Custom functionality to the telephony buttons which can trigger calls

Hi everyone,
I need to add a custom functionality to the telephony buttons which can trigger calls. This will be added to the telephony buttons consult, transfer, warm transfer, dial pad, conference.
Any idea as to how to proceed with this?
Thank you in advance.
Binno Don Thomas

Hi,
The buttons are controlled by ToolBar profile in your webclinet profile.
For creation of the toolbar profile go to
SPRO >> Customer Relationship Management >> Interaction Center WebClient >> Basic Functions >> Communication Channels >> Define Toolbar Profiles
If you want to create the button itself for use in the toolbar profile you can go to
SPRO >> Customer Relationship Management >> Interaction Center WebClient >> Customer-Specific System Modifications >> Define Toolbar Buttons
Hope this Helps.
Regards,
Rajiv

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