Customer Care Number UK

GUys What Is The Phone Number For Nokia Customer Service
I am getting cheesed of about this bloody stupid 6500 slide :@
the battery life on it is poor
18 hours of usage...b4 it last 2 days with heavy usage of music calling and texting. now its jus ridiculous
HELP
iv tried 3g network manul etc but to no available

Have you tried a different battery?
http://europe.nokia.com/A4144989
Message Edited by grayburn on 20-Oct-2008 10:21 PM
Grayburn @ www.nokiausers.net & www.dailymobile.se....come say Hello!!!
If you appreciate ANY help from a member,then show it by clicking on the Blue Star button, cheers

Similar Messages

Really Disappointed with the Customer Care Services

Hi,
I had purchased a new Lenovo laptop G500(S) on 8.Nov.2013.
Just after 10 days it stopped working and didn’t start at all with or without battery.
I thought it’s a charging problem, so called customer care and they sent a technician for diagnosing the issue.
He gave a report and mentioned to replace the adapter, I got the new adapter within 3 days but the problem was still there.
Surprisingly, I did not get any call after delivery of adapter from Lenovo whether the issue is resolved or not L.
Finally I called the customer care again and explained everything, they concluded that they are sending new motherboard.
I requested them to replace the laptop itself as it’s not even a month and if there is a problem in motherboard that means the laptop is defective.
They gave me a new number saying that they don’t handle such requests and I have to call lencare.
I called at new number, my call was kept on hold for almost an hour and suddenly the phone got disconnected.
I also use another laptop of different brand and it happens with them too, but in such cases they arrange a call back for me if their customer executives are so busy.
Surprisingly, I waited for 2 days an didn’t get any call back from Lenovo.
I tried lencare number again and again but same thing happened that they put me on hold for 1 hour and phone got disconnected.
Finally I called the earlier customer care number, and they gave the same reply that your laptop will be replace without any problem but we can’t take this request.
This time they gave me an email address [email protected], but again no reply from them even after sending the reminder email.
Let me know if you can help.

First this is a technical base forum and we are users just like your self here. With that said your post is agaisnt the terms and use you just agreed to. if you have feed back for apple go to apple.com/feedback. Thank you

I cannot download my adobe creative suit 5 design premium because it says my serial number is invalid but Adobe customer care said it valid...i don't understand why it still not working??

I have upload my Adode Creative Suit 5 design premium on my first apple mac pro successfully.,i purchased in a retail shop few year ago...!as it have two use of the CD when installing ..i'm trying to install it on my other apple mac pro..but this time it is say that the serial number is not valid..i got it checked by Customer care, they said it is valid and should be working when set up on my laptop..can someone pose help as i don't know who to turn now to find answers...many thanks
Kind Regards

Hi Rich,
The cause of this can be multiple. First of all be sure you use the original CD + serial. In case of a download same story. Try to find out if the installed version match the language of the serial (they need to match). Last but not least: Check if you use a upgrade version, if so it might be needed to fill 2 serials.
Can you share a screen of the error (please hide the SN )

Msi terrible standard of customer care

please read my comunications with msi online help, after constantly being directed to sites to get contact details where both sites give the same telephone number to ring, which only redirects you back to the website you got their number from! i feel like neo in the matrix!! where he runs from the train station and ends up where he started!!!
Your Question
msi k7n2 delta motherboard packed up
ive had this motherboard for almost 9 months, and now it is displaying errors.
error 1: on athlon xp3000 incorrectly reads as not installed
properly or damaged processor.
error 2: on a 2.5 athlon xp it reads correctly but incorrectly
states memory is damaged or non working.
i have followed the instructions in the manual to clear/reset the cmos but to no avail, i have also tried removing the lithium battery and leaving the cmos in the clear position for 24 hours before replacing the battery and replacing the cmos jumper but to no avail.
i have tested both the procesors and the memory (2 x 512mhz matched pair of crucial pc3200) on my other system motherboard and these all are all fine.
i cant reflash the bios as it isnt a removeable bios and it will not even boot enough to access bios or even to turn on my monitor let alone access the floppy drive.
summary of problem: wont boot to bios
incorrectly reports errors on processors
incorrectly reports errors on memory
cant reset the cmos setting
cant reflash the bios
the cpu fan doesnt power up
its been ok for nigh on 9 months
everything works fine on different motherboard
i have read the manual cover to cover and no joy.
please help as this is less than a year old and the shop where i purchased it from has been closed down for over 5 months and the owner is beleived to have emmigrated to taiwan.
i still have the full original packing and the board is clean and non dusty.
Our solved
Our Answer
Dear Customer,
Please register in website of MSI-UK :
www.msicomputer.co.uk/support.aspx
Thank you.
Best regards,
MSI RMA
Your Question.
i have tried the numbers given and they all tell you to go to the website, the 2 different sites give the same number!!!
i have tried to return the board to place of purchase but it isnt there anymore!!!!
this is terrible customer service, i shall be posting all my questions and your replys (yourself and the other questions i have been asking on your site as i have txt copys) on the forums so people can see that if you get problems on msi products, they just give you the run around!
the telephone numbers given go to an automated helpline that just gives websites!! that i have been on already and gave me that number!!!!
am i in the matrix???
wheres customer service??? :wall:a human response is required not an automated response
THERE IS OBVIOUSLY MORE CONTACTS MADE BUT ONLY NOW AFTER 2 WEEKS OF BEING FOBBED OFF AM I POSTING THEIR RESPONSE OR LACK OF IT!!
I WILL BE GOING TO OTHER FORUMS AND POSTING DETAILS OF THIS AS MSI IS A HUGE CORPORATION AND DOES NOT LIKE DEALING WITH PEOPLE ON A 1 TO 1 BASIS!!
IF I WAS A HUGE COMPUTER SHOP SELLING HUNDREDS OF THEIR PRODUCTS THEY WOULD HELP ME STRAIGHT AWAY!!
WELL THEY SCREWING ME SO I AM BOYCOTTING ALL MSI PRODUCTS AND HAVE ALREADY GOT A FEW FREINDS WHO ARE WILLING TO STAND OUTSIDE THE VARIOUS COMPUTER SHOPS/STORES IN MY HOME AREA AND WILL BE PERSUADING PEOPLE TO NOT BUY MSI PRODUCTS!
CUSTOMER CARE? WHAT A JOKE!!

hi richard thx
msi k7n2 delta processor
amd athlon 3000 xp
1 gig pc 3200 400fsb crucial ram (matched pair of 512mhz)
ati radeon 9700 pro
1 x ide 160gig hd
1 x ide 120gig hd
1 x sata 200gig hd
1 x q-tec psu 650w triple fan
more than adequate cooling
basicallig the system ran fine,
then it stopped working
the d-bracket shows different errors which are as follows:
1) it says the 3000 processor is damaged or incorrectly fitted ( its fine on other board )
2) it says memory is damaged or incorrectly fitted ( also fine on other board )
3) i have tried resetting the cmos settings ( tried jumping the jumper and disconnecting the battery for 24 hours)
4)cant get to boot at all not even to turn on monitor so i cant flash the bios with floppy disk
5) the cpu fan doesnt work on the 3000 but does on the 2500 processor:
action taken by me:
tried 2.5 athlon xp in motherboard and it registers as there on the d bracket but then says memory is damaged or incorrectly fitted
tried jumping the cmos with no success
tried removing the lithium battery for 24 hours with no success
i have tried both 3000 xp processor and 2.5 xp processor and memory on another board and they are all fine. ???
any help or ideas appreiciated
thx

I need an unlock code but adobe customer care no longer seems to be available.

I have had photoshop for many years starting at 4. I have always updated.
Installing cs on my new win 7 setup (yes I no it is old, but I don't have the money for new software).
I can't get it to see my old install discs, I used "setup.exe unlock" but can't contact customer care on the line (or chat) for the unlock code.
is there a phone number or chat link for this type of call. Thanks in advance

Hi Mmiikkeepp,
You are trying to use CS4 Photoshop on Windows 7?
Can you please provide the exact error message while installing or activating.
You can contact Adobe by clicking on the below link
http://helpx.adobe.com/ca/contact.html
Choose your product, your query and then choose "still need help? contact us"
Thank you for posting on Adobe Forums.

Sent a mail to apple Customer care- No Reply

Dear All,
Below mentioned (in Blue Font) is the mail I sent to Apple through its website on 15th of December 2011. Till now I have not even recieved the acknoledgement of my complaint.
iPhone 4S is currently the best and the most expensive phone commercially available in India (With the exception of iPhone 4S 32 & 64 GB Models), and backed with a company like Apple, I expected better services.
Please let me know "How can I put forward my complaint to the right department", as I am unable to find the right E-mail id or link for this type of customer complaint.
"Dear Apple Team,
I ordered an iPhone 4S - Unlocked (GSM) - 16GB White on 25th November 2011 through Order Number: W264847590.
This phone was a gift for my sister's birthday (15th December). I ordered the phone from USA because the White iPhone (unlocked) was not available at the apple store in my city - (Jaipur - INDIA), so I requested my friend Mr. A. Dhanuka in USA to send the phone to India, with anyone coming along.
Mr Dhanuka called the Apple Customer care to request a speedy delivery and the status of my order on the apple's website was Shipping on 7th December via 2 to 3 days guaranteed shipping.
It is with great disappointment i am informing you that neither the phone was delivered within 2 to 3 days of shipping, nor did I get the product I ordered for my sister. In stead of a White iPhone, we received a Black one, which totally messed up the whole White theme of her birthday.
I am a loyal apple customer since 2006 and own 2 iPhones (first generation), one Mac book Pro, Ipad 2 etc. But this was a first apple experience for my sister who owns a Samsung Smart phone, and now mocks my love for apple products.
I dont know how much this mail will affect you guys, but this incident had affected my loyalty towards Apple.
I hope u guys have a way to make things better.
Thanks and Regards
Mohit Tambi"
Thanks and Regards
Mohit Tambi
India

http://www.apple.com/feedback/iphone.html
this is a user forum apple dont read or write here the url I posted is how you get their ear

Swindled, lied too, and lack of customer care!

Back in Auguest, we qualified for "new" phones. We've been customers for over 10 years. We visited a local Verison store in Pataskala Ohio. We were looking to get into the "smart phones". We saw several, some very nice and EXPENSIVE ones, a few that were less expensive.
We told the salesmen what we were looking for, and pointed out a few, one of them was the Samsung Gem. Little did we know. We knew NOTHING about smart phones but only what we saw on TV, guess Verison feels buyer beware to be an understatment.
The Gem was just under $50.00, hmm.. on sale it seems. We had no idea, the trouble, the lack of usability, these phones had. The salesmen seemed to know all about them, so he said. We find out, as time went on, that 1, we could NOT upgrade to the 2.2 droid OS as Verison does not seem to want these phones upgraded.
We also found out, that you can NOT put any of the app's on the SD cards due to the OS version. We also find out how little room there is on these phones for apps. Further, we learned that these phones were NEVER suppose to be sold by Version dealers, that they were "in house" phones only.
I've tried to email Verison but hmm.. we can't find an EMAIL address for support!
My wifes phone has had issues for the past month, runs slow, won't connect and very VERY short battery life.
Now.. I would like someone from Verison with guts to assist us in getting rid of these phones, and re-issueing us a new trade in deal.
I wonder if there is somone out there who cares!
These Gems SUCK, and seems Verison only cares about sales, and NOT customer care!

MostlyALurker wrote:
It never ceases to amaze me the number of people who don't even do the most basic of research before buying an expensive item or getting themselves locked into a contract. There is SO MUCH info out there about the pros and cons of various phones. It's called Google, people!
It also never ceases to amaze me about the number of people who register for forums such as this only to complain and then disappear into the ether again.
God forbid someone expects a represenative of a company that generally gets high marks for customer service to not completely rip them off and give them wrong information. These customers have lives that do NOT revolve around cell phones and spending hours on the internet going through the tech media and their reviews that say pretty much every phone out there is crap and god-like at the same time. The people who spend 40+ hours a week in the mobile cell phone stores are the experts, get paid to be the experts, and so it shouldn't be completely uncalled for to hope that these people will guide the less informed in the general right direction.
People don't take their money to Verizon because of the great data speeds or cheap phone plans. They go to Verizon because Verizon is known for excellent customer service. If they want to get ripped off by some slimey scumbag salesperson they go to Boost Mobile or Cricket. Even if an "authorized reseller" was responsible for this, Verizon is the one who hands out these licenses and has a duty to make sure somewhat decent business is being conducted with their name. Because again, the consumer who has a life that might surround insurance or banking or medicine or a family or any variety of other things that do not deal with mobile products has no idea what authorized reseller, premium reseller, or corporate means nor should they be expected to.
Take your elitist attitude and get out of here.

TERRIBLE CUSTOMER CARE & Lack of Information on current D.O.A and Delivery of a new laptop (x121e)

Hi there,
I made an order for a Thinkpad X121e on 25th August 2011, arriving around a week later, however when it arrived it worked for about 1 hour before then refusing to boot up, I decided to ring support who suggested it may be possible, and quicker to have someone repair the unit onsite, however it turned out that this would not be possible as there may have been multiple issues.
Therefore I arranged under D.O.A for it to be sent back to Lenovo, it was received at the repair centre on 8th September 2011, and was registered as D.O.A on 15th September 2011
It was my understanding that a replacement would usually have a turnaround of 14 days, however when I rang Technical support they suggested 15 working days, which would be up today (6th October 2011) I have been consistently ringing technical support who have suggested the only people that I should contact are the German company (MKCL Deutschland GmbH) dealing with the D.O.A of my laptop, however if I was to contact them via phone it would cost me a fair amount, so I opted for the email route, where a response was given however it suggested they were also waiting on lenovo.
I currently feel as if I am in the dark, where there is no possible way to contact lenovo directly, especially for complaints or even just for information. I purchased the lenovo product originally on recommendations from others for quality and reliability, its a shame that lenovo support and customer care is not the same.
I have also considered contacting Consumer direct if I do not receive any more information on my case.
Any possible help with my case will be much appreciated.
Thank You

hey richierich,
sorry to hear about what had happen. could you pm the following details :
Name:
Country:
Mobile:
Email:
MTM [machine type model]:
( To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find )
Serial Number (S/N):
Date of Purchase:
Case/Order Number : (if any)
Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
Location of unit : Home / Repair Center (delete where appropriate)
Description of issue :
Troubleshooting Taken : (if any)
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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Verizon Edge with no discount and 4 hours of wasted time with Customer care

So far my experience with Verizon has been far short of superior as it should be for the number 1 carrier in the nation. I tried to open an account using the Edge program and did not qualify. This was on the same day that the down payment for the Edge program became available. I called to determine why I was ineligible and try to find out if there was any way to become eligible and was told no and was told several times to just start a 2 yr agreement. 1 hour wasted when I could have just paid a down payment that day and none of these future problems would have occurred. Fiance opened an account in his name on the Edge program for me. I already had a prepaid account with a telephone number I wished to keep but was told in store that this would not be possible. Account was opened with a new telephone number which I will refer to as telephone number A. I contacted customer care and was informed that it would be possible to keep my telephone number which I will refer to as telephone number B but was unable to do get it done at the time due to not having both of my phones with me. 30 minutes wasted as it should have been done in store the number transfer. Was able to call back later and get my prepaid account with telephone number B added to my new account with my telephone number A. We then proceeded to switch telephone numbers so that I had my original number, telephone number B, and then cancelled the additional line. 1 hr and 30 minutes wasted!!! New single line plans come out and I chat in to change my calling plan to the Single line plan with 1gb of data for $60 and $50 with my Edge discount. Chat representative changed my plan to the More Everything plan with 1gb. This was not at all what I wanted as I'm trying to save money and I was hit with a huge bill. Called in about bill got plan sorted out and am informed I no longer have the Edge discount because I'm using telephone number B. I'm informed the Edge discount was applied to telephone number A and I can not have that discount using telephone number B. This by the way took over 2 hours after I was informed by the customer care agent on the phone alot of inaccurate info. I was informed the 1gb single line plan was a loyalty plan and I was not eligible until my account had been open for 1 year. I was also informed that the Edge discount did not apply to the single line plan. 2 hours wasted After speaking with a supervisor I was still unable to have my Edge discount applied. How can this be Verizon? How can I purchase a phone on the Edge program, be given a discount and then have it removed simply because I wish to use the telephone number I've had for over 10 years? I WAS NEVER ONCE INFORMED I WOULD LOSE MY DISCOUNT!!!! I went from prepaid to the Edge program because I wanted a new phone and 4G and because of the Edge discount making it very close to what I was already paying. I've wasted 4 hours on this when all of this should have been done in the begging. If I had been able to put a down payment down I could have had my number then 90% of these problems I wouldn't be having. You can't tell me there is no way to use my number and not get the Edge discount. VERY UNHAPPY!!!

So ChristinaB_VZW replied to my post. You would think I would get a little further help regarding my issue, correct? WRONG!!! I told her thank you for helping me and she asked me to reply back with my original message copied and pasted which I did on 4/8. I waited until 4/17 and had not heard back so I responded back to her. Still haven't heard anything from her. Do they simply post on these forums so that customers have the appearance of receiving assistance so that in public it looks as though I've been helped when in actuality still nothing has been done. I could understand if I was begging for a new phone or wanted $100's of dollars off my bill for no reason but I'm not. I want the discount that I should be receiving as part of my VERIZON EDGE AGREEMENT. This is the worst experience I've ever had with any kind of services for money. I know one thing for a fact and that's one you are a customer you no longer matter. So thank you ChristinaB_VZW for making Verizon appear to care about customer issues when in actuality they do not. I will be sure to never recommend your services to anyone and to reference this issue and lack of customer support for that reason.

Oracle ERP & Oracle customer care and billing approximate price

I am doing a research about Oracle as a company as part of my BSc study , so I want to know approximately how much does it cost an organization (the number of employees are 4000 employees )to buy
• Oracle ERP systems license including the standard modules (financial, HCM, SCM ).
• Oracle customer care and billing license.
Secondly; i need to knwo if the folloiwng affects the price for both the above modules:-
- number of employees
- any other factors.
Best Regards

The prices very drastically by client.
The price is determined by different criteria for different modules.
e.g. For ASCP, it is by COGS.
For Order Mgmt, it is by number of lines.
For mfg, it is by named users.
And then sometimes client can negotiate a enterprise wide agreement with flat pricing.
Check
http://www.oracle.com/ocom/groups/public/@ocom/documents/webcontent/071347.pdf
http://www.oracle.com/us/corporate/pricing/index.html
Hope this helps,
Sandeep Gandhi

Customer care moving to outright ignoring people

Hi everyone,
I just wanted to highlight the tip of the iceberg, the straw that broke the camels back. After 2 weeks with BT and the abysymal cusotmer service experience, I think we will be moving elsewhere.
As its the middle of my work day, I was busy on a conference call to talk to BT. So to try to be more efficient, I used the BT chat system to do two things at once. All I wanted to do was upgrade my package. Instead the BT agent decided it would be good to call my home number and try to persuade our live in carer (no less than three times) that even though I said I was on a call already, he should speak to me.
Chat start Question "Hi I would like to change form the 7.50 TV essential package to the £10 TV pacakage. But id like to know will I keep the 2.50/month TVdiscount if i do?"
Chat log; **Edited**
This is another long line in BTs customer care screwups over the past 12 days we have been customers. Highlights include;
- Sent an engineer on a multiroom install with only one box and no instructions for multiroom. After much heated phone calls, eventuall agreed to post us a multi room box
- When that box went missing, you were trying to tell us our remote batteries were to blame for that box being missing in the post (later determined lost by courier)
- Trying to bill us £198 for the replacement multiroom box, then arguing that as we has two boxes, we should pay 2x£99 (groan). You then agreed to refund £99 and said sorry it was an oversight, but then didnt actually action that and went ahead and billed us some £240 in one off charges.
very poor. absolutely terrible cusotmer service. theres no care and your agents do what they want.

Hi Leanne,
Very sorry for the rubbish service that you have received so far.
I'd very much like to help you so if you wouldn't mind sending me your details over a PM then I will get you sorted.
Steve
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

Customer Care Pro Department: Fact or Fiction

Is this a real dept at Verizon?
Here is my story:
So my daughter’s iPhone 4 was stolen. I did online chat and
visited a store and received conflicting information regarding replacing the
phone. I decided to call customer care to see if I could get a definitive
answer and honestly maybe a courtesy service (i.e. extend my current contract
for an additional two years or use an existing $300 promotional credit I have on
one of my lines toward the non 4g iPhone 4). Basically, I did nothing but waste
my time.
When I called customer care and sat on hold for 5 minutes or
more, I explained my entire situation to the rep that answered. She offered all
the standard options of buy a new phone at full retail, buy a phone from ebay,
buy a $300 certified pre-owned iPhone, etc… I explained that none of those
really sounded good to me and I wanted to know if there were possibly any other
options. She said she could not do anything but would transfer me to someone
who could. On hold again, then explained to another young lady the entire
situation all over again. She said something could be worked out but it had to
be handled by another dept and she would transfer me. CLICK and then I here an automated
voice asking for my 10 digit number which I entered. Pressed whatever digit was
appropriate and got the “Sorry this dept is closed” message. Frustrated, I call
back and wait through the holding period again, explain what just happened and
ask to be transferred. I am told there is no need for that, “Just tell me what
is going on so I can get a good understanding.” AGAIN I tell the whole story
and we review the options and she says “Well, let me put you on hold and see
what I can do.” She never comes back. I hung up after 45min.
Following morning (today) I live chat and ask for a different
number than 800-922-0204 but apparently no other one exists. Call back, another
holding period, explain EVERYTHING AGAIN, reviewed the standard options, and
finally was told that I would be transferred to the “customer care pro dept”
(finally got the name of this magical place). So of course I explain it all again.
I even mention how the very first person I contacted (via chat) said that I
should insure the phone since it is open enrollment. “Just be sure you don’t
file your claim on the same call “ (the live chat person really included the winky face).
The customer care pro said that definitely should not have been advised and apologized
for that and all of the other misinformation that I had received but unfortunately, the standard
options are my only options. I begged and pleaded for some type of exception or
courtesy but got absolutely nothing.
I then offered to purchase a tablet since I am in the market for
one anyway. I understood that I would have to pay full price for the tablet and
place it on the existing line of the stolen phone and change that monthly
access from $40 to $10. Then I could activate a new line and get the two year
contract price on one of the iPhones with $40 monthly access. If I were to do
this, all I ask is that the activation fee be waived. “That is a standard fee
that can’t be waived.” I asked if the upgrade fee was standard and was told yes
but it was not something I was being charged. I then explained that I have had
that fee waived before and she responded “You can’t expect that every time and
what I meant was I am not going to waive it.”
And that was the straw… I will be checking into moving all of my
lines to another carrier especially since they are now offering rebates to
cover early termination fees.
Sad thing is Verizon didn’t technically do anything wrong other
than suggesting I commit insurance fraud and mention offers that are not
generally available unless you get the right person to authorize it. Their
customer service is just going down the drain.

No, here's the thing. You DO get to post your rant on the forums. However, others get to post their opinions, too, which might not agree with yours.
You might not think that you posted with a sense of entitlement, but let me point out where you did.
You asked for an exception. You didn't get it. You stated that "Basically, I did nothing but waste my time.', which implies that you were entitled to what you asked for.
Then you stated " I have had that fee waived before" (which likely is inaccurate because the upgrade fee is new). And again, your request was denied to which you posted, "And that was the straw… I will be checking into moving all of my lines to another carrier " No sense of entitlement there??
Verizon used to allow customers to "stack contracts", (ie enter into a new one before the old one was done and roll the old one into the new one) but they don't anymore. But this resulted in people having longer and longer contract obligations which they then complained about as well.
Here's my two cents on things that YOU could have done to avoid this.
1. Have insurance on the phone. Whether that be through Verizon/Asurion, or home owner's insurance, or some third party such as Square Trade. Or accept the responsibility for not having insurance which means that if the phone is lost or stolen or damaged, the user will have to take care of it out of pocket. Taking responsibility for oneself.
2. You could have gotten one of the Certified Pre-Owned Devices that the rep was offering.
3. You could have purchased a used device from a third party.
4. You could have purchased the tablet as you described and added another line WITHOUT expecting the fees to be waived.
I get it that you are frustrated, but some of it seems to be misplaced.
And I get frustrated when people post their angry posts simply because their unreasonable requests/demands don't get filled. People, in my opinion, should be reasonable and responsible which means (again in my opinion) fulfilling the contracts into which they voluntarily enter under the terms to which they agreed without expecting waivers or exceptions.

Customer Care the Creative Labs way.

Customer Care the Creative Labs way.The key phrases here are:we appreciate the opportunity to assist you. If you still require assistance, please reply to this email? To cut a long story short..I have a Creative Labs portable MP3 player (a Zen Sleek 20 Gb) which requires a new battery. The machine was bought new, has been well looked after and is otherwise in perfect working order. Although the machine is just 5 years old Creative say they no longer provide any after sales support for it and, although not in so many words, advise me that my only option is to replace it. Dear Marc,
For this issue, I do apologize but please understand that we no longer have any spare parts for the player like the battery to be able to offer repair serivces.
We have discontinued manufacturing parts for the player for more than 2
years now and without parts, we cannot offer any type of repairs.
If it were available, we would have offered you the repair service in
the first place. What good would it be for us to decline you of repair
options.
Do what you think is right abd proper but like I said and as what my
colleagues informed you previously, we no longer have any repair options
for the Zen Sleek player.
Regards,
xxxxxxx
Creative Customer Support Services, Creative Labs
Thanks for getting back to me so quickly xxxxxxx.
Creative designed (and sold) the machine with a built-in battery.
Creative's engineer's and product designer's know that rechargeable
batteries have a finite and rather short life-span. Much shorter than
the life span of the Zen Sleek 20 Gb as a whole.
I am not prepared to throw this machine away and buy a replacement when
all it needs is a new battery.
Unless Creative would like this entire correspondence to be posted on
relevant consumer web sites, such as anythingbutipod.com I suggest you
get back to me with an appropriate solution.
kind regards,
Marc
Date: Thu, Oct 2009 7:02:38 +0800
From: [email protected]
To:
Subject: RE: CLE - Technical Support Request - (Zen Sleek)
(KMM9595845I5977L0KM)
Dear Marc,
Thank you for getting back to us. I am sorry of what happened.
With regards to your issue, I am sorry to inform you that as the zen
Sleek is designed with the built-in battery which cannot be
replaceable.
Have a nice day!
Please retain all the previous correspondence when replying to this
email.
Best Regards,
xxxxxxx
Creative Customer Support Services
Creative Labs Europe
Thanks xxxxxxx,
In the case of the player in question, I still believe the battery
needs to be changed. THis is normal given the age of the player and the
amount of use it has had.
What are my solutions for achieving this?
I have always believed that Creative is not the sort of company which
lets its customers down when it comes to afer sales support.
As I have said previously, the machine is in perfect condition and is
only around 5 or 6 years old. It was a very high spec machine when I
bought it and I have neither the money nor the inclination to change
it.
Could you please advise as to how I can replace the battery, and not
refer me to any other parts of your web site.
Thanks in advance,
Date: Thu, Oct 2009 :53:2 +0800
From: [email protected]
To:
Subject: RE: CLE - Technical Support Request - (Zen Sleek)
(KMM959435I5977L0KM)
Dear Marc,
Thank you for getting back to us.
With regards to your enquiry, you might like to visit our website to view the article.
Prolonging Battery Life of a Creative Product
The Link: http://support.creative.com/kb/ShowA....aspx?sid=4672
Best Regards,
xxxxxxx
Creative Customer Support Services
Creative Labs Europe
Thanks for your response xxxxxxx,
What would you suggest? That I throw the machine away and buy a new one?
This player is still functioning perfectly. It never skips, rarely freezes and is generally in excellent condition.
All the interfaces, charge leads work perfectly. It deli'vers excellent sound quality.
As a result of being charged a great number of times, the battery no longer holds as much charge as it did when new. The player's autonomy has decreased sharply as a result and, unless I am able to charge it every 2-3 hours or so, I cannot use it.
The player is not that old, no more than 5 or 6 years.
Surely there must be some solution for prolonging its useful life.
I will leave it with you to make inquiries within the Creative Labs structures.
Thanks
Regards,
Marc
Date: Tue, 29 Sep 2009 7:34: +0800
From: [email protected]
To:
Subject: Re: CLE - Technical Support Request - (Zen Sleek)
(KMM958392I5977L0KM)
Dear Marc,
Thank you for reaching us at Creative Technical Support; we appreciate
the opportunity to assist you.
With regards to your enquiry, I am very sorry but unfortunately,
we do not have any replacement battery for the ZEN Sleek. Sorry for any
inconvenience that caused you.
If you still require assistance, please reply to this email with any previous correspondence to ensure the quickest and most accurate service.
Best Regards,
xxxxxxx
Creative Customer Support Services, Creative Labs Europe
Subject: CLE - Technical Support Request - (Zen Sleek)
E-mail Address:
Self Description: Intermediate PC User
Region: Europe
Country: United Kingdom
Support Inquiry: Other/Not Listed Above
Product: Zen Sleek
CCPP Certificate Number:
Serial Number: 390542004008M
Purchase Date: Aug/23/2004
Operating System: OS Independent
Firmware Version: .00.05
Creative Model Number:
Connected To:
Detailed Problem Description:
The battery in my Zen Sleek 20 GB MP3 player needs replacing. It is not accessible to the user. What are my options for replacing it's How long will this take? and what is the cost? Many thanks, regards, Marc

Thanks for taking the time to respond Mike,
This is an interesting take on the situation.
I do not consider 5 years as an acceptable life span for a machine which cost close to 200 GBP, was made by a highly reputable manufacturer and has been well looked after. 0 perha
ps.
If this is the case, then at the moment of sale the customer should be advised of the limited life span.
I have not the skills, the material, the time nor the inclanation to take the machine apart myself, even if a suitable new battery could be found.
I agree with you that the cost of repair is likely to exceed the cost of replacement.
I shall continue to use the machine for as long as I am able (despite its short autonomy) and will look to Creative's competitors when I eventually replace it.

I dont get it? After calling vzw customer care

I have a quick queston, i thought the concept through this whole thing was for your cc to get charged when the item is SHIPPED. My credit card was charged but no tracking number available. After calling customer care they said it will be shipped on the 10th get here on the 11th. Weird, jw why they would charge my card now?

because if your card was denied someone else can have your phone.

We're sorry we are unable to continue with your activation ay this time customer care, we're sorry we are unable to continue with your activation ay this time customer care

I have ipad 2
Win I tray to upgrade to iso6 it gave me this massage after finish
we're sorry we are unable to continue with your activation ay this time
customer care
so what I can do

If you don't know exactly where it came from, then odds are you have a hacked, gray market phone.
Call AppleCare and give them the serial number. They should be able to tell you if it's carrier locked in their database. If it is, the only hope of it ever working again would be to get the original carrier to authorize unlocking it. If they won't, it's a brick. Even if they do, there's a chance it may never activate properly again because of the hack.

Customer Care Number UK

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