Plant Maintenance / Customer Service Orders - Component Data

I asked this question yesterday but was told to go and look at SAP Help. Which I had done anyway but i've looked again and I'm still confused. On our SAP ECC system we use PM/CS Orders. I can see that I can extract the data from these orders using the 2LIS_17 & 2LIS_18 (Cubes 0PM_C04 & OCS_C03) . However these dont show the linked component data it's pureley operation data. I can see there is a goods movement cube that shows goods movements but is there any standard PM/CS cube that show stock and nonstock components that are linked to operations?
Thanks
Joel

Hi,
Thanks for your suggestion.
I've also already turned on the BC for inventory management and I can see the stock / non stock data there but i want to actually link it to the operation on the order. If the inventory management stuff si the only way to do it I guess we'll have to see if there is anyway of customising to get there.

Similar Messages

Customer Service Order

My client will soon be implementing customer service order and I need to know what are the FI and CO entires related to a creation of a CS order. ....
eg... I know expenses and materials will be assigned to a cs order.... so will it hit the FI system or will they be managed in CO until the CS order is settled?
how is WIP calculated for a CS order?
Thanks

Hi,
When you issue goods to service order,
The inventory gets Dr & Credit, at this time it is not hit to P&L account,
Once if you make any invoice(Resource related billing), then revenue come, and after order settlement,the revenue which is genrated from this order & whatever cost like labour cost & cost of components is hit to COPA,(It flow in P&L accounts),
If you don't want to flow this cost of goods used for order then
IW32 (Change service order) >>> Component tab >>> Select component >>> click on genral data >>> Costing relevancy - Make it not relevent for costing.]
Kapil

Scenario of Plant maintenance - Internal ( service)

Hi Expert,
Can any one share , the Scenario of Plant maintenance - Internal ( service) for contro key PM05.
For that what are the keys to assigned to in the PMO5 control key, and Is in any service master to be created ?
waiting for ur Reply
Thanks & Regards
SMC

Hi,
Thanks for your Reply, What iam understand in ur points are,
Service cost for the equipment is not be involved in the order, but only material cost and man power cost cost ? am i right?
If the materials Required for service, then we can use the PR , based on that PO, for The PMO5 key.
But If the materials are not required then what is the Use of PR generated in the order ?can we leave PR without Processing?
HOw to know the man power cost ( HR) because service done by other dept ?
Pls Reply
Regards

BADI for Updating work order component data

Hi,
I need to update the field special stock indicator for the work order component data when it is saved. I am using the BADI WORKORDER_UPDATE for the same, but when I implemented the ZWORKORDER_UPDATE_IM using the standard defenition WORKORDER_UPDATE , the code does not allow me to change the it_component internal table belonging to the BEFORE_UPDATE method. Could you please help me in this.
Basically if we are implementing a standard defenition how to change the parameters of the methods in it.
Regards,
Prabaharan.G

Hi ,
It is giving the below dump. The parameter is importing parameter and it does not allow to change even using field symbol. Is there any other way. Is there an user exit which will be called when pressing enter button in component screen. The exit EXIT_SAPLCOBT_001 did not work for this.
Error analysis
    The program tried to assign a new value to the field "<F_FS1>" even though
    it is protected against changes.
The following objects are protected:
    - Character or numeric literals
    - Constants (CONSTANTS)
    - Parameters of the category IMPORTING REFERENCE for functions
      and methods
    - Untyped field symbols to which a field has not yet been assigned
      using ASSIGN
    - TABLES parameters if the corresponding actual parameter is protected
      against changes
    - USING reference parameters and CHANGING parameters for FORMs if
      the actual parameter for this is protected against changes
Regards,
Prabaharan.G

Object Link to Customer Service Order

I have setup the object link in DMS and was able to insert the Customer Service Order to a Document Number. However, I do not see the Document Number when I view a Customer Service Oder. What is the correct path to view the Document Number from a Customer Service Order?

Hi Christoph,
I have already maintained the screens for object link (AFKO). I created a new screen as well and therefore I was able to assign the Customer Service Order in transaction (CV01N/CV02N).
However, when I go to the Customer Service Order (IW32 / IW33), I wasn't able to see the Doc Info Rec number.

Costing for Maintenance- and Service Orders

hi
Can any one tell me the Configuration steps for Costing for Maintenance- and Service Orders.
Kindly please guide me.
regards,
R.Ramakrishnaraj

Hi,
Please go through below mentioned threads.
Re: Activity Costing
Re: PM order costing.
Re: Planned cost not getting displayed in Maintenance Order
Re: Costs not appearing in service order
There are many threads available for Costing. Please search in the threads.
Regards,
Maheswaran.

Service order posting date error.

In DBM Service order posting date is taken from the controlling document because of that error comes as
Document date 03.12.2011(Curent date)is greater than billing date 02.12.2011(Date given in Billing date in service order header)
But this error is not coming in sales document..
I need to post service order in the date i mentioned in the service order..
How dould i resolve this issue..?

Hi Arvind,
there a many notes describing this problem:
1474254, 1473093, 1422246, 1482159, 1588751, 1359333, 1658317
Best regards
Robert

Service Order Component User Status

Hello All -
Has anyone successfully tied a user status profile to the component item on the service order? I've added the object type from BS12 and BS02, but I can't find a configuration assignment at the component level. Any help is greatly appreciated!

Hi ,
What i get with your query is that you want to know the user status at component level. I mean to say for example if suppose product has come for repair than at each level of service what is the status of the process at user level you want to know that.you can get that into table crmc_status_proc table. this table is UI filter in order to restrict visibility of status management in the CRM business transaction to the necessary functions there.
Entries in the CRMC_STATUS_PROC table control the following:
Which system status should be displayed in the CRM business transaction?
Which of the system statuses used in the CRM business transaction are lifecycle statuses?
Which system statuses may be set manually in the CRM business transaction?
Which system statuses may be deleted manually in the CRM business transaction?
If a system status may be manually set or reset, which business transactions should be used for setting or resetting?
Should the display or maintenance be restricted to specific business object types?
Which of the system statuses used in the CRM business transaction should be displayed in the toolbars for status maintenance?
Visualization of the system status using an icon
thanks
hemant ghiya

Customer service order Form

Dear all ....
I have a problem with output the data of the fleet object (license num, chassis num ..... )found in the equipment master record to the service order form (PM_Common) with printing program (RIPRJT00).
I have make a Z copy from the form and i have made the following changes in order to have these data in the printout but till now i can't have these data , so please help me to find the reason ..
I have created a program with the following code..
REPORT ZZCS0002.
TABLES FLEET.
TABLES AFIH.
TABLES EQUI.
FORM Fleet_Data TABLES IN_TAB STRUCTURE ITCSY OUT_TAB STRUCTURE ITCSY.
DATA:
I_ORDER TYPE CAUFVD-AUFNR,
I_EQUIPMENT TYPE RIWO1-EQUNR,
I_OBJECT TYPE RIWO1-OBJNR,
I_CHASSISNUM TYPE FLEET-CHASSIS_NUM,
I_LICENSENUM TYPE FLEET-LICENSE_NUM.
READ TABLE IN_TAB WITH KEY 'CAUFVD-AUFNR'.
MOVE IN_TAB-VALUE TO I_ORDER.
READ TABLE IN_TAB WITH KEY 'RIWO1-EQUNR'.
MOVE IN_TAB-VALUE TO I_EQUIPMENT.
READ TABLE IN_TAB WITH KEY 'RIWO1-OBJNR'.
MOVE IN_TAB-VALUE TO I_OBJECT.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM AFIH INNER JOIN EQUI ON EQUIEQUNR = AFIHEQUNR INNER JOIN FLEET ON FLEETOBJNR = EQUIOBJNR
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE.
READ TABLE OUT_TAB WITH KEY NAME = 'I_LICENSENUM'.
IF SY-SUBRC = 0.
OUT_TAB-VALUE = I_LICENSENUM.
MODIFY OUT_TAB INDEX SY-TABIX.
ENDIF.
IF I_LICENSENUM IS INITIAL.
I_LICENSENUM = 'NONE'.
ENDIF.
ENDFORM.
and i have made the following changes to the sapscript form ...
/:   PERFORM FLEET_DATA IN PROGRAM ZZCS0002
/:   USING &CAUFVD-AUFNR&
/:   USING &EQUI-EQUNR&
/:   USING &EQUI-OBJNR&
/:   CHANGING &I_LICENSENUM&
/:   ENDPERFORM
T2   CHASSIS NUMBER : &I_LICENSENUM&

Hi Adel.
Please use tthe following code
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM ( ( AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR )
                      INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR )
WHERE AFIH~AUFNR = I_ORDER
AND FLEET~OBJNR = I_OBJECT
AND EQUI~EQUNR =I_EQUIPMENT.
                       or if your where condition is according to your requiremnet means use below code.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM ( ( AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR )
                      INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR )
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE
instead of your below code.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE.
plz reward points if helpful
Thanks,
Suma.

Classification in Service Order Component level

Hi All,
We have a requirement to maintain various codes at the component level of the service order.
At header level (Servicable Material / Product) of service order, we can do it by maintaining the material for classification and there by allowing for configuration. Can we do similar thing in component level?
If configuration at component level is not possible, is there any way that I can add 5 to 6 columns in the component tab without changing the SAP standard code?
Please let me know how this can be achieved .
Thanks in advance.
Regards,
Surya.

Hi Surya,
It is not possible to enter configurable material as components in service order.
See SAP Note 409513 (RMA: Repair of configurable material). You want to repair a configurable material in the RMA process. After posting of the returns delivery for the repair order the system generates a repair item and a service order is generated in the background. However, the generation of the service order terminates and the system displays error message IW292: 'No configurable material can be assigned to the order'.
However, I think you can use classified materials, if it is of any help to you.
Regards
Nikhilesh

Service Order -- When Date Changed -- Appointment need to changed

Whenever Date on the Service Order is changed, then already existing Appointment Date needs to updated with the new
new date.
To meet this requirement, I was thinking about using Events (AFTER_CHANGE).
But is it possible to meet this requirement with the help of Events ? Any advice on this on how to proceed?
Please help !
RJ

Hi,
of course you can do it using events.
using after_change function module will be executed after each change - think of filter eg. in function module
to limit number of code executions to minimum. You can use save event also - then appointment will be changed after saved change of date.
BR

Issue Related to CS { Customer Service order }..Revenue settlement in COPA

A CS order was created with correct partner information, however with the revenue settlement in COPA, the correct partner profit center was not derived. The derived profit center is incorrect and can lead to incorrect data/figures.

Dear amitha,
Please check your work center.
In work center you can find Cost center.
In cost center(KS02) you can find Profit center. Change the right profit center here it will impact on your service order.
Let me know if you need more clarity on this.
Thanks & Regards
Raj

Service order clssification data extraction

Dear Gurus
I need to extract Service Order (T-Code IW33 - click on the configuration button in new window it will display configuration data that i need to extract ) i tried to crated classification data source but not able to create the Data source i used all the service order data sources like 2lis_17_, 2lis_18_ ,,,,0CS_OM_OPA_1 and the 0PM_OM_OPA_1
not able create classification data source...
Please advice me how to get this data.....
Thanks and Regards
BPSR

hi,
have you made search in RSA5 and the business content objects in RSA1? do search there u could be successful.
Go through the below links for procedure for Business Content Installation.
http://help.sap.com/saphelp_nw2004s/helpdata/en/80/1a66d5e07211d2acb80000e829fbfe/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/80/1a66d5e07211d2acb80000e829fbfe/content.htm
Ramesh

Customer service order subtabs

Hi All
I have configured in ECC6.0 the CS order types
but I m not gettting the sub tabs under header Tab as customer address ,order address ,object address
please address where I am wrong any confirguration is missing
Regards
pratap

The standard practise will be to copy SAP standard order types SM01,SM02 or SM03 and then change the settings as required.
Sarang

Customer service Order settlement

Resource related billing.
I created a Service Order. I finished all the steps from Create Order to Billing VF01.
Next Service Order Settlement. I did not activate Profitability. I freezed the settlement profiles and allocation structure.
I configured the settlement to Sales document item.
I cannot settle the order. if I give Sales document also in settlement rule order is not accepting.
Suggest.

Error message.
Maintain the settlement rule of the sender.
I have maintained the settlement rule. I have assigned a settlement cost element to receiver category as SDI.
I got the error message when i do settlement.

Plant Maintenance / Customer Service Orders - Component Data

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