Custom Relationship in HR

Hi All,
Can somebody tell me whether time constraint 3 can be used for Custom relationship. Is it mandatory to use Constraint 2 only?!!
Given a Scenario an office assistant is reporting to everybody in an administrative office how would you do that in custom relationship, should we create a that number of relationships with time constraint 2 with the number of executives he subordinates to?!
Regards,
LN Bhattacharya

Hi,
You can use time constraint 3 , why not?
Use view V_T777ZVK via SM30.
Regards,
Dilek

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Inter-company vendor-customer relationship

I have created a vendor in company code 1000.
This same vendor, I have created it as a Customer in company code 2000.
These two records are connected for netting (made customer and vendor number in the master records and selected 'clearing with customer / vendor' in respective master data).
However, while viewing the open items in FBL1N for the vendor I am not able to view the customer items for this vendor in the company code 2000 even after selecting the 'customer items' as ticked.
Is this the standard behaviour ? Or is it possible to show the balances inter-company wise also ?

HI
The scenario you mentioned is incorrect for Intercompany. The scenario you mentioned is for customer who is also a vendor & vice versa.
The feature of ticking the netting flag & populating the Vendor # in Customer master & Customer # in Vendor master is used when we create a Vendor-Customer in same company code and the Customer is also a Vendor & vice-versa.
Try creating vendor & customer in same company code i.e. 1000 & eatablish the vendor - customer relationship by populating Customer # in vendor master & vendor # in customer master and also tick the netting flag. Post some documents for customer as well as Vendor. Now run FBL1N or FBL5N both customer as well as vendor documents will be picked.
Whereas when you try an Inter Company posting make sure you have done proper configuration for the same. Create intercompany adjustment a/c's for both the companies & assigne the same across the companies through T Code OBYA.
Select Customer as well as vendor in selection criteria for FBL1N. It should display documents for both the company codes.

PPOSE - how to enable to display custom relationship

We are implementing dotted-line relationship. Need to be able to display it via PPOSE. At my previous engagement 6-7 years ago we had this done, but I can't remember how (it was done before I joined).
So the specific example is, we configured a custom relationship to S-S (dotted line). PPOSE has a few standard delivered views in the data section in the upper right (Managerial Assignment, Organizational Assignment, PBC: Notes, Reporting Structure, Staffing Analysis, Task Assignment).
What we're looking for is to add a custom view like the above or if there's a way to customize one of the above views.
Any insight is greatly appreciated!
BR, Gary

Gary,
You need to set up custom service and link it in scenario of Hierarchy Framework configuration using tcode OOFRAMEWORKCUST or via IMG. In the custom service link it to evalucation path such that it will handle S-S (reporting to) relationships.
These threads might be helpful :
[Organizational Management PPOSE-PPOSE scenario maintenance]
regards
Sridhar

How to add Custom Relationship in MSS Employee Search Drop down

Dear Sap Fans,
I would like to link Custom Drop down link at following path.
Manager Self-Service->Team->Employee Information->General Information->Employee Selection
Drop Down 1. Direct Reports
          2. Employee from Organization Structure
          3. Employee from Organization Units
          4. Who's Who
We would like to add one more custom drop down. Can any one suggest how to add custom drop down in this list ? We have created custom relationship in R/3 but it is not showing in Portal.
Your prompt reply highly appreciated and points will be rewarded.
Regards,
Ashish Brahmbhatt

Barin,
I have done settings in back end. I have created new realtionship for evaluation path. I am not able to see that link on portal. How/From Where I can use object and data provider tool and eventing for config ?
rds,
Aashish

Custom Relationship Category

We have created a custom Relationship category to create relationship between two partners. We have copied BUR0001 standard category to create a custome "Z000001"
We are not able to see button " Assign company address". So it does not show option to enter multiple phone numbers.
Please let us know how can we copy that button to custom relationship category.
Edited by: Jaydeep Jain on Aug 15, 2010 8:16 PM

Hello Jaydeep ,
I need to kindly inform you that the company address assignment functionality is only possible for the standard relation-categories BUR001 and BUR011. As these categories are shipped in a table of type E it's NON customizable and these values have been used in the coding.
There are several areas where it was necessary to do so.The copy of categories BUR001 and BUR011 don't offer the possibility to assign company addresses to the relationships . This functionality is not possible for copied relation categories.
Thanks & regards,
Krishnen.

A Complaint to the Customer Relationship Unit and the Think Service Centre

Dear Sir/Madam,
I'm a customer of the X60 notebook product. Yesterday (Jan 20) and today (Jan 21) I've been visiting twice the Think Service Centre in Quarry Bay in the hope of repairing a defective part on the casing.
The result has been that I was told that "the engineers" has talked with Ms Maggie xxxxx of the Customer Relationship Unit and they finally turned down my request, giving me the reason that the damage is due to ''improper use'' of the product. I was unsatisfied about the incomplete explanation and further chase Ms Maggie xxxxx, on a phone conversation, to answer why they are so sure i've been ''improperly using'' my laptop, but I was answered that I "might have exerted too much force to open the cover". I asked her to confirm whether she meant that "opening the laptop cover" is an "improper use" but she refused to answer me.
Thus, seeing that she refused all my requests for an explanation, I asked to talk to her supervisor to solve my issue, but she refused once again, insisting that it is the company's "internal policy" not to allow any customers to talk to the supervisors! I thus have no idea but can only assume she being the only person (or maybe together with the Think Service Centre, the support section, because Ms xxxxx claimed that such decision has been made by both parties in the telephone conversation) would take the whole responsibility for the Lenovo Corporation's opinion that my laptop is damaged due to "improper use" (but still without any explanation given at all).
I'm yet to see any proper answer from the Lenovo Corporation to the following:
1. Can you give me a proper explanation why the defect happening on my laptop cannot benefit from the warranty service?
2. Can I assume the decision that Maggie xxxxx's making is the same opinion that Lenovo is making as well?
3. Is it really the company's "internal policy" not to allow any customers to talk to the supervisors? If so, I doubt whether the company is trying her best to protect the rights of the customers should they need help while some staffs just cannot help.
Thanks.
Best Regards,
Kenny Yu.
(serial #: LV xxxxx)
Moderator Note; Full name of Lenovo employee edited in order that the post conforms to forum rules.
Moderator Note; s/n edited for members own protection
Message Edited by andyP on 01-21-2009 09:35 PM

Just wanted to let you guys know that I still haven't received my MP3 player... Creative has had the MP3 player for 73 days now and they still haven't sent it back. Since last time I wrote here I got an e-mail from Creative saying they got the MP3 player on the 5th of the November and that somehow the status wasn't updated. Well, it's been 73 days now, care to send it away? I sent them and e-mail yesterday where I wrote that they could just send me the cash for it or a new MP3 player.
If I don't receive my MP3 player in a near future I will contact "Allm?nna Reklamations N?mnden" (a Swedish "Consumerist"-like government sponsored organization that deals with people vs company legal cases).
Again, I strongly advise everyone to not buy any more Creative products. Once they break you won't get the help you need.

How to find Exits in CRM (Customer Relationship Management)

How do we find Exits in CRM ( Customer Relationship Management)

Hi,
Try these links below
http://www.sap-img.com/ab038.htm
http://abapcode.blogspot.com/2007/06/program-to-get-user-exit-for-any.html
Regards,
Tush

Custom Relationship or Evaluation Path needed for 'Time Admin' Scenario

Hello all Gurus,
I am looking for some direction on a scenario that I am trying to accomplish.
The position u201CLEAD Solutions Architectu201D, in the example below, is going to be what we will classify as a Time administrator. The function on this Time Admin will to be to correct an employeeu2019s punch exceptions via a portal application (ITC). But, my issue is that I need this user/position to be able to view all organizations and their people down below.
I have tried creating a custom evaluation path and I can get it to work down to the ORG, but not to the employee.
Also, I have created an ABAP program and routine to tie to a custom relationship, but when I attempt assign the new program, the program name disappears after clicking on new entry (T77EV-PROGR).
EXAMPLE
IT Infrastructure          O(rganization)
                    Lead Solutions Architect     S    (TIME ADMIN)
     Director, IT Infrastructure     S
     Operations Services          O(rganization)          Below Organization 'IT Infrastructure'
          Senior Support Specialist                          S
          Senior Operations Coordinator     S
          Manager, Operations Services     S
          Intern, IT Intern                          S
          Operations Servies Analyst     S
          Customer Support Services     O(rganization) Below Organization 'Operations Services'
               Support Specialist     S
               Support Specialist     S
               Support Specialist     S
END
Any advice or direction on this would be highly appreciated.
Thanks,
Mike

Hello Brad,
Thank you for your response. Here is the requested information.
1) Is it a customer ITC app in the portal?
a) This is SAPs iTime Clock for punch edits
2) Are you using structural auth's ? also have you checked to make sure the time admin user has the right auth's to see people?
a) We do use Structural auth and I have already opened that orgranization up to my test Time Admin
3) Post the eval path you have so far.
10     US     B     008     Holder      *      S
20     P     B     008     Holder      *      S
30     S     A     003     Belongs to      *      O
40     O     B     003     Incorporates      *      *
Appreciate your help on this,
Mike

Custom Relationship help

Hi all,
I have extended the Problem class and form to create a new relationship called 'Problem Owner'. I've done this rather than create just a new property because I wanted to have it use the 'User' object as its source.
First question, is this a good way of achieving this?
The extended MP has imported correctly and appears to be bound to the User object, allowing me to enter user details in the Problem Owner box on the form (using the user picker). This correctly displays in the History of the Problem record with a relationship
change entry.
The problem I have is that I am unable to search for (using Advanced Search) or use the 'Problem Owner' field in custom views as it doesn't appear as a property. If I select the 'Problem (advanced)' combination class there are lots of related
classes but my new Problem Owner doesn't appear.
Have I missed something?
Thanks in advance

Hi,
You have to create a new type projection (take an existing one for problems as a sample) and add your relationship. Then while creating the view, select your type projection. Please don't add too many fields and relationships to your custom type projection,
cause it affects the performance of the SCSM consoles.
Cheers,
Marat
Site: www.scutils.com Twitter:
LinkedIn:
Graveyard:

Continuing Strides to Improve the Customer Relationship

John Matelski, President of the Independent Oracle Users Group (IOUG), says that improving customer experience has been, and is, a key priority area for Oracle and that he is "extremely surprised and dismayed to learn that there are still those in the customer community that would suggest that their relationship with Oracle is predominantly hostile and filled with deep-rooted mistrust, particularly when it comes to licensing and audits." See all of John's comments on his blog on the IOUG site.

Since this is your first post, let me clue you in. This forum is meant for asking very short and specific questions. For example, if you've asked, how could you improve a particular one SELECT statement, I'm sure many people would have helped you.
But you cannot seriously expect someone on this forum to spend his/her time and review such a long program. For this people are normally getting paid, you know.

Email customer relationship history

Hi Folks,
We've got email configured for Cisco Agent Desktop and UCCX but have questions from business units that we are struggling to come up with answers for. Staff want to know if they use CAD for email in email CSQs, how they can refer to previous contact history with the customer. It's one thing to have queries come in via email and to resopnd to those question - answer style, but how are people managing circumstances where the customer responds to a reply and the response gets queued to another agent? How can our agents review the email conversation a customer may have had with another agent?
Or is it that email via UCCX is only suited for single question single answer scenarios?

Finesse has been in use with UCCE for a few years now so you can see it if you ask Google nicely. This is why there are ecosystem partners who already have solutions in place before CCX 10.0 even came out: we're reusing existing code. This is the same strategy with CUIC starting in 9.0.
Here's a demo video: http://videolounge.cisco.com/video/Products/Collaboration/Cisco-Finesse-Software-Demonstration/Products/Collaboration/2516140689001/
Data sheet:
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps11324/datasheet-c78-729940.html
OpenSocial is a container-based browser framework with snapin widgets, some pre-built by Cisco, some custom-built by customers/partners. If you don't like what Cisco provides you can replace the widget with your own. All of the Cisco built widgets use standard HTTP REST calls so you can replicate their functionality in whatever you build.
Please remember to rate helpful responses and identify helpful or correct answers.

Why does (Director, Customer Relationship Marketing) lie?

Art recently sent me a letter stating that if I switch to a two year contact verizion would reduce my bill by $20. Not up to $20 but exactly $20. Which by the way the the amount of the loyal customer discount I had that just expired. I have tried both the web site and customer service number both as written on the letter. Neither was able to give me any more than a $10 a month discont. ART YOU ARE A LIER.Quit sending offer if you are not going to honor them.

Take it up as a complaint to the BBB ( www.bbb.org). Verizon addresses these complaints promptly.

How to integrate ATG with CRM (customer relationship management) VTIGER

Hi,
We are trying to integrate vtiger crm 5.4.0 with ATG platform. Is it possible to integrate with ATG ?
ATG using oracle database,platform java.
VTIGER using mysql database,platform php.
Can anyone help me out?
Thanks in advance,

Hi,
Try these links below
http://www.sap-img.com/ab038.htm
http://abapcode.blogspot.com/2007/06/program-to-get-user-exit-for-any.html
Regards,
Tush

Application Component - Enterprise Services in SAP Customer Relationship Management - SAP Library

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Hi,
It is a CRM Addon: Desktop Connection for SAP CRM – SAP Help Portal Page
Best Regards,
Sigrid

Disappointing Customer Relationship Management with V.6

With a few add in products plugging into the desktop software would it not have been helpful/appropriate to warn that existing add-ins might not be supported in V.6 prior to starting the upgrade?
I have just wasted several hours trying to find out why I'd lost my GoldMine/BlackBerry sync, downloading the old V.5 to downgrade, uninstalling 6 and re-installing 5. All for the sake of a simple warning message.
A good product spoilt for a lack of fore thought. With the market really tight due to heavy competition from iphone and andriod etc you would have thought that keeping current customers happy and loyal would be paramount.
Perhaps you would like to hire me for some CRM training?
Roy

I don't think it is available yet. Register for the ASUG event on the CRM 7.0 for utilities session.
[ASUG Webcast: CRM Town Hall Meeting for Utilities|http://lists.asug.com/t/792464/25470768/54294/2/]
You have to be a registered member of ASUG.

Custom Relationship in HR

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