Customer returns {sap pp}

Dear PP Gurus,
How to deal with Customer returns in PP??
For example if I have a product with 8 parts fitted into it.when it comes back from customer ,only damaged part is changed.That is only 1 part is changed.Rest all parts are same. How to do it?How the goods are issued to production??
what abt costing? i.e material cost of only 1 part to be taken.and what abt activity cost ??Can anybody help me out????

Hi Ameet
First move the material to customer return stock
Create bom for rework usage with replace material
create routing with rework activities/workcenter for rework
create a prodn version with above bom and routing
You can create a rework order with productionversion rework and move the material to production against the order. and after changing the part
issue the mateiral whcih is replaced against this order.
Again make GR
You can book activities in the rework order when confiming the order.
Cost will be calculated from work center as usual
Regards
Ranga

Similar Messages

Step for creating inbound delivery in case of customer return.

Hi,
When I start vl31N I can create with reference to vendor or PO an inbound delivery.
How to create inbound delivery with reference to a customer return?
What to do?
Thank you in advance,
Eric van Zundert.

Hi,
You can try to create a copy control for return sales order to inbound delivery document. Depending on business requirements like combining vendor PO and returns sales orders, you can try to use VL31N.
If it is only returns sales orders that needs to be processed, then SAP standard document types and its associated copy control would help.
Regards
P.S: Does your scenario relate to import process? I am in the same boat.
Edited by: Shiva Ram on Jan 22, 2008 2:17 PM

Create multple inspection lots at customer returns

Hi all,
at my comany we've the following problem. Customer returns should be posted to insp stock and an inspection lot must be created. When a customer has multiple return from the same batch it should create multiple inspection lots. We use insp 05 for this. But we also use 05 for the receipt of externally produced materials. This should only create one inspection lot. Therefor it's not possible to set the indicator in the inspection setup in the maerial master.
We had a look at inspection type 06, but this is not stock relevant. What is the best way to set this up?
thank for your help.

Its not the delivery I'm concerned about. Its the other 05 lots that he creates via material movements.
If the Z inspection type is assigned to the delivery type as proposed, the Z inspection type still has an 05 inspection origin. It is the origin that SAP links to material movements not the inspection type. As delivered most inspection types match one to one the origin, i.e. an 05 inspection type to an 05 origin. An 04 inspection type to an 04 origin, etc..
When a movement is used that is linked to the 05 inspection orgin and an inspection is called for, the system looks at the material master and attempts to assign an inspection type with an 05 orign. In this case, they'll be two inspection types active with an 05 oriign. The standard 05 and the Z05.
Now it might work if the Z05 is assigned to the delivery type for returns and the 05 inspection type is marked as preferred. Hopefully the Z05 will get used for the deliveries and the 05 for all others But I'm not 100% sure the system will behave exactly that way. I 've never tested that scenario specifically.
FF

Reversing subcontracted finished goods that came from customer returns.

Dear Gurus,
I have a scenario where the finished goods that came from subcontracting needs to be reversed back to its components without reversing the subcontracting charges. How to process this scenario in SAP.
The subcontracting job is packing. The individual materials will be sent to vendor and vendor will return the packed finished product. The packed material will then be sold. The materials that came back as customer returns due to quality reasons is unpacked and reverted back to its components.
How to process this reverting of the packed finished goods back to its components in SAP.
I understand one thing that reversal of subcontracting GR without reversing the subcontracting charges is not possible and it is not a proper procedure. I am unable to trace a way to process this using other indivdual movement types too.
Kindly suggest and Thanks in advance.
Thanks & Regards,
Pradeep Kumar . S
Edited by: pradeep.spk on Oct 24, 2011 7:14 AM

Thanks for your reply Nishant but the problem is subcontracting charges should not be cancelled. The packing job done by vendor was paid and it is irrevokable.
The Finished goods returned from customer should be reduced from inventory and its components should be added back so that we can scrap the defective components and do our further processing using the good components.
The requirement is how to process the reduction of the finished goods from inventory and add the components back to inventory in SAP.
Thanks in advance.
Edited by: pradeep.spk on Oct 24, 2011 10:51 AM

Customer return

Dear experts,
In customer return scenario during Inspection i used inspection type as 06 lot generated. then i did inspection. But my client require stock posting. For that i assigned Inspection type 05 in material master and i deleted the inspection type 06. Is it right. If it is correct means after the return of material a lot will be generated for inspection.But its not happen. can any one help me in this regards and also guide me the steps by step procedure involved in customer return scenario.
awaiting for your reply.
Muthamil

Hi
06 - Inspection type is not stock relevant and also it is not possible to change because it is SAP std.
1. If you want inspection for Customer with stock, active 05 - Inspection type in Material Master, and move the stock from customer return to QI by using MB1B
with Movement type 457 Stock transfer returns to QI. After that system will create the Inspection lot in 05 Inspection type.
2. If don't want stock for inspection and directly post to Unrestricted using MB1B with movement type 453 Transfer posting to returns from customer to Unrest.
Inspection type 05 is a stock relevant inspection type.
To use 05 you must assign the 05 inspection type to the delivery item in configuration.
Follow this path.
Tcode +++ vov6 +++(also check V0V8) --> there will be schedule line category DN.
go to details of DN.In Business data, check which movement type is assigned here.(Returns in MM)
I think in your case it will be 651.
Change it to 655 and try now.
hope it will work.
Regards
Sujit

Inspection type for customer return of returnable package material

Hi Guys,
I send the returnable package to the customer , while reciving that material to my stock (when the customer return to me ) i want to create outbound delivery with out order refference .
I want system to create inspection lot after doing PGR of the outbound delivery .
The inspection lot sould have the option of result recording and stock posting when i do usage decission
This requirement not met by inspection type 06 , i want to create new inspection type to met above mentioned all requirement .
please provide the steps to be performed to met the same.
Thanks and regards
Thamizhchelvan G

Hi,
The 06 - Inspection type is not stock relevant and also it is not possible to change because it is SAP std.
1. If you want inspection for Customer with stock, active 05 - Inspection type in Material Master, and move the stock from customer return to QI by using MB1B with Movement type 457 Stock transfer returns to QI. After that system will create the Inspection lot in 05 Inspection type.
2. If don't want stock for inspection and directly post to Unrestricted using MB1B with movement type 453 Transfer posting to returns from customer to Unrest.
3. Customer return to Blocked stock using MB1B with mvt type 459 Stock transfer returns to blocked
Case2.
Inspection type 05 is a stock relevant inspection type.
To use 05 you must assign the 05 inspection type to the delivery item in configuration.
Follow this path.
Tcode vov6 - there will be schedule line category DN.
go to details of DN.In Business data, check which movement type is assigned here.
I think in your case it will be 651.
Change it to 655 and try now.
hope it will work.
Thanks
Vinay

Set up the output GR slip for RE (customer return) Order Type

Dear Experts,
I need to set up the output GR slip for RE (customer return) Order Type
Kindly let me know how can I do this in SAP
Regards
Shetty

Hi,
As I understand your question, you need to set up an output type for printing Goods Receipt in Sales Order (RE) - perhaps when the RE order is saved. For this, you can follow the following steps. Also you need to take the help of an ABAPer to develop a form which prints as per your requirement.
For configuring the output, follow the steps
a. Go to SPRO>Sales and Distribution > Basic Function > Output Control > Define Output type.
b. Create a new output type (Eg: ZTRE)
c. Create a new Access Sequence and put in the required condition tables... The Key combination may be Document Type / Customer or Document Type / Sales Orgnaization / Distribution Channel. etc.
d. Assign the access sequence to the new output type.
e. Create a new ouput procedure and assign new output type to it.
f. Assign this new output procedure to the document type.
g. In Tcode: VV11 maintain the condition record for Output type ZTRE.
When the output type is created, a form and a program needs to be assigned to it so that the requirement of GR slip gets printed. You have to take the ABAper's help for the same. You have to mention the fields which have to be printed on the GR Slip. You can do the same for delivery document as well.
Else you can go to Tcode: NACE to do the same configuration. You have to select V1 for Sales documents.
Hope this answeres your question
Thanks
Mukund S

How to create a customer return?

Hi, this is my code for creating a customer return document. Im getting an error "No matching records found", Im guessing this has something to do with what batch numbers the customer has been sold, and from which warehouse where issued.
I need to return the items to a different warehouse from which they were issued. In Sap Business One, there is a button for "creating" new batch numbers. Not sure how to do it here.
Please help.
Thank you.
            SAPbobsCOM.Documents _oDevolucion = (SAPbobsCOM.Documents)Global.COMPANY.GetBusinessObject(SAPbobsCOM.BoObjectTypes.oReturns);
            _oDevolucion.DocDate = DateTime.Now;
            _oDevolucion.CardCode = txtCliente.Text;
            _oDevolucion.Comments = "Devolucion de Mercancia - Usuario: " + Form1.User;
            oDevolucion.SalesPersonCode = moSalesPerson.SalesEmployeeCode;
            double _dQuantity = 0;
            double dCantidadEmpaque = 0;
            foreach (DataRow _oRow in SummaryTable().Rows) {
                dQuantity = Convert.ToDouble(oRow["Cantidad"]);
                dCantidadEmpaque = Convert.ToDouble(_oRow["Cantidad_Empaque"]);
                _oDevolucion.Lines.ItemCode = _oRow["ItemCode"].ToString();
                _oDevolucion.Lines.ItemDescription = _oRow["Descripcion"].ToString();
                _oDevolucion.Lines.WarehouseCode = _oRow["Almacen"].ToString();
                oDevolucion.Lines.UserFields.Fields.Item("UEmpaque").Value = _oRow["Empaque"].ToString();
                oDevolucion.Lines.UserFields.Fields.Item("UCantidad_Empaque").Value = dCantidadEmpaque.ToString();
                _oDevolucion.Lines.Quantity = _dQuantity;
                if (_oRow["Lote"].ToString() != "SinLote") {
                    _oDevolucion.Lines.BatchNumbers.Quantity = _dQuantity;
                    _oDevolucion.Lines.BatchNumbers.BatchNumber = _oRow["Lote"].ToString();
                    _oDevolucion.Lines.BatchNumbers.Add();
                _oDevolucion.Lines.Add();
int _iReturnCode = _oDevolucion.Add();

HI,
The code seems to be correct,
but use the
_oDevolucion.Lines.BatchNumbers.Add();
_oDevolucion.Lines.BatchNumbers.SetCurrentLine(0);
then set the batches.
Event the bacth is not exists, it will be created automatically.
Regards,
J.

Customer return on RGP

Dear All,
My client is getting the finished goods return from the customer on RGP this stock we have to maintain this stock in system.This stock is sending to other vendor on NRGP for service.Against this NRGP we are getting repaired goods back.Then this stock we have to sent it to customer.
The stock which we are getting is excisable.
How can we map this scenario in SAP
Please guide in this scenario.
Regards,
NSD

Hi
06 - Inspection type is not stock relevant and also it is not possible to change because it is SAP std.
1. If you want inspection for Customer with stock, active 05 - Inspection type in Material Master, and move the stock from customer return to QI by using MB1B
with Movement type 457 Stock transfer returns to QI. After that system will create the Inspection lot in 05 Inspection type.
2. If don't want stock for inspection and directly post to Unrestricted using MB1B with movement type 453 Transfer posting to returns from customer to Unrest.
Inspection type 05 is a stock relevant inspection type.
To use 05 you must assign the 05 inspection type to the delivery item in configuration.
Follow this path.
Tcode +++ vov6 +++(also check V0V8) --> there will be schedule line category DN.
go to details of DN.In Business data, check which movement type is assigned here.(Returns in MM)
I think in your case it will be 651.
Change it to 655 and try now.
hope it will work.
Regards
Sujit

Return to vendor from customer-return stock

Hello,
I want to know how we can picture to SAP the following scenario.
Customer returns 1000 PCs, of material. At stock there are 2 PCs of the same materials with MAP 10E. So if i move the return to own stock i end up with 1002 PCs of value 10.020E.
I return the 1000 materials to the vendor, vendor pays 8000E. So in the end i have in stock 2 materials with MAP 2010E!!!
After some flows of this kind i end up with materials of MAP some millions.
Is there a movement type that i can return to vendor return-(unvaluated)-stock? Is there any other way i make this scenario in SAP?
Thanks in advance

Hi,
As understood from your scenario, customer return will be finished goods. Finished Goods will be at Standard Price. This is SAP standard.
Now whatever goods movement you do, it will be at standard price.
Moving price will change when you do goods receipt from external source.
You will bill & deliver material at standard price.
Anand.

Import declaration for customer returns

Hi! Does anybody know how to create import customs declaration for customer returns (return sales order --> return delivery --> GI for returns) in GTS? Standard GTS can handle only the PO --> inbound delivery --> GR process, as if this would be the ONLY import process. BR Martin

Hi Martin,
The System is smart enough to recognize if a document is inbound or not. Just set it as Relevant for transfer to GTS (in the ERP Plugin) and in GTS map the document type to an Inbound document type (SAP Global Trade Services / SAP Customs Management / General Settings / Document Structure / Assignment of Document Types from Feeder Systems / Assign Document Type at Feeder System Level (or Assign Document Type at Feeder System Group Level) and map it to CULOIM) and it should do the trick.
If it does not work send me the error messge from transaction SLG1.
Regards,
Marc

What is the movement type to post customer return stock to qaulity inspec

Hi All
What is the movement type to post customer return stock to qaulity inspection stock
i am doing retuns process when ever i do post goods reciept in the return delivery return stock should automatically go to the quality inspection stock.
pls give advises
thnx

Hi
In your return order schedule line category DN (DN is the schedule line category of the return order in standard ) you need assign movement type 655
If you assign movement type 655 when you do PGR for the return delivery, stocks will sit in Quality inspection directly
653 will move stocks directly to unrestricted (Strictly not advisable)
651 will move stocks to blocked customer returns (recommended by SAP)
Regards
Raja

Customer return part

From service department customer return part will be send to plant for quality check.
I enabled 06 inspection lot in plant, so quality will do inspection and raise notification, after that part will be send to supplier for replacement under warranty
If supplier sends the replacement part, same will be inspected by QA and post to unrestricted stock.
My doubts are..
1. How could quality person will the know the defect type of the component while receiving from service dept.
2. While getting replacement part from supplier, how could he knows the replacement is for the particular notification.
Please clarify my doubts

hi,
if it is internal one than u need to give the nofication of Q1 type to service deptt. they feed all details and the findings against the complaint, with help of and BUS2078 that is workflow object u configure it and it will help u for communication of that information along with outbound delivery, sales order and Inspection lot number.
bu using this QA deptt. amy proceed there CAPA and feed the results against customer return lot and posted the stck if it is purely rejected in blocked otherwise reprocess it if it is partially ok, and if fully ok than may sales deptt. debat with cutomer for return or may sale to another customer its managerial decision.
while as far as SAP functionality is concern it is the best use of Quality notification Q1 type and in ur scenario CRM is already there so it is very easy for fast communication and rectification process.
Regards

Import Declaration wrt to Returns Delivery ( Customer Returns)

Hello,
I need some help with regard to Import declaration in case of ‘Returns delivery’
Business wants to create Import declaration before GR (US as receiving country). I tried with different document type assignment both in ECC and GTS but not able to see the Returns Delivery (LR) in work list. Even I tried assigning previous document type and number at Returns delivery header but still not able to create import declaration.
Any help/suggestion will be appreciated on this.
GTS Version: 10.1
Regards/Pradeep

We also tried unsucessfully to apply this flow.
This limitation is confirmed by SAP KB 2064103 - KBA: Import declaration before GR for Return Delivery.
New idea published, please support it if you consider it relevant:
Support of import declaration before GR for Customer Return Delivery : View Idea
In addition, as the settings for creating an import declaration after GR are in my opinion not clearly described, I have requested the creation of a dedicated KB article through idea:
Necessary settings for Import declaration for customer returns (after GR) - KB article needed : View Idea

Show Customer Returns Orders in MRP view

Hi All,
I need to include customer return orders (Order type RE) in the MRP calculation to be calculated as an expected receipt, any help would be greatly appreciated
Thanks
Brian

Dear Mr Hardt,
As far as I know this option is not implemented in the MRP.
I can suggest to have a look at the presentation of the software Valogix that integrates with the MRP.
You can go to the link of the Calendar for the Empowerment Sessions:
https://psd.sap-ag.de/PEC/calendar/
Then write MRP in the search field and change the start date to 01.01.2005.
There are 2 power point presentations.
Regards,
Marcella Rivi
SAP Business One Forums Team

Customer returns {sap pp}

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