, is the EDGE plan, plus specific dates of delivery, for any additional lines that I would like to order above and beyond my current 4 lines. Yet the status of those lines are still in limbo. That was the term they used. Why would I want to purchase additional phones and lines of service when they cannot find my original order. If those phones do arrive in October, they would add 4 more lines of service totaling 8 lines of EDGE. I am not sure why this cannot be fixed beyond, wait and see. I am currently testing out an Iphone 5S with T-mobile. So far I am getting similar signal quality, and they offer Wifi calling that will be enabled with a new iPhone 6, that needs to be taken into account with the comparison. I've read that Verizon will enable the feature mid 2015. Four Iphone Plus models would run me about $225/mo as the most expensive option, still saving me monthly. I know verizon has good service where I live, tmobile is unknown, and after being treated so poorly, I am looking into with the test phone.

Can't view current billing month broadband data us...

Hi there,
I guess I must be missing something but I can't seem to access information about my current data usage levels for broadband in the MyBT site anymore? I used to be able to check how much data I've used by going to the 'Usage & Analysis' section - I'd be shown a green bar representing how many Gb of data I've used so far in the given billing period. However, on navigating to that part of the site I'm now shown a screen stating 'There was no chargeable usage in that period' for my previous billing month, but I am not able to select the dates for this billing month.
When it was working I found this feature very useful as I've been burned in the past by going over my limit and have recently changed my tariff to provide me with an increased allowance; I don't want to go over this level (40Gb/month) and so being able to check how much I've used is really helpful. When I went over my limit BT said that there are easy ways to check my usage - it seems this is no longer the case?
Can anyone provide instructions on how to access this information?
Thanks,
Dan
Solved!
Go to Solution.

Log into MyBT and click on the "My services" horizontal tab (below the "Welcome to My BT" banner). Click on the "Broadband" vertical tab on the far left. In the "Manage your broadband services" section click on "View your broadband usage". It displays only the current month.
Peter

UPDATED!!!!!!!!!!!!! Instant Ink billing question

Just thought I'd update this and let ya all know how wonderful HP customer service is! Well, it's 12 days later and I;m STILL waiting to get this resolved! Guess what? It's just a matter of giving me an additional 50 pages that they billed me for or refunding the two dollar overcharge!
Would you believe that I've talked to no less than 4 people on the phone, I've had to email screen shots (which prove I'm right, by the way) ALL OVER A FREAKING TWO DOLLARS! This is seriously EFFED UP folks! As soon as I get this resolved (of course saying soon and resolved in the same sentence when refering to HP Service is just plain ole funny) I plan to cancel my sub and run as fast as I can from HP service and products.
I really need a new computer and have decided that it WILL NOT be an HP now. THEY'VE LOST A CUSTOMER OVER $2.00!!!!!!! This lack of CS IS CRAZY!!!!!
Just wondering who to contact about a billing error for the Instant Ink program. I changed the plan before the billing cycle and was charged for the 100 page plan again, but my page history is showing the 50 page plan.
I can not find a contact number for billing issues ANYWHERE and the online chat is not available.
Am I forced to dispute the charge with my bank and cancel the Instant Ink sub just to get some help?
And yes, I'm pissed off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

@jmaries
Are you in the US? If so, call 1-855-785-2777
Just FYI, there's lots more info on the Frequently Asked Questions section of www.instantink.com
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Inter Project Billing - Questions

Hi,
We have setup Inter Project billing and the process works as expected.
But we still have questions about the Accounting Process - do the ap invoice and the ar invoice hit the same account? and how do we clear the Open Invoices on both AP and AR?
Please Help!!!!
Thanks,
Akshaj

Hi Dina,
A couple more questions.
Following is a table with example transactions below:
GL     Cust. Proj     Internal Proj.     Consolidated
Sales           400
IP-Sales               (200)     (200)
COS               200     200
IP-COS          200          200
Clearing     (200)               (200)
Net Income          200      0
1.     Should the UBR / UER be an internal UBR/UER. Would it not otherwise murky up the UBR/UER for contract projects?
2.     How do the Internal Project and the Customer Project rollup on the GL ? Do we need to have a consolidation project to net IP-Sales and IP-COS
3.     Also - how do we handle scenarios where COS in the internal project is greater than the revenue/billed amount? How does this rollup to the Customer Project?
Please advise.
Thanks.

Current Billing Question

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