Customer getting fax copies 5 times

my clients customer is getting fax 5 times instead of one time , they just given me customer number for analysis.
i checked program and job , here there is no issue , please tell me whether there is any
configuration issue or how to check configuration settings or where they will do fax settings or any transaction.

Hi,
Can you please ask your Basis team to check in SCOT transaction to see the fax configuration. There must be some setting to send the number of copies.
Regards
Senthil.

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