Customer Service for the hearing impaired

[8:02:47 AM] Dork: Hello ,
I have been a verizon customer for going on 10 yrs I am also hearing impaired. Now i can imagine with the technoligy these days the amount of deaf and and hearing impaired people who use texting for there primary source of communicating, I dont know uderstand why a company the size of verizon doesnt have service such as chat capablilities for customer support on there website for the millions of people who can not understand or hear on the phone and use texting for source of communicating. Can you Imagine being on the phone with customere support trying to hear or understand what the person is saying, and explaining to the rep your disability and the rep keeps talking and talkin? its very frustrating! So please verizon get with the program and provide services for all your customers deaf and hearing impaired people will be very gratefull for a chat options for support on your website!
thanks Davester62

Click on CONTACT US
On the next screen, Left hand side, half way down there is an email option, but first you must choose you pay your bill monthly and click the button next to it. (Or below it. On my display it is below)
The next screen will load, but wait for it to fully load. Scroll to the bottom, THERE is the link to send an email and IF chat is open, there will be a box for that also. (It is rarely open)

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I'm really sorry for the problems you're having with this. I completely understand the difficult circumstances at this moment in time and I'll be happy to help smooth everything out from here.
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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davester62,
Hi there! I completely agree with your suggestions and Verizon Wireless is always in development of creating more customer service outlets for our hearing impaired customers.
We do offer email support on the Contact Us link, as well as Chat support. Our chat team will be available in the same link, but only when a live representative is available to speak with you immediately. Their hours are from 9AM-7PM (Monday-Friday).
Our Customer Service call centers are also happy to field calls from TTY services. Also, we have support on Twitter and of course, right here on our community forum!
Thank you for your feedback!

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Customer Service for the hearing impaired

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