Object Link to Customer Service Order

I have setup the object link in DMS and was able to insert the Customer Service Order to a Document Number. However, I do not see the Document Number when I view a Customer Service Oder. What is the correct path to view the Document Number from a Customer Service Order?

Hi Christoph,
I have already maintained the screens for object link (AFKO). I created a new screen as well and therefore I was able to assign the Customer Service Order in transaction (CV01N/CV02N).
However, when I go to the Customer Service Order (IW32 / IW33), I wasn't able to see the Doc Info Rec number.

Similar Messages

Customer Service Order

My client will soon be implementing customer service order and I need to know what are the FI and CO entires related to a creation of a CS order. ....
eg... I know expenses and materials will be assigned to a cs order.... so will it hit the FI system or will they be managed in CO until the CS order is settled?
how is WIP calculated for a CS order?
Thanks

Hi,
When you issue goods to service order,
The inventory gets Dr & Credit, at this time it is not hit to P&L account,
Once if you make any invoice(Resource related billing), then revenue come, and after order settlement,the revenue which is genrated from this order & whatever cost like labour cost & cost of components is hit to COPA,(It flow in P&L accounts),
If you don't want to flow this cost of goods used for order then
IW32 (Change service order) >>> Component tab >>> Select component >>> click on genral data >>> Costing relevancy - Make it not relevent for costing.]
Kapil

Customer service order subtabs

Hi All
I have configured in ECC6.0 the CS order types
but I m not gettting the sub tabs under header Tab as customer address ,order address ,object address
please address where I am wrong any confirguration is missing
Regards
pratap

The standard practise will be to copy SAP standard order types SM01,SM02 or SM03 and then change the settings as required.
Sarang

Customer service order Form

Dear all ....
I have a problem with output the data of the fleet object (license num, chassis num ..... )found in the equipment master record to the service order form (PM_Common) with printing program (RIPRJT00).
I have make a Z copy from the form and i have made the following changes in order to have these data in the printout but till now i can't have these data , so please help me to find the reason ..
I have created a program with the following code..
REPORT ZZCS0002.
TABLES FLEET.
TABLES AFIH.
TABLES EQUI.
FORM Fleet_Data TABLES IN_TAB STRUCTURE ITCSY OUT_TAB STRUCTURE ITCSY.
DATA:
I_ORDER TYPE CAUFVD-AUFNR,
I_EQUIPMENT TYPE RIWO1-EQUNR,
I_OBJECT TYPE RIWO1-OBJNR,
I_CHASSISNUM TYPE FLEET-CHASSIS_NUM,
I_LICENSENUM TYPE FLEET-LICENSE_NUM.
READ TABLE IN_TAB WITH KEY 'CAUFVD-AUFNR'.
MOVE IN_TAB-VALUE TO I_ORDER.
READ TABLE IN_TAB WITH KEY 'RIWO1-EQUNR'.
MOVE IN_TAB-VALUE TO I_EQUIPMENT.
READ TABLE IN_TAB WITH KEY 'RIWO1-OBJNR'.
MOVE IN_TAB-VALUE TO I_OBJECT.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM AFIH INNER JOIN EQUI ON EQUIEQUNR = AFIHEQUNR INNER JOIN FLEET ON FLEETOBJNR = EQUIOBJNR
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE.
READ TABLE OUT_TAB WITH KEY NAME = 'I_LICENSENUM'.
IF SY-SUBRC = 0.
OUT_TAB-VALUE = I_LICENSENUM.
MODIFY OUT_TAB INDEX SY-TABIX.
ENDIF.
IF I_LICENSENUM IS INITIAL.
I_LICENSENUM = 'NONE'.
ENDIF.
ENDFORM.
and i have made the following changes to the sapscript form ...
/:   PERFORM FLEET_DATA IN PROGRAM ZZCS0002
/:   USING &CAUFVD-AUFNR&
/:   USING &EQUI-EQUNR&
/:   USING &EQUI-OBJNR&
/:   CHANGING &I_LICENSENUM&
/:   ENDPERFORM
T2   CHASSIS NUMBER : &I_LICENSENUM&

Hi Adel.
Please use tthe following code
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM ( ( AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR )
                      INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR )
WHERE AFIH~AUFNR = I_ORDER
AND FLEET~OBJNR = I_OBJECT
AND EQUI~EQUNR =I_EQUIPMENT.
                       or if your where condition is according to your requiremnet means use below code.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM ( ( AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR )
                      INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR )
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE
instead of your below code.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE.
plz reward points if helpful
Thanks,
Suma.

Object Type (OBJTYPE ) for Service Order & Billing

Hi,
I am developing a report for billed service orders . I wanted to know what is the
OBJTYPE for billing.
In the CRM_ORDER_READ function module we can see
OBJTYPE = BUS2000117 ( For Service Confirmation)
OBJTYPE = BUS2000116 ( For Service Order)
How my report will fetch only those service order details which are billed ?
Is there any common key ?
I am using extracxtors in BW:
0CRM_SRV_PROCESS_H
0CRM_SRV_PROCESS_I
Regards
PK

OK, next step could be to have a look to see if Plant is checked (I think it might be) and if you so could create roles on groups of plants which represent each Sales area. It's not perfect but short of changing the code (you could speak to an ABAPer to see if there is a user exit or enhancement point they could use) you could reduce some of your risk this way

Customer service Order settlement

Resource related billing.
I created a Service Order. I finished all the steps from Create Order to Billing VF01.
Next Service Order Settlement. I did not activate Profitability. I freezed the settlement profiles and allocation structure.
I configured the settlement to Sales document item.
I cannot settle the order. if I give Sales document also in settlement rule order is not accepting.
Suggest.

Error message.
Maintain the settlement rule of the sender.
I have maintained the settlement rule. I have assigned a settlement cost element to receiver category as SDI.
I got the error message when i do settlement.

Issue Related to CS { Customer Service order }..Revenue settlement in COPA

A CS order was created with correct partner information, however with the revenue settlement in COPA, the correct partner profit center was not derived. The derived profit center is incorrect and can lead to incorrect data/figures.

Dear amitha,
Please check your work center.
In work center you can find Cost center.
In cost center(KS02) you can find Profit center. Change the right profit center here it will impact on your service order.
Let me know if you need more clarity on this.
Thanks & Regards
Raj

Link between Customer Purchase Order and Accounting Document Number

Hello all,
is there a table in SAP that contains the purchase order number of the customer and the Accounting Document Number (belnr)?
thanks in advance
Anne

Do this:
SELECT awtyp awkey
FROM bkpf
INTO CORRESPONDING FIELDS OF bkpf
WHERE bukrs = bsis-bukrs
AND belnr = bsis-belnr
AND gjahr = bsis-gjahr.
ENDSELECT.
This should give you SD billing document information.
Rob

Object link in PM Maintainence order

Hi Friends,
We want to add the DMS to PM Maintainence order in Transaction IW31 / IW32.
In that transaction there is no tab for DMS document attachment. When I see in DC10 that object is not defined for that doc. type. Can we take AFKO as object. What will be screen no.
When I go for new entries I couldn't find AFKO object. But I found the same in TCLO table.
If I need to create new objects, module pools SAPLCV130 and SAPLCV140 and function module OBJECT_CHECK_XXXX (XXXX = object name).
This way I can able to attach documents.
For bringing the DMS screen in PM Maintainence order, what needs to be done.
Regards,
Sai Krishna

Hi Sai,
As you know SAP DMS standard functionality is not supporting for the object PM Maintenance Order.
Equipement master and functionallocation it supports. Now if you want to add this as object, Check in SE80 screen exits where there is no screen for the said object.
You need to do z-development for the same with help of abap programer.Then you will be able to see PM maintenace order as well as you need to bring the DMS screen with required fileds in Maintenance order screen.
I hope this will resolve the query.
Regards,
Ravindra

Plant Maintenance / Customer Service Orders - Component Data

I asked this question yesterday but was told to go and look at SAP Help. Which I had done anyway but i've looked again and I'm still confused. On our SAP ECC system we use PM/CS Orders. I can see that I can extract the data from these orders using the 2LIS_17 & 2LIS_18 (Cubes 0PM_C04 & OCS_C03) . However these dont show the linked component data it's pureley operation data. I can see there is a goods movement cube that shows goods movements but is there any standard PM/CS cube that show stock and nonstock components that are linked to operations?
Thanks
Joel

Hi,
Thanks for your suggestion.
I've also already turned on the BC for inventory management and I can see the stock / non stock data there but i want to actually link it to the operation on the order. If the inventory management stuff si the only way to do it I guess we'll have to see if there is anyway of customising to get there.

How is the object link populate into work order - IW31

Hello,
I am new in PM and am in the process of trying to picking up the concept.
Question:
When I create a maintenance order (IW31), how are all the relevant data being pull out and populate into the work order?
For example,
The maintenance plan includes functional area and equipment object, material objects, and task list object.
Next, you have the equipment master, which also includes the task list, and functional location.
Finally, you have the task list which includes the Maintenance BOM component.
Hence, when I create the PM order via IW31, how are all those object information pull out and import into the order? What is the sequence? I am confused on this.
Thanks
Daniel

Daniel,
When the work order is created from the maintenance plan it copies the maintenance item data into the order e.g. Floc, Equipment, Order Type, Main Work Centre, Priority, etc.
The operations for the order are determined from the task list assigned to the maintenance item dependent upon the rule governed by the maintenance plan type (performance, strategy,etc).
PeteA

How service order and sales order are linked to Service notification

Hi I want to link a specific service order type and a specific sales order type to a service notification how to do that. Please help me out

The sales order to service order link is also there in table AUFK
AUFK-KDAUF (sales order number)
Sales order
Also check document flow of the sales order for the item in question:
If the item is a a service item then

DMS: Object Links for Work Order

Hello All,
I would like to attach and checkin originals to a work order thru CV01N/CV02N transaction. But, there is no specific tab for work oder. How do I acheive this?
what configuaration and development has to be done?
Any kind of help is highly appreciated.
Thanks,
Chandra

Hi,
If you need only a tab to be seen in the CV01N/CV02N Tcodes, then there is a config settings,
Document Mangement--> Control Data->Define Document Types (under that select your document type to which this attachment is required) > Define object links> select the production order (PORDER---Object & Screen # 0251)
then you can see the production order tab in the DIR,
OR
As per my understanding of your requirement is:
When you attach a Original in DIR then it should be visible in the Production order also.
To achieve this you need to build a relation b/w Material Master & DIR (particular document type), so when a order is created then DIR with original will also get attached automatically so that you view, or through EWB also it can viewed & edited.
Hope i have understand correctly.
Regards
Rehman

Different product hierarchy in sales order and in service order

Dear experts,
In VA03, I notice that
- under Line Item > Sales B, there is a field Product Hierarchy
- under Line Item > Account assignment, there is a field Order. From here, it links to a service order. In the service order, I can see a field Product Hierarchy too.
I would like to know if there is an implication when the field Product Hierarchy in sales order and in service order are different. Is it possible that this will cause an inconsistency?
Usually these two fields have the same value, since the value in sales order is copied from service order. However, in my case, the product hierarchy is changed/updated in service order, but not in sales order.

Hi,
We have document pricing procedure maintained at two levels for Sales order or Billing type.
The pricing procedure is determined based on SAles Area Customer pricing procedureDocument Pricing procedure+pricing procedure.
Example :For Sales Document type the document pricing rpocedure will be A and for billing type 'B"
Sales Area1A+Pricing procedure A
Sales Area1B+Pricing procedure B
Now A will be maintained in VOV8 and B will be maintained in VOFA.So two pricing procedures.
Regards,

2 Service Orders created on save

Experts,
We are trying to create service order process type by directly using the logical link "SRV-ORD-CR" from the navigation bar of IC webclient. However its creating 2 orders on save. This happens only once per session.
I have debugged through EH_ONSAVE for the overview view for the component BT116H_SRVO, and am unable to find the extra entity that is created during the save. This phenomenon also doesn't occur when the service order creation page is reached through the search screen by clicking the 'New' button.
Please advise.
Thanks,
Ayeung

Manfred,
It seems like when the leading transaction type is changed, it automatically creates the transaction that is placed in that field.
For example, if we use Transaction Type 0010, it creates a transaction record and a customer service order on save.
Any suggestions on how to avoid creating two records/orders?
Thanks,
AYeung

Object Link to Customer Service Order

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