Customer Service Configurations

Hi All,
May I request anyone of you to please provide me with a configuration guide to Customer Service module. I have fully configured Plant Maintenance module and i believe CS and PM go hand in hand along with SD integration. All i need is the standard SAP CS configurations.
Thanks all
Edited by: Beatle on Oct 22, 2009 8:34 AM
Edited by: Beatle on Nov 5, 2009 9:39 AM

Vikram,
I did a quick search and found this
http://help.sap.com/bp_bl604/BBLibrary/Documentation/215_BB_ConfigGuide_EN_DE.doc
for service processing.  Might have something you can use.
This is not my field of expertise, but it appears that a lot of the new activity in the Customer service area is now being done in CRM, not so much in ECC.
Rgds,
DB49

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