Customer service Order settlement

Resource related billing.
I created a Service Order. I finished all the steps from Create Order to Billing VF01.
Next Service Order Settlement. I did not activate Profitability. I freezed the settlement profiles and allocation structure.
I configured the settlement to Sales document item.
I cannot settle the order. if I give Sales document also in settlement rule order is not accepting.
Suggest.

Error message.
Maintain the settlement rule of the sender.
I have maintained the settlement rule. I have assigned a settlement cost element to receiver category as SDI.
I got the error message when i do settlement.

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Customer Service Order

My client will soon be implementing customer service order and I need to know what are the FI and CO entires related to a creation of a CS order. ....
eg... I know expenses and materials will be assigned to a cs order.... so will it hit the FI system or will they be managed in CO until the CS order is settled?
how is WIP calculated for a CS order?
Thanks

Hi,
When you issue goods to service order,
The inventory gets Dr & Credit, at this time it is not hit to P&L account,
Once if you make any invoice(Resource related billing), then revenue come, and after order settlement,the revenue which is genrated from this order & whatever cost like labour cost & cost of components is hit to COPA,(It flow in P&L accounts),
If you don't want to flow this cost of goods used for order then
IW32 (Change service order) >>> Component tab >>> Select component >>> click on genral data >>> Costing relevancy - Make it not relevent for costing.]
Kapil

Service Order Settlement - assigned to PSG

Hi,
I need a help regarding Service Order Settlement assigned to Profitability Segment.
Currently, in our system every item of SD Invoice posts revenues and COGS to profitability segment (PSG).
Main characteristic of PSG are: Customer, Product, Division, Profit Center.
We have implemented CS module using in Car maintenance service.
And now in CS module it is not possible to get PA document automatically after an invoice posting so we have to settle Service Order to PSG.
But Settlement rule for Service Order is not on item level (per every material-product separately).
We wants to have the same rules (per Product char.) for Service Order as we had so far in SD.
Is it possible to customize Settlement rule of Service Order on item level?
For instance according to an Invoice items from document flow:
Thanks,
Zoran

Resolved

Assiging wbs element as settlment receiver in service order settlement

Hi PM CS Experts.
We are using scenarios of creation of service order from sales order. So whatever cost we incurred for service order settling to sales order via settlement rule - settlment receiver is Sales order i.e. SDI. We are using settlement profie XX which have default object type for settling SDI. While releasing the service order the settlement rule created with settlement receiver is SDI.
Now for different business scenarios, we are settling service order cost to WBS. Now we want to create a settlemetn rule for WBS, settlement receiver will be WBS element, while saving the service order. What configuration, master data or processes we have to follow for this.
please reply on this.
regards
abhay

Sales Order line item have account assignment WBS element. From this sales order line, a service order will be created. So our idea is whatever cost booked to service order should be settled to wbs element instead of sales order.
also in location tab of service order, the wbs element from sales order is not inherrited in account assignment section. Why this we are not knowing. Have you have any idea for this.
regards
abhay

Object Link to Customer Service Order

I have setup the object link in DMS and was able to insert the Customer Service Order to a Document Number. However, I do not see the Document Number when I view a Customer Service Oder. What is the correct path to view the Document Number from a Customer Service Order?

Hi Christoph,
I have already maintained the screens for object link (AFKO). I created a new screen as well and therefore I was able to assign the Customer Service Order in transaction (CV01N/CV02N).
However, when I go to the Customer Service Order (IW32 / IW33), I wasn't able to see the Doc Info Rec number.

Service Order settlement

Hi,
I need to set-up settlement of a service order. Can anyone tell how to go about it? To which elements does usually a service order settles? Primary/Secondary, is secondary the how does it get posted to G/L ?
Thanks,
Pankaj.

hi pankaj..
Settlement takes place through settlement rules you have created for the order.The costs are initially collected on the order. They are then transferred to the settlement receiver (Fixed asset ,Cost center ,WBS element,Order ,G/L ccount ,Material ,Asset under construction etc)specified in the settlement rule.
You can settle an order if:
1.It is released
2.It has the status Settlement rule created
3.Costs collected for it have not yet been settled
4.A business completion has not yet been performed for it
Creating a Settlement Rule Manually
Call up the order in change mode.
Choose Settlement rule.
The following cases can occur:
If a settlement rule already exists for the order, you reach the screen Maintain Settlement Rule: Overview directly.
Check the settlement rule.
To change it, go to detail data on the Maintain Settlement Rule: Distribution Rules screen, where you can make additional entries.
If a settlement rule does not yet exist for the order, you must first specify whether you want to maintain the settlement rule with or without the system proposal for the distribution rule. A screen appears where you can maintain the settlement rule.
Make all the necessary entries on this screen.
Return to the order and save it.
I think this will help you
kkumar

Issue Related to CS { Customer Service order }..Revenue settlement in COPA

A CS order was created with correct partner information, however with the revenue settlement in COPA, the correct partner profit center was not derived. The derived profit center is incorrect and can lead to incorrect data/figures.

Dear amitha,
Please check your work center.
In work center you can find Cost center.
In cost center(KS02) you can find Profit center. Change the right profit center here it will impact on your service order.
Let me know if you need more clarity on this.
Thanks & Regards
Raj

Service Order settlement to GL

Hi,
I want to settle the service order created for customer under warranty to a - Warranty Claim GL.
I have maintained the settlement rule in the service order for Gl and have given the - Warranty Claim Gl also.
Settlement in KO88 is also happening with full amount being settled to the GL (Material + labour).
My query is since the material consumption is already shown as an expense do we need to settle the material part also to the GL.
What is correct method to process service order under warranty?
Also where i can default the settlement Rule for the service order?

Hi,
What you said is correct because the Gl - Warranty Claim is only getting debit and credit for settlement.
How actually is the process for customer warranty done through service order.
The client wants to post cost incurred to service the machine to the GL - Warranty claim.
Since they cannot bill the customer.
what is the correct method of doing the service order under warranty.
Edited by: lolu jo on Jan 18, 2012 4:08 PM

User exit for profitability segment in service order settlement rule

Does anybody know if exit EXIT_SAPLKEAK_001 works for the profitability segment creation during the creation of a settlement rule of a service order?
The context is the following: the company uses service orders which are settled periodically (it receives revenue from sales order which is posted to the service orders at time of billing, and also costs at time of goods issue). The profitability segment in the settlement rule of the service order needs to be the same as the one from the billing document that posted to the order.
Can I use EXIT_SAPLKEAK_001 to find the characteristics from the billing document and populate it in the PSG of the settlement rule? If yes, could this be applied to only one specific service order type?
Thank you.

Hi
If your settlement is triggered by a batch or is triggered by a workflow exit EXIT_SAPLKEAK_001 is not run. From release 5.00 on characteristic groups are indeed not considered any more during batch input processes because there were problems before with initial chars of a CO-PA line item resulting from a batch input process that actually shouldn't be initial.
Refer SAP Note 581739, which put an end to usage of char groups during batch input processes. Also refer SAP Note 142628.
Regards
Sanil Bhandari
Edited by: Sanil K Bhandari on Jun 23, 2011 10:12 AM

Archived Service Orders settling in the month end job!!!

Hi All,
Service orders were archived using object PM_ORDER and now the month end settlement job has settled some very old service contracts. Why is this happening inspite of running the archive pre process job which ensures that the service orders have been settled before archiving them.
What can be done to correct them? We have a list of order numbers which have got settled, but not sure how to set this problem right.
Plus need to prevent this from happening in the next month end settlement.
This is a critical issue.. so any help will be greatly appreciated!
Thanks in advance!
Janani

Hi ,
1) In general , archived Orders won't be avl in the system for process. Check whether those orders are really archived .
2) While running preprocess for archiving that is deletion process for Orders , it might have closed/deleted the linked objects ( for e.g. Purchase requisitions,reservation, etc ) . System might have settled those orders in the current settlement run
Regards
Mani

Service order settlement with Accounting indicators

Hello,
I created a service order and confirmed labor with three different accounting indicators Warranty, contract and Billable. I want to settle costs from warranty line to G/L account 123, Contract line to G/L account 234 and Billable line to Profitability segment.
Does anyone know how to use result analysis along with accounting indicators to settle costs? Did anyone implemented this process? Any help is appreciated
Regards

Resolved

Customer service order subtabs

Hi All
I have configured in ECC6.0 the CS order types
but I m not gettting the sub tabs under header Tab as customer address ,order address ,object address
please address where I am wrong any confirguration is missing
Regards
pratap

The standard practise will be to copy SAP standard order types SM01,SM02 or SM03 and then change the settings as required.
Sarang

Customer service order Form

Dear all ....
I have a problem with output the data of the fleet object (license num, chassis num ..... )found in the equipment master record to the service order form (PM_Common) with printing program (RIPRJT00).
I have make a Z copy from the form and i have made the following changes in order to have these data in the printout but till now i can't have these data , so please help me to find the reason ..
I have created a program with the following code..
REPORT ZZCS0002.
TABLES FLEET.
TABLES AFIH.
TABLES EQUI.
FORM Fleet_Data TABLES IN_TAB STRUCTURE ITCSY OUT_TAB STRUCTURE ITCSY.
DATA:
I_ORDER TYPE CAUFVD-AUFNR,
I_EQUIPMENT TYPE RIWO1-EQUNR,
I_OBJECT TYPE RIWO1-OBJNR,
I_CHASSISNUM TYPE FLEET-CHASSIS_NUM,
I_LICENSENUM TYPE FLEET-LICENSE_NUM.
READ TABLE IN_TAB WITH KEY 'CAUFVD-AUFNR'.
MOVE IN_TAB-VALUE TO I_ORDER.
READ TABLE IN_TAB WITH KEY 'RIWO1-EQUNR'.
MOVE IN_TAB-VALUE TO I_EQUIPMENT.
READ TABLE IN_TAB WITH KEY 'RIWO1-OBJNR'.
MOVE IN_TAB-VALUE TO I_OBJECT.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM AFIH INNER JOIN EQUI ON EQUIEQUNR = AFIHEQUNR INNER JOIN FLEET ON FLEETOBJNR = EQUIOBJNR
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE.
READ TABLE OUT_TAB WITH KEY NAME = 'I_LICENSENUM'.
IF SY-SUBRC = 0.
OUT_TAB-VALUE = I_LICENSENUM.
MODIFY OUT_TAB INDEX SY-TABIX.
ENDIF.
IF I_LICENSENUM IS INITIAL.
I_LICENSENUM = 'NONE'.
ENDIF.
ENDFORM.
and i have made the following changes to the sapscript form ...
/:   PERFORM FLEET_DATA IN PROGRAM ZZCS0002
/:   USING &CAUFVD-AUFNR&
/:   USING &EQUI-EQUNR&
/:   USING &EQUI-OBJNR&
/:   CHANGING &I_LICENSENUM&
/:   ENDPERFORM
T2   CHASSIS NUMBER : &I_LICENSENUM&

Hi Adel.
Please use tthe following code
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM ( ( AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR )
                      INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR )
WHERE AFIH~AUFNR = I_ORDER
AND FLEET~OBJNR = I_OBJECT
AND EQUI~EQUNR =I_EQUIPMENT.
                       or if your where condition is according to your requiremnet means use below code.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM ( ( AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR )
                      INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR )
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE
instead of your below code.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE.
plz reward points if helpful
Thanks,
Suma.

Plant Maintenance / Customer Service Orders - Component Data

I asked this question yesterday but was told to go and look at SAP Help. Which I had done anyway but i've looked again and I'm still confused. On our SAP ECC system we use PM/CS Orders. I can see that I can extract the data from these orders using the 2LIS_17 & 2LIS_18 (Cubes 0PM_C04 & OCS_C03) . However these dont show the linked component data it's pureley operation data. I can see there is a goods movement cube that shows goods movements but is there any standard PM/CS cube that show stock and nonstock components that are linked to operations?
Thanks
Joel

Hi,
Thanks for your suggestion.
I've also already turned on the BC for inventory management and I can see the stock / non stock data there but i want to actually link it to the operation on the order. If the inventory management stuff si the only way to do it I guess we'll have to see if there is anyway of customising to get there.

WBS Settlement rule control for service orders

Hello,
We have an requirement to implement validation point for service order settlement rule. Currently there is no validation check of settlment rule for service order. So that the settlement is happend to incorrect receivers in service orders.
For example :
Service order created for company code - 400 and the settlement rule receiver should be WBS which is belongs to same company code but some case , user are maintained wrong WBS in settlement rule which belongs to some other company code.
Can you please hlep us on this requirement and suggest any enhencement point avalible on the same.
Thanks
Risha

Hi,
Please go to okg2,
Calculate wip or result analysis
remove the tick for Order In Engineer to Order Production
Now run result analysis and check whether settlement will not happen for cross company code.
please check this and revert back.
Thanking you
Vengaiah Chowdary

Customer service Order settlement

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