Custom cluster and infotypes

Hello,
1) why sap HR uses concept of infotypes ? ( instead of tables as in abap for other modules)
2) what is custom cluster?
Thanks,
Rupali.

Hey,
Thanks a lot for the information. I am trying to explore the transaction PU12 as well as few more like PU12_EXPORT.
If possible can you please explain me in short, how to use this transaction please, it will be very appreciable.
Thanks & Regards,
Deepak.

Similar Messages

HRFORMS - Custom table and Infotype Fields

Hi,
I am trying to add Custom table and Infotype Fields to the HRFORMS but i couldn not...
1) I have created Custom MetaNet in HRFORMS_METADATA
2) Created Meta Dimension and MetaStar for thr new fields
3) When I use these custom metenet to crate Info stars in HRFORMS transaction, I am getting erros for DDIC activation.
Does anyone has any idea or am i missing any steps?
...Naddy

No issues when did it again.

Custom Cluster and role of INDX in that???

Hi All Gurus,
I need to create a custom cluster and then import and export the data to DB.
I saw some threads where i saw INDX being used.
Can anybody tellme what is this INDX table and how does it play a in creation of custom cluster also how do i create one.
Thanks in advance.
Regards,
Neha

Hi,
INDX may be used as a template for a custom cluster table. The keyfields and the last two fields are mandantory - all others might be deleted/replaced.
Creation of cluster tables and IM/EXPORT are well documented (F1 at EXPORT - follow the links).
have fun,
hp

Pa custom infptype and org management infotype creation

hi experts,
pa custom infptype and org management infotype creation
steps are same or not.
If any difference b/w both plz give me step by step procedure.
Regards,
Sandeep

PA infotype will create in PM01 everything we need fill from PM01.
OM infotype
:- 1. we need to create HRI9XXX structure.
2. PPCJ t-code u can create from this t-code.
PA INFOTYPE CREATION
1) Go to Transaction PM01.
2) Enter the custom Infotype number which you want to create (Should be a 4 digit number, start with 9).
3) Select the `Employee Infotype' radio button.
4) Select the `PS Structure Infotype'.
5) Click on Create. A separate table maintenance window appears.
6) Create a PS structure with all the fields you want on the Infotype
7) Save and Activate the PS structure
8) Go back to the initial screen of PM01.
9) Click on `All' push button. It takes a few moments.
10) Click on `Technical Characteristics' . Infotype list screen appears
11) Click on `Change'(pencil) button
12) Select your Infotype and click on `Detail' (magnifying glass) button
13) Give `T591A' as subtype table
14) Give `T591S' as subtype txt tab
15) Give your subtype field as subtype field
16) Save and come back to PM01 initial screen
17) Click on `Infotype Characteristics' . Infotype list screen appears
18) Click on `Change' (pencil) button
19) Click on `New Entries'
20) Enter your Infotype number and short text
21) Here we have to set different Infotype Characteristics as per the requirement. (Better open another session with some standard Infotype's infotype characteristics screen and use as the reference to fill yours)
22) Save your entries.
23) Now the Infotype is created and ready to use.
24) If you want to change the layout of the Infotype as per your requirement.
25) In the PM01 initial screen.Select `Screen' radio button and give 2000 as the screen name, then click on edit.
26) In the next screen.. Select `Layout Editor' and click `Change'.
27) Screen default layout appears.here you can design/modify the screen.. change the attributes of the fields. etc.
28) Save and activate. (Don't forget to `Activate at every level)
Edited by: sapabap229 on Aug 30, 2010 11:19 AM

Customizing HR and ALE

Hi All,
   I have been reading a couple of documents about ALE and I found this mentioned at a couple of places that out of customizing, master and transactional data, we can only move the master and transactional data through ALE. As far as I understand, customizing data - like presonal area, sub area etc. are also stored in some SAP tables only. So why cant we move those customizations through ALE from one SAP system to another SAP system?
Also suppose there are two systems - one ORP system - with all modules and another HRP system which is currently empty or totally fresh. now if we want to move all customizing data specifically of HR module only form ORP to HRP, while installing the HRP, is there a way to copy all HR specific customizing from ORP to HRP? We do not want to move all customizations from ORP of various modules. ONLY HR specific customizations of ORP to HRP.
Please suggest.

hello Shital,
Could you please provide more information on how to use CONDA2 message type in order to transfer the customizing data from HR (SAP) system to other SAP system..
i hava following list of tables data needs to be transfered..
T001P     Personnel Area/Subarea
T500P     Personnel Areas
T503     Employee Group/Subgroup
T511     Wage Types
T512T     Wage Type Texts
T512Z     Permissibility of Wage Types per Infotype
T528B     Positions
T554S     Attendance and Absence Types
T554T     Attendance and Absence Texts
Thanks,
venkat

Cluster and user application resource doubt.

Hi,
i've a 4 node Oracle Cluster 11.2.0.2, with some user applications resource (with relative shell for check, start and stop), about 3 per node.
Looking scriptagent_root.log of node 4, i see that scriptagent.bin execute some check of resource of node 2 but node 2 (and node 1) scriptagent.bin execute only check of local node.
Node 3 scriptagent.bin execute check of node 3 and node 4.
I think that cluster is messed up.
It's correct this situation? If no, which check i can perform?
Thanks

Hi,
in my test environment (2 node rac 11.2.0.2) i've created a custom cluster resource "test_res".
[grid@rac1 scriptagent_root]$ crsctl status res -t
test_res
1 ONLINE ONLINE rac1and root is the owner, so in /u01/app/11.2.0/grid/log/rac1/agent/crsd/scriptagent_root/scriptagent_root.log
there are these messages:
2012-01-19 17:45:31.048: [test_res][1318852928] {1:49712:159} [check] Executing action script: /u01/app/11.2.0/grid/crs/public/griduat.sh[check]
2012-01-19 17:45:41.046: [test_res][1352411456] {1:49712:159} [check] Executing action script: /u01/app/11.2.0/grid/crs/public/griduat.sh[check]
2012-01-19 17:45:51.053: [test_res][1352411456] {1:49712:159} [check] Executing action script: /u01/app/11.2.0/grid/crs/public/griduat.sh[check]In rac2, no entry found in scriptagent_root.log, so the check is performed at local node and so i think that my production cluster is messed up.
I've taken this shell (griduat.sh) from note 1105489.1
Another thing, if i try to stop my resource:
[grid@rac1 scriptagent_root]$ crsctl stop res test_res
CRS-2673: Attempting to stop 'test_res' on 'rac1'
CRS-2675: Stop of 'test_res' on 'rac1' failed
CRS-4000: Command Stop failed, or completed with errors.thank you

DB Size for a custom cluster table?

Hi friends,
I have a requirement where in i need to store huge attachments into SAP DB.
For that i created a Custom cluster table just like INDX table and storing the binary read attachments(PDF/JPEG) into it.
Can some one help me how much size from DB side this table would take.
Suppose i am reading a PDF file of size 3.5 MB and storign this into my custom cluster table, which would span into 1200 records, what is the DB size taken by this ?
Appreciate any help on this.
SAP Version - 4.7EE
DB - DB2
OS - AIX
Regards,
Simha
Edited by: Simha on Aug 5, 2008 7:27 AM

Hi Simha,
simple question complex answer ....
The answer mainly depends on the length of the RAW column in the INDX type table. In my answer I assume that your database is running with the default of 16K tablespace page size.
(1) if the length of the RAW column is below 4K on a unicode system or below 12K in a non unicode system,
     the ABAP RAW column is mapped to a VARCHAR FOR BIT DATA column on database level.
     VARCHAR FOR BIT DATA colunms are buffered in the database buffer pool and can benefit from DB2 row compression.
     DB2 row compression may not help for PDF or JPEG data since this data is already compressed
     but buffering will provide better performance.
     Since VARCHAR FOR BIT DATA columns will be stored in the DB2 data pages, the overall space requirement will be
     minimal if the space in the 16K pages can be used optimal. E.g. if the size of our RAW column is 8,5 K and most rows
     contain values with maximun length in this column only one row can be stored per data page.
(2) if (1) does not apply, the ABAP RAW column is mapped to a LONG VARCHAR FOR BIT DATA
     column on database level.
     LONG data is stored in seperate LONG pages on database level. The LONG data is stored in blocks of
     512 bytes time 2^N ( 512, 1024, 2048, 4K , 8K, 16K ). The overall space requirement will be
     minimal if the space in the LONG blocks can be used optimal.
Given the explanation above I would guess that in worst case you may need a factor of 2 more space in the database than your document size. Each additional row will require some bytes overhead in the DB2 data pages and will create additional index entries. So you may want a large maximum size of your RAW column but this will give you LONG data types.
If read performance is not critical I would suggest to choose 16K as your size of the RAW column. This should completely fill the LONG blocks.
If read performance is more critical you should choose a small size for the RAW column ( e.g. 2K ) to benefit from data buffering and to avoid sparsely filled data pages.
Regards
               Frank

External object types and infotypes

Hi HR experts,
Please give me an idea on external object types and external infotypes.
Regards,
Aravind

Are you asking about custom object types & infotypes? the link below will help you.
http://help.sap.com/saphelp_erp2005vp/helpdata/en/c5/e4b212453d11d189430000e829fbbd/frameset.htm
http://help.sap.com/saphelp_erp2005vp/helpdata/en/4f/d52552575e11d189270000e8322f96/frameset.htm

Qualifications and Infotype 0024

I would like to understand the relationship between Qualifications Profiles and Infotype 0024
When we create Qualifications Profiles on the PD side, on the Person Object, for example, does it automatically get transferred to IT0024 or do we have to run a Program or a Report to populate IT0024.
Similarly, if we create IT0024 with Qualification data, do we have to also maintain Profile on the PD side with similar data or does it trnasfer data automatically or do we have to run a Report or a Program.
<b>Pl note that PA/PD/OM integration is all ACTIVE</b>

Hi My Friend
Please refer to the SAP note 384001 - FAQ: Qualifications and Requirements
1. How do you activate integration between Personnel Administration and
     Personnel Planning for qualifications?
Customizing: table T77S0, parameter PLOGI QUALI
                                                                   Page 2
2. How does active integration affect infotype 0024 in a personnel
     action?
When integration is active, infotypes 0024 or 0025 must always come at
the end of a personnel action.
3. What impact does active integration have for the Ad Hoc Query?
When integration is active, the data is no longer physically stored in
infotype 0024 (table PA0024), but in infotype 1001 (table HRP1001
subtype A032).This explains too, why you can no longer directly access
the infotype fields of IT0024 in the query. Any attempt to access these
always fails.
4. Why is the qualifications catalog not alphabetically sorted in F4
     possible entries help?
Generally speaking, sorting in the qualifications catalog (transaction
OOQA or PPQD) is not the same as sorting in the possible entries feature
(F4 help). The reason for this is the different method used for the
sorting. While sorting in transactions OOQA and PPQD is done
alphabetically, the possible entries feature only sorts the first level
(qualification groups) alphabetically. All other levels are sorted by
object ID.
From release 4.6C you can sort qualifications manually in the
qualifications catalog (transaction OOQA).From a technical point of
view, this information is stored in the database field P1001-PRIOX.This
sorting also applies to the possible entries help.Thus, the
qualifications catalog has the same sorting throughout.
If you have a pre-4.6C release, you can only achieve the same sorting if
you adjust the field P1001-PRIOX accordingly using transaction PP01 or
PP02. Before you use transactions PP01 or PP02, you should check whether
maintenance is allowed in table T777I.
5. How are notes for qualifications stored in the qualifications
     profile?
The notes are stored period-independent with the key 'person has
qualification' (for example, P 0003212 A032 Q 50001231).The advantage of
this is that you only have one note attached to a qualification, whose
history you can monitor.
Example (Qualifications profile):
Qualification Proficiency Period Note
   English 1 01.01.1980 - 30.06.1998 X
   English 2 01.07.1998 - 31.12.9999 X
The same note is displayed regardless of whether you look at the note
for the first or second entry.
6. Can you create customer-specific Infosets (Ad Hoc Query) for the
     unrestricted search for persons and applicants?
Yes, you can create customer-specific InfoSets. These customer-specific
InfoSets must be defined in the 'global work area' in transaction SQ02.
Customer-specific InfoSets for Personnel Development must not be
defined in the standard work area, they must always be in the global
area.
7. How does the inheritance logic work for the specification
     descriptions for qualifications?
If you want to store standard values for the specification descriptions,
you can do this in the IMG (Personnel Development) under 'Edit scales'.
So that these standard values are inherited to the qualifications, in
the qualification catalog, the 'Default' flag must be set both in the
qualification group and in the qualification in the tab.
If the flag in the qualification group is not set, the stardard values
are not inherited t othe qualification below.
If the flag is not set in the individual qualification, the standard
values are only not inherited to this qualification. Then you can enter
a specification description for this qualification.
Hope it can give you answer
Regards,
Jun

Apple Customer Service and warranty exceptions

Hello all,
Whilst I love my Apple hardware and software, and have had many good experiences with them over the years, unfortunately I post today with a complaint about what I perceive to be poor customer service and product quality.
In late March/early April of 2006, I purchased a 1.83GHz MacBook Pro with great anticipation- Intel inside, Tiger OS, inbuilt webcam, and general awesomeness all round. I also purchased the 3 year AppleCare warranty, which was to be a godsend as during the following three years I would experience:
*The replacement of the battery under the original MacBook Pro battery exchange program
*The left fan on the unit dying in 2007
*The logic board itself dying in late Feb/Early March 2008, thus bricking my laptop
*Another battery replacement as the replacement for the original died before it (realistically) should have (Apple very nicely made an exception to the battery's 1 year technical warranty and replaced it for me).
Fair enough, it's a new unit and was bound to have some problems. Unfortunately, last week the logic board died AGAIN; a mere 18 months after it was replaced in 2008. The unit is out of AppleCare warranty by 5 months or so, but I was urged by forumites and friends to call Apple, who would surely make an exception for me and pay for the replacement part, given my service history with the laptop and Apple's reputation for excellent customer service.
Unfortunately, this has proved to not be the case. Calling customer service at Apple Australia I talked to Steven, who was firm to the point of rudeness when he stated that my laptop was out of warranty and Apple would cover nothing but the labour charges involved, as a "guesture of good will". When stretched, he offered me a $125 voucher if I wanted to purchase anything over $400 in the Apple store, and stressed he didn't have to do this but the company was attempting to provide good service to its customer.
Despite my argument that I forked out over $3000 for this laptop a mere three years ago and am now looking at over $1000 to repair something replaced only 18 months ago, his line was that Apple provided a warranty and that was simply that (apart from a month or two grace). Five months is apparently "far outside the warranty period".
I received no challenge to my assertion that after buying something which cost over $3000, it was reasonable for Apple to expect a consumer to pay an extra $1000 every year after the warranty finishes to replace a broken logic board. In truth, I find this near incomprehensible, considering one can buy the supposedly inferior build quality of a Dell, HP, Toshiba, etc and see it last not just beyond the warranty but another two or three years before it finally suffers something terminal.
While from a warranty perspective Apple are well and truly within their rights to refuse to pay for the part, at the end of the day I am left to pay $1000+ for a repair for something which may only last another 12 months, plus $3500+ for a new Macbook Pro with AppleCare if I want a replacement- minus of course the $125 they are offering.
I did some reading of the ACCC's website about my statutory rights and the Trade Practices act, and I note the following with interest:
*Statutory conditions (goods)*
The Trade Practices Act implies the following statutory conditions into consumer contracts:
* The goods must be of merchantable quality. That is, they must meet a basic level of quality and performance, taking into account their price and description. They also should be free from defects that were not obvious to you at the time of purchase.
* The goods must be fit for their purpose. That is, they should do what they are supposed to do and be suitable for any purpose that you might have made known to the supplier.
* The goods must match the description you were given or the sample you chose from. For example, any carpet laid must be the same quality and colour as the sample you chose from.
* You must receive clear title to the goods, including goods bought at auction. In other words, you can expect to own the goods outright and any restriction on ownership should be explained to you beforehand.
While I don't particularly want to make a big deal of things, I hardly see $3000+ for three years use and $1000 each year thereafter to be merchantible quality or fit-for-purpose! This is supposed to be a high end laptop with excellent build quality, and yet I've a secondhand iBook that has been chugging for longer without issue than this machine!
I told Steven from Customer Service that his offer didn't satisfy me in the slightest, and still put me in an awkward position with regards to repair and repurchase. He simply wouldn't budge, and refused to see things from my point of view (which another operator, Anu, was able to do and thus produce a much better response from myself). I have since asked to speak to his manager which- after initial resistance- I have been able to secure a future callback from. I have no idea how well discussions with he/she will go.
What I'd like to hear from you guys and girls is your experience with similar situations, and whether you think I've a leg to stand on with regards my replacement request or the ACCC stuff above. Again, I love my Apple products but I hardly think asking them to replace the part while I pay for labour is a big ask, given the service history and my desire to continue buying and using their products.
Love to hear your points of view on this one; thanks for taking the time to read it!
Cheers,
Dave.

Dear meacod
I have live the same, except that I Cure my MBP before it goes to die.
A lot of older participants here just talk about Aplle care, which seem the automatic thing in front of a lack of real good quality on Apple products .
But I think we pay the price, and my second hand MBP was much more expensive than a brand new PC with more ram, more Hard disk, and even a blue ray...
I don't know your mbp history, but that's sure that we are not equal, in world, with Apple customer support. France is not so great, I don't know for your country.
The only thing I think is that Apple should take care of us, as we have some unacceptable issues, for An Apple Product...
Since 1996, when Apple was almost dead, saved by Bill Gates investment !!! , I have every year promote it, and it was not easy, but I have bring to Apple between 3 to 10 customers each year..
since One year, I have stop that, because I don't believe anymore in Apple product's superiority .
Oh, yes, on the paper, it's better, the system is really good. But the overall experiment can be so bad that I don't want to loose friends, or customers...
I don't say it's always bad : I just say that it CAN BE SO BAD and that Apple DON'T take care of that...
so, for your computer, open it, check it a lot, may be it's too late, but for instance, you talked about a fan, I have solved that case just by putting oil on the fan's axe...
good luck

Free Goods Import Process with Customs, Freight, and Other Taxes.

hi,
I have to import free goods but have to pay for Customs, Freight, and other Taxes.
1. If I tick Free Goods Indicator in PO Line Item, Condition Tab at line item disappears. It will not to calculate other conditions at Header level also. - So I cant execute this option.
2. If i take price of material and insert Condition Type: R001:Discount/Quantity with material price/qty, then it gives Error Message - "Price Must be greater than 0".
So, Is there any way through which I can procure Free Goods and can maintain conditions for Customs, Freight, and other Taxes in Purchase Order.
Please help me in this regard.
- Jignesh

Hi,
1) Create an import PO in ME21N with material price and all custom duty conditions (as you normally create). no need to put free tick indicator.
2) Process MIRO for goods and delivery costs simultaneously.
3) Maintain zero amount for goods item and actual values for the duties (Ensure selection of goods item including delivery cost items)
4) Save the LIV document
5) Check PO item history got updated with IR-L and DCIn. (IR-L will updated with zero amount)
6) Do MIGO w.r.t. IR document number.
7) GR FI document will get updated with the non-set off duty values only.
Regards
Rajesh

Diff b/w "Customer exits" and "User-exit"

Hi,
What is the difference b/w customer exits and user-exit and also please explain me what are the various types of customer and user-exits.
Thanks in advance.
Ramana

Hi,
Types of Exits
There are several different types of customer exits. Each of these exits acts as hooks where you can attach or "hang" your own add-ons.
Menu Exits
Menu exits add items to the pulldown menus in standard SAP applications. You can use these menu items to call up your own screens or to trigger entire add-on applications.
SAP creates menu exits by defining special menu items in the Menu Painter. These special entries have function codes that begin with "+" (a plus sign). You specify the menu items text when activating the item in an add-on project.
Screen Exits
Screen exits add fields to screens in R/3 applications. SAP creates screen exits by placing special subscreen areas on a standard R/3 screen and calling a customer subscreen from the standard screens flow logic.
Function Module Exits
Function module exits add functions to R/3 applications. Function module exits play a role in both menu and screen exits. When you add a new menu item to a standard pulldown menu, you use a function module exit to define the actions that should take place once your menu is activated. Function module exits also control the data flow between standard programs and screen exit fields.
SAP application developers create function module exits by writing calls to customer functions into the source code of standard R/3 programs. These calls have the following syntax: CALL CUSTOMER-FUNCTION 001.
<b>User exits:</b>
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/abap/abap-code-samples/userexits%20in%20a%20transaction.doc
In order to find out the user exits for any tcode,
1. get the developement class of the tcode from SE93.
2. Now goto transaction SMOD and press F4,
3. give in the Deve class in the dev class and Press ENTER
this will show u the exits for any tcode.
or execute this report
http://www.erpgenie.com/sap/abap/code/abap26.htm
which gives the list of exits for a tcode
http://help.sap.com/saphelp_nw04/helpdata/en/bf/ec079f5db911d295ae0000e82de14a/frameset.htm
For information on Exits, check these links
http://www.sap-img.com/abap/a-short-tutorial-on-user-exits.htm
http://www.sapgenie.com/abap/code/abap26.htm
http://www.sap-img.com/abap/what-is-user-exits.htm
http://wiki.ittoolbox.com/index.php/HOWTO:Implement_a_screen_exit_to_a_standard_SAP_transaction
http://www.easymarketplace.de/userexit.php
http://www.sap-img.com/abap/a-short-tutorial-on-user-exits.htm
http://www.sappoint.com/abap/userexit.pdfUser-Exit
http://www.sap-img.com/abap/a-short-tutorial-on-user-exits.htm
http://www.ficoexpertonline.com/downloads/User%20ExitsWPedit.doc
http://www.easymarketplace.de/userexit.php
http://help.sap.com/saphelp_nw04/helpdata/en/c8/1975cc43b111d1896f0000e8322d00/content.htm
Check out these links too...
http://www.sap-img.com/abap/a-short-tutorial-on-user-exits.htm
http://www.sapgenie.com/abap/code/abap26.htm
http://www.sap-img.com/abap/what-is-user-exits.htm
http://wiki.ittoolbox.com/index.php/HOWTO:Implement_a_screen_exit_to_a_standard_SAP_transaction
http://www.easymarketplace.de/userexit.php
http://www.sap-img.com/abap/a-short-tutorial-on-user-exits.htm
http://www.sappoint.com/abap/userexit.pdfUser-Exit
http://www.planetsap.com/userexit_main_page.htm
http://wiki.ittoolbox.com/index.php/HOWTO:Implement_a_screen_exit_to_a_standard_SAP_transaction
USER EXITS
https://forums.sdn.sap.com/click.jspa?searchID=672084&messageID=312792
https://forums.sdn.sap.com/click.jspa?searchID=672084&messageID=1320078
https://forums.sdn.sap.com/click.jspa?searchID=672084&messageID=2669896
****Reward points if helpful.
All the best

Problems with Customer Service AND unexplained charges!

I've been with Verizon for I-don't-know-how-many years, and through the years you are bound to have a few problems here and there but some of the problems are just ridiculous! It's also the same reocurring problem!!!!!!!!!!!!!!!! I was with Alltel first, before it was bought out by Verizon. The years I was with Alltel, I didn't have near as many problems. It seems EVERY time I do the smallest change or something to my phone or bill, I get a ridiculous amount of charges that I was NOT aware of, nor told about... EVEN IF I ask "So this isn't going to change my bill, or there will not be any unexpected/unexplained charges that I don't know about?"... BUT not matter how many times I ask... and NO matter how many times I am told "no"... there always is. For example.... last year, I updated and signed a new 2 year contract and purchased the first Driod. Before, my 30 day warranty was up, I was having problems with my Driod, and decided to send it in and get a new one. Before I did this.. I called customer service to make sure there would be no interuption in my bill, and there wouldn't be any unexpect charges, and there would be no difference in anything. I was told there was not, and once I recieved my new phone, just send it in and nothing would be changed. Of course, when I get my bill.. I see I was charged $500 for the new phone. It was explained to me that my credit card was reimbursed (which I never check that card, because I never used it expect to purchase the phone) and that I was recharged for the new phone, since it was a new phone. So I had to fork out the $500 (on top of my bill) and then wait months to get the $100 rebate card. Months after that, I "assumed liablity of my line" because I was on a plan with my family. I decided to have my own line, so I "assumed liability." I was not told that when I did that, I "renewed" my contract date. So I just added 6 more months to my 2 year contract. Was NOT told about that! Then again...... I was recently having problems with my Driod (the screen went black and would not come back on.) I had to turn on an OLD motorola razor, so I would not be without a phone for two days while I was waiting on my phone to come in. As soon as my phone came in, I had my Droid turned back on. I recieved my bill recently, and my bill was $200 over what it normally should be.... so I called in... apparently, when I had my phone replaced, they dropped off my data package and when I recieved my replacement driod, they never put it back on. So I was being charged for alllll my data usage... again I was NOT told about this. I wasn't even aware that they had dropped off my data package, and when/where did they get the authority to do that??? These are just a FEW of the problems that I have had.................................
Does anyone have these reoccuring problems!?

I understand that my bill can be viewed online, and I do view it fairly regularly, so if there are any unexplained charges, I can call Verizon asap. The problem does not come from me not understanding my bill, but from customer service. I have been with Verizon for a very long time, and it is a continuing problem. Where did Verizon get the 'OK' to drop my data package off my plan? Who authorized that?
After calling Verizon and trying to find out the problem, the gentleman told me that when I activated on old phone while I was waiting on my new Droid to arrive, my data package was dropped off and I "should" have been told about that. When I reactiviated my new Droid, I "should" have called and had them restart my data package. I was not aware that when you activate an old phone that data plan is taken off your plan. In all my years of having cell phones, I never make two years with one phone. I have always, at one point, had to turn on an old phone, and my data package has NEVER changed. Why would I have my data package dropped and why would I have to call Verizon to have it restarted. I would never know to do that unless I was TOLD that my data packaged HAD to be re-added when I recieved my new phone, but I was never told of that.
All of that is beside the point, the point is, Verizon was never given the authorization to change my plan. Never. My bill was taken care of and readjusted, and I am thankful for that. It does not change the fact it is always a hassle with Verizon Customer Service and I am always the one having to PROVE that I am not at fault, or that I was NEVER told of certian things. EVERY TIME I HAVE CALLED CUSTOMER SERVICE, I AM TOLD "I'M SORRY, THEY SHOULD HAVE TOLD YOU THAT."
"they should" does not help my bill with the extra armount of charges.

Some error in cluster alertlog but the cluster and database is normal used.

hi.everybody
i used RAC+ASM,RAC have two nodes and ASM have 3 group(+DATA,+CRS,+FRA),database is 11gR2,ASM used ASMlib,not raw.
When i start cluster or auto start after reboot the OS,in the cluster alertlog have some error as follow:
ERROR: failed to establish dependency between database rac and diskgroup resource ora.DATA.dg
[ohasd(7964)]CRS-2302:Cannot get GPnP profile. Error CLSGPNP_NO_DAEMON (GPNPD daemon is not running).
I do not know what cause these error but the cluster and database can start normal and use normal.
I do not know whether these errors will affect the service.
thanks everybody！

anyon has the same question?

WORST CUSTOMER SERVICE AND CLIENT SUPPORT OF ANY COMPUTER COMPANY EVER

i bought the new thinkpad and recd the end of dec 2012. I recoomended it to many in my company and am sorry they all started buying them. We all got the ultra book think pads. My was core 17-quite expensive/4333 SERIES. I bought iT with the warranty. NOTE- WHEN YOU BUY THE THINK PAD - YOU NEED THE EXTRA WARANTY NO ONE TELLS YOU ABOUT -PRO WARRANTY.THE WARANTY YOU GET FOR 3 YEARS IS BOGUS.
i USED MY THINK PAD LIGHTLY AND ALWAYS TOOK GOOD CARE OF IT. I PREPARED FOR 6 MONTHS A PROJECT AND HAD IT SAVED TO MY HARD DRIVE BUT NO COPIES. THE MACHINE WENT COMPLETELY DEAD. I PANICKED AS THE INFO WAS NEEDED FOR A MAJOR PRESENTATION I AM MAKING NEXT WEEK.
i CALLED LENOVA IMMEDIATELY AND THEY FGAVE ME 5 PHONE NUMBERS SO I CAN BRING IT IN AND HAVE IT SERVICED. IT WAS UNDER WARANTY UNTIL 2015.
ALL 5 PLACES THEY GAVE DO NOT FIX THE COMPUTERS. I CALLED LENOVO BACK BECAUSE THEY COULD NOT EVEN FIND A DEALER THAT COULD FIX THE MACHINE. I SENT IT TO THEM ON THE 25TH. ON THE 27TH I USED MY CASE NUMBER AND FOUND IT WAS IN REPAIR. I CALLED ON THE 27,28,29,30,1,2,3, I SPOKE TO EVERY DEPARTEMT AND COLLECTIVELY SPENT 30 HOURS OF TIME(YES I WAS HING UP ON, SENT TO WORNG DPARTMENTS, PLACED ON HOLD FOREVER) TRYING TO TRACK MY COMPUTER AND THE PROBLEM. EVERY PERSON SAYS "I AM SORRY, I UNDERSTAND , ETC. THEY DO NOT. I NEEDED TO EITHER RETRIEVE THE INFO FROM THE HARDRIVE OR HAVE IT REPAIRED BEFORE I LEAVE FOR EUROPE IN 2 DAYS FOR A POWER POINT PRESENTATON THAT TOOK 6 MONTHS TO PREPARE AND NO BACK UP. FINALLY I WAS TOLD THE ADAPTER PORT WAS BROKEN AND THE COMPUTER BOARD BURNT OUT AND TO GIVE THEM 950.00 TO FIX A COMPUTER I DID NOT DROP, TAMPER WITH OR BREAK. i USED THE POWER CORD THEY GAVE ME AND CANNOT UNDERSTAND HOW THEY CAN CHARGE ME FOR A COMPUTER THAT IS NEW-WITHOUT A SCRATCH AND UNDER THE WARRANTY THEY SOLD ME. WHY DID I BUY A WARRRANTY?. SHAME ON IBM AND LENOVO. 950.00 . SHAME ON YOU OVER AND OVER.
I SPOKE TO EVERY DEPARTMENT AND THEY KNOW NOTHING EXCEPT HOW TO TRANSFER ME FROM ONE DEPARTMENT TO ANOTHER DEPT. ONE MAN TOLD ME THE COMPUTER IS UNDER WARRANTY AND HE WOULD HAVE IT FIXED AND THEN TRANSFERED ME TO A MANAGER TO REVIEW ALL HE CONFIRMED. . AGAIN I WAS SENT TO TECH SUPPORT AND THEN SALES AND THEN WARRANTY AND BACK AGAIN. THERE IS NO MANAGER, JUST PEOPLE THAT PASS THE BUCK AROUND WITHOUT RESPONSIBILITY. i WROTE EACH PERSONS NAME DOWN -AND THE LIST IS LONG. i DID SPEAK TO THE WARRANTY DEPT AND I WAS TOLD I COULD NOT GET THE RIGHT WARRANTY AS THE MACHINE IS MORE THAN 90 DAYS OLD AND NOW IN REPAIR. . LENOVO KNOWS ONE THING- CHARGE THE CUSTOMER AND THEY DO NOT CARE ABOUT WHAT THEY DID WRONG OR THAT THE MACHOINE I RECIEVED WAS FAUTLY. I AM TO BLAME AND HELD HOSTAGE FOR 950.00. I FINALLY SPOKE TO A WOMAN WHO SAID SHE WOULD SEND MY CASE TO A MANAGER TO ESCALTE. SHE WAS CONDESCENDING AND HORRIBLE. I EXPLAINED THE PROBLEM AND TIMING AND SHE IS SORRY AND SHE UNDERSTANDS- BUT I DO NOT THINK ANYONE UNDERSTANDS THE WORDS THEY ARE SPEWING. IF THEY UNDERSTOOD- WHY IS IT GOING TO TAKE 3-5 MORE DAYS TO GET THE CASE TO ESCALATE.I WILL LEAVE ON A TRIP WITHOUT MY WORK AND ONE OF THESE DAYS -SOMEONE TILL WAKE UP AND JUST START THE WHOLE PROCESS OVER AND ASK ME THE PROBLEM AND DEMAND THE 950.00. WAKE UP IBM AND LENOVO AND KNOW I WILL DO ANYTHING I CAN TO DISCOURAGE MY COMPANIES AND ANYONE I AM ASSOCIATED WITH TO NOT CONSIDER IBM PRODUCTS.YOUR CUSTOMER CARE IS HORRIBLE. YOUR SYSTEMS AND TRAINING OF PERSONAL IS TERRIBLE. i WANT MY COMPUTER BACK, FIXED AND NO CHARGE AND ACCEPTED AS IT WAS UNDER THE WARRANTY I BOUGHT. iF THERE IS AN EXTRA PRO THNKPAD WARRANTY I NEED TO BUY- I AM MORE THAN HAPPY TO DO SO. i AM POSTING THIS BLOG ON ALL MY COMPANIES WEBSITES INCLUDING FACEBOOK, TWITTER ,LINKED IN -GLOBALLY. PERHAPS I WILL DO SOME GOOD IN WARNING ANYONE THAT WAS THINKING OF IBM PRODUCTS TO NOT BUY THEM

Dave,
Sorry to hear about your troubles - I can only imagine your frustration and the time crunch.
The best approach is to ask that your case be escalated to customer relations - this will usually take 24-48 hours and it sounds like that may be already in the works. Customer relations should be able to work with service and depending on the circumstances have the system repaired under your exisiting standard warranty terms.
A standard or extended warranty should be enough in most instances - the accidental damage upgrade is really to cover drops, spills, physically broken parts - cracked LCDs, hinges, etc. These types of damages are often rulled as "customer induced" and not covered under normal warranty which results in a billable ammount quoted for the repair.
Service applies their best judgement on these, but we recognize that circumstances can vary and so there is an escalation and review process to make sure we can intercede and help customers as appropriate given the particulars of the case.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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